RED LOBSTER DON'T JUDGE A BOOK BY ITS COVER: Read to the end, the review is not what it might seem! THE ATMOSPHERE: The very first thing we noticed was that the restaurant was empty and there was no server to greet us. When someone arrived they told us "sorry for the wait, we only have 2 servers." That's when I discovered the bar was empty, probably because there was no bartender either. It made us wonder about the kitchen staff? The "greeter," who I'm pretty sure was also the Manager, told us that we'd need to wait about 15 minutes because she didn't want to seat us and then get bad service; after which, she went away to clean a table. While we waited, the foyer filled up with people who were asking the same questions we were... (1) It's Sunday @ Noon, Rush Hour, where's the staff? (2) How can Red Lobster survive like this? (3) How can Red Lobster maintain healthy standards for cleanliness when there's no wait staff much less general restaurant staff for cleaning? CLEANLINESS: In as much as cleanliness was concerned, the restaurant and bar were clean, even the men's restroom was clean, but then, they barely had any customers present yet. This made me question what state the place will be in towards the middle of a rush, or at the end, when they clearly weren't prepared for a rush in the first place? Is it even safe to eat at a place that is clearly not prepared to clean or sanitize, much less take orders? FOOD: To start our order, they were out of chocolate syrup to make chocolate milk for our grandson, but he had Apple Juice instead, which arguably is a better choice anyway. The biscuits were very tasty, as always, which is to be expected because they are the de facto standard for garlic biscuits. Everybody loves and expects them at Red Lobster. My wife had shrimp two ways, I had endless shrimp, my grandson had chicken strips. All of it, from the biscuits, to the salad, to the entrees, looked tasty, and were cooked to perfection, hot and delicious. THE SERVICE: Our server was Madilyn, she apologized multiple times for the "wait," to which I said, "what wait?" The truth is, there was no delay in service; in fact, despite the short staff issue, she's one of the fastest and best servers I've ever had... bar none! She offered refills on the endless shrimp, and it arrived right on time, hot and tasty! Our server had nothing to apologize for because she did an extraordinary job. THE MANAGEMENT: I would have loved to have said thank you to the Manager, but she was busy greeting diners, seating diners, and bussing tables. To be clear, I'm positive she would have talked with me, but I just couldn't take up her time for this, so I gave a quick message to another waitress for her. All things considered, I'd say this place is managed extraordinary well, especially considering the staffing challenges! By the time we left, there were a couple more waitresses, but that didn't change the incredible job this manager was doing, she just kept helping and supporting her staff! What a great Manager she is indeed! It reminded me of something I already knew, a great manager can make a good restaurant an extraordinary one. The Manager makes all the difference in the world. WHAT'S THE MAIN ISSUE HERE? (1) There's not enough workers in Omaha to staff all our businesses? (2) The current generation is lazy and simply doesn't want work? (3) Red Lobster as a company and/or local management is a nightmare to work for so they can't keep employees? (4) Red Lobster wages are so low they can't keep or recruit qualified labor? (5) All the prospective employees chose to honor God, like the Bible instructed us to do by keeping the Sabbath, so they went to Church instead? CONCLUSION: Being an eternal optimist, I sincerely hope it's #5 because I'd hate to see the long standing tradition of Red Lobster fall by the wayside and close! I'm of the opinion that all our local businesses are facing the same challenges this one is. If you want to enjoy great local dining, then we must take an interest in supporting them in a positive way! Even the most stoic of people tend to respond to friendliness, I consider it a challenge to "turn" the hapless wait staff into a real person, even if just for the moment. To that end, I'd recommend this restaurant to anyone, for any occasion, at any time, and I hope those of you who live near Red Lobster, will continue to support and patronize it. Remember, people tend to be quick to criticize and slow to say "Thank You!" Let's all make an effort to reverse this societal trend. From someone who started in the restaurant business as a Steakhouse manger, may I say "Don't be that person!" Support your local businesses, lest they all disappear, and remember... YOU CAN'T DINE ONLINE! read more

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What a GREAT LUNCH! Thank you Vickie for the great service! You were great with your indecisive old couple...your patience was appreciated! Overall we had a little of everything...great drinks...a flight of three deliciousness...we shared them ..lol A lobster/crab legs/coconut shrimp feast with the most amazing brussel sprouts and a baked potato ...Dean had a huge seafood boil with everything but the kitchen sink...(the oven called and asked where all their shrimp were!!!) atmosphere was nice ..quiet and very enjoyable..this location was our favorite! read more

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I hadn't been to Red Lobster in years, but we decided to go because it was one of my grandpa's favorite places. I was really tempted to order one of the seafood boils I keep seeing all over social media, but I just couldn't justify the price this time. Instead, I ordered the shrimp trio with bang bang, coconut, and grilled shrimp. The coconut shrimp and grilled shrimp were my favorites, both had great flavor. My husband ordered the popcorn shrimp and those were surprisingly good too. Overall it was a solid meal and fun to revisit a place. read more

Red Lobster - Seafood Near Me - West Omaha, Nebraska

We ordered curbside WALTS SHRIMP today and what a disappointment it was, We only got 22 shrimp instead of the 24 we have always gotten except when you used to get 28. The shrimp were so much smaller than they have ever been through the years and definitely not hot and fresh, definitely reheated. The cheddar bay biscuits have been rewarmed too many times and so heavily salted they were inedible. The shrimp sauce was discolored like maybe too watered down to be any good. read more

Red Lobster - WALTS SHRIMP - Seafood Near Me - West Omaha, Nebraska

Wanted to give Red Lobster a try since we haven't been in some years. We started out with the stuffed mushrooms. They had a seafood topping with Monterey Jack cheese. They came out quickly, were hot, and tasted the same as I remembered. I would have loved more sauce on them. I had the Mariner's Seafood Boil. It came with a Maine lobster tail, a dozen shrimp, snow crab legs, corn, and red potatoes. I opted to have the RL signature butter at the extra-hot spicy level. I will say it was definitely spicy, but the spice only seemed to be on the surface. The actual shrimp, crab legs, corn, and potatoes had no seasoning. It was a very weird experience because you could taste how spicy it was, but once you bit into the food, it was bland. The waitress was attentive, but the service was slow. We were warned that the kitchen was behind, so it was fine with us. We understood it was a Friday night and had nowhere to be. Overall, we wouldn't be back anytime soon. There are many other local restaurants where you can get a very tasty seafood boil for basically the same price, with so much more flavor. read more

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First time ever coming to this location. Was pretty busy for a Tuesday afternoon. Didn't have much time to eat all of my food because of time limit but got the Lobster DIP and the Shrimp trio. Was amazing! Food came out in a timely manner and service was great. Will definitely come back when I don't have to work so I can thoroughly enjoy the food at the restaurant. read more

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Are lunch was off to a great start with a awesome server, but then everything took a turn for the worst for the worst. When we were packing up our boxes we found a bug in our shrimp Alfredo. and when I say bug, I mean slug read more

Red Lobster - Seafood Near Me - West Omaha, Nebraska

This has been our "go to" spot for special occasions for decades. It started when they were about the only place to get good seafood. Although the restaurant holds lots of memories, the food, menu, and pricing have not held fond ones. The food has stayed pretty consistent however other restaurants offer many more creative options rather than a lot of pre-made, cookie cutter recipes, and fried food options. The side offerings have reduced with many having a "premium " up charge". Prices have risen to match our economy which I understand, but really don't compare or compete with the non-chain restaurants that offer seafood dishes. There's never a line to get in. It's sad to see how much popularity this restaurant has declined. I want to keep giving them love but really considering finding and building new memories at other places. Service and cleanliness have never been an issue. read more

Service was great! Had 2 lobster tails. One was great the other was questionable. Same with my husband's.

I ordered a salad that I didn't get. I also ordered 6 biscuits that I didn't get. When I called the store they said I had to door dash another order and pay for another door dash so I could get what i originally ordered and pay another doordash fee. Seriously? RED lobster screwed up so i have to pay again what I didn't receive and pay again for delivery. That's not ok read more

We went there this evening for supper. The service was wonderful. Becky was on top of everything. All of our drinks were always topped of. Wonderful service and the food quality was wonderful read more

This review is mainly for our server Christina! She was amazing! She was prompt. She was kind and she was polite. Just listening to her interact with her other customers you can tell that she genuinely enjoys her job and she cares about the people she serves. She even took a lobster out of the tank for my toddler to see it was a very cool experience. She is the true definition of what good customer service looks like. She was patient when we were indecisive about what we wanted. She explained things she wasn't upset when I sent something back. She was very accommodating so if you guys see Christina on Christmas Eve, make sure you give her an extra merry Christmas. read more

Treated Mom to a Red Lobster dinner for Mother's Day. She had the shrimp fettuccine bowl and I had the salmon salad. Both meals were fresh and delicious. Aubrey (our server) was awesome. She is a customer focused employee by which all employees should follow. Great time and meal. read more

Red Lobster - Wine - Seafood Near Me - West Omaha, Nebraska

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Red Lobster is good for groups. They can generally seat a large party quickly and manage orders easily no matter the location. The food quality does seem a bit less than it used to be, the shrimp scampi is not as rich and the lobster tails are often small. All that said, Red Lobster remains a family favorite after church and for group birthday celebrations. read more

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I have passed by this Red Lobster for years and never considered dining there until today. I was surprised how spacious this location is, off of 144th and Center Road. We were seated promptly and service was decent from the start to end. I ordered the conservative "Fish and Chips". I liked the style of bread brought out early into the meal. The breading was a bit too much, in my opinion for my dish. I did like the creamy style Cole slaw though. The server suggested the Fish and Chips over the Chicken pasta and I would agree that was the best choice today. Overall, a decent and clean place to have seafood or steak/chicken as an alternative. read more

Red Lobster - Seafood Near Me - West Omaha, Nebraska

I had the salmon for lunch. It was awesome. Christina was my server. She is great all for her if you can. Haven't been to a Red Lobster in awhile. Very clean and friendly. The same vibe I remember. read more

Service was amazing. The food was great. I would really recommend it. Yeah cheesecake is humongous five stars out out of five because service is good again food is good again also has a nice vibe to it so it really should check it out. It's great. read more

Way oversalted food. Hard as a rock potatoes. Lazy inattentive service. Manager with condescending attitude wanted an award for not charging for inedible food. read more

Red Lobster - Under cooked disgusting. - Seafood Near Me - West Omaha, Nebraska

Amazing table service. Staff were very kind and accommodating. Very welcoming and relaxed atmosphere. Food tasted great.

Ordered two 1 lb. snow crab meals. That's 16 ounces (oz) of crab. Each cost $22. I received just over 8 oz in one meal, and 10 oz in the other.i was shorted over 14 oz of crab, or almost an entire MEAL. The kitchen worker responsible is a cheat, and I'd suggest never eating here. I've contacted Red Lobster customer service with no response. They really don't care. Bye, Red Lobster. See you never. read more

Red Lobster - Shorted 6 oz. of snow crab. - Seafood Near Me - West Omaha, Nebraska

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I had a hot date here this weekend for all you can eat shrimp. We had a wonderful waiter (sorry I forgot your name sir) but he was attentive, friendly and super helpful. The shrimp was HOT and fresh and delicious. The biscuits are legendary and worth the stop alone. The place was clean. We were told we had a 30 minute wait but only turned out to be about 10 minutes. Definitely go here and enjoy some sea food! read more

Red Lobster gets a lot of flack for being a chain restaurant. We decided to stop in because we were craving seafood. We were seated right away. The servers were wearing masks. The restaurant was half full and not loud. The food was fantastic and very fresh. We even had extras to take home. Our waitress was very kind. Everything was clean. I honestly can't think of one thing to complain about. It was a great experience and exceeded all expectations of a chain restaurant. read more

Red Lobster - 3- or 4-Course Feast Crunchy Popcorn Shrimp - Seafood Near Me - West Omaha, Nebraska

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Went in last Friday to have dinner with a friend. After trying to decide between a couple of options I went with the Salmon New Orleans with brocolli and lobster mashed potatoes as my sides. The salad and main dish were good, but I'm not sure the lobster mashed potatoes were worth the upcharge I paid (small $, but not obsessed with it). Our server Jessica was awesome service wise and was able to chat more since we came in later when they didn't have many customers. read more

Red Lobster - Salmon New Orleans with brocolli - Seafood Near Me - West Omaha, Nebraska

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The food was nice and hot for a change! The mango martinis were awesome! Our waitress was very helpful.

We visited here last night and got here early at about 5:15. Good thing because when we left at 6:20, there was a line out the door. First, we were seated right away and the waiter promptly took our drink and appetizer order. The complimentary buttery biscuits are so good. They have some kind of delicious seasoning and have a nice crispy crust. The salads were very fresh and we never had to ask to have our drinks refilled. The waiter definitely deserved the good tip we left him. The food came at a very reasonable time. My wife had a spicy shrimp, rice, and broccoli dish. I had the shrimp scampi, shrimp alfredo, and fried shrimp dinner. All of it was really hot, tasty, and plentiful. We both took home leftovers. We had not been to Red Lobster in years, but really enjoyed our visit and plan to put it on the rounds for date night. read more

Red Lobster - Seafood Near Me - West Omaha, Nebraska

Poor service. Ordered 14 meals on line. Timing was good, they had the food ready on time. Once we handed out all of the meals to employees, multiple people were missing lobster tails. We will not be using this location any longer. Attention to the details is imperative. read more

Delicious drinks Tasty food The best food I have evert has in the world Good employees read more

Red Lobster - Stawberri daiquiri - Seafood Near Me - West Omaha, Nebraska

We walked in tonight and was walked back to be seated. The hostess put down the silverware and walked off. As soon as I looked down to sit I seen something move by the rolled up silverware. So I grabbed it to look. It was a big ass roach that came out the silverware. I slapped that mf on the floor with the rolled up silverware and told my wife let's get the hell on. That's some nasty ass shit. This wasn't no baby tiny roach. This was big brother. And I'd hate to see what this place looks like in the dark. You wanna eat here keep an eye out for cockroaches. They prices way too high for some roach babies. Nasty ass read more

We have always had great food at this location! It always comes out hot and fresh! We actually drive 45 minutes to eat at this location because the food is always great and the staff are always very friendly and accommodating! We used to have one here locally but it closed during the pandemic... The restaurant is also always clean! read more

Have been a Red Lobster patron for years, but may have to reconsider. Looking forward to a tasty crab leg dinner on Christmas Eve. Waitress was wonderful, but there was some confusion and was told there were no crab legs, then there were crab legs, and finally there were no crab legs. Manager came over and apologized. Chose a fresh lobster instead and it was so bad that I couldn't eat it. The meat was slimy and there was literally no taste. I have never had a lobster that tasted like this. It seemed like it was old or "bad". The quantity and quality of the food has diminished and for a holiday dinner it couldn't have been more disapointing. We left without complaining. Just didn't want to deal with it on our holiday night out. This was literally the worst dinner I have ever been served.....anywhere. read more

Saturday night dinner. Fish and chips - large portion and nice and crispy. Lobster, Salmon and shrimp skewer was delicious. Lobster bisque was smooth and delicious. Service was great. Our server and other staff were friendly, helpful and attentive. read more

I had the maple bacon chicken it was the perfect amount of sweet and salty, they also have many great choices for sides. Not to mention the service was excellent Hailey was my server and she was very attentive and friendly. I will definitely be coming back! read more

We got the family crab linguini takeout meal and it was fantastic! It was supposed to be for 4 people, but my boyfriend and I finished it all it was so good! We just had to warm up the biscuits again but they were soft and flavorful. My only thing to improve would be the takeout Tupperware. The pasta is very creamy and if it wasn't bagged, butter and sauce would have gotten everywhere as it seeped through the box. My boyfriend picked up the food after work so we guessed what time to have it ready. He showed up 10 minutes early and when he said he was there, the takeout person came out to the car and said your "Your ten minutes early your food isn't ready!" And walked away. It was really weird, but other than those two things we will be back for some more crab linguini! read more

Came here for lunch. Had the Fish and Chips. The fish was Haddock, and was fantastic. A nice quality piece of fish. The fries were ok. I would come back here for this again. read more

Red Lobster - Fish and Chips - lunch - Seafood Near Me - West Omaha, Nebraska

I'm a big fan of the Red Lobster on 330 S. 72nd Street which is one star short of this restaurant, and we couldn't get a seat on Valentine's Day, so once I saw the "Lobsterfest is back!" on TV, I suggested my husband to celebrate our anniversary a little bit earlier... Anyway, I immediately joined the Fresh Catch Club on the website and got a FREE appetizer (or dessert with the purchase of 2 adult dinner entrees), plus we have a $4.00 off manufacturer's coupon... dang~ we're good... Anyway! We gotta make it this time! Here is what we had: Drinks: Peach Lemonade and Skinny Margarita I wanted my Margarita on rocks and NO SALT, I remember I enunciated and the waitress repeated, but she still forgot somehow... and she sort of rushed us a bit when we were reading the menu... which is the only reason I can't rate it for 5 stars this time. Appetizer: Lobster-Crab-and-Seafood- Stuffed Mushrooms Everyone should try it -- one of my all-time-favorite starters. Probably the best way to eat mushrooms. Entrees: 1. Wood-Grilled Lobster, Shrimp and Salmon Shrimp was awesome, seasoned and grilled perfectly, very chewy, salmon was a bit overcooked though. 2. Roasted Maine Lobster Bake Juicy lobster tails, loved the garlic sauce, and the corn on the top was delicious. Generally, a nice experience but could be better, I kept my expectations high on the service because the waitress served us twice at the 72nd street Red Lobster was amazing. read more

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the dragonfly crunchy calamari was amazing our drinks were never empty thanks to our fantastic server (Jeremy) very friendly and conversational our dinners were great came out promptly hot and fresh all and all the best experience i've had at a red lobster highly recommend this location! read more

We went to Red lobster a few weeks ago and couldn't even get served so left bad review. Red lobster contacted me and wanted me to give them another chance and apologized for the bad experience.. We went last week and I'm glad we did . We had a different server that seated us right away and the staff was awesome. We had the unlimited shrimp.. It was great.. Glad we went back . Will definitely go again next week.. Thank you red lobster. Hope you keep this staff. The last woman that seated people was rude and didn't even want to acknowledge we were waiting for 20 minutes to get a seat.. read more

I usually only go to Red Lobster during Endless Shrimp. About $16 gets you all the shrimp you can eat, prepared 5 or 6 different ways, and it's always wonderful, especially the shrimp fettuccine alfredo. They also offer unlimited cheese biscuits; they're so good it's hard not to fill up on biscuits before your shrimp arrive. The staff is extremely friendly and VERY attentive. My glass of iced tea was never empty and my plate was never without shrimp. read more

Red Lobster - Seafood Near Me - West Omaha, Nebraska

I recently tried their Bar Harbor Lobster Bake and it was delish!! I'm planning on getting it again on my next visit. The clams, lobster , scallops and shrimp were plentiful and yummy. Pasta was lightly seasoned and was a good balance alongside the crustaceans. Of course, the salad was fresh as usual and dinner rolls hot out the oven, Yum! It looks like they have new decor and it's a nice improvement. Waiter was also very polite and made the evening pleasant. While I have always liked Red Lobster, it seems like it's a classier dinning experience than I remembered from previous visits. read more

We were there around 2:00pm. It's still a lot of people there. Our server was Zack. He is very nice and friendly. We ordered lobster and steak, lobster taco. All come out perfect. We just loved it! And finished very quick too. ; ) I think we will be back! And definitely recommended! read more

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