Disappointing Service After More Than 6 Years as a Customer…read more
I've been a Green Mango customer for over 6 years and, up until my most recent service in October 2026, I had always been happy with their service. Unfortunately, this last experience completely changed my opinion of the company.
The technician arrived at my home, sat inside the company truck for over 20 minutes, got out, left paperwork indicating that my home had been serviced, and then left. The problem? I have exterior security cameras that record 24/7, including a Ring doorbell camera at my front door.
After reviewing the footage, I watched the technician pull up and sit in the truck for over 20 minutes. He then got out, walked to my front door, left the paperwork, returned to the truck, sat there for another 8 minutes, and drove away.
My cameras clearly documented what happened, and I saw no evidence that the service I was paying for had actually been performed.
I called Green Mango the following day and canceled my service. They apologized, offered to send someone back out to redo the service, and said a manager would call me. I declined. I simply asked them to credit my account for the service that I believe was never performed. I told them there was no need to reschedule or have management call because, at that point, the trust had been broken.
After more than 6 years of being a loyal customer, this was extremely disappointing. Mistakes can happen, but leaving paperwork indicating that a service was completed when the available video footage appears to show otherwise is unacceptable.
Trust is earned, and once it's broken, an apology isn't always enough. Unfortunately, Green Mango has lost me as a customer. I hope management takes this complaint seriously so other longtime customers don't have a similar experience.