1. Turnbull Heating & Air

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Batavia, NY

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Turnbull Heating & Air

1.0 (3 reviews)
Open • 8:00 am - 5:00 pm

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1 year ago

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2 years ago

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3 years ago

Don't bother calling for an estimate on a heating system if your a residential client. They are only interested in a big accounts

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Turnbull Heating & Air Conditioning - Mid-Season Special Offer

Turnbull Heating & Air Conditioning

(4 reviews)

Not only was the technician courteous and kind, Tom took the time to explain all about our furnace,…read morefilters, error codes, and a multitude of other things like ducts and vents. He answered our numerous questions and seemed to enjoy sharing his knowledge with us. He also was kind enough to share his vaccination status and still wear a mask in our home. We discussed so many topics from air cleaning technology to future air conditioning installation and he was knowledgeable and helpful at every turn. The cost was reasonable and he told me how to get discounts in the future. I cannot say enough good about our experience. Highly recommend.

Update: In addition to the fire hazards and repeated failures, the unit has also developed a…read morepersistent leak. Despite claiming in his responses here that he would make things right, Jake is no longer willing or able to contact me directly to resolve the situation. Instead, I'm left dealing with yet another round of service fees for problems that were never properly fixed in the first place. The leaking part in question can be purchased online for $60-$100, yet Turnbull wants to charge me $169 just to come out and tell me what I already know--that the same issue is recurring because nothing substantive was ever done to repair it. Now that the unit is "out of warranty," I fully expect they will find more problems and hand me another list of expensive repairs. Turnbull's refusal to stand behind their work, their avoidance of accountability, and their unwillingness to escalate customer concerns to management make it clear: this company puts customers last. Avoid Turnbull Heating and Cooling at all costs. Original Review - I am beyond disappointed with Turnbull Heating and Cooling and strongly advise against using their services unless you enjoy paying for poor-quality workmanship and constant repairs. I had my furnace installed by Turnbull in 2021, and it has been nothing but a headache ever since. I've had multiple service calls due to the unit not working, including two terrifying instances in less than a month when the wiring short-circuited and literally caught fire both times (photo attached). Now, in the middle of winter, I'm dealing with yet another issue--this time, the heat strip needed replacement. I decided to call Turnbull because they installed the unit and I assumed they would take care of yet again another issue. While the part was covered under warranty, Turnbull refuses to cover the cost of labor, leaving me with a $419 bill ($169 for diagnostics and $250 for labor). I've never heard of a warranty that only covers parts, forcing customers to pay out of pocket for issues caused by poor workmanship. When I reached out to Amana, the furnace manufacturer, they explained that their warranty doesn't cover labor because they can't verify if the unit was installed properly to begin with. This points directly to Turnbull's shoddy installation and lack of accountability. Save yourself the stress, unsafe equipment, and constant expenses. Avoid Turnbull Heating and Cooling at all costs. Their poor-quality work and refusal to stand by their installations are unacceptable.

Turnbull Heating & Air - hvac - Updated October 2026

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