3 weeks ago, I walked into this shop looking to have my sneakers reattached to their soles. There…read morewas visible detachment on the sides and based on the conversation with the owner, the best course of action was to do a complete removal and attachment of the sole. It was inevitable and to reduce any liability on his part, I went ahead and detached the soles myself right in front of him. He told me it would take 10 days or so, but when I didn't hear back, I got worried. I decided to call and he had a bit of difficulty recalling the work order and told me 'I did the best I could do'. This isn't exactly confidence building. I arrived to pick up my sneakers and was in complete shock - and I mean complete, and utter shock. There was glue everywhere. The paint on the lower sole( nowhere near the points of attachment)was removed and sanded down which changed their appearance. The owner handed them to me stating he 'really had a hard time with these' and 'almost gave up'. Aside from the destruction, aesthetically, The fresh glue applied was already breaking down. I paid the owner and left quietly without asking any questions or causing a scene. I called the owner to tell him exactly how I felt - I was not looking for money; I was not looking for payback. I just wanted to understand how something like this could come from a skilled shoe repairman with years of experience. I was pretty hurt and I needed to have a conversation. The owner completely understood where I was coming from and I did get a sense he was genuinely sorry. I debated for days about whether or not to write a review because I realize how incredibly damaging they can be. On the other hand, I feel obligated to do this. I have a hard time believing something like what you're seeing could come from the hands of a professional, so it leads me to a few conclusions. The first is obvious and that is he did not know how to fix the problem, and realized half way it was not going well. He chose not to inform me, or at the very least, refer this project elsewhere. The other one is that the owner, over the years, has relied extensively on his reputation that by most accounts, is pretty respectable. I would bet the majority of his customers are regulars because they would back him, but his skills are compromised - Bigtime. He is a nice and kind man, but this doesn't change that fact my sneakers were completely destroyed and cannot be salvaged - I have since thrown them in the trash.

Have been to this low key spot on Pima four times. the first time they fixed the crappy strap…read moreattachment on my girlfriend's Coach purse for like 10 dollars that simply restored the ability to use it. Inexpensive fix for an expensive handbag. The next three times were for cowboy boot protective sole installation. EVERY time the work was done when told it would be, quality workmanship at a fair price. The craftsmen there have the skills to repair shoes to the highest level, happy to have found them.

My own personal cowboy and I have been to quite a few Westen stores and several Boot Barns and…read morethis one is my second favorite! This store had a large selection of just about everything you could possibly want. I'm not into the Western wear like my Cowboy (As the song goes , he was into Country when Country wasn't cool ) but I do like alot of what they carry. I found a gorgeous pair of boots that I really want for Christmas and are on my list! I don't own a hat but there was one beauty that I fell in love with. Heck, this joint had loads of hats for men and women and the accessories. You bet I found a few blouses too and my guy was happy with his finds. The only drawback was we weren't asked once if we needed help Sure, we'll be back . I have loads to purchase for my one and only Cowboy and I hope I get a bit more attention while stocking up for him and his Christmas Wish list. 3 stars for large selection 2 stars for customer service.

I have had a great experience from boot barn the past two times I've been I truly recommend if…read moreyou're a die hard country person or just love the cowboy boots and hats and more I would honestly love to work here lol

Great customer service. Father and Son operated. Excellent selection. Which they both are very…read moreknowledgeable about. Competitive pricing of quality brands. Been shopping with them for almost two decades! I highly recommend giving them your business.

Came for my first pair of work boots, David helped tell me what I needed and what would work best…read morefor my new job. Fantastic service and great guy :). Will be buying all my boots here in the future

UPDATE: after the first all-day wearing there is some separation occurring on the strip that joins…read morethe heel/sole :-/

Great + Pete has re-soled and re-heeled my boots for the…read morepast 30 years. He has always done a fantastic job with top rated materials. The stitching is accurate and the heels are firmly nailed. Pete's workmanship allows my everyday boots to last for years.

I just visited sketchers today and I was helped by a worker named Ruben and he was able to help me…read morefind a perfect pair of shoes for me to start at my new job!! thank you Skechers 10/10 customer service!!

Absolutely!!! The service they gave my Mom was amazing. She took care of her without question…read more She exchanged her shoes without giving her a hard time. I thought that level of customer service was above and beyond what was expected. I wish I got her name but she worked on Thursday 6/25 around 4:30 pm she was at the front. Kudos

Bought the best pair of hiking boots of my life here…read more VERY EXPENSIVE, but a well-made, reliable, sturdy shoe. "SAS" stands for San Antonio Shoes (Texas), all manufactured in the US. I walked for miles in these boots, over little rocks and stones in the desert. And I have two titanium knees! The best shoe of my life. Worth paying good money for well-constructed footwear which will last a very long time. Shout out to Meg who got me fitted.

I recently purchased the "Men's Move On" shoe in black and am incredibly happy. The service at this…read morelocation is excellent. Although pricy for a lot of people I really do believe they are worth the investment. As a young person I had to save to get my pair but now they are all I wear to work. Definitely check the website and on yelp for coupons. I forgot to and lost out on a pretty good coupon. The soles are thick and the shoes seem very well made. My feet always hurt after I worked but the last two times I have worked my feet have felt great. They measure both of your feet to make sure the width as well as length is correct on both feet. The better fit results in a more comfortable shoe that will last longer.

Great customer service best we've ever had and tuxedo was late, but didn't charge a late fee cause…read moreflight missed

I had an appointment at this location the one by Tucson Mall, but i was squeezed in between 2 ppl…read morewithout appointments. It seemed like I wasn't taken cared of as much as the non appointment customers. I fact the other customer who complained that didn't have an appointment had his own person to help and cater to him. This location was the worst in terms of customer service and one would expect that if one made an appointment they woukd have been taken cared of.

Found what I was looking for and on sale. A dollar cheaper than Amazon too!…read more Love Cloud steppers by Clark. I have a closet full.

I have been coming to famous footwear for years and years. They are always my go to since I hate…read morebuying shoes online cause they never fit right. This location is always very clean and well organized. They employees are very friendly and super helpful. I must say almost to the point of being to helpful. I would rather have that then them be nowhere to be found though. They do have all the basic shoes for the family. Dont come here looking for some rare collectors stuff though. All in all they are great and I always recommend them. Pro tip: sign up for the rewards!!! Its basically free money!!