A great inexpensive place to get the landlord carpet special!…read more I purchased carpet from them last year too. Service was fast, efficient, and friendly. Had a good selection for what I needed. They showed up when they said, got the job done exactly as planned. Highly recommend! Check them out!

From the owner: Metro Carpet and Floors is a local, family-owned and operated business, located in the Tri-County…read moreArea. Our company was founded 20 years ago began its journey in a building less than 5000 square feet located in the Warrendale community on Detroit's west side. In only a few short years, we moved from Warrendale, to which is now our biggest location in Dearborn Heights. Our founders, Chuck and George, worked tirelessly to build their company into the community staple it is today. Today, we have 5 locations and a central Warehouse. Those locations fall in Dearborn Heights, Canton, Farmington Hills, Waterford, and our newest location in Troy, which is set to open in the Fall of 2018. As the expansion took place, the founders looked to their family to help grow the business. Our success is built on quality work, great prices, and even better customer service.

Brian and Team from Havel are a pleasure to work with. We reviewed many flooring options and they…read morewere very patient through the entire process. Havel was "say they do and do what they say" operation. Overall great no-nonsense experience that was affordable with quality. I would use them again.

Update 2025. Find it interesting that now my review is getting notice after numerous negative…read morereviews. If only Havel would've been concerned before the review maybe there wouldn't be so many. There was no help when I asked for it but now you are willing? And it is an "easy" fix?? Sorry you lost a local customer you just are not the company for my family. Just a little too late for us to be accommodating.

Found this place on Yelp and I'm so glad that I did! Stopped by the showroom in search of some…read moreflooring for my family room and kitchen area...they did not disappoint! Such a huge selection of hard wood, vinyl, laminate, carpet, etc. Kahem was very helpful with his suggestions and expertise. The entire process went seamlessly. Absolutely perfect installation within a reasonable time frame of order being placed. In fact, I highly doubt any other company would have a quick guaranteed installation date like F4L. I am so very pleased with my flooring selection and install. I highly recommend to all!

Actually, I was looking for the flooring company my friend told me about. But to my surprise I met,…read moreMr. Gary Way he is very professional and knowledgeable about flooring. The quality of there products they supply are just what I was looking for. He allowed me to take some flooring panels with me to see what looked best in my home. And I was able to find what color paint would go well with the flooring. My experience was professional from beginning to end. Gary worked around my schedule. That meant a lot to me! Thank you, Gary and crew!

Creative Carpet is the only carpet store I would ever consider dealing with. The know their…read moreinventory and how to advise you on the right choice for your needs. Our carpet is beautiful. Jim was an absolute jem in helping us position our carpet and loveseats. He outdid himself to help us get it just right. You cannot get better customer service anywhere. I cannot recommend them enough.

I understand this is a laid-back establishment family owned. But in today's economy where…read moreeverybody's looking to save money and going to the big box stores I think it would help if they upped their customer follow up. My wife and I purchased a floor from there and we never received a call thanking us or checking to see how we like our new flooring, that would be helpful and give a good lasting impression that they care about future customers

We are getting our house ready to sell and we needed new carpet in the basement. We called Bobs…read moreCarpet in Waterford and he came out gave us an estimate that we couldn't resist. Bob and his helper came out and did the whole basement ( almost 1000 sq ft ) , it looks amazing!!!!! Thank you Bobs Carpet!!!! We will refer you to our friends.

Terrible customer service. The older woman who works there should retire. She had no interest in…read morehelping me at all. Told her I wanted to redo all the floors in a home I just bought and I explained what I wanted but I had a budget so I asked her which for products they had that fit the Bill and first she said they don't have anything then she showed me something that wasn't even what I wanted. I was not asking for anything unusual, it was vinyl plank flooring and I wanted something less than $3 a SF. She said they had one option whereas Home Depot has dozens. She didn't even care to help me so I'm using Home Depot and if you want good service you should too. Unbelievable

So far I am not happy with this business. I had to follow up…read morewith Courtney to get a price. Of course she called after I spoke with the manager. I called tonight to get an approximate time for a carpet install tomorrow. The man that answered did not have that information available, "It was in the back room and he had no knowledge" "But if they said tomorrow, they will be there". I'm dropping 6k on flooring, it better be perfect!

Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

I bought the tiles I wanted at Floor & Decor in Novi and the Flooring Co. installed them for me in…read more3 bedrooms and a hallway. I had 4 quotes total and these guys had the best price by far and they were rated highly on YELP. So I gave them the order. The workers worked neatly and efficiently. When i inspected the work after they left for the day, I found 3 minor issues to be fixed. I took pictures of them and sent them to the saleslady, Malak. The workers came back the next day and repaired them to my satisfaction. I wanted to rearrange some of the furniture and the workers were happy to so. I recommend the Flooring Co. for tile installation