8-14-26 After a day of travel, To Eagle to take part in a Military History Show , Our group went to the Red Roof Station for a highly recommended supper, The first point began with (Being a Disable Veteran, and having to use a mobility scooter, I find out I have to enter the Red Roof Station through the back door on the second floor, without access to the main dining room, (Not a deal Braker Yet) 6:00 pm, Greeted and seated by Manager, 6:05 pm, she took My and the appetizer and drink orders for I and my son and grandson, (Nice Good Points on Prompt Service) Then for 20+ minutes we were ignored .............. The Manager who seated us and took our order disappeared, I flagged her down, as the waitress who had taken our order, and ask when the appetizer and drink orders would be served, and was blown off by "I will Check on them" another 10 minutes no waitress/Manager, I flagged her down again ....... and again was fluffed off with I will check on them ....... three more time, I requested service some where she decided I was Her Problem, and told me so shut up or she would refuse me service, Time in now 6:46, She finally brough the Drink orders for my Son and Grand Son, Mine was not fulfilled, and the Appetizers, "Fried Pickle Chips' and a Sampler Basket was no where to be seen" Now as I said we had been traveling all day to bring business to the Community of Eagle, via the "Military History Show we were doing a presentation at, I had lost track of time, I had not had anything to eat since breakfast at 10:30 am, Now beyond being a disable Vietnam Veteran, one of the other problems I share with Vietnam Veteran is the problem of being a Type 2 Diabetic, , and I was going into a glucose crash, my blood sugars were going critical, and I was headed for a blackout if I didn't get something to eat, I again requested my Initial appetizer and drink orders, and then was thrown out of the Red Roof Station, with a medical event, related to my Type Two Diabetes by this Manager, who acting as a waitress had taken My initial order appetizer and drink orders at 6:00 PM and at 6:56 pm still not delivered our appetizer and drink order, She had finally brought my son and grand son the cokes they had ordered, but had failed to deliver the Pickle Chips, and Sampler Basket which was on the same order, and then when I question her, I am no in a glucose crash/ Nearing black out, and she tells me she is not going to serve me and to get out, Yes Good Restaurants? This Manager, failed, Failed to treat all of her customers with grace and curtesy, prompt service, and an understanding, That just maybe, She was given a chance to shine, Take Care of a Customer in Medical Distress, a Type 2 Diabetes incident, Instead, She Threw a Customer in Medically, suffering a Diabetic Blackout, onto the road to try and find a simple appetizer and drink orders, before full diabetic blackout, and a rush to find a hospital before Diabetic Coma sets in .................. Killing your customer because you were having problem in your kitchen, and back bar, refusing the life saving items he needed is not the sign of a Great Restaurant,
You do not let Your Problems In The Kitchen, The Back Bar, het out to the customer on the Floor .........
Who ever was that Manager/Waitress, Thank You for making a simple problem into a critical emergency because You lost control of your customer flow, and Kitchen Back Bar, for what ever, and sending a customer with a ongoing medical emergency out on the road to try and survive the Medical Emergency ....................
God watch over you, and pray that you don't kill a customer with a medical emergency that present as they are a customer in your care. read more