I thought I'd found a winner. I really, really did. Even though the Bethesda Reddz is truly horrid- picked over, stained clothes with rips, make-up, pen marks, as though the only thing they checked was the designer, "von Furstenberg- great! We'll take it!"- I had seen better quality items at the Georgetown location and more turn over. Then there was the exciting vist-before-last when they actually had some items in my size (0, shoe size 5.5-6) and I scored a couple of sweet pieces off the sale rack in back. NICE.
Then there's today's visit which has turned me off so much, I doubt I'll be back, period.
TL;DR: the employee I showed designer slacks from last season to had no idea what she was looking at and discarded it out of hand, even when I tried to tell her what she was looking at. (I could have pulled them up on the website in this season's colors if she hadn't tuned out.)
I dropped four carefully chosen items by the front desk to sell if I could. The employee at the desk took them, but had another customer waiting, so I went to browse around until it was my turn. The employee called me back almost immediately, even though the other customer was still waiting.
Ms. Reddz began explaining why they couldn't take certain items (I'll get to that in a minute) while the other customer was still standing there. When the front desk employee hopped over that customer to talk to me, the other customer said, "I'll be back in a minute. No, no- you go ahead, " and left.
Then the front desk employee cut me in on the "gossip":
Apparently, the other customer had purchased a coat there and no longer wanted it. Unfortunately, Reddz's doesn't take returns and had no idea how to fix the situation. Complicating condition: the woman who was trying to return the coat was (self-identified?) "homeless". Draaaammmaaaa at the Reddz's, requiring no fewer than three employees to pow-wow, which two of them had the good sense to take it off the floor, so that I wasn't watching all of this go down.
Now to what they would take and what they wouldn't of my carefully chosen pieces (I'm really going to geek out on my vintage/consignment/thrift stuff here; we're heading into TL;DR territory if we aren't there already.)
- a perfect condition, freshly dry-cleaned 2002 DKNY couture piece
- pr of Lucky nothing special, excellent condition straight leg jeans
- pr of Loro Piana last season pima cotton narrow-wale courduroys ankle trousers
- vivid orange silk skirt with large white dot pattern knee length giant box pleats, designed and sewn in France
They took not one piece. They are only buying skinny jeans (fine, but what are all the older ladies and mommas in Georgetown going to wear??). They don't buy 2002 couture because it is "older"- also fine, but silly IMO. The silk skirt was discarded as being "summery" (I guess we only wear orange in summer??) but the hand of the silk is a fall/spring weight, not summer. (And there's so much fabric in the box pleats, you'd cook. Anyone with fashion design background would have an inkling.) But all of this are data points I can use when I unpack my winter clothes and sort through, deciding what to get rid of and what to keep.
But the Loro Piana pants are a real miss.
She looked at the label twice, and it was clear she didn't know what she was looking at: Italian-made corduroy slacks, retail $280. (Cashmere version available if you'd like to spend nearly $400 on your pants!) She discarded them as being "wide leg". I explained they were last season's ankle crop, in an Italian 40, but she had already stopped listening.
She then WADDED all of the rejected clothes up for me and pushed them at me. I think I yelped, "No!" before I grabbed them and began re-folding the proper creases and care for box pleats, fine fabrics, etc.
Not a good way to treat clothing. Not a good way to treat a customer. Not a good way to treat a human being.
And if they can't bend their policy a smidgen to accommodate the woman who bought a coat and now needs the money back- homeless or not- then just...forget it.
I'll take my things to the shops in Brooklyn and Jersey City that always buy and are up on labels, design, what's au courant, what's trendy (still can't get over 90s being called "vintage", but it made me a pretty penny, so I'll shut up).
And maybe DC will catch up in a decade or so. read more