The flooring looks awesome and they worked diligently through the project. The workers were very…read morekind and respectful while on sight. There was poor communication to start the project while trying to get a quote but it eventually resolved. They tried to change the price the day of the installation but after reaching an agreement they ended up sticking to the original price that was agreed upon.

Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

They taped plastic over the dining room doorway and ran the sander on a vacuum the whole time. I…read moreexpected to be wiping dust off picture frames for a week and there was almost none upstairs. The edges near the wall came out as flat as the middle. That mattered with an open stairwell.

Actually, I was looking for the flooring company my friend told me about. But to my surprise I met,…read moreMr. Gary Way he is very professional and knowledgeable about flooring. The quality of there products they supply are just what I was looking for. He allowed me to take some flooring panels with me to see what looked best in my home. And I was able to find what color paint would go well with the flooring. My experience was professional from beginning to end. Gary worked around my schedule. That meant a lot to me! Thank you, Gary and crew!

My wife and I were extremely pleased with this couple's expert service…read more Now, we'll be real happy to vacuum our carpet again. We won't have to be embarrassed when family and friends are over and have to walk through our home where there were wrinkles in the carpet. They are all gone, hoping never to pay us a visit anymore. They did an amazing job with professionalism and wonderful care for our home. I have found out that you definitely get what you pay for and with their work, we absolutely did, 100 percent. Joe W

This husband and wife team are amazing, couldn't be more happy with the repairs he did on 3…read morepatches, very reasonable, punctual, and was quick to respond. Will definitely be referring them to friends that are in need of re-stretching of their carpet!

Great flooring choices! Kind staff helps with installation…read more And great people doing work. Great set up I love my flooring - it's beautiful

Had these guys come out and give me a quote to my home in Oxford, MI. Ryan was the sales rep and…read morehad all the samples we needed on hand to choose the carpet we liked. His price was fair and service really displayed the quality of this exceptional company. The installers were on time and speedy with excellent workmanship. I highly recommend this company for carpet and whatever other services they offer. ( I believe tile and hardwood floors ). Good job guys

Creative Carpet is the only carpet store I would ever consider dealing with. The know their…read moreinventory and how to advise you on the right choice for your needs. Our carpet is beautiful. Jim was an absolute jem in helping us position our carpet and loveseats. He outdid himself to help us get it just right. You cannot get better customer service anywhere. I cannot recommend them enough.

I understand this is a laid-back establishment family owned. But in today's economy where…read moreeverybody's looking to save money and going to the big box stores I think it would help if they upped their customer follow up. My wife and I purchased a floor from there and we never received a call thanking us or checking to see how we like our new flooring, that would be helpful and give a good lasting impression that they care about future customers

We have purchased most of our carpet here over the last 20 years. (I think my parents have too,…read moretheir whole lives). This place is family owned and operated for generations, so customer service is outstanding. The quality of the carpet and the broad selection at Riemer is second to none. We have tried shopping at Lowe's, Home Depot, Costco, empire, etc. and the quality and selection (and value for the money) is just not there. Ps karistan is the best brand of carpet, in my opinion. It's beautiful, it's soft and it holds up well with regular cleaning (modernistic). We had an off-white carpet for 17 years with children and pets and other than a few spots, it's still pretty amazing. lastly: great value for the money. They have good sales. A tip: consider going for a mid grade carpet in the highest grade padding! Unless all you care about is truly lowest price, you will be very very happy with Riemer floors.

Bought second floor carpeting after living with Karastan for over 30 years with no problems, just…read moreneeded a change in color. The nightmare begins, during COVID time frame carpet laid turned out to be from different color lots, manufacturers agreed to replacement. The second carpet was laid with a "shear" defect, that is a grove cit into the middle of carpet that looks like a one inch racing stripe. I asked how can this happen, didn't anybody at Reimer look at the carpet rolls prior to installation ? I guess not. Reimer offered a "settlement" which I foolishly accepted because being near 70 years old, I couldn't move all the furniture on the second floor for the third time. The problems soon started with the second carpet, ripples started to appear. it seems going forward , Riemer was going to charge to come out and look at ($75) the ripples and than charge for the repair. They have been out at least three times for ripples and over $500 dollars to take care of this issue. It seems to be a great profit stream because it was poor installation from I read on Google. just to add to this, areas that they had to de ripple, seem to be holding. but now the ripples are going to new areas . I feel like ripping out the mess and starting over with another merchant, I can't believe it's worth the money to have a endless cycle of restretching. Truely don't know what to do.

I have bought various types flooring for many projects over the last 20 years+ from Northern…read moreFlooring and have always been impressed and very happy with the support, product, service, and advice I have recieved from them, particularly Henry. Henry is a Subject Matter Expert on anything related to flooring and my go to guy!

This was my first time purchasing and having new floors installed at my home. I looked at several…read moredifferent flooring distributors and after talking with the staff at Northern Flooring I knew I was going to buy from them! They were very knowledgeable and had large variety of floors to pick from. There friendly relaxed attitude made me feel like family. I was on a budget and there pricing was very competitive. I initially was going to install the floors my self but soon realized I needed help. Northern Flooring has top notch installers that can handle any project. I am 100% satisfied with my floors and the service I received. I highly recommend Northern Flooring!

Look no further!! This is your best deal, best service, best value place! Super transparent…read more Excrement quote! Huge carpet selection. Not shady like some other companies where you get a price without knowing why. They charge per sq foot and varies based on the carpet you choose. The quote I received for both second floor and basement was almost half what other people quoted me with a better carpet. Installation was also super smooth. The team is friendly, efficient and clean. Would highly recommend!

The BEST customer service I have ever had with a company! My lower level with three different types…read moreof floors was demolished and replaced with engineered wood. It was a huge job. From start to finish Bob and his team advised me in a timely manner. The crew that did the work were extremely respectful of my home, and their craftsmanship was very impressive. If I could give 10 stars to Floorama in Rochester I would. Don't hesitate one second to call them for your floor.

As always by far the best carpet cleaner ever. The father…read moreson team are very quick and respectful for my job. I highly recommend them for your home.

Poor customer service. They only spent about an hour on my carpets in a 3500 sq foot house. When we…read morecalled to complain about the quality of the cleaning the manager was very rude and not willing to make it right. Would never recommend this company! Very disappointed The cleaning was done under Cindy B in Clarkston MI