Truly a hidden gem. Friendly and knowledgeable staff. Will was great with my daughter and…read moreimmediately selected the perfect shoe to help her learn how to walk. She loves her shoes so much, she would sleep in them if I let her! With retail becoming more and more impersonal, it was refreshing to be able to walk into an actual brick-and-mortar shop with people who cared that we were there and were happy to assist us. I remember going to the shoe store when I was little. I'm glad my daughter can have that same experience.

I absolutely love this shoe store for kids shoes. A walk back in time when someone knows shoes and…read moreknows kids. Worth the drive if you are further out. My #1 choice for my littles each time we need shoes

A Chic, high end boutique offering imported Italian shoes & handbags…read more If you're a fairytale type of person this is the place to 'wear out' your fantasies on your feet. From the embellished heels & glitzy ornaments, your feet will have no choice but to be in La-La Land...which some also comes with a pricey tag. & for the not so pricey, you can get a pair of shoes that are on sale for around $150. All shoes are man made & their signature blue leather sole is simply foot funky. My visit on Saturday 10/13, was their 80th Anniversary celebration. They generously provided Prosecco & Italian Appetizers for the customers to nibble on & a drawing for the chance to win shoes, handbags & gift cards. Claudia & her beaming associate extended such a friendly spirit while sharing Rangoni's history & without pressuring to purchase. When that luxury treat vibe arises, I'll be back to Rangoni.

They have a wide variety of fabulous shoe designs! Flats, heels, mules, boots all types of shoes…read morecrafted very well!

I hate shoe shopping and usually do everything in my power to avoid it. However, I was about to go…read moreon a trip and I was already here so I decided to go inside and see if they had anything to my liking. Being inside Ellsworth Place I really can't complain. As it is the only remaining shoe store in here now. You can tell it is a DSW before you even get near it with that totally white interior with the lights blazing out of the store. Inside, it's like every other store in the chain. White walls, white ceiling, white floors, aisle upon aisle of shoes. No rhyme or reason as to how they put their stock out. I went through the men's section and was about to leave when I found what I wanted to look at on a display in the main aisle. No organization to this but to just hope that a box that had your size on it might be something they have on display. After rummaging through this pile of boxes I did find something I wanted. I will give it too them, even though this is a massive store, they were still able to pop up out of nowhere to see if I needed any help finding anything. Like you as an employee has any idea what you have in stock any more than I as a customer knows. I declined and went about my business and made my way to the register. Did I mention I hate shopping for shoes. It might be because I used to work for a shoe store and knew what was about to hit me at the register. The attempt to sale me more items to go with my shoes. No, I don't want your socks, sealants, or any other magical potions. Then they ask if you want to sign up for their rewards program. Ma'am, does it look like I care about shoes that much? But the price was what got me or I wouldn't have been in line to checkout.

They moved! They are in Ellsworth Place AKA City Place in a former life. I was downtown last…read moreweekend and couldn't find it. Guess what? It's up stairs on the top floor, to your right when you take the escalator. It is huge! I still haven't got the lay of the land in this new incarnation. I headed back to the clearance racks. I didn't need new shoes. I was looking for something smaller, like socks or a scarf. Something to spend my five dollar birthday credit that DSW gives you every year. Well, hello 80s! Scrunchies are back. I bought a four pack with a green tag which means 50% off. Which also meant... FREE! I'm a happy birthday girl!

Excellent customer service. High quality products! Worth the price!read more

Two stars for the actual store - it's clean and looks good and the clothing selection is great…read more The staff said hello and then just watched me browse. A smile is the easiest way to welcome someone but maybe isn't in their training. They also didn't acknowledge my boyfriend, who was obviously just there to be with me. I saw there were seats in the back with some reading material but they didn't mention anything to him. After we left, we both couldn't get over how unfriendly the staff were. They weren't rude, they were actively not friendly. Who's this boutique for? Your one friend in the world who has an unlimited bank account? I wanted to buy one of their running shirts but it felt like buying something here was to buy bad karma. I'll try their other location sometime but I have low expectations after coming here.

Out doing some Xmas shopping and stopped into Cole Haan recently, and I am officially obsessed with…read moretheir high heels! These are honestly some of the most comfortable heels I've ever worn. The cushioning and support are on another level stylish enough for work or events, but comfortable enough to wear all day without feeling like your feet are on fire. The store itself was clean, organized, and easy to shop, and the staff was very helpful in finding the right size and style. They explained the different comfort features and made sure I found a pair that fit perfectly. If you're looking for heels that combine style with real comfort, Cole Haan is the place to go. Worth every penny!

A great experience at Cole Haan! Lana, the quite personable salesperson who was assisting me,…read morehelped me find the item that I had found online and was interested in, despite the fact that I couldn't remember the name of the shoe - all I had to do was describe it and she knew exactly which shoe it was! You really can't go wrong with this brand. The shoes are in style without being over-the-top, quite comfortable, and well-constructed. I've been so impressed with one particular loafer - the Keating Venetian - that it's become my go-to everyday shoe, having bought a couple extra pairs to have in reserve. Even after almost daily wear, each pair has lasted several years, making them not only good-looking shoes but a great value as well. If you're foot is wide, like mine, you'll be pleased to know that a regular-width shoe will more than likely fit you quite comfortably, meaning that you'll have more to choose from, as wider widths often aren't available in other brands. Keep an eye out for their sales, where you can score significant discounts (often in the 30-40% range if you time it right), and while you can order online, you should visit Lana and her colleagues in Friendship Heights instead. See you at the next sale!

Saks in Chevy Chase is a throwback to a more genteel era. Stores like this used to have snooty…read morereputations but nowadays I always find the staff very friendly and welcoming. While the standalone men's store across the District line is now sadly gone, the third floor is now the men's department and has just a good of a selection as the old store. What I like about Saks compared to Neiman Marcus or Bloomingdales is that Saks still has a top notch, high quality private label collection of menswear basics. In addition, their sales can be great, especially on the private label clothes. The new parking lot arrangement is very odd. When you park you have to scan a QR code, pay for parking, and then Saks can give you a discount code inside that makes it free. It's a lot of steps for what used to be just handing over a validation ticket. Given that the clientele here skews quite old, I can't imagine this change has gone over well. If you are a regular customer, your sales associate can register your plate and then you don't need to go through this whole rigamarole each time.

I had placed an order on the app. I can see the transaction on my credit card. However, I cannot…read moresee the pending order on their website, nor have I received a confirmation email. I called their customer service about it. The wait was not too long. The customer service representative could not find anything about it. He seemed annoyed by my request. He gave me the phone number of a third party company that handles their credit card transaction to confirm whether the transaction went through or was a hold. He was ready to hang up to get rid of me. Why should I call a different company? Anyways, I did it, after being on hold for 20 minutes, the other representative was just as clueless, did not ask for any information. Once I told him it was an amex card, he told me they only handle visa and mastercard transactions. Now I need to call Saks again to find the subsidiary that handles their amex transaction?! What a horrible waste of time, and inefficient workflow. They should have audit logs in place for their representatives to access and understand what went wrong. They just had zero explanation and wasted my time for nothing.

I have only been here a handful of times but have always had great service! Recently the past 2…read morevisits I worked with Paris shes in intimates and I really love her energy. She is grounded and helpful and makes the tasks of finding a perfect bra for you her goal! From a customer/employee standpoint she can "read the room" and really gives you whatever services style you desire. The first time i met her I wanted to be in/out and didn't even wanna explore and she was helpful and made it fast, then this time i had more time and i loved that she listened to how I wanted the bra to feel/fit and she had me try on a few to see what i was working with and then said Ill be back and had 4 perfect options for me! She wasn't pushy or overbearing , she asked permission to help me adjust into my bra properly (i have a very full bust) and as some who dreads bra shopping with a large chest she made me feel seen and comfortable. And again aside from this experience i always find this store very chill and helpful when i do pop in. This is exactly the customer service I expect when shopping at luxury department stores! Thank you for the consistency in customer service.

How can anyone complain about this store. It is a rare gem from another era. The store is…read morephysically elegant. The merchandise includes lots of items exclusive to Bloomingdale's. The staff are welcoming and offer serious help, if you are really interested. Don't complain because the online purchase you made didn't fit and the return was refused. I've ordered online and had no problem returning within their deadline. You can too. Was it really a gift? Get a gift receipt!

This is in the Ellesworth mall in Silver Spring. The store…read moreis well organized. I find reasonable prices here. Staff is helpful. Don't usually see long lines. There is a parking garage conveniently located in an adjacent building.

Just want to give a huge shout out for the upmost appreciation to see and be treated as a valuable…read moreconsumer. Want to comment on Cindy and Autumn- great team work !! Unconditional support and true professionalism! I had numerous challenges with sizes , style and pricing... they made it happen, with a can do spirit and smile

As somebody who has shopped in this store for many years, I have a response to the previous review…read moreby Allison B. A. The shoe store does not have people towed. B. There is a large sign at the entrance to the parking lot, stating very clearly that anyone who walks off of the lot will have their car towed, as the lot is for the building only. C. Saturday is THE busiest day in any retail business, not the weekday.

I have shopped in this store from time to time for years. Yesterday, I parked and went to get…read morecoffee so I could browse and have coffee while trying on shoes. My car was towed in the less than 10 minutes it took me to walk to Starbuck's. It was 10 am on a Saturday morning; there was not another car in the lot; it was bitter cold; and I had a full schedule of errands during my one day at home from back to back business trips. Two hours later, a hideous drive up Rockville Pike on a Saturday, a totally sketchy towing company, and relieved of $173.63, I got my car back. Needless to say, I will NEVER patronize this store again. I've even found a 2004 article where the owner proudly defends this predatory practice. On a busy weekday, I get it. But a Saturday morning at 10 am with no other cars on the lot?

Wow. I cannot explain how happy and lucky I feel to have found this awesome little shop. The…read moreselection is amazing. The prices are to die for, especially in DC where most vintage or thrift stores are anything but thrifty. The shop owner, Sylvia, is such a sweet lady. She gave me a great deal on some amazing pieces I would have easily paid double for and still would have walked out thinking I got a good price. Needless to say I will be going back again and again and will do my best to spread the word about this lovely little gem. I am almost a bit hesitant to share this with too many of my friends, as I want to make sure I get all the goodies, but there seemed to be plenty to go around and the shop owner is just too nice and lovely to not help support. Go there - you will find something you love. Great place to buy gifts!!!

Just went back to the shop yesterday -- here are some updates!…read more - The shop is open now on Sundays from 3-6 pm... and NOT open on Saturday from 12-3. Essentially its hours now are Thursday-Sunday 3-6 pm. Even if the door is locked, just knock and the shopkeeper will let you in. - The owner (Sylvia) is going to start transitioning the clothes to the spring season... coming in a couple of weeks or so! - On that note, the shop's strong suit are the accessories -- lots of nice cocktail hats/handbags/jewelry. Examine closely, because pretty much everything in there's for sale. - Starting next week she's going to start making prices static. Yeah, no more haggling, but at least it will be a lot less pressure for those who are uncomfortable with negotiating. In conjunction, some of the prices of the clothing will be adjusted... so maybe that amazing paillette jacket will be cheaper now? Also, I've learned something recently, having become acquainted with the owner. Y'know how it might be kind of intimidating/irritating when the shopkeeper tries to talk to you/make comments about what you're browsing? Well, I always found it that way. All in all, it's just the keeper trying to be friendly, not necessarily trying to pressure you into buying something. Ain't nothin' wrong with trying to be nice.