This is the 2nd time they jerked us around! Done using them. Just left us high and dry then called 45 minutes after we already got home! NOT RELIABLE! read more

I booked blue cab. They took my credit card information, then refused to use it and told me I had to pay cash both coming and going. I just received my credit card statement and blue cab charged me on the statements in addition to paying the cash I have tried contacting them repeatedly. They will not return any information. I will never order a ride from them again and suggest you don't either. read more

Fahkre is an EXCELLENT Blue Cab driver. He is prompt, reliable, personable and compassionate. My husband and I call for Fahkre's services often. We are in our eighties and he gets out of his cab and helps us down or up the steps. When we go to the grocery store he parks nearby and drives up and puts the grocery bags in the car. His rating from us is 100 stars, Mr. and Mrs. Jerome and Kathleen Walton. read more

If I could leave zero stars, I would. They were supposed to pick up my disabled brother at the library by 6:50 pm and drive him to the shelter in Oak Park. I left special written instructions on the app. I even called the company and the dispatcher said he would handle it personally. THEY NEVER SHOWED UP! He finally called me at 9:00pm and fortunately I was home and could pick him up and drive him to the shelter. I will never ever do business with Blue Cab again. read more

thank you ,for forwarding my hair dryer/curler. it arrived in good condition. more often then not my packages are battered and the boxes crushed. read more

I used this company for years, now they are the WORST. Just rode with a driver who was aggressive, combative and totally in my face. Was 20 minutes late in picking me up and disrespectful when I called him out on being late and not knowing when/where to arrive. Will NEVER use this company again, stick with Uber. read more

This used to be my go-to ride to O'Hare and Midway, but they've just gotten worse and worse. Thought I'd give them another shot. Tried booking a Blue Cab online. Entered my mobile number and it took me right back to their "Welcome" page. Over and over. I decided to try their App. Downloaded it, entered my mobile number, and EXACTLY the same thing - back to the "Welcome" page. Over and over. I give up. read more

Beware, what is quoted is not what is charged. I called for a quote from Frank Lloyd Wright home in Oak Park, quoted $22. I scheduled the pick up for 4:00pm. Driver was on time in an unmarked car, I confirmed with the driver the $22 quote. When we arrived at my hotel in Chicago, he said the ride was $43 according to the meter. There was no meter, only a tablet with the ride total. I felt ripped off by Blue Cab and the driver. The driver should have been upfront that there's a meter running and that what was quoted doesn't represent the final fare. Use Uber or Lyft, at the least you'll know the cost upfront. read more

If I could leave 0 stars, I would. Scheduled a 6am cab to Union station. Never showed. We called just after 6 and they said they were looking for a driver. They didn't even try contacting us to let us know that there was no cab available. Lyft came in 5 minutes. Never again. read more

Worst car service. We used the app to order a cab for pickup later in the day. I received a confirmation email and I thought I was all set to go. Pickup time came and went and the cab did not arrive. We called Blue Cab and were told the driver was on the way and to wait a little longer. Still no cab. We called again and this time was passed on to dispatch. The woman that answer was very rude and informed us that there was only one driver available and he was 30 miles away. WTH! How do you have one cab available and why would you let them take a call 30 miles away?!?! And why would you schedule pickups if you have one driver?? I call BS on that. Blue Cab used to very dependable and prompt but not anymore. read more

Terrible communication practices. They either arrive half hour early or half hour late. One driver said he got lost, he hung up on me, after he called and said in my driveway. Called dispatcher and got hung up on. I think they only do medical rides. Asked my insurance company to only use Lyft in the future, never an issue with them. Cars are old and smelly. One cab the door wouldn't stay open. Made getting out with a cane impossible. read more

We ordered a cab days before needed through their app. We had 2 pickups scheduled and no one showed up for either ride. When we called to check on where the driver was, we were told there are no cars available. Please do not waste your time on this service, especially if your needs are time sensitive. Their app will mislead you. read more

Don't think this business is worth saving. Uber and Lyft are more reliable and dependable. Can't tell you how many hours wasted waiting for a taxi that never shows up. Then they like to say "we tried to reach you" read more

This review is more about the company rather than the app as my scheduled can never showed up. A cab was scheduled 48 hours in advance for a 4am pickup to take us to ORD, with a quoted price of about $32. We called the company the night before to confirm the scheduled time and was told the pickup would be at 3:50am. We left the time as they had changed it to, not as we had scheduled it. Come 3:50a there was no cab waiting. We have the driver five minutes then called the company. The dispatcher confirmed the pickup location and time and routing with an extra stop in LaGrange before ORD. We said that wasn't what we requested. It was direct to ORD. The dispatcher apologized and said the scheduled driver had to cancel, that she would find another driver, then call back with an ETA. The dispatcher called back about five minutes later saying she had no cabs available and suggested we call another company. As we stand here waiting for the Lyft we've not requested, a Blue Cab rolled by slowly, then took off. If you need a reliable ride, this is not the company for you. read more

I ordered a cab 12 hours before my flight. Blue cab said the cab would be at Midway 1:20am. Just call on arrival. I called, and they said no cab is available. I gave them a 2nd chance. Now I will never go with them again. Horrible! I was left stranded. Had to take a Chicago cab. Farrle was almost double the cost. read more

I ordered a cab for a 5am pickup to get to Midwayfor a flight the day before I needed it. Waiting outside at 4:55, no cab. 5:05, no cab. Call, and the dispatchers check my info and say no cab has responded. What? What does that mean I ask? She says give it a few more minutes. I say that I ordered a cab for 5am and now it's 10 after! I'm going to miss my flight if I give it a few more minutes and no one shows up. She says she doesn't know if a cab will arrive. I hang up and order an Uber and it takes 10 minutes. So now it's 5:20 before I'm on my way. No cab ever showed. I'm cutting it pretty close now for my flight. Bottom line, don't trust blue cab, and avoid them unless you need added stress in your life. Would prefer to support a local cab company rather then Uber - but if they don't show up when they say they will, how can I? read more

Would never use this taxi company again. Pre booked a pickup from O'Hare a week in advance confirmed 2 days prior to pickup.When I landed I called for the pickup and was told they had no cabs in the area it would be a 2 hour wait. read more

Absolutely horrible service! The driver was rude after he was an hour hour and 10 minutes late! Do not hire them, no matter how desperate you are. You could walk to your destination, faster, and with less aggravation. read more

Bad service they told me first 7:05 then 7:35 I use them because that is my only transportation with Humana Motor Logistics Care! I am a senior citizens waiting outside for the ride 20 minutes never text me or call me bad service I would not recommend them to anyone! It is ashamed bullshit service! read more

Horrible. The cab wasn't marked with the Blue Cab logo. The cab number was not visible, nor was his license. I prefer taking a taxi, because they have to be licensed to drive a taxi. The rear passenger door wasn't closing properly. There was a dish with scraps of food and a fork in a plastic bag on the floor in the behind the driver's seat. I requested a cab that would take my credit card. The driver said he didn't have the capability to take a credit card and told me to download the app, which is a rubbish app. I paid that liar cash. From Forest Park to Midway airport, he called some woman, gave her a hard time for standing him up at the Cheesecake Factory, then asked her how to get his money from the cash app, and then made another date with her at the Cheesecake Factory. She'll stand him up, again, because she's too good for him and she knows that better than anyone. He sent an email to his barber to make an appointment to get his hair cut. Fiddled around with his three mobile devices the entire ride. I complained to Blue Cab and the dispatcher at Blue Cab told me that they have a protocol that the driver is supposed to follow if he can't or won't take a credit card. She did not mince words when she said that it's the game drivers play to get a fare to pay cash. Avoid Blue Cab in Forest Park. That one star is actually no stars. Zero stars for this trashy service. If you need to get to Midway from Forest Park, the 307 to Archer and then transfer to 62H, (I think that's the number) to Midway. It's faster, cleaner and it's only $2.50. read more

We have used Blue Cab for a number of years for airport transportation. In recent years they have become extremely unreliable. Most recently I scheduled an early morning appointment the night before a business trip and after calling them when the driver had not arrived on time I was told he was 20 minutes away. Unfortunately I can't support this business at the expense of missing flights. read more

We have used Blue Cab extensively since moving to Forest Park 15 years ago. But we will stop using them now. Their service has gotten we worse. Even when you reserve a cab 24 hours in advance, they don't show up. Time for Uber. read more

I looked at Uber and Lyft prices and then went back to look at good old cab service. The cab was 40% less in price. He was there on time with an immaculate cab and was respectful and courteous. His driving was excellent! I highly recommend Blue Cab! read more

Worst experience. 45 minutes late. When I asked where they were they didn't care at all. Return trip was worse. I would never use blue cab. They were scheduled for me through a third party. The rides were scheduled a week in advance. read more

Had a guest that had to be picked up at 6am to be somewhere at 7am. They called said they are on the way and Never Show Up!!! Made reservations the day before read more

I ordered the cab the day before. I called when they didn't show up. They said they have no one available. Wow. I guess I'll stick with Uber. read more

I ordered a cab one day before for a 4:20 am trip to the airport. An hour before leaving, I received a call from dispatch telling me that they can't guarantee a pickup, and I should look for a ride elsewhere. Luckily, I was able to get an UBER and didn't miss my flight. It appears that this cab company is not reliable. read more

All these disgruntled people should try to drive a cab for a week just to see what its actually like to be a driver.Blue cab does a good job of getting their passengers to and from their destination.And their dispatchers are awesome with great customer service skills.If youre giving them ONE STAR just take a bus next time. read more

I ordered cab service at least 8.5 hours ahead because of the snowstorm. When I called 15 mins ahead of pick up time, they still didn't assign a cab. I can understand because of the weather but they could have communicated earlier that there will be a delay. The management and dispatchers need to do a better job communicating if there are delays!!!! Otherwise, cab drivers are really good. I feel bad for the drivers because they are loosing to. Update: Ordered a cab the day before for a 5:30am pick up. Called @4:15am on the day to change to 6am pick up because I was running late. Called twice @6:05am and 6:10am to inquire what happened to my cab. The dispatcher said they're are still working on the order. Your dispatchers sucks!!! I had to call twice. You need to call the customer if there is a problem or delay. The drivers are always professional and cabs clean. However, the dispatchers are incompetent. I like to support small businesses but you're losing them to Lyft or other taxi services. To the company owner - you will loose more customers if your dispatchers do not COMMUNICATE immediately if there is delay or problem with the cab order to the customers. The client should NOT call why the cab is late. To the drivers - find another company that have dispatchers better trained. Or, start on your own with Lyft. Otherwise, you are loosing customers. read more

I feel as though I should leave some Yelp love for this mostly-hated cab company. Recently, I was a dumbass and forgot my wallet at home.....which meant I couldn't buy lunch.....or gas up my car, which I would've needed to get home. Fortunately, Blue Cab was there to save my bacon (as it were). I called and spoke to a very polite and articulate woman who took down my name and destination, saying that a cab would be there within 5-15 minutes. It was there in 7. The cab driver was pretty chill and looked like a war veteran (I later found out that he was in fact a vet). We chatted over the course of my quick roundtripper to my apartment, and he decided to take me on "the scenic route" back to the starting point. If I were a chick at nighttime, I would've politely declined his offer to take the long way back, but, being a dude in the daytime (and not relishing the thought of going back to the office), I heartily obliged. He drove past some pretty spiffy houses and a wicked cool tree that I hadn't seen before. So while I appreciated his candor (we casually dropped a LOT of F-bombs in our dialogue), he definitely went the wrong way down a 1-way street, prompting a pissed-off soccer mom to shout and flail her arms wildly in the air. Her making a scene in the middle of the street (in front of what I assume were her kids) was a hilarious highlight on an otherwise mundane Monday. Thanks, Blue Cab! read more

I just watched cab number 139 go through a red light onto Ridgelyn Avenue next to Hatch Elementary school In my experience the owner operator cabdrivers are reckless read more

Ordered a cab the day before for 5:30 am to go to the airport. Didn't bother to call me that there was not one available. I called at 5:45 and had to schedule an a ride. Not even the decency to call me to tell me. Worst service. 0 stars. I will never call them again. read more

6/27/18 BLUE CAB:6am appt.@ Rodeway inn, Lyons, Il DO NOT USE!!! 1 Filthy Cab: a) Vehicle: Not Cleaned at all, for months!!!. INSIDE VEHICLE (stunk) really bad. b) Driver: No bath/shower, Body Odor Bad from not washing. 2. Late_ arrived 6:08am! KM read more

ARE YOU FRIGGIN KIDDING ME??? A couple nights ago around 2am, my mother needed a ride from MacNeal Hospital in Berwyn. She was only going a mile and a half and the driver got lost and what was supposed to be a $5 ride was $15....again because the idiot got lost. Why does she have to pay for the idiot driver's inability to navigate? I mean seriously, a mile and a half. She specifically said go near 26th and Harlem and they ended up near 9th and Cermak. Get a GPS you idiot. read more

Service has gone from bad to worse. We booked our cab to O'Hare the night before our 1st trip. Scheduled it for 5:15 am. They called at 4:47 and 5:02 am for a 5:15 am pickup. I wasn't ready that early but when my husband went out at 5:15, they drove off. I called dispatch and she said no more does making a reservation mean it's firm. She said because I didn't answer at the early times, they thought I canceled. Ridiculous. Left us stranded. If they are worried about cancellations, then charge a deposit. Thats why I book the night before so I am assured of a ride at a certain time. Or tell me they are going to call way early and if I don't answer, I'm screwed. read more

I used Blue Cab's dedicated phone at Gottlieb Hospital in Melrose Park IL to call a cab. The order taker said the cab would be there in 15 minutes. Two hours and four follow-up calls later, I was told there were no Blue Cabs available for customers in Melrose Park! What ABOMINABLE service! I will never use this outfit again!!!!! Message to Blue Cab management: You should remove your 'courtesy' phone from the hospital if you're not going to pick up passengers at the hospital. read more

This cab company should be shutdown for pure incompetence. I ordered a cab over a week ago for a doctors appointment which was over an hour distance from my home. The cab was scheduled to arrive at 2:15 pm and my doctors appointment was at 3:30 pm, well I looked up at it was 245 and still no cab. After noticing how late it had become I called and from the beginning of the conversation I could tell it was business as usual with the no show cabs. I was never offered an apology and the dispatcher became very combative and basically told me it was my fault and that is when I lost it and stated that they were a horrible ran company that needed to be closed. read more

Update: took another cab with Paul and the driver Paul almost got us into an accident. He looked to the left while speeding forward while not looking forward and didn't see someone merge in front of us. I was terrified as he slammed the brakes and swerved to the left about how we almost got into an accident and he started screaming at me "no we didn't." He jeopardized my safety with no apology. These hot heads act like kings of the road with dilapidated cars with no working a/c. I have to take this company for medical rides sadly, and I'm realizing it's NOT worth it. BOTH drivers were hot headed and aggressive, almost got us into car accidents, didn't pay attention, were mean to me and lead me to be uncomfortable, and don't have working A C which made me ill in 80 plus heat. Both said "oh it will be fixed this weekend" I think they say that to all the riders. Second complaint and the Blue Cab company does not care one bit. --- First/earlier ride: Driver called ahead and I gave him instructions on when Id arrive and he agreed to wait... yet when he showed up he was all confused and asking people on the street questions instead of just waiting for me to come out like we agreed. He had picked me up in a car that had no working AC, was absolutely filthy, and was falling apart. Reeked of smoke. Tape everywhere holding it together and sounded like the wheels would fall off. I have videos of this car I can't believe it's legal to drive it. Driver was on the phone and distracted and we almost got into an accident. When the door would not open he reached his hand right over my lap to open the door. I asked for a new driver to pick me up and they said they'd be there in an hour yet they never showed. read more

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Horrible, the last 4 times we used them, they A. Didn't show up on time waited 30 minutes, had to call 3 times finally Ubered it B. The car caught on fire on the way to the airport, they said they were going to send another cab, never showed up. C. Waited almost an hour at the airport for a cab they said would take 15 minutes. D. Called the night before to reserve a cab they said it would be no problem waited 30 minutes did not show called two more times no shows, Ubered it. THESE GUYS ARE HORRIBLE read more

On 10/09/22 around 10:30am I was verbally berated by a white female taxi car driver. Taxi 177 - license plate 37979 TX. This event occurred near parking lot by 28th Place and East Avenue, in Berwyn IL. The verbal interchange occurred at a parking lot for Janura Park. I was walking my dog, after the dog defecated, I proceeded to a trash can to obtain a previous disposed bag. On the way to the thrash can, the white female tax driver verbally screamed at me for not picking up the dog poop (I ran out of poop bags and I was walking to thrash can to obtain bag). She then proceeded to give me the middle finger, while in her taxi. The displayed behavior of the taxi driver is at least, very unprofessional and a poor representation for the Blub Cab Company. The Blue Cab mission to be community focused company exceeding customer expectations by delivering a high quality - unfortunately the aforementioned cab driver does not uphold the company mission. I have a picture take of the cab, within the individual inside the cab. read more