As a bona fide customer of Warm & Fuzzy H&C for two years, a review is in order…read more
Most, if not all HVAC companies are owned by licensed plumbers, and their workers, mostly unlicensed, work under the owners license. I honestly don't know if this is true with W&F, BUT, I will say from the past two years of having them perform services on my HVAC system, I have ZERO complaints. The workers really know what they're doing. They follow the "If it isn't broke, don't fix it", nor do they try to 'up-sell'. (I've been badly burned by past, supposedly 'experienced and knowledgeable' "plumbers" in the past that worked under the license of their employer.
One in particular advertises extensively in my area, and the reason I swore-off those kinds of businesses was that the worker found a "small crack in the heat exchanger. Good thing, right? When they quoted over $4k for (just) a new furnace, I called the gas company in. They found SEVERAL cracks and urged me to get a new unit asap, lest me and my pets succumb to CO2. That was the last straw! Needless to say, I hired a legit company that installed a new furnace AND a new AC unit, with ducting, for the grand total of $3,800.
A friend of whom I trust their judgement, recommended W&F. I researched them and gave them a try. I was really impressed with their checklist, and as I keep saying, their work ethic overall.
To the end point: I gave W&F 5 stars because they...have extensive knowledge, explain what they did and the results, provide a new furnace filter, clean-up after themselves and---if they made an error in scheduling a seasonal service that was some how overlooked---will make up for it. (In my case, they somehow forgot to do the Spring service on my AC, so they re-scheduled it for the next Spring at no
charge. Yes, I had already paid for it, but with past HVAC companies,
they somehow 'forgot' that I had pre-paid. I asked them not to bother to come).
If W&F finds an issue, they fix it perfectly. They let me know what to keep an eye on (if necessary), and so forth. They also dress professionally and address their customers with respect. They never act like THEY are doing you the favor. They truly endeavor to earn and keep your business.
ALL HVAC companies should automatically do this, or so you'd think.
But with W&F, this is automatically a 'given'. You know that when they leave, you have peace of mind that your AC and furnace will work as
it's supposed to. Period.