dropped my australian shephard off for a grooming and he was shaved bare with several spots very…read moreclose to his skin, owner reached out after my fb review and was rude and condascending. Absolutely unprofessional and will not ever recommend.

Amazing job with my difficult little guy, that doesn't like getting his nails trimmed. She really…read moreloves animals!

This is a hard one to post but it is quite needed to inform the public of some policies the human…read moresociety does not make clear. We decided to adopt a kitty (Kit Kat), who was recovering from being spayed and a polyp removal in her nose. As per policy, we had to wait to adopt her so communicated many times with the staff to make sure we could get her. When the time came, we found the adoption process to be extremely rushed as the staff was clearly overwhelmed with all that was going on. Kit Kat had two medications that needed to be administered daily and the vet confirmed this would clear up her condition (their eyelid remaining 1/4 over eye). Two days after bringing her home, she went very lethargic, coughing and sneezing. I attempted to contact the Vet at SOHS and was denied. When I stated I only wanted to verify if this was an expectation of her recovery I was further told quite abruptly "SOHS is no longer financially responsible for animals after they are adopted". I was NOT looking for them to pay any upcoming vet bills. I was simply wanting to speak with the vet to confirm her condition. I was again denied, again reminded they are not financially responsible and asked to speak with a board member. We decided it would be best to get the cat to a vet and paid the 150.00 emergency vet bill plus medications. Turns out SOHS vet missed a polyp and she needs another surgery at the cost of $500.00. I was contacted by Ryan at the SOHS who stated they are legally not able to care for an animal once it is adopted. Understood. I asked to speak with the very who allegedly was out of cell reception. Never got a follow up call or any care or concern after speaking to them. I don't understand how complicated it is for a vet to 1) do their job effectively and 2) be able to produce communications about their surgeries and potential side effects. So my caution....DO NOT adopt a sick animal from SOHS with ANY expectation you will be shown any compassion or understanding. Had I known I would be spending over $1000.00 for a cat, I would have better prepared myself financially for it or saved for it. I am a very very strong believer in adopt not shop and this has been the worst experience doing so. My hopes, not to slander but to share my experience so others can be informed of what is going to come from SOHS once you sign that paperwork....nothing.

I have revised this review but felt great to have stood up for myself in detail! This is really…read moreabout the ring worm possibly and the irresponsible way the kittens were not protected, potential adopters as well as volunteers. Most of the staff could learn about having grace in receiving information that is not an attack on them but a solution needed to protect the cats, My intention was to adopt a kitten there I fell in love with and a little friend so sweet in another cage but both not ready yet and I felt really hurt in my heart to see their health threatened. To the women incharge the topic of ring worm was deflected on to me I am a problem I really wanted these kittens and felt they were potentially harming them, the volunteers holding cats person to person, gees it is air born and lingers a long Time. You are informed when you leave to remove your clothes and shoes before you walk in your house becuase of the possibility of ring worm, no sign no warning before the fact so one could make a choice!

Pros: staff was very nice, communicative, accommodating. Prices were reasonable. Daycare worked…read moreout great and I would recommend it. They make sure vaccines are up to date and have protocols in case a pet is sick/hurt which i appreciate. They also have a separate small dog area which is essential. Cons: the kennels were like a prison. Concrete and chain link fence/gate.Loud and echoes. Can't imagine how a dog would be comfortable there. I made sure my dog did not stay after group daycare hours so he wasn't put there. Overall I was happy with my daycare experience and would use them again for this service!

We have boarded our German Shepherd here, three times now and every time it has been a great…read moreexperience. The staff has been super friendly. Our dog was nervous each time, but he has anxiety and is a shepherd lol. Never had an issue with them. And pretty reasonably priced!

Pretty nice place. Came in to do the self-wash on our dog and was greeted by the owner, who was…read morefriendly and very helpful. The wash stations were very clean with good water pressure and temperature, and the shampoos and conditioner worked really well. Our dog is super clean now. I've tried a couple of the other self-wash places around here and this is definitely the best one so far. Frankly, most of the other places seem to be dirty and smell weird and staffed by crabby folks. Washing the dog is never a really pleasant experience but this place made it very easy and painless. I'll definitely be back!

Bugsy has been bathing his girl, Bella, at Celebrity Pets for years...and it is truly a great…read moreplace. Always clean, always friendly, the total experience of this place is excellent. I actually look forward to visiting (not sure about my dog...but I think she likes it too :). The owners (both the original and now the new owners), are true lovers of animals, and they are consistently willing to help you and show a great deal of attention to your animal, be it tips on healthcare, or a good ol' rub down to help relax them for their visit. Lots of dog treats flowing in this place too! I can't say enough about these folks, and I have no issues driving from Ashland to White City just for a visit. They provide: Nice quality shampoo, excellent tub and drying facility, emu oil conditioner, great people, nice products for sales, the list goes on.... Happy bathing!

I adopted an amazing puppy named Sissy . The staff is great and the volunteers I met were very…read moreinformative. Thanks to all of them

We'd used Craig's List to get a 6 month old dog but in less than 24 hours learned that not only was…read moreshe dangerous to our elderly dog, she was extremely food aggressive. She bit me badly enough that I needed stitches. We couldn't get in touch with the owners. To keep the story short, Mike (I can't remember his last name) the enforcement supervisor at the humane society managed to locate the owners and arrangements were made for us to return the dog to them in three days. However, after our second night with the dog, we acknowledged we couldn't wait that long. Mike spent his Sunday making it possible for us to immediately bring her to the county facility. I couldn't praise Mike more.

Took my Golden Retrieve, Sammy, in yesterday, and he came out looking sooo beautiful. I have taken…read morehim there for years, and plan to continue. He loves going, because he also gets to be around the other dogs. Highly recommend them!

I have a groomer that works here we love that we kept going back to, but the pricing and…read moreappointment time is crazy. Last appointment with my large dog, the appointment was for 9am, I asked if our dog would be done around 12pm. The reception lady rudely replied, this is a large dog. We have 4 large dogs in the back. Large dogs take time. Maybe the dog will be done around 3. I'm sorry? I made an appointment, it is not my fault or my dog's fault that you overbooked. Received a call shortly after asking about fleas, our dog is on meds from the vet so no fleas. They said they may need to charge more for fleas if they find one. The dog has no fleas. Got a call at 2 to pick the dog up. 5 hours later. When I make an appointment, I should not need to wait for their overbooking issues. 5 hours for the dog to be groomed? Nor be called about fleas the dog does not have and be threatened I'm to be charged more. $150 for a 65 pound dog to be groomed. Since then, I have been to 2 other groomers with the dog just to see the difference in timing and price and neither have been as terrible in timing or pricing. The other locations recognize appointment times and do not take 5 hours. In fact, picked my large dog up after 2 hours. Not 5 2 hours and $80 with tip, at the most with the others. Unfortunately we will not be back here. We do hate to leave the employee here we really liked.

Nails trimmed excellent with my scared 50 lb dog. I'd go back in a minute. Small clean placeread more

Great experience! I took my shepherd mix to get her undercoat under control and a nail trim. The…read moregal working was by herself and had several dogs to do and had my dog done by the time she quoted. It was emphasized that the de-shedder is a process so it won't completely get rid of all the hair, but dang, she did a really good job! My baby smelled so good, so soft, nails done... it was a bona fide spa day for her. Worth every dollar!

I visited here during the holidays and it was a great experience!…read more Like a typical farm store, they had a lot of products for raising animals and gardening. Pet owners will find accessories for horses, dogs and cats. I remember seeing a variety of mice and other small rodents for sale. Live plants were in short supply, but it was winter, and much to be expected for that time of year. With a clean store and friendly employees, I highly recommend.

This location has the largest selection of pet supplies. Items include pet harnesses, leashes,…read moretoys, brushes, shampoos, travel accessories, and food. Much better than the other locations.