EXTREMLY POOR CUSTOMER SERVICE...We signed contract in October 2020…read morefor complete kitchen remodel. We advised Starling that we would be gone for the winter October 2020 Through May 2021. Starline started remodeling project in February. To be fair there were supply problems for supplies due to Covid. BUT... upon our return in May, this project was a disaster. Our house was a filthy mess from lack of partioning off kitchen area, which was a very easy process. Dry wall dust covered every inch of our house. Upon what was considered by the contractor as completion, we were told that someone from this company would be contacting us regarding issues and additional charges. In November, 6 months later we received final billing for this project. In the meantime, no one from Starline followed up with our issues. As of November 2021, made contact with management about final billing and issues. Talked to Project Manager who stated he would look into our issues. So far, two weeks and three unanswered phone calls with no return calls, we still have no resolutions.

Spent over $7000 to have granite installed in our kitchen, through ANA Granite, and after a miscut…read morehole for our cooktop, one of the overhangs cut too short, two pieces cut so out of square for our island that it would make you dizzy to look at, as well as every other section at least 1/2" out of square, and 3 cracks (that they generously "repaired" by gluing together) they decided to offer a whopping 5% discount to live with the issues because there was no more of the granite to correct the problems. No offer to redo it!?!! Find another place, there are plenty of kitchen and bath shops out there. DON'T CHOOSE THIS ONE Also noticed all the reviews here seem to be written by business partners and employees. Wish I would have checked them out first.

Working with KTU was an incredible experience. They were extremely professional, kind, and amazing…read moreto work with. They did not cut any corners & kept us updated every step of the way. We could not be happier with our complete, top to bottom, kitchen remodel. We will be recommending them to all of our friends & family as well as using them for future projects!

From the owner: Kitchen Tune-Up is your local kitchen remodeling experts specializing in cabinet refacing,…read moreredooring, custom cabinets, our Original Tune-Up and cabinet painting. Offering five service options to update, upgrade, and uplift kitchens to meet a wide range of budgets and timelines. Whether you are seeking a quick refresh or a full kitchen remodel, contact our team for a no-obligation consultation. Cabinetry, cabinet doors, and drawer fronts are available in a wide range of styles, colors, and finishes. Also ask about countertops, backsplash, tile, flooring, and more. No matter which service is the best fit or the scope of your project, Kitchen Tune-Up will make your kitchen look and feel transformed. Let's create a kitchen that inspires and uplifts you.

We have had some extremely creative custom cabinetry with a superior finish work done for our…read morecompany reception area. It has ended up being the focal point for the entire office. RLE International

From the owner: Innovative Millwork & Cabinets Provides Custom Closets, Cabinetry, and Other Custom Millwork to the…read moreHartland, MI Area.

From the very first phone call, I felt nothing but professionalism and genuine care. The team took…read morethe time to listen, answer questions, and make the entire process feel easy and stress free. When I visited their showroom, I was immediately impressed by the beautiful displays. It was easy to picture those designs in my own home, and the space really helped bring my vision to life. A special shout out to Lindsay. She is truly one of the kindest people I have ever met and has an incredible eye for design. I connected with her ideas almost immediately, and her guidance made all the difference in creating a kitchen that feels both functional and stunning. As the process continued, I was given a tour of their warehouse, which was honestly breathtaking. The amount of selection and the possibilities available made it clear that I could truly create my dream kitchen. Another thing I truly appreciated was their pricing. It was very competitive, transparent, and honest, which gave me confidence and peace of mind throughout the entire process. From delivery to installation, everything was seamless and hands free. The level of organization, communication, and professionalism from start to finish was something I truly valued. Thank you, Ridge Cabinetry, for taking such great care of me. I could not be happier with the experience, and my new kitchen looks absolutely amazing!

Ridge Cabinetry is phenomenal! Not only was I impressed by their free measure and design program…read more(which is pretty common) they offer full install and renovations if needed. They have several cabinetry lines to choose from, one of which, Pioneer, will let you pick ANY Sherwin Williams color for your cabinets. ANY COLOR! Pricing is easy and if you are going with a white shaker they stock it in their warehouse in Madison Heights. Staff is beyond helpful. The owner is often onsite which I find great for a small business. I love giving my business to locals who are doing it right! Why go to Home Depot or Lowes when you can get a better quality product, superior service and support a local small business?

The owners were very accomodating of our particular circumstances; a health emergency that…read morenecessitated putting our home up for sale, and also being somewhat outside their normal cachement area. An appointment was scheduled for late March--however, it was not kept due to the state lockdown. I asked if we might obtain a refund, as it was so unclear when their service could be provided. The owner was very understanding, and refunded our payment with a small percentage taken out for handling. Even though they have not (yet) provided the service, (which is why I only gave 4 stars), I would/will definitely call on them again, when I am at the point of readying the house for market.

I have had a very good experience working with Michelle, the owner. She worked with me to provide…read moreseveral options, including estimates. This was very helpful since I wasn't sure what I wanted. Unfortunately the work will be delayed due to the Covid19 pandemic. I am looking forward to working with Michelle in the future.

Excellent custom cabinet shop! Ron was a huge help with…read morefinalizing our vision for a perfect kitchen and made the process stress free and easy. The installer Steve is a true professional craftsman that didn't rush the job to get to the next one and his finished product is a work of art. I can't say enough about this company and about the great job they did. They went above and beyond. Thanks Again!!

The Cabinet Creations team did a great job with our kitchen remodel and helped us along with every…read moredetail of planning, installation and followup. We highly recommend them.

My laundry and full bath were installed with custom sized Pioneer cabinets made of Hickory. I am…read morevery pleased with the construction of the cabinets and the insulation done by Nu-Way Kitchen & Bath. A custom door and frame were installed to replace an existing door/frame to a built-in towel cabinet plus 60" vanity. I got exactly the depth drawers I asked for (15" & 10" deep) to keep taller items in. I am planning another remodel project and will order Pioneer again. They were timely (6 weeks) in getting from date of order to receiving.

In addition to all the things mentioned in my original post, Pioneer is now giving our…read moredealer/installer a hard time because of this review. I am sorry they did not consider that before they handled our project the way they did. Hopefully they will learn from their mistakes and improve their services, not punish their dealers. When we gave our down payment to the dealer, we were told typical turnaround was 5-6 weeks. So far, the process has taken 5 months, and we've been offered no compensation. The replacement parts are done, but not installed yet, so still waiting to see. Further updates to come.... Original post with a correction on delivery date (an unintentional mistake, sorry) and a status update: It seems this company is no longer what it used to be. Pioneer claims to offer fully custom cabinets - but they made mistakes on several we ordered, essentially sending the closest standard instead. They were over a month late (correction from original report of three months) on delivery - in other words, the order took TWICE as long to get as originally committed. To make it worse, Pioneer kept reporting "on time" status until each delivery date they gave us was missed, making it impossible to schedule anything else. Requests to send at least the base boxes so we could proceed with other parts of the project were ignored. When they finally did ship, there were pieces missing. Those took several more weeks to get. The replacement parts for their mistakes took three months, with no accurate target dates offered in the interim. Pioneer required full payment before they shipped, so they had all the money before we knew if it was done right or even when we would get it, leaving us no recourse on missing pieces or corrections. There was no penalty to them for late delivery, multiple missed deliveries, or mistakes in manufacturing (other than replacing at no cost). They did not provide details as to status, and clearly reported inaccurately to the dealer about our job more than once. There is a significant premium cost for customization, but they appeared to give this the lowest priority and could be bothered even to prioritize corrections. I don't recommend this company or their product, and will not order from them again. Their prices are too high for absolutely no customer service or even consideration. I am ashamed to know this is how they represent Michigan.