The value you get at Tennis Zone Plus is unmatched!…read more We went to TZP for the first time in search of the perfect tennis rackets to fit our skill level and body types. We were met with individualized, customer-focused service. José did a great job of explaining the main factors to consider when buying the right tennis racket and gave us practical tips to maintain them. He was able to answer all of our tennis questions and was able to get us our rackets in a timely manner. With so many years of tennis experience and great personalized service, Tennis Zone Plus can't be replaced! They're the best in the business!

I've been going to Tennis Zone Plus for over a decade. I've gotten to know Jose and his team very…read morewell. The service is top notch in every way and his team is very knowledgeable about all things tennis. I break strings quite often and the team will get my racquets back as quickly as I need them. I highly recommend Tennis Zone Plus.

Saks in Chevy Chase is a throwback to a more genteel era. Stores like this used to have snooty…read morereputations but nowadays I always find the staff very friendly and welcoming. While the standalone men's store across the District line is now sadly gone, the third floor is now the men's department and has just a good of a selection as the old store. What I like about Saks compared to Neiman Marcus or Bloomingdales is that Saks still has a top notch, high quality private label collection of menswear basics. In addition, their sales can be great, especially on the private label clothes. The new parking lot arrangement is very odd. When you park you have to scan a QR code, pay for parking, and then Saks can give you a discount code inside that makes it free. It's a lot of steps for what used to be just handing over a validation ticket. Given that the clientele here skews quite old, I can't imagine this change has gone over well. If you are a regular customer, your sales associate can register your plate and then you don't need to go through this whole rigamarole each time.

I had placed an order on the app. I can see the transaction on my credit card. However, I cannot…read moresee the pending order on their website, nor have I received a confirmation email. I called their customer service about it. The wait was not too long. The customer service representative could not find anything about it. He seemed annoyed by my request. He gave me the phone number of a third party company that handles their credit card transaction to confirm whether the transaction went through or was a hold. He was ready to hang up to get rid of me. Why should I call a different company? Anyways, I did it, after being on hold for 20 minutes, the other representative was just as clueless, did not ask for any information. Once I told him it was an amex card, he told me they only handle visa and mastercard transactions. Now I need to call Saks again to find the subsidiary that handles their amex transaction?! What a horrible waste of time, and inefficient workflow. They should have audit logs in place for their representatives to access and understand what went wrong. They just had zero explanation and wasted my time for nothing.

I was looking to buy cloths for summer vacation . Went to the Wisconsin Ave Banana Republic. The…read morefew sales people were busy talking to each other . I finally flagged down a young salesman asking how the sales work . His answered with hesitation " some items are on sale - others not " and walked off to chat with his colleagues. To confirm the store was almost empty . I finally found a shirt I liked . As it was impossible to get help, I went on the BR website . Great on sale it seemed. Took it to the counter : " sorry others motifs are on sale but this one is not ". This person was actually pleasant. I actually didn't really care about a sale price or not but I was not OK with the overall service. I left and end ended up spending $370 next door at the Gap. BR Wisconsin -never again.

Overall, I had a decent shopping experinece at this Banana Republic. I stopped by primarily to…read morepurchase a couple pairs of pants. For what I wanted the store had a nice selection. I was quite impressed by the friendlness of the sales associates. *I've forgotten his name, but he was thin Black man with a neck tattoo.* He was really helpful in finding the correct size for my pants. While I found what I was looking for, I did not think this location had too much variety for men's clothing. While I did not personally experience this, I thought one of the sales associates was a bit aggressive with a customer in regards to applying for a store credit card. I get that sales associates will receive bonuses based on the number of customers that sign up for a card. After a customer says no for the second time, then the sale associate should stop. For instance, my sales associate asked if I wanted to sign up for a card, and I said no. He followed up with the typical "if you sign up for a CC, you'll save X% on today's purchase" statement. After I said no for the second, he let it go. In my opinion, that's what the other sales associate should have done. This location validates parking with a purchase, but be sure to double check that you are using the correct parking garage.

I'm a clotheshorse. No, I'm a clothes snob. After working with the team at De Pandi Men's Designer…read moreClothing Store - I know nothing. Eduardo, owner and founder is the real deal. The maestro of maestros in fine fabrics and tailoring. Every step of the way my custom pieces were executed to perfection. Never has something been so ideally formed to my form. What's more - he did it all virtually. I'm making a special trip to just to see him - thank him personally and put him back to work on my next selections. Amazing.

Great Place! the suits are expensive but you can't beat their quality and friendly service!read more

TJ Maxx was one of my "go to" stores when I worked near Wisconsin Ave. It is located near…read moreBooeymongers & Michaels. The cross street is Jennifer Street. You can find metered parking & sometimes neighborhood parking. The store isn't the same. The inventory is smaller. If you take the time to look, you can find a discounted handbag or gift item. There is a security presence that keeps out any trouble. This is the "scene of the crime" where I once knocked over a giant rack of shoes & the employee was nice about it. That would not happen now. They barely have any shoes. The register line can get long downstairs. There is another register area upstairs. I'm rooting for the store and hoping that things continue to improve. At least there were several employees on the floor. I didn't feel like an inconvenience on this visit.

Quite a range of items and it certainly met expectations. It's crowded but you can almost always…read morefind something there. Great place to find bargains and gifts for folks. On a recent Saturday, my wife and I found plenty of stocking stuffers. I'm sure some folks complain about service but the model is not meant to be a high touch store.... You are meant to search and look. Customer service at checkout was friendly. Will go back...

Fairly large selection. Some clearance items in rear of store. Seems a little understaffed but it…read moreis never overly crowded. Staff is very helpful when needed. Typical Gap prices but some good deals.

Unfriendly and unhelpful staff. No bathroom for customers. What do employees use? Maybe they don't…read morehave access to a bathroom either.

This location (Chevy Chase) has very poor customer service, and no "common sense" on how to treat a…read morepaying client. Example: We went to pick up U$1K worth of shirts and asked for two buttons to be replaced that fell off of a custom made blazer. These blazers are covered by a lifetime guarantee, as I was told by the BB store I purchased it from (Philadelphia). They had replaced other buttons at no charge. However, in the Chevy Chase store, they charged us U$35 to replace the buttons. Since they have no foresight and said that it was "store policy" to charge for new buttons, they lost another U$1K sale (since my wife wanted to buy dresses). Wake up management - help your customers with the small things, and you will reap more valuable sales. We won't be purchasing from this location every again.

What a shock - have not been to BB in couple of years. Staff are surly - actually rude. Stock is…read morelacking. Service is non existent. I will never return - I am only giving the a one because 0 is not available.

Customer service has gone down tremendously. I've been in a few times recently to do returns and…read morethe store has either been closed, or the employee handling my return seems like she hates her job. They're supposed to be open 10-5 but they always seem to closed on random days. I've talked to some of the other stores in the plaza while I've been down there and it turns out they're having a staffing issue? No wonder the place always has a bad vibe.

This is for the Chevy Chase, MD store, which is awesome. The sales staff really went out of their…read moreway to support the customers in the store, and consistently went beyond the call of duty to help out. They were professional, very pleasant, and made my visit very enjoyable. That said, this wasn't always the case in this store, but I'm so glad the current personnel have made up for that.

I need to report an extremely disturbing experience at a Nordstrom Rack store during a recent visit…read morewith my husband. We were shopping for outfits for our son's graduation, which should have been a positive and memorable occasion. Instead, I was subjected to unprofessional, confrontational, and ultimately abusive behavior by a fitting room associate. Upon approaching the fitting room, I followed the associate's directions regarding where to place my cart, although her instructions were inconsistent and unclear. Inside the dressing room, I found a shirt that had been left behind by a previous customer. After trying on approximately seven items, I returned them to hangers and exited the fitting room. At that point, the associate demanded that I remove and hang the shirt that I had not brought into the dressing room. I explained that it was not mine. She became visibly frustrated, entered the room herself, and then shifted her focus to insisting that I return all of my items to the exact locations on the sales floor where I had found them. I placed the clothing neatly on the rack provided near the fitting room, which is standard practice in most retail stores. I declined to return the items to the sales floor, as that is typically handled by store staff to ensure proper organization. The situation escalated significantly when the associate followed me out of the fitting area and toward the front of the store, continuing to confront me. She then called me a "horrible human being" and used an additional demeaning term toward me. Racially motivated ! Being followed and verbally insulted while exiting the store was both shocking and unacceptable. I think she forgot what her job actually was and that was too curate the clothing, and to rehang them up she had the nerve to continue following me and would have exited the store to follow me. Had someone else stopped her I am a 50-year-old customer who has shopped in retail stores my entire life, and I have never experienced anything remotely like this. This interaction was not only unprofessional but crossed the line into harassment. this incident be investigated thoroughly. No customer should be treated in this manner under any circumstances. I would also appreciate a response outlining what steps will be taken to address this situation and ensure it does not happen to others. Huge thumbs down to this store and this horrible little twit

Whew weeee!! This…read morelocation was something to talk about. I have been dying to get in this place for years but always on a tight schedule to get elsewhere. This was a Lion and Tigers and Bears OH MY situation! It's quite crowded in here. Not cluttered but crowded. They have soooo much stuff and it's all in order. This place could be 2-3 floors easy!! I saw all of my fav brands at great prices. They have a huge selection of high-end wear for a great price. They have a huge selection of summer, spring and winter wear. The cosmetics and body care... chef's kiss!! They have everything in every color/ scent/ size!! Cool accessories, luggage galore, etc. I did not take a gander at the shoes as I had a show nearby to attend. I bought 2 gorge blouses and a short sleeve loose fitting denim blue top. I will revisit very soon for some more shopping greatness.