The reason we initially chose ARB was simply that they answer their phone and they call you back…read morewhen they say they will! I was so surprised at how many companies don't even answer their phones (one called me back TWO WEEKS after I left a message describing the type of basic plumbing work we needed to have done). We have now used ARB for a few plumbing jobs and have been happy with the service provided. They arrived on time for both the estimate and work day. They were very professional and got the jobs done quickly and efficiently.

From the owner: We treat your home as if it's our own…read more ARB Heating & Cooling is a family owned and operated company specializing in HVAC, plumbing and electrical work. The husband and wife team of Rick and Mary Borowski have over 40 years of combined experience and will put it to work for you. ARB specializes in new installation, replacement, and service of heating and air conditioning units, boilers, generators, and many other HVAC, plumbing and electrical products (for a complete listing of our services, click here). Whatever your need may be, ARB Heating & Cooling has the tools and experience to get the job done right.

Was able to come to repair our ac within 24 hrs. Arrived at the designated time, diagnosed and…read moreremedied the problem. A bit pricey, with a $99 diagnostic fee in addition to the fee for the actual repair, but for us worth it to get the AC repaired on a hot and humid July day.

They came before the snowstorm and got the work done quickly. The workers were very polite and…read morerespectful, showed us the before and after pictures. Our allergies have improved and our new to us house smells so much fresher!

Our furnace was dying a slow death, and I was starting to panic. It was still very much winter,…read morewith temps in the 20s, and I was reliving the torture of being without heat for 2 straight days during the December '22 blizzard. All the 5 star reviews led me to Armor. Our saviors! Response time was promised within 2 hours, and they showed up even sooner. We were offered the option of replacing the offending part or installing a whole new furnace. I didn't see the point of putting a brand new part into a 20+ year old unit, then waiting for the next failure. So, new furnace it is. A few hours later, our house was warm and toasty again! Same day service from a thoroughly polite and professional crew? Yes, please! I can't praise this company highly enough. Our AC is getting older too, and I wouldn't dream of calling anyone other than Armor when the time comes.

We were having trouble with our heating system turning on. We called Armor Heating and they gave us…read morean estimate on how soon they thought they could service our home - they got over to our place and diagnosed the issue and were well on their way to fixing it pretty quickly. They had to replace a few parts and part of doing so meant they had to go around to every baseboard and let air out. It was a big job that took a couple hours but they were friendly and respected our home by taking off shoes, etc. we felt the price was spot on. We'd definitely call these guys again.

Another company charged us almost 3000.00 to fix our central air. When they couldn't, they skipped…read moreout on us. I called Isaac HVAC and spoke with a rep in Rochester who was very empathetic to our situation. We are seniors with heart conditions and the temp was reaching 98°. We were put on the list for a very short wait time. Jordan came to our rescue. He was polite, on time and very attentive to what we were telling him regarding the air and the problems fixing it. He was done within an hour or so. The price was VERY fair. I am just amazed at the level of honesty, professionalism, courtesy and knowledge that stands behind this company. Isaac HVAC is the best. Hands down. Thank you all so very much.

Nothing sweeter than a repeater!!…read more Great Job to Jordan and the team at Isaac for not only getting the job done right , but also demonstrating urgency in moving my appointment up a day, providing me with a clear explanation of my issue, and being super friendly and polite. Jordan thoroughly inspected my unit and troubleshooted the potential causes for the "weird noise". Once he identified the issue, he quickly checked to see if the needed part was available. He then ventured out in the foot of snow we had,picked up the part and came back and did the install. Great job!! So, again Isaac came through when needed and I appreciate the attention to detail and professionalism demonstrated by Jordan and his support team.

I had been having issues with my range door closing and it was such a challenge trying to find…read moresomeone to help. I put in a quote request through Yelp and Buffalo Appliance Heating & Cooling was the first to respond and came out the same day! Mike (the owner) was extremely kind and helpful for something that ended up being such a small job. I was just too afraid of risking something getting broken and would end up being a way bigger job. His price was extremely reasonable and he had mentioned if I have anymore issues he would come back free of charge. I would definitely use this company if I should experience any issues in the future.

Unreliable and and rude. I gave him 2 older working washer dryer units to take and asked that he…read morereplace them with my 2 other younger units. he took the 2 older units. He stripped the water intake connection had I to replace the water connect on the washer and left me with a dismantled washer as he didnt know how the replace the connect. He then would not return to fix what he broke. I had to buy a new washer. Lost @ $1000 with John taking the 2 units and braking the washer which I then had to buy a new one.

Update: After seeing my review, Alexis (Customer Service Manager) called me the following day to…read moreapologize and get more info about my experience. She agreed that this repair should have been done that same day, at no cost. She took full responsibility for the lack of action with this issue, and issued a full reimbursement for what I paid to have another company service my furnace. She was very polite and made sure I was completely satisfied with the resolution. True to her word, a received a check less than a week later covering the full cost of repair. I'd give Alexis a 5* rating for her response, but because this never should have happened in the first place I will leave it at 3*s.

Austin did all of our gas lines this week and was fantastic. Polite..Kept us updated…read more Knowledgeable. Fair Pricing..And Highly recommended....

We were extremely pleased with the prompt response to our call. We had a toilet flushing and drain…read moreproblem. Dave was very knowledgeable and efficient. He was also very respectful of our home. Always a giant plus in my opinion. Thanks,Dave, for a job well done!

From the owner: ‘Where Honesty and Integrity Come First,’ isn’t just a catchphrase, it’s the guiding principle that…read morefuels every interaction with our customers. As the owner, I am committed to ensuring that these values remain at the core of our operations, enabling us to deliver service that not only meets, but exceeds expectations.

As a bona fide customer of Warm & Fuzzy H&C for two years, a review is in order…read more Most, if not all HVAC companies are owned by licensed plumbers, and their workers, mostly unlicensed, work under the owners license. I honestly don't know if this is true with W&F, BUT, I will say from the past two years of having them perform services on my HVAC system, I have ZERO complaints. The workers really know what they're doing. They follow the "If it isn't broke, don't fix it", nor do they try to 'up-sell'. (I've been badly burned by past, supposedly 'experienced and knowledgeable' "plumbers" in the past that worked under the license of their employer. One in particular advertises extensively in my area, and the reason I swore-off those kinds of businesses was that the worker found a "small crack in the heat exchanger. Good thing, right? When they quoted over $4k for (just) a new furnace, I called the gas company in. They found SEVERAL cracks and urged me to get a new unit asap, lest me and my pets succumb to CO2. That was the last straw! Needless to say, I hired a legit company that installed a new furnace AND a new AC unit, with ducting, for the grand total of $3,800. A friend of whom I trust their judgement, recommended W&F. I researched them and gave them a try. I was really impressed with their checklist, and as I keep saying, their work ethic overall. To the end point: I gave W&F 5 stars because they...have extensive knowledge, explain what they did and the results, provide a new furnace filter, clean-up after themselves and---if they made an error in scheduling a seasonal service that was some how overlooked---will make up for it. (In my case, they somehow forgot to do the Spring service on my AC, so they re-scheduled it for the next Spring at no charge. Yes, I had already paid for it, but with past HVAC companies, they somehow 'forgot' that I had pre-paid. I asked them not to bother to come). If W&F finds an issue, they fix it perfectly. They let me know what to keep an eye on (if necessary), and so forth. They also dress professionally and address their customers with respect. They never act like THEY are doing you the favor. They truly endeavor to earn and keep your business. ALL HVAC companies should automatically do this, or so you'd think. But with W&F, this is automatically a 'given'. You know that when they leave, you have peace of mind that your AC and furnace will work as it's supposed to. Period.

We're extremely pleased with this company! We needed someone to come out asap to ensure some minor…read morethings with our AC unit weren't anything major for a home closing. Warm and Fuzzy scheduled an appointment for less than 24 hours after my initial call. The technician that was originally scheduled for our job got tied up at a previous one and the company called right away to inform me of the delay. They were able to find someone to come out right away so the delay was a non-issue. Robert was extremely courteous and took care of the minor issues within 20 mins and even gave me tips on how to maintain the system going forward. I would highly recommend this company! To Warm and Fuzzy, Thank you for the great service and Robert was awesome! Wish more people were like him!

Called on a Saturday evening and it was just before Christmas. That was not a problem, Tim came…read moreright out that evening and evaluated the problem. We needed a new furnace and it was here and installed first thing Monday morning which happened to be Christmas Eve. Quick and efficient I would recommend to anyone.

Tim was great to work with and chat with during our quote with him and when he was out with his…read moreguys to get our furnace installed. We went from a quote to a new furnace and ac unit in 4 days. I would recommend them to anyone that needs a Hvac contractor in Buffalo, NY

Larry was very helpful assisting me with a capacitor issue I was having with my a/c condenser. He…read morewent out of his way to help when he didn't have to. Thank you Larry.

Our A/C unit failed unexpectedly, and my husband contacted the nearest company closest to our home,…read morewhich happened to be LJL. They were very friendly and personable, but they are a 2-man business. They don't do financing options which is either make it or break it for some people. Our situation, on August 12th we initiated a service call, when they showed up our AC unit was frozen, and they needed to come back another day once the system thawed. August 13th called to see availability, they were not available and to call back the next day. Next day came and they were unavailable. August 15th, called and confirmed they would be at our house at 2pm so I left work early, picked up my daughter and ran home to be there for them, 40 minutes later, they were still not at my house. I had my husband message them to find out their ETA and they told him, "they got caught up in another job and stopped for lunch and would be stopping by the next day". Sorry, but I have an infant at home, and it was a very hot day and I have been waiting for 4 days already so them coming the "next day" was out of the question and I told them this. Next thing I know, they are at my house (10 minutes later) and putting the coolant into the system to get it running. About a week later the bill arrives and I was shocked. They charged us for a service call, which is fine, BUT they made an appointment to be at my house, at a specific time and they didn't arrive on time! I had to change around my afternoon for them! I don't feel I should have to pay for a service call if they can't keep their appointments on time AND common courtesy would be to text or call your appointment and let them know you aren't coming or will be late! We ultimately decided not to go with this company originally for the fact that they don't do financing options but after seeing this bill and how they can't respect other peoples time, it made me question whether or not they would do this again, if we chose to go with them to do our repairs. Would they set an appointment date and just not show up? Would they say, "I'll be there at such a time, and then show up hours later inconveniencing me yet again?" It's something that you need to really need to think about before you consider going with this company.