Bought second floor carpeting after living with Karastan for over 30 years with no problems, just…read moreneeded a change in color. The nightmare begins, during COVID time frame carpet laid turned out to be from different color lots, manufacturers agreed to replacement. The second carpet was laid with a "shear" defect, that is a grove cit into the middle of carpet that looks like a one inch racing stripe. I asked how can this happen, didn't anybody at Reimer look at the carpet rolls prior to installation ? I guess not. Reimer offered a "settlement" which I foolishly accepted because being near 70 years old, I couldn't move all the furniture on the second floor for the third time. The problems soon started with the second carpet, ripples started to appear. it seems going forward , Riemer was going to charge to come out and look at ($75) the ripples and than charge for the repair. They have been out at least three times for ripples and over $500 dollars to take care of this issue. It seems to be a great profit stream because it was poor installation from I read on Google. just to add to this, areas that they had to de ripple, seem to be holding. but now the ripples are going to new areas . I feel like ripping out the mess and starting over with another merchant, I can't believe it's worth the money to have a endless cycle of restretching. Truely don't know what to do.

Experience thus far... 1) Purchased expensive wool carpet…read more(we were told it was carpet). 2) Manufacturing process took a long time but we were patient. We were told our carpet installation was "tricky," and required an experienced installer. This should have set off alarm bells as you will see below). 3) Carpet installation was scheduled approximately 3 months after order. 4) Install date arrives. We had moved everything in preparation. 5) Carpet and carpet pad are delivered. 6) Install team arrives. Lead installer has more than 35 years of experience. Seemed like a very credible guy. Other guys indicate that he is the top installer for Riemer. 7) After about an hour of analysis, lead installer tells us that the carpet cannot be installed. The carpet was designed only to be a rug and that the multiple seams we needed would look terrible. He demonstrated this by trying to cut the carpet/rug in front of us. 8) We ask what are our alternatives? Answer - carpet has to be returned and we need to start from the beginning in choosing a new carpet. 9) Lead installer said same thing happened a month ago and the customer had to choose different carpet. 10) Carpet and pad are returned to Riemer. 11) We started a new online search for carpet. After about 10 days, we had narrowed the search to two options. 12) Salesperson finally gets back to us after about 10 days. She indicates that they "found" an installer who will install the carpet without a problem. 13) Salesperson indicates this has never happened before, despite the fact that the installer with 35 years of experience said the same thing happened a month ago. Who is lying? Our experience is that it is typically the person who has a motive to lie. 14) Salesperson indicates that manufacturer will not take carpet back. Obviously therein lies the motive. Riemer is in a bind. Salesperson says we have no choice but to take the carpet with the new "special" installer. 15) We feel like this is a shakedown. What should we do?

I would recommend Gary and his company to anyone. I had them install LVT and carpet in my home. The…read morequality and service was outstanding from start to finish. Photos to follow of my before and after transformation. Ask for Gary Garland and you won't be disappointed. Thank you Gary Karrie G.

Walter was very helpful in explaining different carpet types, he came to our house and measured our…read moreflooors. He was able to help us select the carpet we were interested in. Rich and Doug did a great job installing our new carpet! It turned out amazing!! Highly recommend this company.

When I built my house, 30 yrs ago: Greg at Harbor Floors installed oak flooring and finished it…read morebeautifully for me. After 15 years: I found it necessary to have the floors refinished; and used someone else. That other person was not welcome back. However: when I thought I could handle the short disruption: I called back to Greg at Harbor Floors. He was able to add me to his calendar, to come to my home for an assessment, quoted the job that day; left it up to me to get in touch after decision was made. I got back to him quickly; and his crew was scheduled to start the work sooner than later;) The job Harbor Floors did is beautiful!!

Lovely family owned business. Greg is honest and takes great care of every customer. Couldn't…read morerecommend them enough!

My wife and I were extremely pleased with this couple's expert service…read more Now, we'll be real happy to vacuum our carpet again. We won't have to be embarrassed when family and friends are over and have to walk through our home where there were wrinkles in the carpet. They are all gone, hoping never to pay us a visit anymore. They did an amazing job with professionalism and wonderful care for our home. I have found out that you definitely get what you pay for and with their work, we absolutely did, 100 percent. Joe W

This husband and wife team are amazing, couldn't be more happy with the repairs he did on 3…read morepatches, very reasonable, punctual, and was quick to respond. Will definitely be referring them to friends that are in need of re-stretching of their carpet!

The BEST! I had the pleasure of working with Andrew and Todd with installing Mohawk Sanibel luxury…read morevinyl plank in my home. I checked out 4 other businesses, but Pleasant Flooring had the BEST product, service, and price - hands down. I will definitely return when I'm ready for new carpet! Loved their install team too!

They have done the carpeting in our house and the vinyl flooring planks in our bathroom. Both jobs…read morewent smoothly. They arrived on time, were professional, and the craftsmanship was perfect. Andy and Todd were welcoming and easy to work with and the pricing was very reasonable. Would definitely recommend them for their fine work.

I understand this is a laid-back establishment family owned. But in today's economy where…read moreeverybody's looking to save money and going to the big box stores I think it would help if they upped their customer follow up. My wife and I purchased a floor from there and we never received a call thanking us or checking to see how we like our new flooring, that would be helpful and give a good lasting impression that they care about future customers

Creative Carpet is the only carpet store I would ever consider dealing with. The know their…read moreinventory and how to advise you on the right choice for your needs. Our carpet is beautiful. Jim was an absolute jem in helping us position our carpet and loveseats. He outdid himself to help us get it just right. You cannot get better customer service anywhere. I cannot recommend them enough.

We have an issue with our new carpet. Stan visited our home and assured me he would take care of…read morethe problem. It is a vendor defect. He will follow up about replacing the carpet.

McLeod Carpet made a custom rug for our store. It was amazing to work with their team, they had a…read moregreat design eye and picked out the best suggestions based on our look and feel. They were able to make it a custom size to fit the space. The installation team was knowledgable and so pleasant! You can also really tell the difference on how nice the quality of the rug. Cant recommend this family owned business enough!!

Actually, I was looking for the flooring company my friend told me about. But to my surprise I met,…read moreMr. Gary Way he is very professional and knowledgeable about flooring. The quality of there products they supply are just what I was looking for. He allowed me to take some flooring panels with me to see what looked best in my home. And I was able to find what color paint would go well with the flooring. My experience was professional from beginning to end. Gary worked around my schedule. That meant a lot to me! Thank you, Gary and crew!

These guys were awesome, easy, and quick to work with for tearing out and installing new carpet!…read moreThey offered me a great price and did a great job! I would use Floor 4 Life again and recommend them

A great inexpensive place to get the landlord carpet special!…read more I purchased carpet from them last year too. Service was fast, efficient, and friendly. Had a good selection for what I needed. They showed up when they said, got the job done exactly as planned. Highly recommend! Check them out!

From the owner: Metro Carpet and Floors is a local, family-owned and operated business, located in the Tri-County…read moreArea. Our company was founded 20 years ago began its journey in a building less than 5000 square feet located in the Warrendale community on Detroit's west side. In only a few short years, we moved from Warrendale, to which is now our biggest location in Dearborn Heights. Our founders, Chuck and George, worked tirelessly to build their company into the community staple it is today. Today, we have 5 locations and a central Warehouse. Those locations fall in Dearborn Heights, Canton, Farmington Hills, Waterford, and our newest location in Troy, which is set to open in the Fall of 2018. As the expansion took place, the founders looked to their family to help grow the business. Our success is built on quality work, great prices, and even better customer service.