This review is about Cost Plus which is just a great store overall for items like exotic European…read moresnacks and trinkets etc but it's really about Saundra. My wife, 2 young boys and I went in on a Sunday evening to get some stocking stuffers for family and friends. We expected a normal typical night of just doing errands and going home. Instead we were greeted by Saundra whom not only smiled but warmly conversed with us. It was not forced but felt genuinely sincere. In a current world of this geo political climate, to have someone be so kind to out minority family just made our night. We went in to buy snacks and all left smiling, warm hearted and happy. God bless you Saundra (and your mom whom you spoke about at check out as well). The world needs people like you and you deserve all the absolute best. I hope management and whomever else that works there sees this. She is an absolute gem, please treat her well.

Clean and organized store with diverse offerings of products throughout, just like the many other…read morelocations I've been to. Got a couple of my faves, keogh's irish butter potato chips and laceys dark chocolate and almond toffee wafers. No line at the front register. But the worker did the strangest thing. She tried to squish the brittle cookies and multiple large packages of chips into a tiny paper bag half the size of my puchased items (there were clearly bigger regular-sized bags available right next to her). I ended up just holding some of the snacks separately. Luckily my car was parked close by, as there were plenty of spaces available in the lot.

We really enjoyed dealing with Ginko Furniture when we bought our dining room set. Jerry was…read morepolite, helpful and really knew his products. He came with the delivery to make sure everything was done properly and cleaned up. They offered to move other furniture for us. Our dining room set is beautiful. We're very satisfied with our experience from beginning to end. Quality furniture and great customer service. Highly recommend this store.

Loved the minimalist showroom and the collection at Gingko after visiting large local furniture…read morestores. Clifford and Jerry were so insightful and helped with understanding the of builds of sofas and what to look for. But unfortunately the feel and stability of the Austin sofa I got delivered from here was not the same quality as the one in show room. The foam feels light and cheap. This has only one crosswire compared to multiple in other sofas I've owned. Its lacking center support legs which is not uncommon for sofas. But one feels unbalanced if if you sightly off the middle of the seat. It sinks in but not evenly and back protrudes out causing back pain over longer period of sitting. Springs are lose and squeaky within a year.

We bought two very nice rocker swivel chairs right before the covid shutdown in 2020. I've ended up…read moresitting in one of them almost non-stop since then, as I work from home, and it's become my command-central spot. Not only have the chairs held up perfectly since then, the one time I had a cord problem from one of my own silly free-range guinea pigs who managed to quite mangle one of the cords (no animals were harmed, thank goodness and now blocked off), but when we couldn't fix it ourselves, they came out, picked up the chair, FIXED it, and returned it, practically within an hour!! OMG. I work in ecommerce and deal in customer service every day, all day, and I have to say, this was by far the BEST customer service I've ever experienced. Holy Smokes, I'm impressed!

We bought many items from this store. Service is always great. Delivery is always the next day.read more

I gave it an additional star because the location is really stunning. The chandeliers, with the…read morefountain and the trees in the center make for a beautiful setting. That being said, our server broke one of our wine glass while serving us, they were out of Migration and Caymus, the only two wines we wanted to try, and my sea bass was the most undercooked fish I have ever been served at a restaurant - and it's a relatively pricy dish on their menu. I was do disappointed. I didn't want to complain and have it sent back because they were already taking so long to get food out. As for positives: the grilled avocado and caviar was delicious; the butterscotch dessert was very rich, but delicious. If they sold that in a jar, I would have walked away with it. At one point, the server offered us a complimentary shrimp appetizer - maybe they noticed they were falling short on our experience and tried to sweeten the deal. Appreciated the effort. Maybe their brunch is stronger. I can only imagine what those glass ceilings would do to the place on a bright clear day.

9/15/24 My husband…read moreand I treated my mom at RH Palo Alto for her birthday. She mentioned that she has been to the RH up in the north bay and she enjoyed the food there, so she wanted to try out the Palo Alto location. This was my first time going to RH. There is an RH near where I work in San Francisco, but I have never been inside. What RH is, it's a high-end furniture store with a rooftop restaurant. The prices for the furniture are too expensive for my taste, but everything there is very elegant and pristine. I had made a reservation online and we were seated promptly after checking in. Here's what we got: - roadside lobster (mom) - Grilled shrimp (share). - Fried chicken sandwich + sweet potato fries (mine) - tri - tip sandwich (his) - matcha latte (dessert) - butterscotch creme brûlée (dessert) The food did take some time to come out, maybe 20 minutes or so. The shrimps came out first. They were fairly large and tasted great, not overcooked at all. A few minutes later, the rest of the entrees arrived. Zach said that he enjoyed his sandwich. My chicken sandwich was just okay, nothing outstanding. The sweet potato fries though were really good, light and not too crispy. The rosemary mayo(?) that came with the fries was a delicious change from the usual ketchup dip. My mom said that she wished her sandwich was bigger, but tasted fine. My mom also got the butterscotch creme brûlée for dessert. It was too sweet for my mom so I ended up eating the whole thing. The matcha drink that I got for dessert was not too sweet and a perfect ending to our meal. But since I ate the creme brulee my mom wanted the matcha so I'm glad I at least got a few sips before she had the rest. Overall, I'd say the food at RH was decent. Maybe due to the aesthetics of RH, I was expecting the food to taste better.

We had a great experience with Ilya and his team at Status Wood. We had a very large built in…read morebookshelf made. I was nervous taking on a large project as a new homeowner. Ilya made me comfortable with the process and was quick and responsive to all my questions. He gave me pricing options to stay within my budget. The project was complete within a few weeks. The finished product is beautiful.

Let me start by saying that StatusWood does very nice work and Ilya is a very nice guy. But the…read morepricing here is ridiculous, and the communication and timelines are pretty bad. We never knew where the status of our project was (Status: the irony). We had to constantly check in and drive the process. Even got our "finished" product for our thousands spent and it wasn't even finished.

We bought an entire bedroom set here in 2022 and it has lasted us till now 2026. Great price and…read morequality the staff are nice and there's a lot of options. I remember some friends buying furniture here pre covid and they are the ones who got this place on our radar

I bought a full bedroom set, including bed, mattress, nightstands and dresser:…read more Within one year, the coils started poking through the mattress, I would feel metal coils when I would lay down. I rotated the mattress. I flipped it over, and this happened on every portion of the bed within a few months of rotating or flipping the mattress over. It was the worst mattress I've ever purchased. I also purchased a dining table and chairs. The chairs are very low quality, the leatherette, cracks and breaks very quickly; one of the chairs just fell apart after being used for one or two years Ikea's quality is much better and more affordable

We had a nice experience here. We browsed for a bit on our own and then a young woman working…read moreshowed us some products and talked to us about customization options. We ordered some very nice chairs that we customized with a fabric seat color that wasn't in stock. They warned us it was a 3 month lead time, and they were accurate with their estimate. We did get chastised for taking photos of furniture, but when we explained why we were taking photos, they helped us. They didn't want us taking pictures of the prices of the furniture (I'm assuming so it doesn't get posted online- they were having a sale), which was understandable. The price for the chairs was great, and lower than online - and online I wasn't able to find the same customization options. Recommend!

My friends and family consider Star Modern Furniture the best kept secret in Bay Area for the best…read moreEuropean furniture selection and price. My wife and I made several purchases over the years, three amazing European sofas one of them a luxurious Natuzzi from Italy, and some other fine pieces for the house including Calligaris. The service is knowledgeable, caring and impeccable! This is an old school family team that carefully curates EVERY PIECE of furniture and decor in the store, and takes the kind of pride in their work that is so rare these days. The showroom has a solid selection and some truly killer deals for the discerning clientele, but if you cant find exactly what you want or the color or material that you want - they have some amazing catalogs that allow you to take your purchases to the next level. Some of our purchases were straight from the showroom, but several of our pieces had to be special ordered. For the furniture that had to be special ordered the wait was reasonable and well worth it - furniture delivered as promised when promised. I do want to say a couple of words about the negative reviews these folks received - I know the types of people who left the negative reviews, I've seen them at the store several times - entitled intolerant idiots who couldn't tell the difference between the fine Italian furniture and disposable IKEA junk, or the self-proclaimed "designers" that shop at Living Spaces - the "McDonald's connoisseurs". Bottom line, if you want the best deal on the high end furniture and if you are not an entitled douche, you should check out Star Modern Furniture, and grab some sushi afterwards to celebrate!

The absolute best place to buy a dining table set! They have an expensive selection of tables and…read morechairs to suit any budget, and great prices. I was helping my mom shop for a rectangular solid wood table with simple wooden chairs (no fabric seats), which was surprisingly hard to find in other furniture stores. Heather was quick to greet us and advise us on different options, but also gave us plenty of time and space to look around. Other stores were so pushy and focused on making a sale, but Heather felt like a friend who's goal was to share her knowledge about the different styles and materials to make sure you find your dream set. She helped us find a beautiful dining set that was the perfect color, material, style, and price! The delivery cost was one of the cheapest ($75) and they were the only store who had an option to take away your old table (for another $75 which is a steal considering other options would cost over $100 and would require coordinating with another company). Heather even asked us what type of flooring we had, so they could install the appropriate pads or feet on the table. We bought the table on Dec 20, and were about to get the table on Dec 27! Other stores wouldn't be able to deliver until January and it was the holidays. We were given a two-hour window for the delivery, and the delivery men arrived at the very beginning of the time window! Despite needing to take away our large expandable table with nine chairs through a narrow hallway before dropping off the new set, they were in and out in only about 30 mins. They also leveled the table and showed us how in case we moved the table and needed to level it again. Everyone we interacted with at California Dining and Bar Stools were phenomenal. I honestly couldn't have asked for better selection or customer service! We went to a lot of other furniture stores beforehand, and they were by far the best. Don't waste your time; go directly to California Dining and Bar Stools! You won't be disappointed.

Wow! What a great experience. "Sal" was very helpful and honest from start to finish. He asks good…read morequestions and offers great recommendations based on room size, use, etc. He carries a furniture brand and style that is hard to find, and his floor model (table and 4 chairs) was exactly what I had been looking for - even better, it was on sale and qualified for "no tax". The delivery cost was very reasonable, and the delivery team was fantastic - they were on time, kept me updated, and were very professional, friendly, and efficient. Heather provided timely updates as well. Couldn't have asked for a better experience! It's definitely worth the drive no matter where you live in the Bay Area. Before you buy any dining sets, chairs, stools, etc. check out Sal's inventory and great values first! We look forward to doing business with this store again in the future. Five stars*****

They serve all the high end designer furniture with multiple choices you can choose your own choice…read moreof color of fabric and all other material. Design your own way you like it. Specially, they help you all the way you want. love it. Thanks.

I had the most honest and kind customer service in the world here with Jesse. Unfortunately they…read moredidn't have what we were looking for but just by the conversation he gave me several recommendations and honest feedback on products I was researching on. Extremely knowledgeable and worth the visit. Pretty decent deals as well. Ten stars!

They say customer service is dead but it's alive and well at Terra Mountain View…read more.. We came looking for a replacement outdoor table and chairs, and perhaps a new pergola or umbrella. We had looked around online so had a decent idea of what we were looking for and what we didn't want (teak, for example). Annie and Maia were both very helpful -- letting us casually browse the selection outdoors and indoors, answering questions whenever we asked, and even looking up colors, styles, and delivery times for different configurations. Of course, what we thought we wanted wasn't what we bought -- glad we went to an in-person showroom. In under an hour, we settled on a table/chairs with expected delivery in 1 week (much less than we had thought). The price was fair -- more than Costco but less than other high end places. The furniture arrived when promised and setup happened quickly. They take all of the packaging away with them. Unfortunately, we noticed two small imperfections -- nothing structural but we expected pristine furniture for the price. Annie took care of it for us with no hesitation and four weeks later we had replacements. We've had the furniture for a few months now and are happy with our decision. Terra Mountain View is a recommended place for outdoor furniture.

Great and responsive service. Good selections and delivery…read moremade easy. The salesperson even worked to reduce our delivery cost.