The best exchange experience I've had!…read more I was gifted a pair of beautiful Rosalie sandals by a friend and needed to exchange them because the shoe runs terribly small. I decided to pop into the flagship store in the Nordstrom building to attempt to make the exchange while in my way to go pick up my daughter. I was joyfully greeted by Nina, the boutique manager, she asked that I hold a moment to be serviced while she was assisting another customer with a purchase. Instead of having me wait, she tagged in a Nordstrom sales person, Christina, for help to prevent me from having to wait. I truly appreciated her calling someone else to collaborate with her instead of me aimlessly waiting next in line. I explained what I needed, Christina said she would be more than happy to assist me and Nina assured me that my size and possible others if needed were in stock. The ladies worked quickly and pleasantly on my exchange while making sure they answered any questions and addressed concerns regarding my exchange and anything else I was interested in. I even caught a glimpse of Nina servicing the other customer and I noticed they too were pleasantly satisfied. Aside from loving my shoes and the CL brand itself, the customer service and utterly amazing energy these two gave while shopping is unmatched. Thank you again ladies for everything, I'll see you soon for another pair

Nina C. Is the Goat. So, I experienced an issue with a shoe…read moreI purchased a week ago. There was a manufacturer defect, that prohibited me from wearing them. When I called to inform the CLB store what happened, Nina took the call. When I tell you she took care of me, I mean I left feeling impressed on her service skills. Not only did she get me a replacement, but she also had my receipt ready, before I arrived at the store, at the register. Soon as I walked up, they were ready for me, and I was in and out without missing a beat. Wish I could give more stars. #GiveNinaARaise

Super quick & extremely satisfying experience. I needed a couple of dress shirts last minute & I…read morecouldn't be happier with my experience. The store honored an online only incentive, got measure & my size was in stock to take home during my visit. I was honestly in & out in about 10-15 minutes which was beautiful. In my defense I was prepared with exactly what styles I wanted prior visiting. Idk anywhere else to get this quality of shirts at these prices.

I had an appointment set up for 9:30 on a saturday per the online booking, called the day before to…read morecancel due to unforeseen circumstances, was told that they don't even open until 11am. If those circumstances didn't change, I would've arrived and been VERY pissed off they were closed. Do not trust the websites, call for every appointment you want to make. I told them to tell their managers to fix the online booking, not sure if they will but hopefully this will help someone avoid a really frustrating situation.

I wouldn't call their clothing "upscale" (they're owned by Walmart), but it's closer to J. Crew…read morethan Banana Republic. The men's dress pants look fantastic. Interesting e-commerce business model--no inventory. You try things on in different sizes, they order it, and orders are shipped free. That's fine, except they didn't have the exact size I needed to try on. Not a match, in terms of the retail experience I want, but the salesperson was super friendly and suggested a lot of different sizing options.

My husband loves bonobos. Consistent, great options for prints, colors etc and good price point for…read moresolid quality. Matthew Palmer-Benavidez is the best in terms of customer service. Extremely helpful and I can always go to him for merch questions, placing larger orders, returns etc. Thank you Matthew!!

To tie or not to tie, that is the question. Welcome to the Thai bar, a super cool and well curated…read morehome to luxury suits and bespoke ties. I picked up a few handkerchiefs and left wanting more. This place is super cute and thoughtful, definitely worth a visit. Shout out to the amazing staff, Michael was amazing. Can't wait to visit again

Came in today for some bow ties for an almost 12 year old boy to get some bow ties for his growing…read morecollection. Found the Tie Bar after doing a search and lo and behold - it came up! I came in after they opened and was immediately like wow! If this was a women's store with the variety of ties on the wall being shoes - we'd be in heaven! I mentioned that I was looking for bow ties and was taken up to the second level to look at them. Found a few self-ties and one clip around. Store is very clean and caters to weddings or suiting. Their ties are very reasonable, less than Macy's for sure! While checking out with the toes, for a first time customer they offer 10% off your forest purchase! Score! So if you're in the need for a suit, ties or a man's gift even - stop in!

Patrice was very helpful and knowledgeable. My first time at this store and the selection was very…read moregood. Was able to find 3 really nice shirts.

Convenient location a block from our hotel on Michigan Ave. they were having a sale and my husband…read morelikes their shirts. They immediately fit you for your body shape and size, their service is excellent as the salesman and saleswoman know their clothing, materials and fit; they are very well trained, better than Nordy's. He bought at least 4 shirts and one style was out of stock, but they have free shipping and it arrived 3 days later! I think what sold me is they really cater to men (although they do have clothing for women); they have a bourbon, scotch mini bar and gave us tastings as well as a shot of the egg nog liquor...very classy!!

Danielle took the time to cater to my uniques closing needs and helped me…read morefind custom styles that are no longer available. Great experience and quality products. Roger

I joined my husband to his appointment as he was in need of some new custom suits and shirts. At…read more6'5" he has a hard time finding suits and with custom you get to make all these unique little touches. The process was really fun! Getting to pick out the different fabrics, styles, buttons, and stitching was made easy and enjoyable by Jennifer. She was so talented in making the process smooth and helping us pick out some great combinations. Looking forward to see how they all look in a couple weeks!

Picture this: it's 6 weeks before you're wedding, and you feel pretty prepared. Venue, check. Food,…read morecheck. Booze, check. Suit, check....or so you thought. Your fiancé tells you out of nowhere, "I don't really like the color of the suit you're getting anymore." Confidence in your look for the big day? Shattered, and you are left scrambling in the rubble trying to find anything to fit the new vision in your significant other's mind. No off-the-rack place seems to have the look, and you turn to custom suiting as a last ditch effort. A "Best custom suits in Chicago" Google search provides you with options, with one consistent name on the myriad of lists you see, Hall Madden. You send an email, half expecting to be turned down, seeing as a custom suit in a 6 week time frame is monumental, but to your delight, there is light at the end of the tunnel, as a friendly Kiyoshi replies, "we can do it." Ecstatic because of the too-good-to-be-true news, you can't help but wonder, what's the catch? It's probably going to be very expensive, especially given my situation. Let me just say, this was not the case at all, and Kiyoshi was as friendly, professional, and honest in person as he was in that email. From the first conversation, Kiyoshi was ready to get things rolling, and asked me questions about the look I was trying to achieve. He not only offered me my options and provided insight on each, but also provided me with helpful advice and knowledge on questions I had about the process and the suit/tuxedo (ended up going with a tux). After this first meeting, I decided to go all in on Hall Madden, and he got to work. The fitting was first, and Kiyoshi demonstrated his expertise right off the bat by not only showing me the different places that he was going to have altered to fit my physique, but also explained why off-the-rack suits fit me the way they did. I even learned that I naturally have my right shoulder lower than my left due to me being right-handed, which I never knew! Aftet the fitting, I got a chance to pick out everything about my tux, from the outer color and inner lining color (obviously, since my fiancé needed to put her stamp of approval), to the lapels, to the color of the jetted pockets (I even chose to have it monogrammed to boot). Feeling once again confident, I waited anxiously for the suit to come in, and in 4 weeks it did. For the final fitting, some small alterations were still needed, but got done quickly and in time for the wedding. The end result was stunning. The final Burgundy tuxedo with black satin lapels was one worthy of being next to my beautiful wife's ivory A-line wedding dress with lace details. I walked down the aisle with her, arm in arm and my head held high, as I knew I looked damn good. Of course, the compliments came as is probably customary to do on someone's wedding day, but something tells me these were genuine. To sum, my wedding day would not have been as special had Hall Madden not been a part of it. They brought a vision to life, and made me feel like I was the sharpest dressed guy in the room, which I totally was. Thank you Kiyoshi for giving me my groove back!

My experience with Hall Madden was nothing short of excellent. I was in the market for a custom tux…read morefor my wedding and came across Hall Madden on Reddit. They had great reviews so I decided to give them a try over other providers like Suitsupply (which I have used before, wasn't a bad experience but definitely wasn't anything that would make me need to go back there). Kiyoshi is the tailor at Hall Madden and he does a tremendous job. He is located in an office in the loop right on Michigan Avenue that is very easy to get to (and has an amazing view of the lake). You schedule your appointment with Hall Madden online and Kiyoshi responds to confirm. I had several appointments with Kiyoshi, starting with the initial consultation to see if Hall Madden would be a good fit for what I'm looking for. Kiyoshi asked me what I had in mind and didn't push or pressure me into anything and was happy to provide his vast amount of knowledge wherever I needed some advice. After deciding on a custom tux at the initial meeting, the next visit was to get sized and pick out all of the smaller details like interior lining on the vest and inside pocket fabric for the jacket. Then the most amazing part about Hall Madden is that they send a custom test suit to see how everything looks before they make the actual suit. This was very helpful in my case as a few items needed adjusting and Kiyoshi was very attentive and detailed oriented while marking down these adjustments. On the final visit, my tux was ready and my bride to be and I were over the moon about it. It was ready well in advance of the big day, and that definitely helped ease our minds on that front. From start to finish, Kiyoshi was amazing to work with and I would highly recommend him to anyone in the market for a custom suit or tux.

I had the wonderful opportunity to work with Daniel to put together a fully custom suit, head to…read moretoe, for my wedding dinner, and I truly could not have asked for a better experience. Daniel is simply the best in the business. From start to finish, he made sure I looked and felt my absolute best. The entire experience was first class. His professionalism, attention to detail, and genuine care for his clients are unmatched. He truly takes the time to understand exactly what you're looking for while also offering expert recommendations that elevate the final product beyond what you imagined. What separates Daniel is his eye for style and fit. He knows how to create a look that feels timeless, sharp, and completely personalized. The process felt like a true VIP experience from beginning to end. There honestly is nothing else like it. All three locations, Lake Forest, Chicago, and San Francisco are incredible and reflect the same level of quality and service. If you're thinking about getting into custom clothing, do not waste your time or money going anywhere else. You will not regret it for a second. In addition to my suit, I also had custom shoes, two custom shirts, suspenders, and other accessories made. Every single piece came out perfect. I couldn't be happier with the experience or the final result. Daniel absolutely crushed it. Excited to brainstorm the next suit!

Fantastic location, personalized service with terrific staff. The inside decor and atmosphere shows…read morehow the Daniel George brand got its start. The best quality suits I have ever worn with a fantastic selection of personalized options. Having worked with Daniel out of his San Fransisco location in California I was always wanting to visit his original space in Chicago. I finally had the opportunity and am so glad I was able to see where it all began. Daniel helped me lock in new styles I had never considered including a pinstripe and burgundy suit. They are my absolute favorite pieces of clothing and I get compliments whenever I wear them. The fit is perfect and I know I am looking my best whenever I go out or give presentations. Having shopped around with other tailors I can say Daniel's quantity to price is without match. I have been to 4 tailors over the years and did not know what good quality was, what makes material "good quality" nor what questions to ask. Daniel explained what makes a good suit, fit, look, style and now I know when I am getting the best quality to suit the situation. Daniel George suits are superior to any other tailor's work I have seen thus far. Previously I was told I was getting the "best" or the "latest style" however when I compare other suits made by other tailors to my Daniel George suits, I only end up wearing the clothes I have had made at DG. Would highly recommend coming to this location and going bespoke. You will not regret it.