I have been using Don for years. Skip the big box and get real customer service with in home…read moresamples. We got a much better quality carpet for the same money a friend spent on cheap builder grade stuff. I recommend Don to anyone I hear is looking for flooring.

THE WORST CARPET INSTALLER you could hire. Please save your money, hire someone who cares about…read morewhat they do for a living. Not only will Don cheat you out of your money but he leaves your house a MESS! His guys have no idea how to install carpet correctly and have ZERO integrity. Don and his crew ruined our carpet due to their horrible installation job and he refuses to make it right! Im shocked hes been in business this long! Save yourself the time and money....go with a real professional!

Brian and Team from Havel are a pleasure to work with. We reviewed many flooring options and they…read morewere very patient through the entire process. Havel was "say they do and do what they say" operation. Overall great no-nonsense experience that was affordable with quality. I would use them again.

Update 2025. Find it interesting that now my review is getting notice after numerous negative…read morereviews. If only Havel would've been concerned before the review maybe there wouldn't be so many. There was no help when I asked for it but now you are willing? And it is an "easy" fix?? Sorry you lost a local customer you just are not the company for my family. Just a little too late for us to be accommodating.

Stopped by the showroom, to find a piece of flooring, to match vinyl planks I had. The proprietors…read moretook time to match with flooring they had in stock, so I didn't need to order another whole box! Couldn't have had a better experience !

Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

I understand this is a laid-back establishment family owned. But in today's economy where…read moreeverybody's looking to save money and going to the big box stores I think it would help if they upped their customer follow up. My wife and I purchased a floor from there and we never received a call thanking us or checking to see how we like our new flooring, that would be helpful and give a good lasting impression that they care about future customers

I was looking for a local business instead of a big box store and after checking out numerous other…read morebusinesses I found Creative Carpets. Caren & Jim were exactly what I was looking for. I had a very small window of time when I was moving into my new home, and they were able to work with me during every aspect of the process and around my schedule. I had three rooms carpeted including fixing areas of previous water damage which I was unaware of as well as the linoleum floor repaired. All were completed before my move in date! They did a fantastic job, and it was an absolute pleasure working with a professional, caring family business. FYI- when you go with one of the large carpet companies, they use 3rd party installers. Good luck trying to contact the business after purchase or finding out who is responsible if something goes wrong!!!

Terrible customer service. The older woman who works there should retire. She had no interest in…read morehelping me at all. Told her I wanted to redo all the floors in a home I just bought and I explained what I wanted but I had a budget so I asked her which for products they had that fit the Bill and first she said they don't have anything then she showed me something that wasn't even what I wanted. I was not asking for anything unusual, it was vinyl plank flooring and I wanted something less than $3 a SF. She said they had one option whereas Home Depot has dozens. She didn't even care to help me so I'm using Home Depot and if you want good service you should too. Unbelievable

So far I am not happy with this business. I had to follow up…read morewith Courtney to get a price. Of course she called after I spoke with the manager. I called tonight to get an approximate time for a carpet install tomorrow. The man that answered did not have that information available, "It was in the back room and he had no knowledge" "But if they said tomorrow, they will be there". I'm dropping 6k on flooring, it better be perfect!

Great flooring choices! Kind staff helps with installation…read more And great people doing work. Great set up I love my flooring - it's beautiful

Had these guys come out and give me a quote to my home in Oxford, MI. Ryan was the sales rep and…read morehad all the samples we needed on hand to choose the carpet we liked. His price was fair and service really displayed the quality of this exceptional company. The installers were on time and speedy with excellent workmanship. I highly recommend this company for carpet and whatever other services they offer. ( I believe tile and hardwood floors ). Good job guys

UPDATE A year later and we are replacing this garbage…read morecarpet. Stain resistant? Not! I've bought a lot of carpet over the years and this is BY FAR the WORST. Don't buy from here. They sell crappy cheap carpet for an outrageous price. Never again.

My husband and I were looking for way better carpeting than what we had. We were having pet stain…read moreissues, and let the owners, know this. My husband asked what the best carpeting for pet stains was, and the female owner tells my husband, "it is more than you can afford". For whatever reason, we still decided to go with the carpeting, because it was "the best". Much to our dismay, every single pet stain on the carpet is evident. We used our own carpet cleaners, and had it professionally cleaned. Nothing worked. When I emailed them pictures, asking for help, I received back a very short reply. They said they would reach the manufacturer. I would email them frequentl, because I had not heard anything from them I didn't get a reply back, once. It took over a month, for them to finally reply to me. They emailed to tell me that the manufacture, found no warranty issues with the carpet. And that was that. We spent just over $14,000 for our carpeting. They didn't offer us any help or suggestions. Nothing. Do yourself a favor, shop for flooring elsewhere. I certainly wish we had.

The BEST! I had the pleasure of working with Andrew and Todd with installing Mohawk Sanibel luxury…read morevinyl plank in my home. I checked out 4 other businesses, but Pleasant Flooring had the BEST product, service, and price - hands down. I will definitely return when I'm ready for new carpet! Loved their install team too!

They have done the carpeting in our house and the vinyl flooring planks in our bathroom. Both jobs…read morewent smoothly. They arrived on time, were professional, and the craftsmanship was perfect. Andy and Todd were welcoming and easy to work with and the pricing was very reasonable. Would definitely recommend them for their fine work.

The BEST customer service I have ever had with a company! My lower level with three different types…read moreof floors was demolished and replaced with engineered wood. It was a huge job. From start to finish Bob and his team advised me in a timely manner. The crew that did the work were extremely respectful of my home, and their craftsmanship was very impressive. If I could give 10 stars to Floorama in Rochester I would. Don't hesitate one second to call them for your floor.

Sasha installed our carpet in our basement today. Fantastic customer service, excellent…read morecraftsmanship. Looks fantastic! Will definitely use them again and recommend them for others!