I had multiple viewings set up through JWB, the first was all ai photos that looked nothing like…read morethe house i arrived at, they were totally fake pictures! The second and only suitable property was a condo it was nice and looked like the pictures. The third house i drove to on the other side of town had no lock box, so it was a complete waste of time. After the first house i realized they were using the same pictures for different listings, which is very deceptive! The next two houses were so run down and looked nothing like the photos i just kept driving. The last and final house was ok but there was a group of teens outside squaring up to fight, very unsettling! Updated review as i misunderstood the remote working qualifications.

This company is run by a bunch of scam artists. I live in an apartment complex that is "managed" by…read moreJWB, and yet they don't do anything there to take care of the people that are paying rent regularly. I moved in on my Birthday in Dec. 24. Got to my apartment, and it had never been cleaned. My windows do not lock properly, had to run my water for 2 days non stop, no screens or blinds on any window. My door has a huge gap in it, so the cockroaches that are in every apartment come through my door. Any maintenance request you put in, they put a bandaid on it and don't fix it properly. But then they will bill you because the problem isn't there. My newest neighbor just moved in with her kids... and her unit is already flooding from an existing problem they knew about from the previous tenants leaving the place. Now there is mold in the walls, and all of us are dealing with the headache... even though JWB gutted the apartment 2 months ago for flooding damage.

Timothy fixed my dishwasher today, hes extremely helpful and professional and definitely someone…read moreyou can trust in your home. Thanks Timothy!

Positives: Relatively affordable rent, decent variety of home listings, positively reports payments…read moreto credit bureaus, offers easy lease transfer process to a new property, let me terminate my lease early without penalty fees with appropriate documentation. They will give you back your full security deposit if you leave everything clean and in the same condition it was when you moved in and complete all the tasks on the move out checklist including a professional move out cleaning. Negatives: Ignores maintenance requests and closes out tickets without contacting tenants or reviewing work orders including A/C. Does not respond to tenant messages. Takes advantage of tenants by charging for maintenance that the property management company should be responsible for. They are very likely to raise rates without adding any improvements to their properties or even when the local market trends are technically dipping down. The house I rented was in a very dangerous high crime area; the only reason I was able to terminate my lease so easily was because I had multiple police reports from a stray bullet coming through my window, my car being broken into, squatters loitering in the lawn, gunshots galore, etc. I had to get out of the situation at a progress residential rental for my safety and well-being, which the customer care advocate department mildly cared about only because legal action was threatened. I would recommend progress residential to tenants with spotty credit score and renters history who have limited other options. I would not recommend it to tenants who place a high priority on customer service response and resolving maintenance issues.

Professional property management is the most challenging element in all real estate investment and…read moremanagement. The "middleman" is always to blame when things seem to fall short of perfection. I have followed JWB since their dubious start at the beginning of the historic real estate crash, around 2007. Investors were leaving in droves, and everyone knew it was the worst time to enter the market. Nevertheless, Alex, Adam, and Gregg jumped in. In just over 15 years they went from zero properties under management to over 6,000 today. Read that again. No one earns and maintains the trust of the owners of 6,000 properties without delivering extraordinary value. I have personal knowledge of their management style and results. The sixty-plus employees that makeup JWB are trained to serve their tenants professionally and fairly. As a landlord for nearly 40 years, I can tell you that serving tenants is always a challenge. Some are never satisfied and complain the loudest. The happiest rarely say so. JWB is one of the top property management companies in all of Florida. They have earned my respect and admiration. Paul Howard President & Founder The Florida Landlord Network

Warning to anyone considering Jacksonville Wealth Builders (JWB): read the reviews, document…read moreeverything, and do not confuse "customer service" with actual accountability. "Wealth Builders." The priority is right there, and it isn't you. Signing was already a red flag: told late in the many-step- process that JWB doesn't do 1-year leases, then told even later about an escalation clause and year-over-year rent increases, both times after we were already committed and short on time to walk away. While it's a clunky and terrible process, it's likely working as intended. The real reason we're leaving the moment our lease allows it: 2025 - 07/29/2025: Central AC (advertised in the listing) can't keep the house below 80F even under non-extreme conditions. Reported it. - JWB sends vendor after vendor, second opinion after second opinion. - Eventual "fix": attic insulation. - Same week, we reopen the ticket. Insulation changed nothing. Sent video proof. - JWB keeps cycling vendors and opinions until fall hits and the weather cools. Ticket closed, "nothing more can be done," and we're warned about being charged for future vendor visits. 2026 - 05/24/2026: Reopen the same issue as summer returns. Same runaround: second opinion, third opinion, their own JWB "construction pro," "discussing with the owner," repeated multiple times. - Owner ultimately declines any repair. Work order cancelled. - We file a BBB complaint. JWB tells BBB the unit is "working as intended" and calls it an "enhancement request." You don't spend three months and that many vendor visits on a non-issue. That gets closed at vendor one. - We submit video to BBB: 85F outside, thermostat set to 77F, indoor temp climbs from 79F to 80F in two minutes. - JWB sends a canned "pending owner approval" email, then posts on BBB that they're "exploring options with the owner." Check out this timing: - 08/17/2026: BBB closes the complaint. - 08/18/2026, one day later: JWB tells us the unit is "working as intended" (again) and offers a window unit as the fix, for a roughly 1,500 sqft home leased with central air. That timing isn't a coincidence. I can't prove what motivated it, so I won't claim I can, but the pattern speaks for itself. While JWB tenants often aren't given details on vendor diagnoses, over the past year-plus I've gathered plenty. The vendors may have said the unit itself is mechanically sound, not requiring repair or part replacement, but I know the consensus has been either that the unit is undersized for the home, the return vents are inadequate to let the unit keep up, or a combination of the two. The most telling line from this entire process: "the client makes the ultimate decision." Apparently, the tenant doesn't. A window unit is not an equivalent solution for a home we rented with central air, and it's not a fix for a system JWB insists is already working fine. Two summers of an AC that can't consistently keep the house below 80F, months of delays, and a window unit as the final answer is enough for us. Again: you don't spend this much time, send this many vendors, bring in your own "construction pro," send that many quotes to the owner, and then offer a window unit as an appeasement, for a non-issue. Nobody's falling for that. If this were isolated to days of extreme temperatures, that would be one thing, but it's throughout the summer. We often can't get below 80F until well after midnight, and even then we often settle for the high 70s and just try to get some sleep. We have blackout curtains on every window, aluminum foil on some not visible from the road, and none of it has helped. Having a tenant go to those lengths just to keep the home they're renting cool should be embarrassing to JWB. Instead, fixing it is called an "enhancement request." Take the critical reviews seriously, our experience wasn't an isolated incident. Do your research before signing with JWB. Read the reviews closely, and question why so many 5-star reviews within the same time period seem to be from either brand new tenants or multi-year satisfied renters. Question why so many reflect on Google as both "newest" and "recently edited" while leaving an initial response from JWB from over a year ago. Ask questions. Get everything in writing. Save every email. Don't hesitate to contact Code Enforcement. We're leaving the moment our lease allows it, and I'd rather help even one person look elsewhere than accept a window unit as a resolution.

Invitation Homes made my application process quick, smooth, & easy. Working with Cristina…read moreFilippelli made this stressful transition into an amazing transition. Thank you, Invitation Homes.

After renting from Invitation Homes for approximately a year and a half with no major issues, it is…read moreincredibly disappointing that we have now spent weeks fighting to have serious problems addressed in our new rental home. The most urgent issue is the air conditioning. We raised concerns about the AC before signing the lease and were explicitly told by Hayden that the system had been repaired, inspected, and was in proper working order. After moving in, we quickly learned that this was not true. No work order had ever been submitted, and based on what technicians have told us, the unit appears not to have been properly serviced in years. So there's no misunderstanding or mixing of words, Hayden lied to us. Point blank. After finally getting a technician out to inspect the system, we were informed that the compressor had failed and needed replacement. That work order has now sat unresolved for nearly a week. Because a request for temporary cooling units was submitted alongside the compressor replacement request, the entire issue appears to have stalled. Temporary units were requested to provide relief while awaiting approval for the compressor replacement--not instead of it. Meanwhile, we are still living in a home that reaches approximately 90 degrees indoors during a Florida summer. Our movers and I were on the verge of heat exhaustion during move-in, and the conditions are so extreme that my children cannot comfortably stay in the home. Unfortunately, the AC is not the only issue. Prior to move in we discovered extensive water damage and what appeared to be mold growth. When we initially reported the problem, we were told that the condition was acceptable and did not warrant repairs. Only after significant back-and-forth did Invitation Homes agree to send someone to inspect the issue. Once they did, they immediately recognized the severity of the problem and ultimately corrected it. We have also reported that the primary bathroom sink is severely deteriorated. The sink material is so dry-rotted that it literally crumbles when touched. A work order was submitted nearly a week ago, yet no action has been taken. Turns out, that work order had been thrown out. We had to resubmit the claim, and no one will be out to even look at it until July 1st. Ironically, while these significant health and habitability concerns remain unresolved, the one issue that received immediate attention was a patch of thin grass in the yard after an HOA notice was issued. Someone arrived with grass seed the very next morning. It is difficult to understand why lawn appearance receives faster attention than air conditioning, water damage, mold concerns, and a failing bathroom fixture. The condition of the home at move-in was equally disappointing. The property clearly had not been cleaned at all. Flooring adhesive is tracked throughout the house leaving sticky patches everywhere, paint is splattered across the floors, thick layers of dust covers most surfaces, and the tubs and showers contain visible mildew and buildup. I attempted to address some of the cleaning myself, but deep-cleaning a nearly 2,500-square-foot home with five bedrooms and three bathrooms is difficult enough under normal circumstances. Doing so in a house with indoor temperatures approaching 90 degrees is nearly medically impossible. Invitation Homes eventually agreed to send a cleaning crew. However, the cleaning company later contacted us directly to explain that they would not be performing the work because Invitation Homes had significantly misrepresented the scope of the job and was only offering approximately $100 to deep clean the entire property. The company felt the compensation was unreasonable and declined the work entirely. At nearly $3,000 per month in rent and paying near $5k to Invitation Homes just to retain the lease, it is not unreasonable to expect a home that is clean, safe, and functional upon move-in. Instead, we have spent our first weeks battling unresolved maintenance issues, unsafe living conditions, and repeated delays. This experience has been exhausting and incredibly frustrating. As someone currently undergoing IVF treatment, the added stress and physical discomfort have made an already challenging time even more difficult. We simply want the home we were promised--a home with functioning air conditioning, safe fixtures, proper maintenance, and basic habitability standards. That should not be too much to ask.

I was a realtor and employee of Mr. Watson's company for about 5 years, and in that time I'd…read morelearned how hard not only the realtors, brokers, Administration, and of course Mr. Watson has put into his company. If customers could truly see the amount of work, education, research, time, and especially dedication the entire scope of this company involves it would truly put a smile on their face. For it is not often a company does more than just say they care...Watson Realty Corp. shows it every single day. Watson is Family, It would have meant everything to me to meet him in person

BJ Weyer is a realtor who I fired from listing my home in July 2021…read more She was miserable to work with, and Passive Aggressive, in her dealings with me. She did not communicate buyers feedback with me and when I asked her to send me response cards by scanning and emailing them, she threw them together in a text, so I had to read them upside down. She did not answer my texts or calls and even went out of town when I had showings scheduled, and didn't bother to tell me she was away. If you want to sell your home do not hire her!

EXIT Real Estate Gallery is the premier real estate company in Northeast Florida. With over 400…read moreagents, offices located in 7 counties, and more listings on a per agent basis with the shortest average days on market, it's no wonder EXIT is the fastest growing real estate company of any major brand of its size, both locally and nationally. They also offer agents unsurpassed training and invest in marketing for them, making it the best place in the 6-county region to work as a Realtor as well. Whether you're an agent, a home buyer or seller, or an investor, EXIT Real Estate Gallery will provide the best match with your needs and goals.

From the owner: Residential & Commercial Real Estate New Construction…read more Recent Renovations

I very rarely write reviews and actually make it a policy not to do so but Pam Lemos has…read moreconsistently gone over and above that I felt it was warranted on this occasion. I manage properties in the UK and one in Florida the difference in service from Pam is truly night and day - thank you for all your support and world class service

I really can't say enough good things about this company! I've been with Eddie for many years now…read moreand continue to be satisfied year after year! Owning multiple properties can become stressful at times but Eddie and his team make sure my properties and tenants are always well taken care of! I really appreciate the services he provides!