While I have been a fan of Red Eing shoes and work boots for about 50 years, I am disappointed in the service I am receiving re: a substandard pair of shoes.
To be honest, the shoes I am referencing are about 15 years old and have a molded sole. They are Red Wing branded but made in China.
About 6 months ago, I saw that the soles on both shoes were cracked and separating from the body of the shoe. I took the shoes to the Upland, CA store where I was assured that they could be re-glued and brought back to serviceable.
The quality of the repair, offered at no cost to me, was not good and looked like someone had used.a silicone-like goop to cement the soles and had not smoothed the visible "goop". I accepted the shoes and brought them to Tennessee when my family moved here in August, 25.
Last week, I brought the shoes out to wear and found that the repair had not only failed, but the soles were disintegrating at the repair sites.
I know the shoes are old and out of any warranty, but I feel as though the Red Wing brand is known for durable footwear and should make good on an inferior product.
The Goodlettsville store very graciously advised that they would reach out to Corporate for resolution. 2 days ago, I was told that Corporate was going to offer a $75 coupon towards the purchase of a new pair of shoes. I looked at the selection of shoes and boots and saw that the suitable replacement shoe will cost $289.
Needless to say. I am disappointed with Red Wing. I have shared my story with Corporate and an awaiting a response. If I am not offered a suitable solution, I fear that I may not return to the brand in the future.
PS: all my other Red Wing shoes and boots are built on a "welted sloe", which can be repaired in the event the sole wears out or fails as did mine. The molded sole is a cheaper alternative which I would now deem as " disposable" and will not purchase in the future. read more
