They are the best! The price is fair, they are friendly and they are very knowledgeable.read more

Excellent service. Tony and his crew did a great job. Efficient and knowledgeable. They diagnosed…read morethe problem quickly and fixed it.

Awesome job we are so Happy with our new furnace they did a…read moregreat job very efficient. Explain the process very well very reliable highly highly recommend this company.

Will, with Temperature Experts was quick to respond and resolve our issue ..I would highly…read morerecommend them to friends and family .They were fast and efficient and very affordable we are thankful for there quick and friendly service!!!

Amazing! Came in 10 minutes. Replaced water heater. Took old. Reasonable price. Very professional…read moreand kind. Would highly recommend this family company.

I can't say enough about New Era Heating and Cooling! This past Friday, I came home from work to…read morefind the thermostat reading 61 degrees and the weather prediction calling for record freezing temperatures all weekend. My husband reached out to New Era and reported the problem - it was after 5:00 pm and the woman he spoke to took his number and said she'd get back to him. We had little faith that we'd hear anything back, but were surprised to receive a call back within the half hour with the news that John would be over within the next 20 minutes. John was professional, friendly, and went above and beyond. Our furnace was beyond repair (It was 20+ years old), but he somehow got it to partially operate to get us through the weekend. He also assisted in getting our fireplace going so that we would have adequate heat. We made arrangements to purchase a new furnace (at a price that was considerably lower than what we had been quoted by T-Mark a few months earlier) and promised that he would be back first thing Monday morning. He wouldn't accept payment for the service call that night. On Sunday evening we received a phone call from Bev who was calling to check on us, and to confirm that John would be over at 9:00 am on Monday. We had about a foot of snow that fell overnight and my husband and boys were out shoveling at about 8:00 am when John arrived. Rather than leave and come back an hour later, or sit in his warm truck, he asked if they had an extra shovel and helped them clear the driveway! John got quickly to work removing our old furnace and installing the new one - he also replaced the humidifier filter and made sure that everything was operating correctly. While i pray that we won't have another heating issue anytime soon, I intend to contact New Era again in the spring to replace our AC unit. I would also wholeheartedly recommend them to anyone else with an HVAC need!

We were lucky to have this family owned, New Era Heating & Cooling install our air conditioner in…read morethe middle of a heat wave. Our dog has a condition that requires cool air at all times and these wonderful people arranged to make that happen! We want to thank them for an excellent job! Tom, Darbi and Abby our Lab

best plumbing company in Rochester N.Y hands down.....not going to waste my time telling my story…read moreon how they saved the day on some super hero stuff.... long story short if you do not call these guys first before any other plumbing people in Rochester. you'd have to be an idiot 2 not call these MASTER Plumbers! they are highly skilled at their craft *prices are superb 10 stars *service is beyond exceptional 10 stars! I wouldn't of wasted my Time writing all of this stuff if these guys wasn't as good. Call them First please and save yaself the Hassle...or don't idc. 100 stars outta 100 they different.. Fischer Plumbing & HVAC

We just had an electric water heater installed, and the experience was awesome…read moreThey were fast, efficient, and even lowered the price for us, which was amazing. We have dealt with five other plumbing services, and I would say, these people are the best you can use. I would not hesitate to call them again, and if you are looking for a fair and honest quote, call them!!!

Called for service and got an appointment for the following week. They came out and it was a flat…read morefee for this, but reasonable. Very professional and fixed an issue with a base board heater and my electrical box. Stuff you really can't mess with unless you know what your doing! Ha! But seriously, they did a great job, attached heater to wall and fixed the door to the box. Thank you for the service.

Dr. Electric requires that you pay $59.00 for a quote, which they referred to a service call. I…read morestuck with the contractors that provided a free estimate.

Being somewhat technical, I installed a thermostat myself...but.... furnace/ac would not work…read more Looked up Nowak on Google maps, called Chris Nowak and he literally spent over 30 try to troubleshoot over the phone. No charge!!! Couldn't fix the problem so asked for service call and when Chris arrived he was prompt, and promptly fixed my screwup. Excellent service and trustworthy!!!!

I would give them six stars if I could! One of the big name companies came to do maintenance on our…read moreboiler. Their technician told me there was a CO leak (cracked heat exchanger) and we would need a new boiler - about $7,000. I had Nowak come in for a second opinion and the Nowak technician informed me that such CO leaks were usually due to the heat exchanger hot air channels being clogged and that the channels could be cleaned out. The tech noted that there would have been a water leak (there wasn't) if the exchanger was cracked. The tech cleaned the channels, but then noticed that one of the boiler burners was misaligned and that this was the actual source of the CO problem. Nowak charged me for the re-alignment of the burner ($64) and waived the channel cleaning fee, which was hundreds of dollars. Super competence and super honesty! Can't say enough. We will be using them for now on.

Was able to come to repair our ac within 24 hrs. Arrived at the designated time, diagnosed and…read moreremedied the problem. A bit pricey, with a $99 diagnostic fee in addition to the fee for the actual repair, but for us worth it to get the AC repaired on a hot and humid July day.

They came before the snowstorm and got the work done quickly. The workers were very polite and…read morerespectful, showed us the before and after pictures. Our allergies have improved and our new to us house smells so much fresher!