Where do I begin?????? I have a car that believes it is an animal. I have owned the vehicle for nine years. For the purpose of this letter I will call the car "George". During that time I have taken George to several repair shops had the motor and transmission rebuilt, replaced the AC pump, AC cooling unit, radiator, water pump, distributor, an axle, new shocks, new brakes/rotors, locking hubs for the four wheel option and numerous other smaller parts. All of this was to stop George from marking its territory with an occasional drop of oil. With each visit to the repair shop the George would stop marking it spot for a few weeks and then just when I began to believe the problem had been solved and removed the cardboard protection from the garage George would began the marking routine again! A trip to the repair shop would give me another three to four weeks of non-marking and then it would all start over again. Over these nine years I had been taking George to the same unqualified mechanic. Why you ask? Well each time he did something I would have to take George back for warranty work on the work he had just completed. So I never really ever got out of the "If that doesn't work bring it back and I will fix it at no cost to you syndrome". Finally I had had enough and began my quest for a new repair shop. I took George to some very well-known shops only to have the same disappointing results, three weeks no marking then begin marking again. One day I was heading east on Temecula Parkway and noticed the Redhawk Auto Service sign. I had seen the sign many times but never thought to try their service. I went home and checked them out online. I visited the shop and found it to be very clean, tidy and professional. All characteristics of a successful and reliable company. George had just started his marking routine again so I decided to give Redhawk Auto Service a try. Upon my arrival service manager, Michael Petrie, greeted me with a friendly smile. Michael was professional, clean, well dressed and confident. He ask how he could help me. I felt like saying give me a diaper for George but instead I explained the oil leaks and asked Michael to firstly investigate the source of the leaks, secondly fix the leaks and thirdly fix them for good. Michael assured me they could and would find the source of the leaks, determine what had to be done to fix the problem and provide me with a reliable cost estimate for the repair work. The next morning I dropped George off and returned home. That afternoon I revisited the shop and there George was, up in the air, with all his oil leaks showing. I could tell George was embarrassed. For the first time someone had taken the time to find out where the oil droplets were coming from, not just one source but several, some were potential sites just in case the mechanics fixed the current leaks George would come up with another. This time George was facing some real professionals, not just a run of the mill mechanics but mechanics who are masters of their trade! They were gentle with George and handle him with kid gloves. They sprayed his bottom with cleaning fluid, dried him off and revved his engine to finally reveal all of George's secrets. Needless to say George cracked and was forced to reveal not just his current leaks but all of the potential sites he was holding back for future use . Later in the afternoon I met with Michael to go over the prognosis. I listened and again was very impressed with Michael's professionalism and confidence in explaining what they had found and what had to done to correct the problem. I approved the estimate and the work began the next day. I believe George has met his match at Redhawk Auto Repair. I know I am extremely pleased with Michael the Service Manager and Justin the mechanic. This is a facility you can feel assured the problem will be identified, professionally repaired and at a reasonable price. I highly recommend this Redhawk Auto Repair and will be bring other vehicles that I own to them for service. Redhawk Auto Repair is aptly named in that as the Redhawk rises in the air to view all that happens below so does Redhawk Auto Repair and the work they do rises to new heights in reliability and professionalism. Take your vehicles to Redhawk Auto Repair with confidence of a job well done. read more

I just moved my family to Temecula from Virginia. Part of this very involved process was getting our cars smogged for California registration. Nick took care of my wife's vehicle promptly, and was notably courteous and professional. A few days later they took care of my car, in the same manner. I brought my car in yesterday to get the oil changed, and even though they were busy they got me in and out in less than 45 minutes. Impressive. As he was ringing me up for the oil change, Noy let me know that the service tech who took care of my car made copious notes about the car, and made it clear that the front and rear pads were really low, and that the rotors would need to be faced. This was not surprising, as I had noted a bit of shimmy during braking over the past week. Well, it turns out that my rotors were pretty much rusted through. I am fairly certain it is because of the horrible winter conditions in Virginia, and the anti-ice salt and chemicals strewn onto the roads. Noy didn't *insist*, but he made a strong suggestion that I get the brakes fixed. My car is getting worked on as I type this. They worked with me to make sure this work was done tonight, so that I have a safe vehicle for my morning commute. They have found a new set of loyal customers in us. read more

On 4/17/2013 I brought my car to Redhawk Automotive. I was greeted kindly by a gentleman named Mike. I let him know the issues I have been having with my car as-well-as I gave him a few items that I needed to be done. (Oil change and air filter) After talking with Mike for a little while he brought in one of the shop mechanics named Scott. Together all three of us discussed my concerns with my car. Scott took a look at my car and immediately was able to diagnose what was causing my car to slowly accelerate. While Scott working on the engine to address the acceleration issue, he also noticed a potential issue with the cooling system. If Scott hadn't noticed it, my car may have overheated in the near future and that would have caused engine damage. Mike explained the issue to me, how it could affect the car, and what was needed to fix it. I am really thankful for the knowledge, professionalism and courteousness these two possess. I also appreciate the fact the prices were reasonable and the work on my car was done in a timely manner. I will be recommending this shop to my friends and colleagues. My car definitely runs a lot smoother than it did when I brought it in and they likely saved me a blown engine in the future. read more

I replaced the alternator in my Honda Pilot last Saturday 24th July. and I asked them to check the vehicle. Regardlessly the cost, I felt insecure when I run the auto after that. My car is shaking a lot and warnings lights(Check-Engine, VTM4, etc.) are on the dashboard. A maintenance-Required light is still on. But they told me every other thing was ok except the alternator. So I asked them to email me the result of checking. But I didn't get it yet. I may go back to them again and ask them. But I don't want them to check my car again. Furthermore, for the price of replacing the alternator, I don't think if the cost of replacing the alternator $726 is normal, but I felt they cost me a lot, even though I accepted it. I post the invoice for your better choice. Now I have a doubt if they used my haste. I had to fix it on the day Cuz I had to use the car the next day. I didn't want to accuse them of charging a lot but I want to let customers know the invoice. If you want to be a customer of this shop, Please check if the cost is reasonable through this invoice. It depends on you that you choose or not. read more

I was also there for a smog check the day the machine broke down. I too waited while they tried to fix the machine. When they couldn't do the smog check for me, Michael gave me a $20 off coupon for another smog test station, as well as a card to come back for a free oil change and filter. When a dashboard light came on a couple weeks later, I came in for the oil change. Michael checked everything out, did the oil/filter change, and on top of it, patched a tire with a nail in it and added two clamps to the radiator hose. I walked out of there paying nothing! He also took the time to walk me into the garage to show me exactly what needed to be done on my car. I'm impressed. The workers all seem to be in a good mood, which means Michael knows how to create a good work environment. Happy workers, happy customers. I can't imagine anyone bending over backwards any more than Michael did to try to make up for the smog check not getting done (which he couldn't help, anyway!) read more

Scheduled my car to get an oil change and asked them to check air in my tires. Was told it would take 90 -2 hours. Laura from the shop drove me home and she was a treat! So sweet and friendly, we were laughing and chatting by the time she dropped me off and I only lived about 10 minutes away! My car was done in 90 minutes and Laura came to pick me up. This appointment was nothing but perfect. The gentleman at the desk who checked in my car was wonderful, polite and professional but Laura and her shuttle service topped it off. She is a keeper. Her customer service skills are what every company needs. If I didn't have to be somewhere later today, I could have grabbed a coffee and chatted up the day. I would recommend Redhawk Auto Service to everyone. Thank you for making an oil change so nice and easy. Rochelle read more

I am so impressed with Redhawk Auto Service. I brought in my old van that had some issues. The repair didn't work at first and instead of saying it was my van and giving up they kept working at it and got it right. This took a lot more work and expense on their end for which they gladly did wanting to make sure I was well taken care of. They are so great to work with. They listened and communicated with me so well. They gave me another car to use while mine was getting fixed. They do all they can to help you with your car issues. The owner Tom and everyone at the shop went above and beyond what other places would have done. All I can say is thank you and go to Redhawk Auto because you will be well taken care of. Their desire is to serve and care for people not just run a business. They take their name seriously - Redhawk Auto SERVICE. read more

My car was towed here by AAA after my oil pan was damaged. After being charged $150 "diagnosis fee" when I had already identified the problem I was quoted $1300 for the repair work. I contacted my local repair shop in San Marcos and they offered to do the work for $725. Redhawk auto attempted to take advantage of my vehicle being stranded at their shop. When I expressed my dissatisfaction with the manager he attempted to tell me they quoted me so high because they were using Honda certified parts. After I notified him I would be filling a complaint with AAA He offered to come down to approximately $850 but this did not include the required oil change still. My repair shop (north county smog) used Honda certified parts and did the job for nearly half of Redhawk's original quote. Buyer beware this place will try to rip you off and scam you. read more

Jehovah -Jirah, The Lord is my provider, this Thanksgiving week He provided for me ! I'm A single parent of 4, with cars to match Ford, Chevy, Honda, And Hundias! My 2000 Chey Silerdao over Heated while getting prepared for the Thanksgiving meal, also with Black Friday, and Christmas shopping coming up, who needs an Auto Service Bill to go with that! Well THANKS to Mr. And Mrs Tom and Donna Grady and the Redhawk Auto Sevice my nightmare became a Miracle, I Called them right away! The Customer Service team Manny, Chad, Rod, and Laura, went quickly into action with their professional courtesy and genuine care! Then Mike, and the repair service crew diagnosed the situation and gave me a plan to work with, including a loaner while i was down. Thank you for being apart of our Community here in Temecula! Merry Christmas! read more

We had just driven over 4 hours from Vegas to home. My check tire light had lit up on the way home and when we got home my back tire looked a little low. We decided to run over to our neighboring Redhawk Auto Service where my sister had recently got her a tire fixed and was quite satisfied. We walked in and were greeted by Mike who said all his guys were busy today, but he personally would take a look at it. He did not hesitate to find the nail and fix it as well as check all my other tires on the spot. His great attitude and generosity were such a blessing! I work in customer service and truly appreciate when someone goes out of their way to be helpful and kind. Thanks Mike for saving two girls driving home from Vega$ with empty wallets!!! read more

I brought my car to Redhawk Auto Service on a recommendation of a friend. I had 1,200 dollars of work done at Pep Boys in Temecula and the car still had the same issue and Pep Boys would not help me. Upon bringing my vehicle in to Michael Petric at Redhawk Auto I was treated with the highest standard of honesty and professionalism that I have seen from an auto business in a long time. I felt like he actually cared about the issues I was having. Michael Petric's integrity and standards are not seen too often anymore. I would highly recommend Redhawk Auto Service and can say with confidence that I have found my new Auto Shop and will recommend to all of my friends with confidence. Thank you again Michael Petric!!!! read more

I just had the pleasure of having my vehicle smogged at red hawk auto service. Yes, the pleasure! Don't hear that every day, right? I was on a time crunch and although that isn't anyone's problem but mine, the entire team hustled things around to get me in and out of there in a flash - with a passing grade, too (phew!). Laura was my welcoming voice when I called and smile when I entered and manny got my info into the system in a very friendly and professional (and quick!) manner and rushed it out to Sean who jumped right on it to keep my day rolling smoothly. The price was right and the experience positive - I will be back and I definitely recommend these guys highly read more

Excellent experience with Redhawk Auto service. The manager Chad was helpful with my 79 jeep Cj7. I was having an issue passing my smog test. Chad ran a smoke test and did the necessary repairs. He had no problem letting me bring in my own parts that I ordered online which I know not every repair shop will allow. He was very friendly, straightforward and very reasonable. They don't smog older model cars so I took it elsewhere and it passed with flying colors. Chad even wanted me to come back to let him know that it passed. I did and thanked them all for a great job. I will absolutely use their services again. read more

I went to Redhawk Auto Service with an apparent brake problem. I thought I heard the beginnings of a metal to metal sound and assumed that my pads were worn and a brake job was in order. Shortly after dropping the car off, the service advisor called and informed me that my pads were fine and that I didn't need a brake job after all. They cleaned the brake pad residue, buttoned the vehicle up and it was fine. I really appreciated their honest appraisal of what was going on with my vehicle and the prompt service I received. I will definitely return to RAS for future maintenance of my vehicles. read more

My fuel pump went out as I was driving down the 79 highway. No warning, it just went kaput. I called Redhawk because it was close to where I was and Micheal the service manager got me in touch with a tow truck, which they paid for. I got my truck fixed in about 3 hours on the spot, while they were jam packed busy. An other auto shop I've ever had to deal with would have had me waiting for days and I live in El Cajon not Temecula, so they really came through in a bind. I suggest this place to anyone who wants quick courteous service and a good deal that won't break your pockets. read more

Today, I took my car in to see Manny. What a great Guy! I had left a message letting them know about my concerns. When I arrived, Manny was as nice as usual. He called to let me know that my brakes were fine, but other issues needed to be addressed and he took care of them. We have taken our cars here for years and will continue to do so. I do have to say that today, when I got in my car, everything had been removed from my glove box and left on the passenger seat. Not sure why. The only things in my glove box are things related to my car. read more

I was traveling through Temecula from Oceanside when I heard something dragging from the bottom of my vehicle. I was scared cause I thought my was my transmission!! I had to stop somewhere and randomly chose Redhawk and spoke to the manager Michael. He immediately looked at my car and found out it was just a piece of plastic on the undercarriage. They quickly fixed it free of charge and sent me on my way. As a woman walking into a automotive shop, it was nice not to have been bamboozled and I appreciated the nice gesture. Thanks Redhawk!! read more

Can I take a minute to tell you, between last year and the beginning of 2014 I had lost my faith in humanity and ONE experience brought it all back for me. That was at Redhawk Auto Service. The Service Manager Michael Petric took time out of his day to go above and beyond to help me out of what could of been a horrible experience. I will never take my car anywhere else and I promise you, you will be very satisfied if you take your car there. They are very fair on pricing, do excellent work and most of all take pride in their craft. read more

I went in last week with my diesel truck. I had a trip planned and just wanted the fuel levels checked. The manager put someone on my truck in less than 5 minutes. The mechanic topped off oil and coolant and then he checked my tires...which I had forgotten to ask him to do. The guy even crawled under my truck to look for any leaks. I went inside to pay and the Manager wouldn't even take any money. I was really pleased with the service. The kind of service you used to get but rarely do these days. Thanks Redhawk Auto Service read more