I bought a $200 suit jacket here for a last minute trip to DC for an event. I get to my destination and discover that all of my slacks are a different shade of black. So i had to go to a local DC DXL and purchase a new suit jacket that matches the shade of black.
My trip continues for a couple of weeks and, of course, i plan to return the first purchased suit jacket when i returned home to Tennessee. I did and somewhere along the journey, even thought the jacket was in my garment bag and had never been worn, it had managed to get a tiny smudge on the left sleeve.
Because of this little smudge, They would not accept it for a return. So now I'm not only out $200 for a suit jacket, i am or $400 for 2. I have spent THOUSANDS of dollars at DXL over the years and never returned a single item, but this customer service experience has done it for me, i will no longer shop at any DXL store again. read more