Now let's talk about the bad; the installation. This is every homeowners nightmare and worse fear come true. You never know what you will get when it comes to someone installing something in your home and unfortunately the worse scenario came true. One the only positive side of this situation, they were extremely on time. That's where the good experience stops. Two men came out, BJ or JD, something with 2 letters and a very very very young kid named Josh. They were not professionally dressed. Of course they are doing physically labor so you wouldn't expect slacks and a button down, but something with the companies name on a tee shirt would have been sufficient. They specifically told us their company doesn't need hire third party contractors, but that's what it felt like. My husband and I already moved out all the furniture so they didn't charge us $50 per room to do so. We did pay $50 per room for them to rip up and dispose the old carpet. The young kid Josh worked on the family room and the older gentlemen with 2 letters for a name did our bedroom. Both rooms were accessible through a separate door wall to each room. On that morning the ground was snowy, wet and muddy as it was melting. The first issued arises when I see both men putting down the brand new almost $2,000 carpet with their muddy and wet shoes on! I did not pay that much for a product to be ruined the day it was put in. I asked Josh if it was normal to not wear protective coverings over their shoes. His exact response quote for quote was, "we only do that if it is white carpet." That was the first red flag. But, he did take his shoes off after I asked him that. I didn't need him to take his shoes off, just to put coverings over his muddy boots or even just wiping them off every time he went outside and back in, which was a lot. Concern number two; it was 33 degrees that day and they left the door wall open often and the heat kept coming on so I turned the thermostat off. The next concern didn't happen until they said they were done. There were carpet pieces EVERYWHERE! Even in rooms where the carpet wasn't installed. They did "vacuum" the carpet when they were done installing. Just leaving the perimeter with carpet pieces. When I went into the bedroom, the closet door was not attached to the track. The older gentlemen told me it was like that before he took it off. But it was not like that that morning when I closed it. After they left I stopped looking a thing the carpet and looked up on the walls. The paint was destroyed on one wall, and smaller paint issues on another wall. Then I noticed the back of a different door in the bedroom had broken pieces at the bottom of the door which were also not there that morning. When my brother came over to check out their damage he found their empty pop bottle in the driveway! We do not drink pop. The more damage my brother and father found, the more upset and frustrated I become. My husband contacted the company and they said they would get an inspector out the following day. That was not okay, I will not leave my home in pieces for 24 hours. My husband called them back and asked for someone to come out that day, it was only 1pm on Thursday. The owner came out within 30 minutes. Interesting because they said only an inspector could come out the next day when he first called. Unfortunately I had to drive my mother in-law to Lansing when the carpet installers left so my husband came home from work and my father stayed over to speak to the owner. That is when my husband called me and told me what the owner was saying. I asked to speak to the owner directly. I brought up my concerns (not wearing protection on feet, damaged walls and doors and pop can). The owner brushed each concern away saying it isn't standard for them to wear coverings on their feet and some wall damage is normal, but agreeing they could have been more careful. He then told me the paint damage was out fault because it was soft when he scratched his nail across the wall. At this point I realized that he didn't care and just kept dodging and brushing off my concerns. I asked to talk to my husband again because this conversation wasn't going anywhere. I told my husband I am done trying to speak to someone who keeps dismissing me and told him to handle it however seem so fit. The owner offered 20% off which seemed reasonable to me to get a new door, but it was only 20% off the installation which ended up only being $70. You can not get a new door, paint and missing pieces to the closet door that the older gentlemen lost. I cannot in good conscience recommend a company who cares so little about a customers valid concerns. It breaks my heart to write this because everything leading up to installation was exceptional. The installation is where this company falls short. read more