3 weeks ago, I walked into this shop looking to have my sneakers reattached to their soles. There…read morewas visible detachment on the sides and based on the conversation with the owner, the best course of action was to do a complete removal and attachment of the sole. It was inevitable and to reduce any liability on his part, I went ahead and detached the soles myself right in front of him. He told me it would take 10 days or so, but when I didn't hear back, I got worried. I decided to call and he had a bit of difficulty recalling the work order and told me 'I did the best I could do'. This isn't exactly confidence building. I arrived to pick up my sneakers and was in complete shock - and I mean complete, and utter shock. There was glue everywhere. The paint on the lower sole( nowhere near the points of attachment)was removed and sanded down which changed their appearance. The owner handed them to me stating he 'really had a hard time with these' and 'almost gave up'. Aside from the destruction, aesthetically, The fresh glue applied was already breaking down. I paid the owner and left quietly without asking any questions or causing a scene. I called the owner to tell him exactly how I felt - I was not looking for money; I was not looking for payback. I just wanted to understand how something like this could come from a skilled shoe repairman with years of experience. I was pretty hurt and I needed to have a conversation. The owner completely understood where I was coming from and I did get a sense he was genuinely sorry. I debated for days about whether or not to write a review because I realize how incredibly damaging they can be. On the other hand, I feel obligated to do this. I have a hard time believing something like what you're seeing could come from the hands of a professional, so it leads me to a few conclusions. The first is obvious and that is he did not know how to fix the problem, and realized half way it was not going well. He chose not to inform me, or at the very least, refer this project elsewhere. The other one is that the owner, over the years, has relied extensively on his reputation that by most accounts, is pretty respectable. I would bet the majority of his customers are regulars because they would back him, but his skills are compromised - Bigtime. He is a nice and kind man, but this doesn't change that fact my sneakers were completely destroyed and cannot be salvaged - I have since thrown them in the trash.

Have been to this low key spot on Pima four times. the first time they fixed the crappy strap…read moreattachment on my girlfriend's Coach purse for like 10 dollars that simply restored the ability to use it. Inexpensive fix for an expensive handbag. The next three times were for cowboy boot protective sole installation. EVERY time the work was done when told it would be, quality workmanship at a fair price. The craftsmen there have the skills to repair shoes to the highest level, happy to have found them.

Great customer service. Father and Son operated. Excellent selection. Which they both are very…read moreknowledgeable about. Competitive pricing of quality brands. Been shopping with them for almost two decades! I highly recommend giving them your business.

Came for my first pair of work boots, David helped tell me what I needed and what would work best…read morefor my new job. Fantastic service and great guy :). Will be buying all my boots here in the future

UPDATE: after the first all-day wearing there is some separation occurring on the strip that joins…read morethe heel/sole :-/

Great + Pete has re-soled and re-heeled my boots for the…read morepast 30 years. He has always done a fantastic job with top rated materials. The stitching is accurate and the heels are firmly nailed. Pete's workmanship allows my everyday boots to last for years.

Absolutely!!! The service they gave my Mom was amazing. She took care of her without question…read more She exchanged her shoes without giving her a hard time. I thought that level of customer service was above and beyond what was expected. I wish I got her name but she worked on Thursday 6/25 around 4:30 pm she was at the front. Kudos

I just visited sketchers today and I was helped by a worker named Ruben and he was able to help me…read morefind a perfect pair of shoes for me to start at my new job!! thank you Skechers 10/10 customer service!!

Great customer service best we've ever had and tuxedo was late, but didn't charge a late fee cause…read moreflight missed

Bad customer service! Employees are gossiping about customers, don't look put together, and overall…read moreleft a horrible taste in my mouth. I'm not surprised there's many similar comments. After making the sale they got real excited and FIST BUMBED after I swiped my card... Will not be back and would not recommend.

Bought the best pair of hiking boots of my life here…read more VERY EXPENSIVE, but a well-made, reliable, sturdy shoe. "SAS" stands for San Antonio Shoes (Texas), all manufactured in the US. I walked for miles in these boots, over little rocks and stones in the desert. And I have two titanium knees! The best shoe of my life. Worth paying good money for well-constructed footwear which will last a very long time. Shout out to Meg who got me fitted.

I recently purchased the "Men's Move On" shoe in black and am incredibly happy. The service at this…read morelocation is excellent. Although pricy for a lot of people I really do believe they are worth the investment. As a young person I had to save to get my pair but now they are all I wear to work. Definitely check the website and on yelp for coupons. I forgot to and lost out on a pretty good coupon. The soles are thick and the shoes seem very well made. My feet always hurt after I worked but the last two times I have worked my feet have felt great. They measure both of your feet to make sure the width as well as length is correct on both feet. The better fit results in a more comfortable shoe that will last longer.

Found what I was looking for and on sale. A dollar cheaper than Amazon too!…read more Love Cloud steppers by Clark. I have a closet full.

I have been coming to famous footwear for years and years. They are always my go to since I hate…read morebuying shoes online cause they never fit right. This location is always very clean and well organized. They employees are very friendly and super helpful. I must say almost to the point of being to helpful. I would rather have that then them be nowhere to be found though. They do have all the basic shoes for the family. Dont come here looking for some rare collectors stuff though. All in all they are great and I always recommend them. Pro tip: sign up for the rewards!!! Its basically free money!!

Back for birthday month and to use the free 5.00 coupon. My…read morewife Lost 2 pair of shoes in a rolling bag theft in a French Airport, ORLY early this month. So, since they were a fav , we replaced both with better ones today. All good.

Service is unremarkable. Selections is okay. Value is good. One thing I noticed on my most…read morerecent visit is they take one shoe from each box and keep it in the back. I found this extremely annoying. I have two feet when I try-on shoes. I like to try on BOTH shoes. I figured I was shopping in the shitty part of town where morons steal shoes. I thought I was just having a bad day until I was prompted to select a tip upon swiping my credit card. WHAT??? At a shoe store. Was that for asking an associate to fetch my second shoe from security safe?? My god They are right when they say tipping in America has gotten out of control. I'm not shopping at DSW anymore.