After reading Laurens review, I am even more frustrated and disappointed about what happened at my home. She evidently had the opportunity to work with the somewhat professional Crew. I guess my project was not important enough so I got the alcoholic who was drinking on the job and a psychotic homeless person.
After interviewing 4 landscape companies, I decide to go with Red Agave based on meeting Jensen, Zach, great reviews and photos. I was truly impressed with them both.
I had no experience with landscaping or how it should be handled so it was very Important I work with someone I trust, which I thought I was doing, I had no particular budget. Just wanted it all done right. The project was to install a. 75 x 3 foot rock/paver pathway around my cement patio and swim spa.
Zach ,foreman on this project , assured me that the person that was doing my job was great and had been there a long time . I felt confident it would be Ok. Unfortunately, that was not the case.
I have had 4 reputable Landsape companies here to look at this mess and they have all given me the same response about the unprofessional and sloppy work that was done here. All addressed the same issues On their own.
I always though I just had weeds . It was Bermuda grass and was NEVER mentioned or address in anyway with me on how invasive it is or make any additional effort to offer options available to help reduce the risk of the bermuda spreading into my pathway.
The weed barrier that was installed is l/2 inch short of even touching the metal edging.Should go up the steel to help protect the pathway from invasive weeds, roots, etc. There are no pins holding the weed barrier in place.
75 feet of metal edging not installed correctly, majority of it is lying directly on the top of the dirt. should be installed 2 inches or more in the ground.
Decomposed granite should only been installed under each paver,it was spread over all the weed barrier so it is now mixed in with the black rock.
Since the weed barrier, dg and metal have been installed incorrectly, the Bermuda grass has taken over the pathway and everything needs to be removed , hauled off and reinstalled. the reinstallation would definitely have to be done by another company since I would NEVER rehire them.
originally , 24 paver were not set correctly and were about 1/2 inch too short and did not line up with the cement patio and metal edging. They had to be reset. Zach convinced me to let him resurface my patio and pavers convinced me to resurface them and the patio . While he was resurfacing , he admitted he had no experience and never wanted to to do it again. I stopped him immediately but it was too late. Pavers were ruined and patio was very costly to repair.
The rock that was delivered by the same employee was supposed to 5/8 inch When I looked at it, it did not look right but he assured me it was only on the top and underneath was fine. I had to leave and when I returned, I was furious. It was not the correct rock, it was tiny pebbles to 3.5 inch rocks.
I called Jensen and Zach and told them it was not correct and they need to get it out of here and redo it with the correct product. Thy did take care of it. But I did not appreciate being lied to like that.
They brought a homeless person named Tim over here, He had all of his belongings in plastic bags which he stashed behind my outdoor building. I was a bit uncomfortable but he was being supervised About an hour later I noticed that the person with him had left. I was concerned but just stayed indoors. I did notice he was having very animated conversations with himself and thought that was a bit strange but did not make a big deal about it. He kept working and early afternoon he started yell, cursing and pacing up and down my driveway . I I called Jensen and Zach to come and get him. I was both scared and embarrassed. My neighbor heard it all and called me to see what was happening. He showd up back at my house around 7;30pm and was knocking on my door! Jensen admitted to me they discovered he was psychotic.
Weed Barrier , Bermuda grass and metal edging issues showed up after they were paid and left. I contacted Zach about the bermuda issues .We discovered the weed barrier issues were the cause . I had agreed to let them fix it but after that I discovered the other issue of the steel edging not being installed correctly and that was the last straw for me. I have no idea why I put up with so many issues with them but I did but . I should have fired them early on.
I have told Jensen only option is removal of everything and reimbursement. He has acted like none of this is a big deal and wanted to come "Fix the weed barrier". That was his fix to all of this. Not acceptable and now he is ghosting me. I did file a complaint with BBB and hopefully we can get this resolved so we can all move on. read more