We had Debbie as our Leasing Agent and Becky as our Resident Relations Specialist. So far this process has been easy and everyone has been helpful. As I read these reviews I chuckle a little bit because it's very clear that a lot of people don't understand the rental process. The reviews are nothing short of hilarious. We are moving to Jacksonville from Chicago. Everything has been set up and is working properly i.e. the smart home app, etc. Debbie was very clear with me about how the process worked and I've had no problems getting in touch with people directly. We'll see what happens when we actually get inside the house in a few weeks, but so far everything has been done the way leasing companies do things. read more

So let me get this straight. This company looked at my application, saw over four years of rental history with one property. Prior i will property rental either two to three years, no evictions, no late payments, active credit accounts, stable income, and decided I wasn't "creditworthy" enough for THIS? If I had a perfect score 700+ I would have invest in my own property mortgage. And not renting where there can be infested with roaches or snake in ghetto areas. I dislike the zip code where I currently located, and I wanted a change for once. Being renting for the past thirteen years in Jax in one location 32211. If I had bad rental history, I won't have been able to rent. Pulling my credit history when I have not allowed anyone to pull my credit or add hard inquiry into my credit score. The fact that y'all remain in business because if 150 people apply for these ugly ass properties. Y'all will make $7500.00 in that week. While denying the majority of applicants. I Googled the property afterward and almost laughed. You're talking about a dated townhouse with a cracked driveway, stained exterior, and the overall curb appeal of a property that hasn't seen meaningful investment in years. Yet somehow the standards to rent it are higher than the standards used to maintain it. The funniest part is that I actually make more than enough to afford it. I was looking to change ZIP codes because of insurance costs, not because I was desperate for housing. Looking back, the denial did me a favor. The real question isn't why I didn't qualify. The real question is why anyone thinks that property is worth what they're charging. Nothing screams confidence in your product quite like pricing an aging townhouse like a luxury rental while rejecting qualified applicants. It's almost as if the business model depends on collecting applications rather than renting homes. If that's the level of judgment being used, then I consider the denial a compliment. Apparently, common sense and financial responsibility weren't the qualities being evaluated. Look at your reviews... FTC and Attorney General should investigate this so call property management. read more

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This company is so stupid. They always answer the phone but never have an answer. I've called for 75 days and no resolution to the problem of getting ONE POOL KEY. It's not that hard. It's so frustrating no one cares at all, I've had to hop the fence to get into the pool for my family what a quality job guys! Thanks for nothing! -sincerely disappointed read more

Avoid Progress Residential at all costs - they are a health hazard and a lawsuit waiting to happen. I moved into one of their homes in April 2025, and since then, it has been nothing short of a nightmare. My AC has never worked properly, and even after I spent hundreds of dollars on TWO additional AC units, my home still climbs above 80° on hot days. Progress Residential never once offered to place me in a hotel (as required when a property is unsafe or uninhabitable), and they have flatly refused to address the real issue: MOLD and MILDEW literally growing out of my walls and vents. Under Florida Statute §83.51, landlords are required to maintain rental properties up to health and building codes, provide working air conditioning in habitable condition, and ensure the premises are free from dangerous conditions. Progress Residential has failed on every count. My home has humidity readings over 90%, visible mold and mildew, and severe air quality issues. Instead of fixing it, they gaslit me--claiming what's coming out of my walls "isn't mold" and delaying action for months. For those who don't know, mold exposure is a serious health hazard, violating both Florida Building Code standards and HUD's habitability requirements. It causes respiratory problems, asthma attacks, and long-term health damage--yet Progress Residential thinks tenants should just accept living in it. Now, in September, after five months of neglect, they have done NOTHING to fix the home. Instead, Vickie from Progress Residential has tried to bully me into signing an NDA in exchange for a laughable "settlement." This is not just insulting--it is a clear attempt to cover up their liability while tenants suffer in unsafe, uninhabitable conditions. She has been working on my case since early August and we have gotten absolutely no where she's just a higher paid person to push you around and ignore your request and try to make you out as crazy. She is terrible at responding and only gave her email which she takes well over 3+ days to respond. Progress Residential's business model is simple: * Collect rent at all costs. * Ignore Florida law and tenant rights. * Deny, deflect, and drag things out. * Offer hush money instead of repairs. This company is a disgrace. They do not care about your health, your family, or the law. They are violating Florida housing statutes, exposing tenants to toxic living conditions, and then trying to silence anyone who speaks up. I have photos of the mold and mildew, proof of humidity levels over 90%, and temperature logs showing my home routinely exceeds habitable conditions. This isn't just bad management--it's criminal negligence. If you value your health, your sanity, or your legal rights, stay far away from Progress Residential. They should be investigated, fined, and barred from ever renting to families again. ABSOLUTE TRASH COMPANY AND HOME! AVOID AT ALL COST. UPDATE 10/01/2025 Still nothing has been done. Still no hotel. Still no repairs. Still living in mold. Progress Residential is trash--an absolute shameful company that should be fined, investigated, and barred from ever renting again. read more

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Absolutely disgraceful. I subscribed to Rently unlimited so that I can self tour homes quickly and efficiently for up to 60 days, until I find the one I want to rent. I scheduled a house 60 mins away from where I was staying, drive there, and the app won't let me in, saying I have to call Progress Residential. I call and they tell me I am not allowed to view any of their homes. Turns out they limit tours completely after 5 homes, and will require you to apply and pay a $55 application fee before they will even allow me to view the inside of the home. That is absurd and now I wasted 2 hrs of my time since both of the homes I drove out here to see are listed by PROGRESS RESIDENTAL. In hindsight, I'm not even mad; we all should thank progress for making it so obvious how horrible of a property managed company they would be to deal with over the course of my year lease. I will never rent a house under their management, will leave appropriate reviews about my experience on every site I can find, and will tell anyone else looking for a house to completely avoid doing any business with such a shameful company. Allowing me into the house wouldn't even cost them a dime and they refuse to allow it. I would be willing to be escorted by an agent of them but they won't even allow that. It's absurd, that doesn't help me find a place to live and it doesn't help them find a renter for their homes. The only progress this company is making is in the opposite direction of helpful..... AVOID AT ALL COSTS, YOU HAVE BEEN WARNED.. read more

Unfortunately, ZERO stars isn't an option. Our experience with Progress Residential has been horrible. We were in a rush to find a home for my elderly parents and, unfortunately, were forced to settle for a Progress property. The application process felt like applying for top-secret government clearance -- tedious and overcomplicated. Once we took possession, it became clear how poorly maintained the home was. After my parents moved in, I had an HVAC company inspect the AC because it ran 24/7. The technician found that the return air vent was located directly above the shower -- a serious design flaw that could cause mold if someone showers while the unit is running. Then, we discovered a severe German cockroach infestation (look it up -- it's not something anyone wants to deal with, let alone elderly residents). When we reported the issue, the company's response was: "In regard to your pest control concerns, in your work order history we do not see that you have submitted a work order for pest control for the first 30 days of being in the home. This is resident responsibility at this point." That kind of response shows exactly where their priorities lie -- profit over people. It's disheartening to see such disregard for tenants' health and safety. I will never recommend Progress Residential to anyone, whether I know them or not. read more

My elderly sister and I rent from this company, we love the layout and the space in our house but since we moved in less than 2 years ago we have had maintenance out on a monthly basis and that's not an easy chore. When you call in everyone you speak to is so nice, respectful and very helpful, most of the technicians that come out are friendly and do a great job the first time and they're are a few that don't and we have to place another request. So far we've gotten a new toilet, hot water heater, ceiling fan. Ice maker and a new air conditioner that's a bit temperamental, it works when it wants too. But we are hoping by the next lease renewal we will practically have a new house (lol) that we will love snd continue to enjoy. The only negative thing i have to say is that we do pay alot for this house that was built in the early 2000's. I do recommend Progress Residential overall however. They are easy to work with to get qualified. And they have an abundant amount of rentals all over the place as they are a huge company. And they do always take care of your maintenance concerns eventually! read more

They are a terrible company, and the management team needs to be fired. You guys know you're shady, and extremely unprofessional. I'm surprised you even have a 1.3 star rating. That's even too high. They keep your deposit, won't do anything to help when your safety is involved. So glad I don't rent from this company anymore. read more

STAY AWAY FROM PROGRESS RESIDENTIAL HOMES The air conditioner unit stopped working April 30th. A technician came out 3 days later anbd filled the system with Freon. system cooled that night but stopped working in the morning. 4+ days later a different air conditioner company scheduled an appointment but never showed. same air conditioning company rescheduled and came the next day and recommended the unit be replaced. Progress Residential declined the request and instead sent a technician to perform a leak/pressure test on the unit. They collected the test results a week ago. progress residential has declined this work order also. Living 3 weeks without air conditioning in Florida in May is NOT ACCEPTABLE Requwsted a hotel and it's the same run around. "someone will be in touch" to get you a hotel. STILL NO CALL, no email NOTHING read more

***ANYONE IN CONSIDERING MOVING INTO A HOME OWNED BY PROGRESS RESIDENTIAL*** I just want to warn people against dealing with this company and maybe help a few who are already in a lease with them... My wife and I rented one of their homes on Green Cove Springs from last April to this April and we never had any issues until it came time to move out. Normally, every rental property I've lived in wants you to spackle and then sand the holes you have made in the walls and the painting is taken care of. But when I called Progress, they said to "return the walls to their previous state." This sounded excessive to me, but I when I asked for the specific paint codes for the home (several times), they responded that Progress does not keep those and to take a chip of paint from the wall and try to match it at a hardware store. Four trips to Ace and Sherwin-Williams, ~$60 and many hours later (all while moving into our new home), still we could not get the paint to match. I finally gave up, pointed out how ridiculous this process was and received the email I've attached to this post. When they told me to paint the entire wall from corner to corner, it was very clear what was going on. They purposely do not provide paint codes so they can trap tenants into repainting the entire house for them. Once you create a SINGLE hole on a SINGLE wall, per their move out policy, you must make it look like the rest of the walls in the house. A bit of a problem when you have no idea what specific color/sheen to use. I told them to kick rocks and was charged a little more than $400 for a paint damage fee (a discount, they assured me!) but I wasn't going to pay a dime. Long story short, I had a lawyer friend write a letter threatening legal action because of the discrepancy between the lease agreement we signed before moving in (which makes no mention of what is expected upon move out) and their move out painting policy. They acquiesced and refunded us the money like it was nothing because ~shocker~ $400 means nothing to them. If you are considering renting a Progress home: 1. Don't. 2. Do, but don't hang any family pictures or paintings or wall decorations. Anyone currently in a Progress home, either get to work NOW on restoring your walls or get ready to lawyer up. It's sad that companies like this are allowed to prey on single families after out bidding in the buying process, but just wanted to share this warning with everyone! read more

Progress Residential - Real Estate Services Near Me - Jacksonville, Florida

Review: (1 star) I rented a home through this company for over 3 years, and I would not recommend them to anyone. Each year, they raised the rent significantly--well above what would be considered reasonable increases. It was clear they were more interested in squeezing tenants for every penny than building any kind of long-term relationship. When we finally had the opportunity to buy our own home, I was told--by two of their own employees--that only 30 days' notice was required to move out. I followed their instructions, and even have email proof of the conversation. Despite that, they turned around and charged me over $1,800, claiming I didn't give proper notice. Since then, I've tried repeatedly to contact them to resolve the issue and request a refund, but they have ignored my emails completely. To make things worse, throughout our time renting, every time we received a warning letter from the HOA (just warnings, not violations with fees), the rental company would charge us fees anyway, even though the HOA hadn't charged them anything. It felt like they looked for any excuse to tack on extra charges. Please think twice before renting from this company. In my experience, they care only about maximizing profits--not about fairness, honesty, or treating long-term tenants with respect. read more

If I could leave 0 or negative stars, I would. The service to get you into the rental and sign the lease is great. To get maintenance done is a nightmare. Even when you escalate to their management. Then you get the service techs who speak very negatively about the service management team, but when you are on the phone with them and they think you can't hear them, they tell the service management team a COMPLETELY different story. I have been waiting for almost 3 months to have an issue fixed that could be a huge liability, not only to me, but to them as well, because you bet that I am going to forward any issues on to them as I have proof that I have tried and tried to get it fixed. Just waiting for the move out drama when we get ready to move. I will have the attorneys on standby. read more

Don't even consider them. You have been warned. Extremelly bad service. They will charge you at the end of lease for things you did not do to keep your deposit. Totally dishonest company. read more

Becky , our Leasing Specialist provided clear direction and had open communication from start to finish. She explained everything in detail and made sure I was all set. Upon move-in, there was a minor issue with the A/C. I contacted Customer Care and a technician was out the same night! read more

After moving to Jacksonville FL progress residential was one of the few places that allowed me to do the application online. In the age of technology you would think everyone would be onboard but they're not. I didn't go with the house I was approved for due to all the negative reviews on Google about once you've settled in. Yet my experience with getting approved wasn't bad which is what my review is based off of. read more

If I could give negative stars I would. I've been renting from them for 5 months and its been a nightmare from the day I moved in. I've made at a minimum 18 maintenance calls. Mostly things that should have been taken care of prior to my move in. The ice maker was broken, there were ants, a drawer was broken, the floors and counters were dirty, the yard was a mess- but of course they say cosmetic- HOA disagrees with biweekly letters. I end up getting fees for this, but sent pictures at my walk thru and was told they would inform the maintenance team. Of course nothing was done, so I'm just dealing with it. The fence is falling apart and they fix it one board at a time. The porch stair is rotting from the yard that floods from every rain storm. The doors don't seal on the back door so the leak during bad storms. I thought there was a peep hole, but it turned out to be a hole where the knocker was. I called and asked for one to be put in. The very nice maintenance man was going to go, however his manager said no I could go buy a camera. You can't see out to the front door due to frosted windows. Which the guy here brought up. The last straw was today. It was small, but just enough. My water filter light came on. Went to change it. Surprise, no filter. I go buy it put it it and no water. After googling all the reasons I call to have someone come see if it's a clogged filter line or one of the other things they just close it out. If you don't have to rent from them dont! read more

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Maintenance will not call you back. Even the so called emergency line. My house smells like a sewer the kitchen is unusable and I can't get anyone to help me. read more

Progress will nickel and dime you to death from beginning to end. They deserve 0 stars! Just to give you a heads up on what your about to sign. My rent was $1800 a month although we paid anywhere from $2300- $2600 mo., usually on the higher end. The water and sewer bill ran us almost $400 most months, with final bill being $780. We own our home in Ga. and rent this home for my husband to stay when working in Jacksonville, on average 2 weeks a month, not being there before 5pm and leaving by 6:30am Mon-Thursday and coming to Ga. on the weekends. so very little awake time spent there and only 1 person, that gives you an idea on the how much the water and sewer was. They will penalize you for everything. They want fresh mulch in the flower beds, no weed, grass cut at all times. We cut the grass weekly ( most of it was dead when we moved in) nor let the weeds get out of control but we were hit multiple times with a penalty fee of $45 while other homes with higher grass, weeds, old or no mulch were apparently not hit with this fee. I'm assuming only renters are penalized, not homeowners. I felt like it was just an easy way to collect more money. Now moving out due to the extremely high cost of staying there and dealing with progress, we have to have it professionally cleaned which we knew, but now informing us that it has to cost us at least $400 for the cleaning with receipts. We didn't even hang pictures because they want you to patch and repaint the room if you do. They want us to powerwash the house, patios and driveway and Lay sod in the yard. They are taking advantage of their renters. Word to the wise, look elsewhere for a rental. Informative read on progress-residential: https://www.fox13news.com/news/renters-recall-nightmare-experiences-with-corporate-landlord-progress-residential read more

This is a bait and switch company Scam Alert We are moving / selling our house and needed a home for my kids and a bed /full bathroom downstairs since I have multiple sclerosis and am in a wheelchair. We told them the same day we would like to rent the house. Now just walking through you don't really notice broken things or light bulbs being burnt out. They wanted a 250$ holding fee- ok why we are renting the house. Then a 2000+$ processing fee FOR WHAT! Needed the funds the rent and the processing fee within 24 hours so we overnight it to Arizona- costing another 100$. The walk through was to be per zoom. I do zoom all the time now with my doctors and lawyers... This link I hit at 9:00AM it said expired. Kristen called no zoom walk through she sent stock pics We live here 2-4 days. Ants tiny and carpenter up and downstairs. The kitchen cabinets are white but it's like a stick on cover it's NOT paint! The bedroom carpet has wear tear showing the threads of carpet in downstairs bedroom that reeks of cat pee. I did ask Kristen when or if carpets were cleaned after last residents left ? Mold in caulk in downstairs bathroom. The French doors the weather black strip does not keep seal.( the home team pest guy said this is where all your ants are entering- you can see light though closed door and black weather strip frayed). I am in a wheelchair and the down stairs bathroom was not safe. So I asked Katy if I could install them using a professional. She said yes. So I placed Moen and Delta brands because they are "pretty". -and hold 300-400pounds. I will say I should of put in at least one grab bar by toilet before even moving in. I fell trying to use bathroom counter and bathtub to transfer to my wheelchair.... This is not a disability friendly house The oven has dripping inbetween the glass- Every window in house dirty. Upstairs toilet only flushed if you hold it down. Faucet drips. The pantry - wheelchair does not fit through door. Just before we signed. My son found in tiny print you must live here 365 days or we can add 255$ a month to your rent! - in tiny print your renting the house "as is" I laughed because this was on the Hawaii law board exam! But I have never heard of renting a place "as is" that's for sales. - HUGE RED FLAG ALERT They do allow pets- great ful but 12.95 a month This is. Smart home... it is the house! They charge every month for the smart home feature. As Kristen was reading from her printed paper- every question I asked she responded with you will have to call the customer service line or something or use this link.... She sent me the link- every time I tried to use it link expired or page not exist on safari. I had to buy renters insurance for a huge amount. Another cost. Called and had a lawn company give estimate of how to make front and back "pretty" again. They gave me a 4000$ estimate. So just hired someone to cut lawn. That's it. I have no idea how much our rent is with all these extra charges! 2500$+ Can't find my price on their web site or even how to pay- When I was talking to Kristen during the fake zoom meeting- I even said your, a bait and switch, scan and oh boy my red flag. Oh and it says in lease something about covering trash sewage fees by owner and then will send a bill? But when I called JEA to have power turned in she said it is a bundle you can't pick and choose your services. So that's another expense? After living here since Thursday 19th. I have talked to so many companies trying to find prices for lawn, pest, insurance, professional handyman service and ALL have said they have heard nothing but bad things about this company. I just can't believe I fell for this scam. And everyone said say goodbye to your deposit! You can't even hang pictures- no nail holes! I want to put up shelves nice shelves installed by professional and then leave them. But they won't give you a straight answer. I say if you see rent cafe or progress rental walk away. Too bad a company nickels and dimes you with hidden fees. But maybe that's how it works now. I have not rented since 1996- bought house in Hawaii then Texas then overseas inly to buy house here in Florida and not thinking ahead with my multiple sclerosis ( the chair lifts are not safe. So renting while our house is being sold has been a horrible experience. I asked about if we would just hang a clock I would caulk it is there paint left over in garage , Kristen said she's not sure .... Just chip off paint and go to Lowe's to match it but if they find any nail holes burnt out bulbs anything you will charged . A house has normal wear and tare but according to lease no marks on walls. To get out of lease 5000$ estimate attorney Oh and one last thing no washer dryer. Have to buy one. Which I thought no big deal but this company has sucked my funds dry. read more

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What a horribly uncaring and unprofessional company. This is by far the most unresponsive company I have ever dealt with. Service response is horrible. Response times of weeks, no exaggeration. Took 7 service reps to resolve one issue that was fixed in twenty minutes by a competent worker. No show, no call after making appointments on numerous occasions. This has been the issue with almost every repair request. The issues get more serious than these mentioned. I get it. They will rarely see a day in court for breech of contract because most people are afraid of the risk of eviction and the financial burden. I am a retired senior citizen and do not have the financial means to legally deal with this, so I personally, will just have to ride this out. I promise you, none of these people had to breath sewer odor for over a week or gone without AC for over a week, electric bills over 280.00 monthly for two people. Still waiting for a month and a half for present service issue. I worked very hard my whole life and get treated like this when I am retired and on fixed income. What a shame. read more

Pure evil they ignore you until you start withholding rent because of their neglect I had shit coming up in every drain yes shit code enforcement has been here per my neighbors because of the awful smell and their kid falling in a hole full of shit stay away at all cost or your credit and reputation will be ruined read more

*Do Not Say I Didn't Warn You!* #Scam #Unprofessional #UnnecessaryHiddenFees #DamagedHomes #InExperienced #HorribleCustomerService #TerribleExperience #Stressful #NotWorthIt Progress Residential does not care about anything or anyone, other than taking all of your money in any and every way possible. My horrible experience with this company is a long and never ending battle from start to finish. Many RED FLAGS from the company and their entire working staff, even before we officially moved into the home. If you read into their policies, it makes you wonder, how is this even legal? For example, wanting us to pay them directly $7k before officially signing any documentation or meeting with anyone in person; it took weeks to get a hold of a live person to assist us with on-boarding application process. Once a home is available for viewing, you only have limited time to check out the home and 24-hours to decide. Upon moving in, there were no staff to meet, or let us into the home; They even screwed up the codes so we couldn't get in that day. The first week for us was filled with doubts & concerns. There was fundamental damage to the home, they told us we would have to pay a hefty fee for the maintenance visit and materials fee on the damage. I had to document everything and call in to make sure everything was properly recorded, so they could not come back at us when the lease is over. Of course they had some lousy response on the matter. From experience, I know rental companies will always find bullshit ways to keep your security deposits, it is inevitable. Even with HOA fees attached to this home- it is not maintained well in any way shape or form throughout their ownership. Not to mention trash scattered in the yard and house left by the staff, for us new residents to pick-up upon move-in day. That was icing on the cake. They force you to pay a monthly fee for "smart home" all that entails is an app to control the thermostat and a key pad on the front door. There are hard wired cameras on this property that are active. I called the smart home company to ask why is it that we as a resident do not have access to these cameras- the flood light motion sensors are on with a blinking light. Apparently, its not attached to smart home and we have no clue who installed these cameras, why they are still on, and who is watching us, because progress residential never even explained what smart home includes, all they said was residents cannot remove the systems and must pay the fee every month. I wish they had a rank review system in place for when you get off calls with their customer service. The staff sound miserable and give you minimal answers and resolutions to your issues and concerns. I ask all the right questions with a polite even friendly tone and their responses are limited and rude. Clearly no experience with handling clients questions- not suited for the job- left me feeling compelled enough to write a horrible review on their lack of performance and duty on the job. For the most recent customer service call, the young lady was unable to properly answer to my request on the phone, so I asked her, "Is there anything else that can assist in helping me with my situation that i am not aware of at the moment? Her response....intentional PAUSE.... "NOPPPEE, MMMKAAAYY BBYYIIEEEE" and then hung up. My thoughts: What In The Serious Fuck is wrong with you people! There are a lot more problems I have dealt with living under Progress Residential that I could share.... I could go on for days..... read more

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This is the absolute WORST property management company on the face of the earth. I've been a homeowner my entire life with a strong sense of ownership. I leased a home from Progress and it was a nightmare. They do absolutely nothing in repairs in fact they schedule, u stay home and no one shows up. I had no ac for over 6 weeks, no dishwasher for 2 yrs, smoke detectors wired improperly going off at random times throughout the night a continual problem for 4 Yrs, They harass you but do absolutely nothing other than disrespect you and their own property and want you to pay for their lack of care. I would recommend this aweful co to my worst enemy. You're nuts if you lease from them. You move out and they want you to pay for their lack of care, judgment and respect. They don't even get one star they are in the negative I give them a negative 1000 read more

I submitted my application, including a copy of my paycheck stubs indicating I meet all their criteria. After the application, I got the email to undergo the income verification process. That site requires connection to your bank, however every time I tried, it could not connect. I tried to call Progress since they indicated there was only 24 hours to complete this section. Asked for a callback but never got one. When I did call and wait the 30 minutes or so to speak to someone they basically said too bad, nothing we can do. They said they will send back the holding fee, but the $100 for 2 application fees they are just keeping even though I followed all the steps. I have asked for follow-up via email and phone calls, but no response at all. Such a shame because they have so many houses, but terrible service. I feel like this company is the scam rental that everyone warns about. Update: After receiving the response to my review, I sent an email as requested. No response. read more

Update: I contacted the Florida Department of Agriculture and Consumers around September 2021 as the shower had yet to be fixed. I left a complaint. About a month and a half later, they responded and said they forwarded complaint to Progress. They said that Progress had 30 days to respond and address the complaint. Around mid December, the idiots at Progress called and asked if our shower had been fixed. How would they not know if they paid a contractor to replace an entire shower?? We later found that the initial company they contacted to diagnose the issue was a reputable company and charged their worth. Progress refused to pay it after they altered the bid 3 times. We heard nothing from them until late November. They told us the name of a company they hired to do the job. The company was located in Savannah, GA. Their voicemail was full. They never called us, nor did they return the call we made to them. So, when that Progress local property manager called us to ask if we had our shower fixed, it was infuriating. Then he says, yeah, I've been calling them for a week and haven't heard anything. Go figure So they finally sent an independent contractor to do the job and he fixed it in three weeks. It took so long because he was simultaneously replacing a gutted kitchen at a neighboring Progress home. Their kitchen had been gutted due to mold since two weeks prior to Thanksgiving. This company is unscrupulous. They should not be allowed to operate. You almost need a housing inspector to come through the house before you move your things in and put on service requests for all the issues that they find. I believe contacting the state department that regulates landlords was the game changer for us. Otherwise, Progress would have left us without a shower while demanding full rent read more

Dear Lawyers, My name is David Aristil. Three months ago, I applied to move into a community called Groove Pointe Townhomes. When I applied online, a lady named Katie, who works for Progress Residential, contacted me to help along the way. I wasn't sure when to move, but finally we decided on a date July 23rd. About one week before I moved, my wife received an email from Progress about a special offer "save $1000 on your first month of rent." I called them to ask if I can get that same offer. They told me I couldn't unless I moved to that townhouse. I didn't mind because it was on the same street(technically, same townhouse). It was even a little cheaper. Katie called me back and said I talked to people. You don't have to move to the other one, we will give you the $1000 for the one you applied for. I told her ok. To move in, I paid 1790 Security Deposit and 425.16 for the prorated rent. During the orientation on the Zoom call, I brought up the special. Melanie Skiba told me, don't worry, you will see the credit on your August bill, and if you don't see it call us. I called them at least 3 to 4 times. Every time I called, I felt like they were lying to me. The last person I talked to said if you don't see it on August 1st, you can pay your portion, and they will take care of the rest. On August 2nd, I paid $890. A week before that, my wife and I received an email from Progress that says we will no longer represent Groove Point. If you need any assistance, reach out to Invitation Homes. I still believe that they were going to do the right thing. However, on August 4th, I was charged a late fee of $125. That's when I realized they were lying to me. When I contacted Invitation Homes, they told me that it is not on my lease agreement. Even though I showed them the text conversation I had with Katie and all the recorded calls and the Zoom call as well, they still don't want to do the right thing. This morning, while I was taking my daughter to school, at the front door, I saw a three day notice to pay rent or deliver possession. It is frustrating. I am probably going to be evicted for something I didn't do. That's tough. If any of you, lawyers, could help me get this resolved, I would greatly appreciate it. Edit: Thanks for contacting Invitation Homes to get this resolved. Change from one star to five stars. read more

I AM A CLIENT WITH A COMPLAINT! I submitted an order for maintenance to come out and assess deterioration of the backyard deck (wood is rotted and deck is not leveled, making it unsafe to use), and to assess the ON-GOING problem we have with the AC in regards to cooling the other bedrooms in home. A technician (his name is Cary) was scheduled and confirmed to be at residence on July 11th between the hours of 8am-12noon. He showed up at the residence at 4pm! He walked out to assess the deck, stated he did not have any tools, and that he would have to come back tomorrow (Friday July 12th) and confirmed a time (9am). He then went to check the outdoor unit, and stated he drained some freon from the unit, then left. Within 5 minutes of him leaving the residence, the inside temperature of the house went up from 76 degrees to 83 degrees. I then called 833-774-7377 to inquire about an emergent maintenance issue that Thursday afternoon. I was told by staff that someone would reach out to me within a specific time frame, I was even sent an email stating that an emergency work order has been dispatched and acknowledged and that a technician will contact me soon. No one came, no one contacted me. Moving into Friday. I stayed in our hot home with my 3 children patiently waiting for Cary to show up so he could dispose of the rotting deck and fix the problem he caused with the AC. ALL DAY in a house with 3 children, 2 of them are 4 years old and younger with temperatures as high as 89 degrees. NO ONE CALLED, CONTACTED, NO ONE CAME TO THE RESIDENCE!!!! Yesterday afternoon, we made several calls PLEADING for help and answers. We were informed that someone would contact us after 8pm with a voucher to stay at a hotel for the night. NO ONE CALLED! We piled into one bedroom to try and stay cool for the night. It is now Monday! We are VERY upset. I recently had surgery and am recovering. You must know how difficult it is to cook, clean, take care of children, as well as yourself after surgery....imagine having to do so in a residence you have made home with temperatures almost 90 degrees. This is so unacceptable and unethical. We need answers. We need better communication. We require immediate and urgent resolution! A very upset nurse, mom, and loyal customer. read more

1st, I thought they were okay. I rented a property for a year and decided to do a home to home transfer. They in return sent a letter of statement of fees and charges in order to release my security deposit. I paid the balanced and then waited the 30 days with no security deposit. I come to find out that they used to security deposit as a charge which is against Florida statutes. All renters are required to recieve their security deposit. 2nd, the current property I'm renting till the 30th, they completely disregarded the maintainance agreement in the lease. Also have no regards to following the Florida statutes in which they breached the contract agreement. Then think they have the nerve to ask for more money which Florida statute Chapter 83, Section 201 clearly states it's against the law to do so. They are thieves and they don't care how laws they break. read more

Bad rental company and there fraudulent They don't care about there tenants all they care about the money!!! read more

This company is awful and deserves 0 stars. Their customer service department is completely useless and I had to make multiple inquires with them to get basic services addressed. They would tell me they hired contractors to address issues but when I called the contractor they were completely unaware of any service requests. This pattern repeated over and over while I rented from them. They do not maintain their homes and will steal as much money as possible from you upon move out. I had my home professionally cleaned and provided a receipt. I was still charged a full $450 cleaning fee because they found dust behind the oven and under the fridge. They have also bought an immense number of single family homes all across the country and are part of the reason house prices are outrageous. Avoid this company at all costs. read more

our fence has been damage/broken since before we moved in (3 years ago). We've made request after request for them to fix/replace it. They've sent out a few people and each time they "fix it" with a new post here and there, never truly fixing the problem. The fence is literally crumbling to the touch at this point! I am beyond disappointed and don't plan to resign my lease again! Do yourself a favor and DO NOT LEASE FROM THEM! Horrible! read more

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We didn't do a walkthrough because we moved from another state. We called and left several messages and sent an official email which included over 30 photos as evidence with no response about the property we recently rented. The property doesn't even look the same as the pictures they posted on their website and discovered they used the effect to boost up the pictures to make it look like they remodeled the home. We alerted them if they don't respond then we will be calling code enforcement and now the code enforcement is currently involved. Here is the photo of the email we sent to them and the photos of the property which is not safe and hazardous. This property is about to sink due to extremely bad foundation and has a lot of work. A property like this should rent on average $650-$850, however this rent cost us $1,110 plus smart home for $17.00 plus trash for $12.65 which altogether cost us $1,139.65 is too much. We do recommend you people DO NOT apply for the property with this company! read more

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Do not rent from this company unless you're okay with kissing your security deposit goodbye. I hired a professional cleaning service for our move-out cleaning and was still hit with a $450 cleaning fee for "insufficient cleaning." After seeing the photos of the uncleaned areas -- dust on window sills and scoff marks on walls -- I highly doubt it would cost a company $450 to correct such simple issues. I have requested Progress provide a receipt for their cleaning but have yet to receive a response. Also, don't hire Merry Maids. They clearly don't do a thorough or "sufficient" job. read more

It was a slow start getting moved in and things working but once we were contacted by Ashley Bogart everything changed. She is resident relations manager and was amazing. She answered a million questions and fixed the sliding glass door, changed out another doorknob, showed me how to run the dishwasher and how to get the filter out of the a/c thing. Until I got her name I felt like I was in this alone; now I feel like we can safely live here and get help and answers when needed. She also knew who to call when she needed help and never stopped until things were fixed. 5 stars for Ashley for sure. read more

Only concerned about getting their rent. Haven't even lived in this property for 3 months and I have had to send several service requests!! All these requests have been for quick fix repairs because the issues were never fixed correctly the first time. Some problems so far include: septic tank, sink repair, water damage, unfinished trim work, damaged garage spring.... Emails and calls are to be placed by Progress before service is completed and on multiple occasions I have been surprised by a knock on the door with NO warning. The companies they contract out are cheap and have poor communication skills as well. read more

If I could give 0 stars I would. My husband and I thought we found a steal but when it seems to good to be true, it probably is. We found a brand new townhouse in the Oakleaf area in Orange Park with an amazing rent price. But what we found is that additional costs kept being added - but they were always a surprise. I would find out randomly from emails but when I called Progress Residential and asked for a list of rent and all of the fees - what my total would be per month - they couldn't give it to me. Told me I would have to call this random man, and she didn't even give me his contact information. Their website and application process is also very unorganized. We had to create three different accounts to be able to apply because the website kept telling us we had the wrong username or password when we didn't. After finally applying and submitting everything we needed to, we kept getting additional emails asking for things that we had already submitted so we didn't do them - because we had already completed those tasks. I finally called them to find out what we needed to do and the woman told me I needed to resubmit multiple things that again, I'd already submitted. I submitted them again but three hours later received an email saying we'd be denied because we hadn't submitted everything but they would give us back out holding deposit, I believe $250. I called to get our app reinstated because we HAD submitted everything. We started to get a bad feeling about this place so the next day I called to cancel - this just seemed like a scam. I asked to cancel and asked for the deposit back - AS THE DENIAL EMAIL STATED we would get it back. The woman said she would "make a note". My husband is later emailing with progress residential because they kept emailing him asking for additional documents. They then told him we would not get the deposit back. This company is unorganized and a scam and waste a lot of our time. Do not use them. read more

If you want to be told to watch a youtube video when your garbage disposal is clogged.....rent from here If you want to be charged for not power washing your house for the first 4 months you lived there, when it was not power washed when you moved in...rent from here If you want to be charged an HOA fee by Progress Residential for your neighbors trash can and never get refunded....rent from here If you are having issues and want to talk to someone in person because the customer care is never any help, just to realize there is only one person that actually works in the office and you have to talk to them from outside the building through a box...rent from here If you want to be unhappy with your rental company. 100% of the time..rent from here! read more

By far the worst real estate management company I could have rented with. While living as a resident I had numerous issues, including a broken A/C, missed trash pickups, and a smart home feature that didn't work for months. The entire complex even got a notice from the water company threatening to turn the water off because Progress didn't pay the utility company on time. I've spent hours on the phone with their customer care, have had numerous tickets closed with no actions taken, and honestly was so thankful to finally have reached the end of my lease. My last month, Progress charged TWO MONTHS RENT because, though I had signed my intention to move out, it was "in case I decided to change my mind" or stay longer than intended. Right before I moved out, Progress added my rental agreement to my credit report and therefore not paying the EXTRA MONTH would have negatively impacted my credit score. The money was eventually refunded after moveout but I have NEVER had this sort of terrible experience. Fast forward four months after my lease ended and I moved out, Progress is STILL reflecting as an open account on my credit report. I've called their phone line and was told to email Customer Service because she has never heard of this happening. Customer Service closed my ticket TWICE and told me to call their phone line. I am about to submit a formal complaint with the BBB. This company had been nothing but irresponsible, unreliable, and all around a horror to work with. Save yourself a headache and DO NOT rent any Progress Residential home. read more

First time US renter here. Nothing but great support and responses from Progress Residential! First month rent was free. All maintenance calls were answered promptly, if there were any changes, they notified us ahead of time. COVID-19 impacted PCS timeframes. Detailers pulled us right after we renew our lease. Instead of paying an expensive month-month lease, Progress Residential honored our newly signed lease. This company works with their tenants! If the house was returned/turned-in the same condition the tenant occupied it initially, you will get your deposit back. No questions asked! Maintain an honest and prompt communication with this company and they will take care of you. We will definitely rent again from this company at the very first opportunity! read more

talked to the lease agent several times before we moved out. we told them we are not committing to moving until we secure a new rental. the issue is you cannot secure a rental until 2 weeks before move in. we found a rental that gave us 3 weeks to move. we notified Progress that we secured a rental and are moving out at the end of our lease. We also asked about cleaning because our move out was easter weekend we could not get a cleaning company. the lease agent said the max that would be charged is $450 if needed. We cleaned the house better than it was when we moved in. power washed all the driveway and sidewalks, garage floor, gutters, back patio and sides of the house. took down every light fixture and washed them. 6 days after moving out they sent us a bill taking all our deposit money and because we did not hire a professional cleaning company the entire $450. then added the addition time for no "written" 60 day notice to move out. so we owed them another $1400! the lease agent never asked for a written notice they just said keep them posted. total SCAM read more