Let's start up by saying this has been a total nightmare where from the beginning Craig came out to…read moremy house. Said he was the owner and tried to dry base my place and caused so much damage to my basement that we are going to get a lawyer involved now I've had numerous basement companies out and they said his system has failed. He wants to try to send a letter saying oh it's coming through cracks in the basement when it's clearly coming from his dry track system that failed in about 15 different spots. This is very ridiculous. I would steer clear this company. Do not waste your money. Do not waste your time. Stay far far away from this company check out all their other names they have numerous different names under their self then they want to say it's coming through the cracks in the floor when you can clearly see where their track system failed a numerous spots. It's a bunch of horseshit they don't answer phone calls. They'll leave you hanging dry and they'll cost you thousands and thousands and thousands of dollars in repairs.

My wife and I are left jealous of the other reviews about this company. Their commercials will…read moreadvertise as they are one company: this is simply false. The waterproofing and finishing sides are completely separate from one another and do not communicate. We found this out the hard way after booking them for our projects. We received the opposite treatment, temperament, and professionalism from the same people referenced on other reviews (Dan the Project Coordinator mainly). The lack of communication between ourselves and the company/workers as well as between the waterproofing and finishing sides was lacklaster and, most times, non-existent. While Basements plus will acknowledge and apologize for the "experiences" we had, the "experience" will never be something they take financial ownership for... and we have proof of that. Most of our issues lie with the process involved, the lack of accountability from the people involved, and the company's lack of accountability for the burdens my wife and I ended up with to keep things moving. Our bi-level house flooded multiple times in our downstairs. Prior to Basements Plus waterproofing, a plumber put in an emergency storm drain that fed into our sum pump. This was relayed to Basements Plus and was clearly attached to the sum pump that was being replaced. After waterproofing was "completed", the emergency storm drain was never tied back into the new sum pump and our downstairs flooded again. They had to come back out and fix their error with the sum pump. No all, but our main issues (we have so much more, please ask us): -You will get an App that is meant to provide you a daily schedule so you know what work is being supposed to be done when and who will be at the house. This schedule will NOT be updated automatically and will be useless quickly. The ONLY way we got this updated was repeatedly asking. -Due to the bi-level home, we asked for a door to be put at the bottom of the stairs. It took SIX WEEKS for the project coordinator to put one in. HIS original suggestion was for a zipper door. When asked the next week about a zipper door, Dan was confused on what that was. We ended up with a magnet door that was installed in the wrong place, had to be moved by me, and did not function as well as hoped. -When going through the process of picking out cabinets, countertops, and accessories in the showroom, we were not presented prices for the options. -We had multiple occasions where the waterproofing and finishing would overlap. Neither side knew what the other was doing and would interfere with themselves. In one instance, we were called that materials would be dropped off the next day; the truck backed into our driveway with materials 1 minute later. -We had power knocked out to multiple rooms upstairs one day. Workers took 0 accountability until forced to. -Beware! This company does NOT prime and paint before laying flooring down. This was confirmed by multiple workers. Due to this, our flooring had white trim paint soak through the tape that was on it for 2 months. Almost every 4 inches of the floor against a wall is dulled in color now. -This company also does not grout tile in the bathroom. That is on you if you want it. -We asked for a new project Coordinator and, instead, just got a middle-man between us and the Coordinator. -Company threw away brackets for blinds, ceiling fans, and barn doors and all had to be replaced. -When Project Coordinator went out of town, we had no work done at our house. Company confirmed this is not how it is supposed to be, but that's exactly how it worked for us. At the end, we told Basements Plus we were done and we would take care of the rest ourselves. We coordinated FAR too much of this ourselves and were exhausted with the lack of communication and accountability. We asked for compensation back for all of the errors and work that became ours. Their "good faith" offer was 2% of our total paid (which didn't include plumbing costs) and would have to sign an NDA. We would never accept that offer and have so much more to say!

I forgot to post my review but maybe it is for the best because I've had some time to see if their…read morerepair holds. We had a crack. Like a leaky basement yucky one. The repair ended up costing about 2x what they originally said which ... hey that happens. The quoted it sight unseen, then looked at it and decided it was bigger than they expected. They put this junk in, plug it and then you cut the plugs flat after a few days. Repair at 6 months is holding. The other people that looked at it were thousands if dollars so I thought I'd try this...glad I did. I only have before pics Prompt and repair that worked.

A crack developed on my basement wall, and started weeping water. I've had a few weeping rod holes…read morefor a couple of years, but thought I really needed to get this crack serviced. Dave from the Crack Team, he was my 4th, and final estimate I got. #1 said they'd fill the crack and put a vapor barrier over it for $975 #2 said that although my walls were plumb, and showed no sign of other distress, I would need 5 carbon wall ties, @ $500/each, and fill the crack, with a 10% cash discount for $3868 #3 said they would fill the crack & rod holes w/ epoxy for $500 #4 gave me an estimate of $1050 to fill the crack and rod holes with urethane and then reinforce the job with carbon concrete staples - with a lifetime transferable warranty! After doing my research online, I came to the decision that urethane is better than epoxy, for my purposes, and that I don't need 5 carbon wall ties. Dave with the Crack Team won my bid because of the reinforcement, use of urethane, and the warranty. His work was fine, as was he. The only negatives I can give is that he didn't prep me on how messy of a job this was going to be. At one point I went down in the basement to check and see if he would like something to drink, and my whole basement was filled with concrete dust. If I had been prepped on the mess, I would've shut off the furnace, shut the door to the room he was working in, and cover a bunch of things in the room he was working in, to make clean up way easier on me. He wrote me up for a bill of $1070, because he filled 1 more rod hole than quoted ($20/rod hole). All in all, I recommend the Crack Team.

Jason R and Chad D did a great job fixing my sinking walkway. They were punctual, professional and…read moreexplained the process in ways that I could understand.

I hired Foundation Systems of Michigan to encapsulate my crawlspace. The crew they sent did the…read morejob in 5 hours, way to fast. I went down there to inspect and saw a horrible job. There were a couple rips in the material, the taping on the seams between sheets zigzagged; and this is on the factory cut edge that's perfectly straight. They used the spray foam to adhere the tarp to the cinderblocks. Some spots have huge spray foam globs that sank and pushed the material out creating air gaps. The only way that can happen is there is a critical shortage of fasteners holding the material up, I've seen less than 10 on the whole job so far. There are spots where the spray foam looks like melted cheese, its disgusting. The entire area has a layer of dirt and hundreds of spray foam turds along the walls. The two 'doors' they put on for $1000 were 2x4 and pvc board with 2 screws, absolutely unacceptable. When I called to talk to the crew they said they had swept out the area, I laughed and hung up on those liars. There is numerous work material trash left under there including a 2 tank spray foam setup. They also spray foamed 2 interior walls that were not part of the work plan and didn't need it. I had the supervisor come out to take a look and he pointed out more things wrong and said this needed to get made right. Guess someone forgot to write something down because when the next crew came to make repairs, they didn't have the materials they needed cause it wasn't written on the work service order thing. It's a month later and I still haven't received any before or after photos from them of their work but boy am I glad I went down there and took my own. I know it can be grueling work, but for something that is supposed to bring peace of mind about your home, this has been a nightmare. If you need go with anyone else

Excellent customer service, great communication, fair pricing, and a job very well done. Highly…read morerecommend them!

Work was done on schedule and as discussed. Work also includes a transferable warranty. I would…read morerecommend this business.

Mr. Sponge is a wonderful company to work with. I'm currently taking care of my Mom who has lived…read morein her house for over 35 years. I have had to take care of needed repairs that came to my attention. I had Keith come out in August of 2024 and repaired 3 tie rod leaks. He did a great job. In May of this year I had to have more work done that I wasn't aware of because the leaks only occurred during really heavy rains. This time Dean came out and did a great job. 22 tie rod leaks and 2 cracks were repaired. Dean also gave me recommendations on companies to call for the remaining leak that Dean's company can't handle. Mr. Sponge's scheduler and Dean were able to accommodate my having to care for my Mom and being available to assist with showing Dean what I needed done. Mr. Sponge is a great company.

HIGHLY RECOMMEND! My…read moreinteraction with Mr. Sponge Waterproofing Inc. has been nothing short of satisfactory. Honesty, dependability and quality workmanship are qualities I look for when doing business with companies. Mr. Sponge has met my expectations in those regards. I was first introduced to the company in 2018 when I inquired with them about the sealing of foundation cracks in the basement of a property I owned at the time. I submitted an online request for consultation and within hours I received a response from the owner, Sherrill Dean Teaster. Although my problem did not require Mr. Teaster's services, I was very appreciative of the time he took to provide an informative, detailed explanation of how my problem came about and the steps I could take personally to bring about its resolve. Mr. Teaster's empathy and honesty were admirable and left an everlasting impression on me, which is why I sought his services just recently. I observed Mr. Teaster as he completed my service repair and it is apparent that he is a master of his craft as he performed with the level of care, accuracy and thoroughness you'd expect from a skilled professional. My customer experience with Mr. Sponge has been gratifying and I expect the results of their work to be just as pleasing.

We thought we were getting top notch service by going with this well named company, but turned out…read morethey did more damage and cracked cement and NOW we find out they are out of business. SO MUCH FOR OUR FIVE YEAR WARRANTY!

HORRIBLE, TRAUMATIC, RUSHED & UNSAFE, caused SEVERE DAMAGE to property and me: they only care about…read moreyou signing the contract and getting your money. HVAC completely DESTROYED, twice, by FSM, needing significant repair and rebuild. NO HEAT for over a MONTH in winter, did not even respond to my messages. URGENT CARE: Their poor work landed me in urgent care due to mold vented into the home. DAMAGED SIDING and INSULATION: FSM cut a hole in my siding, leaving the insulation exposed for months (not resolved); DAMAGED FLOORING: FSM staff cut a large unnecessary hole in my floor (not resolved); FSM staff helped himself to what he wanted out of my yard, then entered my garage without permission, despite being banned from the property himself. POLICE and Ordinance had to be called. NOT SAFE to hire them. POOR quality: Seams not taped. Cuts in the liner. Grading NOT completed, leaving the entire project needing to be redone (not resolved); You end up doing the work: I had to dig my own crawl with their staff for 4 hours! REPEATED SAFETY RISK: FSM staff became aggressive on site and demanded more money from me. Spray foam, dirt, tools, and trash left behind on the liner. DUMP PILE left on the property. POOR COMMUNICATION: FSM either does not respond, or it takes weeks of nagging them. Even in severe instances of personal harm, they will leave you hanging. There is no difference in email, salesman, supervisor, foreman, text, calls, office- they are all the same and do NOT communicate with you or one another. BUYER BEWARE! DON'T do it! You pay a fortune to have this company destroy your property and cause you serious harm.

Needed Foundation Repair on Harsens Island. Very difficult to find reputable company to perform…read morethe work. Calculus was top notch. All aspects of the process was flawless from providing a detailed estimate, getting started quickly and finishing on time. Very professional from all aspects.

Rich gave us an estimate after explaining what was happening to our garage wall. He said his…read morecompany would put three helical piers along the wall to support it. They also would have new cement poured for the sidewalk along the garage wall once the piers were done. We also decided to have him pour new cement in our garage and driveway. His crew was very pleasant, knowledgeable and worked hard (even through a rain day).

Mansour's Innovations completely transformed our basement! We had persistent water issues during…read moreMichigan's heavy rains, but their team installed an interior waterproofing system with a new sump pump and drainage -- professional, clean, and done right the first time. No more damp smells or worries during storms. The 25-year warranty gives us total peace of mind, and their crew was friendly, on-time, and fairly priced. Best decision we made for our home. Highly recommend these SE Michigan experts! -- Satisfied Homeowner

I was outside of their service area but Matt still spoke to me over the phone and went in depth…read moreabout my issue and gave us sound advice for our next steps. Honest, helpful, and competent. Thank you!

I was very pleased with the leveling work I had done with this company! Chris contacted me promptly…read moreafter my initial inquiry and came out for an estimate THE NEXT DAY!!!! I was given a very detailed consult and they were out within 3weeks to ROCK the job! I love how great it looks. I wish I had before pictures to show the work but I don't. Just know as a first time homebuyer who's pockets aren't flowing with cash, I am VERY please with the result of the work on my driveway and on my pockets!

Amazing work. The crew showed up promptly to begin work at 2pm (their 3rd and final job of the day)…read more My driveway had voids, stubborn clay, and tree roots underneath it. It caused way more problems then intended, and instead of the original planned 3 hours, they spent 8 to make sure everything got done to satisfaction without charging any extra for my driveway taking 3x longer than expected. We expected to have to replace much/all of the driveway, but when Art came out he said he could make it level like a new driveway, and his team did. They were very courteous, and even apologized for staying until 10pm! If I ever have any more mudjacking or concrete repair needs, I will definitely be calling Ace Mudjacking.

I had sump pump put in dec 2023 and this is the second time it has failed. First time over $400 for…read moretech to replace. This time found d tripped breaker is why it stopped working

From the owner: You can count on Ayers Basement Systems to give you a stellar contractor experience and to always…read moreprovide the best repair options for your home's unique issues. We want you to enjoy your home the way it was meant to be enjoyed. We take pride in our highly trained staff, from the professionally trained system design specialists and installation teams who customize and carry out your project, to the knowledgeable and friendly office staff here to support you along the way.