Worst company l could have called. I reserved a reservation the night before to be picked up and taken to the airport at six in the morning. These idiots never showed up. I called about 6:05 and they told me they would try to get me a cab in fifteen minutes and if they got me one l will get a text on my phone. I hung up and called an Uber. While in the urber they called me at six thirty with an automatic voice message saying sorry we could not get you a cab call us back in thirty minutes. Jokes on them l will never call them again in life. This is a bad way of doing business. Horrible company l don't want even give them a one start but l have to in order to post the rating. read more

Driver was super late and unapologetic. Missed my flight. Will never use again.

I used to request this taxi company's cars at least twice a month, sometimes much more. I stopped after having gotten fed up with different sorts of service issues. Such as: (1) Too many drivers who would become upset with me when I told them I wanted to pay with a credit card. They'd whine about how my using a credit card would mean they wouldn't be reimbursed by the company for quite a while. How is this my problem? Anyway, a few times the drivers had me go to an ATM to withdraw cash so that I could pay them directly. One time it was actually raining, hard, I had no umbrella, and got soaked because the driver parked so far from the ATM itself. I showed up at the airport looking like a drowned rat. Another driver actually would curse under his breath for the entire ride, muttering to himself about my non-cash payment... Ridiculous! (2) Too many drivers who use their cellphones while driving. Not just taking calls, but texting also. On many occasions we barely avoided accidents because of their erratic driving. Keep your eyes on the road and off your cell phones, is that so hard? 3) Too often the drivers would not be at the airport at the designated pick up hour. The last straw was when I showed up at O'Hare with my elderly parents and the cab was not present for one half hour after the appointed time. Dispatch kept insisting the driver was on its way. Eventually the dispatcher told me he would be sending over a Blue Cab instead as there were no Red Cabs in the vicinity. Really, Red Cab? Even after I had reserved a Red Cab that very day? 4) The haughty and condescending dispatchers. I got tired of talking to to the snooty dispatcher who worked during the evenings, when I'd call to reserve my cab. Hey Bub, drop the affected accent, you're a taxi cab dispatcher, not a sommelier at some five star restaurant. 5) Some pretty scary cab drivers. Although most of the drivers were friendly, occasionally they'd send over a driver who clearly had no business being in a customer service job, they were so intimidating, unwelcoming, and, well, hardened, for lack of a better word. One guy had so much attitude he refused to get out of his car to help me with my bags, either at loading or unloading. He'd just pop the trunk and wait for me to do my thing, entering or leaving. Of course, he made it very clear he was entitled to a tip, to the point of not bothering to grunt a "thank you" for receiving one. Needless to say, I did not close the trunk of his vehicle after taking my luggage out, making him have to get out of his car anyway, to his apparent consternation. Good riddance. read more

I cancelled the cab before I even got off the phone with them because the chick was so rude! I called to request a cab for later on in the day. I asked her to confirm my address, she yelled it at me, I asked if she wanted my phone number (which, shouldn't she be doing that!?) she yelled the number that came up on her caller ID, which wasn't my #, it was my work number, so I said that's not the number I'm going to be at, she said FINE! Nope, cancel! You're too rude and I don't trust that my cab will be there. Don't wonder why people are using Lyft and Uber instead of cabs with people like that answering your phone. read more

I ordered a cab to pick up my wife at the train station in Oak Park at 6:00pm. I ordered it a full two hours before that time and was assured a cabbie would be waiting when she arrived. Since this was January in Chicago, I didn't want her standing around in an ice-cold train station waiting for a ride. At 6:10 she called to tell me there wasn't any cab waiting for her. I called Red Cab and dispatch said the driver was delayed. I asked why they didn't bother calling to let my wife know and dispatch said, and I quote: "We don't know when the trains arrive." I asked them if they plan on trains being late. I also told him that I ordered the taxi at 6pm because the train she takes arrives at 5:50 - 5:55 like clockwork so that she wouldn't leave the cabbie waiting. I asked the ETA for the cabbie and dispatch said "5 minutes or less." After another 20 minutes of waiting and no cab, my wife decided to walk home (over a mile) in slush and snow. I tried calling dispatch three times after the first call and they never answered the phone. As a result I couldn't even tell them that we were cancelling the cab. I understand that in inclement weather cabs might be late. However, it's my expectation that if they're running late they take the time to call the customer and let them know. It's also my expectation that dispatch answer their phone, and that if they're having trouble delivering the service they've agreed to offer that they at least be apologetic about it rather than offer excuses that have no bearing on the situation whatsoever. Needless to say, I would not use this company again nor would I recommend them to anyone else. read more

I could have been killed by a Red Cab driver this morning. I was biking west on Division approaching Kedzie when a honking speeding cab nearly drove me off the road. There was another lane for cars, but this guy really wanted to pass the truck in the left lane using the lane I was in. After almost being run over, I sped up to confront this guy at the next stop to ask him why he cut me off and to say he could have hurt or killed me. I was told to get off the road, f*** you j***off, etc. (of course I said a few bad words to after). Then called to complain. I wish I could give 0 stars. read more

Ordered a cab to the airport and was told they would be there in 15 minutes. After 15 minutes my phone ran and they said the car would be outside shortly. 45 minutes and several phone calls later, the cab showed up. I missed my flight by 10 minutes. Cab driver who showed up was good. Cab was average quality. read more

Totally ruined my vacation tonight. Tried to give them a second chance. Last time I called them they promised a cab and showed up 30 min late. I ended up having to drive myself. This time I called them at 5:07 and asked how long for a cab. They told me 10-15 minutes. At 5:37 I called and asked where my cab was. They told me it would be another 10-20 minutes. Once again forcing me to get to the airport on my own. DO NOT TAKE THIS CAB COMPANY IF YOU NEED TO BE THERE ON TIME. read more

Always been fairly satsifed with this company in the past, but yesterday's experince will have me conditiondering other local companies to use. I needed a fairly short ride to the green line to ensure I would catch my train and get to work on time. After approaching the my destination, the driver told me he could not take a Visa card for such a small amount of money (around $5). It says nowhere on their website or in the cab that there was a minimum. I had to have him drive to the other side of the station where there's a Chase ATM (with the meter on the whole time, of course), so I could run in and get cash, causing me to just miss my train. Terrible service. There are at least three other local cab companies in this area that I could use, will chose another next time. read more

First time I used the service and scheduled a pick up from the airport I was waiting almost 30 minutes for the driver to show up just so he can excuse it that he was working all night and then fall a sleep at the parking lot of O'hare. Second time I scheduled the company to pick me up to the airport, I ordered 2 weeks ahead of time a van. Then I called a day earlier to verify that van will arrive as scheduled, just to be surprised that when no one showed up (I was almost late to the flight) I called and learned that they had no vans and they "left me a voice message" (needless to say they never did). I would never use them again and I wouldn't recommend anyone to do so if he needs to catch a flight on time read more

I'm with Amy M on this - have always had good luck with Red Cab. I call the night before to schedule my pickup at home to get to ORD and they have ALWAYS been at my house either 10 mins before the scheduled time - or at latest - a few minutes BEFORE that. Also the drivers and friendly, get you there quickly, and the cars are clean, in good shape, and odor-free. I had used Blue Cab in the past and wouldn't be able to recommend them based on my experiences. Oh let me add that I have used a Car Service to get to the airport a number of times and TWICE they got lost going there and I barely made my flight in time. All the car svcs I used were late to pick me up from the airport as well, sometimes an hour late. Grrr! RedCab tho - always right on time. A++++++ read more

This places Yelp page is a prime example that people are more willing to complain than compliment. I'm happy to be here to do the latter. As I packed my bag for work on Sunday night, it occurred to me that I really didn't want to walk half a mile in -40 temperatures to catch a bus to the blue line. I priced cabs and discovered Red Cab to be the least expensive, so I went with them. I called and booked it almost 10 hours in advance (because lets be honest, if you know you need a ride ahead of time you should call). They quoted my time and told me they'd call when the driver was out front. At 630 am I was waiting in the lobby of my building. At 635am I was getting concerned. At 640 I called, and discovered they'd tried to call but It went to voicemail. Not to worry! The driver was waiting for me! I was so thankful. The car was pleasant and clean, the driver friendly, and the trip was quick. $26 plus the $3 airport tax and a tip.. can't beat a quick warm ride to work for that! I will definitely call Red Cab again if I want a warm commute into Ohare. Hell I just may call them if I just don't feel like the bus. Take the negative reviews with a grain of salt, and mine as well. read more

We requested a Red Cab van the night BEFORE our trip for a 7:00 AM pick-up on a Saturday morning. We needed the cab from Oak Park to O'Hara Airport. The Red Cab NEVER showed up. I called the company at 7:15. I was the one who called -- they said, "we haven't been able to find a cab for you." WHY COULDN'T THEY CALL ME TO TELL ME THAT! We will never use Red Cab again. read more

A reservation doesn't matter!!!! I called to reserve a cab to the airport, something I do often. Pickup time comes and there's not a cab in site, I wait a few minutes and call the dispatcher, she dispatches a cab and tells me it'll be there soon. 30 minutes later a cab arrives and the driver doesn't know how to get to the airport from my house. #missedflight #upsetclient read more

zero stars! I can't believe I am spending the time to write this review. Same story- cab to OHare, ordered the night before. I was Very clear on time. Said it 3 X's. To dispatcher. 6:00a.m. No cab! Phoned red cab- they said cab would be there in 25 minutes! Drove my own car to airport. Never Again! Take their license away! read more

Zero stars, minus stars if I could. City of Chicago confirmed that this company IS NOT LICENSED TO PICK UP VIA TAXI LINE AT OHARE! Picked up a Red Cab at O'Hare's taxi stand for 3 mile ride. Total was $25 with tip. Driver unfriendly and pushy. Wouldn't give me a receipt and when I insisted, got handed a blank piece of paper. Low and behold, credit card statement shows up and I was charged $72!!!! Repeated calls to company are unanswered and City of Chicago confirmed that this company IS NOT LICENSED TO PICK UP VIA TAXI LINE AT OHARE! read more

Red Cab made me a first-time Lyft user, and I won't be going back. Booked a cab reservation to o'hare, and at the pick-up time, no cab. Called after 5 minutes, and was told they were still finding a cab for my trip. After 20 minutes, downloaded Lyft app and set up a ride. While Lyft car was on its way, got an automated call that my Red cab was on its way. I called to check it's ETA, and was told that it was 'still being dispatched', and could be another 15-20 minutes. 45 minutes late for a trip to the airport? No thanks Red Cab. read more

This is the first review I wish I could give zero stars. Or negative. This company is THAT bad. Bottom line- they are slow and then yell at their customers when asked to be picked up at the actual address they give them. We called for a cab at 7:30 on a Saturday night from Oak Park to Forest Park (a quick, local route). The dispatch woman quoted at 30-35 minute wait - long in my opinion for a local route, but okay. After patiently waiting 45 minutes, we get a call back from dispatch saying our cab would be there in 5-10 minutes (now 50-55 minutes after our first call). After waiting ten more minutes, the dispatch calls to say our cab is outside. NO cab outside. I call her back and ask where our cab is (now 55 minutes after our first call) and she says it is two blocks south of where we asked to be picked up. She did not know why the cab didn't come to actually pick us up, but oh so graciously offered to call our cab and have us actually pick us up at our location, PLUS she yelled at us for calling back and expecting our cab to pick us up at our actual location. Now a full hour after we first called, we finally get a cab. DO NOT TRUST THIS COMPANY. read more

Ordered a cab for my early ORD flight. They were 45 minutes late and when I called for the 3rd time to see where they were they told me they were outside. I looked outside and lo and behold...they STILL WEREN'T there. I told the operator on the phone to cancel the car. He proceeded to hang up on me. I hope Uber puts you out of business. read more

DONT TRUST THIS COMPANY!! I made an advance reservation and even talked to them right when I landed and they never bothered to call me to tell me they decided not to pick me up. I was stranded several hours at airport trying to figure out if they were coming or not and then had to find an alternate ride. Very unprofessional. read more

The service is hit or miss. I've had great cabbies who are very good at getting you where you need to go, and I have had some terrible ones where they demand being paid cash only (despite the fact that Red Cab takes CC). I have had the second type of cabbie one time too many. The final straw for me was last week, when I was given the one cabbie I did not want to ride with and had the experience I had come to expect from this guy. I needed to travel for work and he picked me late, in a cab with less than a 1/4 of tank of gas. He immediately ask for cash and expressed concern about whether we would even make it to the airport. I told him like I always tell him, I only pay with a credit card. So we rode to the airport on a day where the temperature was in the teens with no heat. In addition, I missed my plane screwing around with this guy that day, so I was livid. I had this same guy 2 weeks prior, at the end of that ride he had a fit because I wouldn't pay him cash and refused to get my luggage out of the trunk. After that experience, I spoke to the dispatcher and let him know that I never wanted to ride with that cabbie again. So to see the same guy on my very next cab ride and have the exact experience I have come to expect from him was too much too soon. I can no longer use Red Cab, at least not until they decide to clean house and get ride of guys like the one I have had to deal with. read more

They sent over a nice red toyota hybrid.....25 minutes later after two phone calls. Blue cab at least arrives in at least 10-15minutes......the wait was ridiculous. Rather have blue cabs smelly cars that are on time then a new hybrid that took forever. The wait and ride was the equivalent of taking the CTA.....should've done that instead. read more

I'd give this no stars if possible.Terrible company and we didn't even get in a cab! Called and made a reservation for transport from MDW to home. Cab never showed up. Called several times and was told a few minutes more. Needless to say after waiting 35 minutes- pregnant and with 2 kids-called American and they were outside in 2 minutes. read more

Ordered this cab the night before to take me to the airport cause I was told it was a good local company. Driver was 45 min late unshaven and smelled like alcohol. When I told him, we wouldn't riding with him he got angry and started cursing and yelling in front of my two little kids. We ended up missing our flight and had to re book. I called and spoke with dispatcher and he told me he was one of their best drivers (scary) and wouldn't ever do that. So he essentially called me a liar. But he put me through to the owner, Amer's voicemail. I left a message, and have still not received a call back. I hate to write a bad review like this, but for the safety of your family beware!!! read more

I can't say that every single time has been bad with us and Red Cab. We have had times when it was fine but we had one driver tonight who was just awful. We ordered a cab to pick us up at Midway and drive us back to Lombard. The driver (Cab #26) was mostly on time. When we flagged him down he popped open his trunk and didn't even get out of his cab to help us. We got in and both said, "Hi" and he didn't even say hi back, just "where are you going and how do I get there." We told him Lombard and then he called the company to see what the rate for Lombard was - I guess he didn't know...I could've told him because we've taken them before. Anyway, he asks us how to get there then argues with us when we make a suggestion that we think would be faster. He told us our suggestion wouldn't work for him. Because he went about 10 miles out of his way to go the route he wanted, he had to stop for gas before he got us home. So we waited even longer. We finally got to our place and when we pulled out a card he said, "oh you can't help me with cash" and we said we were sorry but we only had a card (all of those cabs take cards by the way). At the end, again, we said thank you just to be polite and he grunted something back and popped his trunk again. Didn't even ask if we needed help getting our bags out of the trunk. Again, not all cabs we've gotten have been this bad but CAB #26 is AWFUL and RUDE. read more

I used to think this company was reliable and used them all the time. Make 15-20 trips per year. However, lately the drivers are rarely on time. One of my more recent trips, dispatch sent the driver to O'Hare even though Midway was given as the pickup. Sometimes the drivers pester you to use cash instead of credit card, though that hasn't happened as much recently. Really, the only good thing is the flat rate. Otherwise they're unreliable. read more

I'm only giving this place 2 stars because it's local and faster than calling a Chicago cab service. As others have mentioned, they can be late, the cab drivers can be very rude and pushy about cash. Almost every time I get picked up they start off by telling me their machine is broken ("see, the screen is blank and the buttons do nothing" they say) and ask if they can take me to the nearby gas station to pull out cash. Um - no. This lie is one of my biggest pet peeves of cab drivers that I've been hearing for the past 13 years!! I always politely decline and tell them that'll I just get an Uber instead and suddenly the machine works perfectly. Another issue I have is that if you are going anywhere in Chicago except for the airports, they have no clue how to get there and must stop to input it into the GPS. Given that GPS signals in the city are not as reliable, there have been many a times where they've gotten lost going to the Sears Tower.I would not recommend them unless you live in Oak Park and need to go to one of the airports. And remember, and this goes for all cabs - don't let them play you! The credit card machine ALWAYS works! There is no need to go somewhere to get them cash, you are in control of the situation! Threaten to get out and all the sudden it will work. read more

My son called for a ride from Lake and Harlem area and after 20 min he called to find out it would be another 20 min. 40 min is unreasonably long time for short ride across town from center of Oak Park. Also, dispatchers unpleasant, as usual. We'll call a different company next time!! read more

I used them to get to and from the airport and had good luck both times. Each time I called about 20 minutes before I needed the cab and got someone promptly. I will say that going to the airport, we told the dispatcher that we had three people and three suitcases and they sent a Toyota Prius. We thought that this was going to be a problem, and the driver said that they should have sent a bigger car - but he got everything to fit in his car and we were on our way. Both drivers were friendly and were pretty close in the amount that they charged for the same distance. read more

Took my most expensive cab ride from a reception in the burbs. Ordered a cab and it arrived on time but the company called me 45 mins ahead of time saying that they wanted a confirmation. They could have told me to confirm when I ordered the cab b/c the reception was noisey, I didn't recognized the phone number on my cell, and might not have bothered to answer my phone. Driver had GPS and when I suggested we take a different route, he agreed. Estimate of $2.20 a mile was right on the money. The cost was exactly what I estimated. Wish cab was cleaner and didn't smell. I rode with the windows open most of the trip. I wish there was a cab company that required all cabs to be new, clean vehicles. read more

Stinky cigarette jalopies & gruff drivers - but, they'll get you there.

Red cab saved us from another 303-taxi nightmare. We called after 303 was already 20 minutes late and if we didn't get a car right away we would've missed our flight. The dispatcher understood my urgency and within 5 minutes a red cab was at our door. The driver got out right away to attend to our bags and made some very friendly conversation on our way to the airport. Thanks to the service we received, especially from Chris, we will be contacting REd-cab for all our future taxi needs. read more

I haven't taken one of OP's local cabs in many years. Used to be Blue Cab was the best then along came Red Cab and neither impressed, cabs dirty and looking very distressed. I had to get to a close by suburb the other day and tired of paying big bucks for a car service I opted to give Red Cab a try. I allowed an hour for what should be a 30 minute trip. I called in morning and ordered cab. Noon came along and no cab, call number #1. I was told cab was outside but they couldn't call me because my # was erased in system. I go downstairs and not a cab in sight. Call #2 found out cab on wrong street. Told will be there is 2 minutes. After waiting over 5 minutes and getting ready to call again up pulls the cab. Now I was pretty surprised at how sparkling clean this car was outside and inside. We all know the state of cabs these days, usually dirty and smelly. My driver was very nice, neat and professional and I told her how to get to my destination. Off we went, she had a good sense of the area and where we were going. Happily even though it was a bumpy start to this trip (so many phone calls) I made my doctors appointment on time. All in all I was happy with the trip once the car arrived. My suggestion would be to allow 15-30 minutes extra time for pick up. Yes I'd try the service again and hope for the best. read more

Taxicab driver with plate number 26 818 TX missed hitting me and my 80 year old mom by inches (literally) -- and that was after I jumped back and pulled her back - otherwise we would have been flattened! We were crossing Archer Ave at Meade this morning - at the light, in the stripes, and we had the green light and right of way when he made his left turn. We were already in the middle of the intersection on when he accelerated into us. There was no traffic and no other pedestrians, so he wouldn't have missed the light. Or he could have turned behind us not straight into us. I screamed for him to stop or slow down -- but he only tapped the brake then sped off going east. He was a very dark complected and big/overweight guy. I called the company and talked to a Javier who said he knows exactly who the guy is but would not give his name. I asked that they at least talk to him and teach him how to drive or he'll end up killing someone soon! Bottom line, I would never recommend or use their service - ever! read more

On July 16th, I reserved a cab to the airport the next day for myself and two children and was quoted a $27 flat rate. The driver arrived the next day, very polite, but used his iPad several times during the drive WHILE THE VEHICLE WAS IN MOTION. Dangerous and illegal. When we arrived at the airport, he charged $30. I told him I'd been quoted $27, but he said "you had extra people." I paid it (and, stupidly, a tip.) While waiting for the flight, I spoke to a dispatch supervisor who apologized profusely and put me in touch with the owner's line because they were sure he would want to "make it right." I left a message about what happened, with my contact information, and said I wanted reimbursement for the extra charge. Two weeks later, nothing. I called and spoke to a different supervisor this past Monday, who promised to call the owner himself and get back to me "within 24 hours." It's now Wednesday night. I'm filing a complaint with the BBB and will be contacting my credit card company. Really wish the owner was as terrific as his employees make him out to be. re: the reply -- When I spoke on the phone to the person making the reservation initially, and to the two separate people after the ride, each one told me it was $27 with no additional charges. I asked each time. My additional passengers were both under the age of 12, which doesn't get charged (according to your phone reps.) I was refunded $3 via credit card but had to check with my own credit card company after the fact. Never heard back from Red Cab. Neither did the BBB. read more

Me. Magee is helpful. After being stood up by another taxi service I called red cab desperate for a solution. He not only worked through his network, but understanding my need he called a separate company to get me to my destination. He'll be my first call next time. read more

After waiting 45 minuets they called and said the were on their way. So we packed up and waited outside. 2 HOURS LATER after calling and telling us a few more minutes over and over. They call and tell us they still do not have car. We canceled and Blue cab had a car to us in 20. read more

After an hour of waiting for a taxi. They offered to call 303 Taxi company. Thank goodness I was able to get a ride from someone else.

Red Cab is the best taxi service that I have ever encountered in Illinois. I said THE BEST!!! They are the only cab service in Illinois that has never overcharged me, driven an extremely long route to get somewhere (I think that was intentionally...to rack up a huge taxi fare), or charged me $200 for a $30 trip for vomiting in the back seat (Blue Cab charged me an outrageous fee for getting sick in the back seat because I didn't tolerate a medical procedure well...most Illinois taxi cabs have a standard vomiting fee, and it's $50.) On top of all that, Red Cab is mailing me my iPod that I left in the back seat of the cab (I didn't know where I left it, so they really could have lied about it, and I never would have known.) I am so grateful that such an honest, good business exists! read more

Awful...the taxi was 20 minutes late, it was a different cab company because there were "none available" at 4:30am??? This was after making a reservation the day before so my pick up time was no surprise. The new cab company charges a $3 higher rate to O'Hare plus $2 tax. This will be my last time booking a Red Cab. read more