My laundry and full bath were installed with custom sized Pioneer cabinets made of Hickory. I am very pleased with the construction of the cabinets and the insulation done by Nu-Way Kitchen & Bath. A custom door and frame were installed to replace an existing door/frame to a built-in towel cabinet plus 60" vanity. I got exactly the depth drawers I asked for (15" & 10" deep) to keep taller items in. I am planning another remodel project and will order Pioneer again. They were timely (6 weeks) in getting from date of order to receiving. read more

In addition to all the things mentioned in my original post, Pioneer is now giving our dealer/installer a hard time because of this review. I am sorry they did not consider that before they handled our project the way they did. Hopefully they will learn from their mistakes and improve their services, not punish their dealers. When we gave our down payment to the dealer, we were told typical turnaround was 5-6 weeks. So far, the process has taken 5 months, and we've been offered no compensation. The replacement parts are done, but not installed yet, so still waiting to see. Further updates to come.... Original post with a correction on delivery date (an unintentional mistake, sorry) and a status update: It seems this company is no longer what it used to be. Pioneer claims to offer fully custom cabinets - but they made mistakes on several we ordered, essentially sending the closest standard instead. They were over a month late (correction from original report of three months) on delivery - in other words, the order took TWICE as long to get as originally committed. To make it worse, Pioneer kept reporting "on time" status until each delivery date they gave us was missed, making it impossible to schedule anything else. Requests to send at least the base boxes so we could proceed with other parts of the project were ignored. When they finally did ship, there were pieces missing. Those took several more weeks to get. The replacement parts for their mistakes took three months, with no accurate target dates offered in the interim. Pioneer required full payment before they shipped, so they had all the money before we knew if it was done right or even when we would get it, leaving us no recourse on missing pieces or corrections. There was no penalty to them for late delivery, multiple missed deliveries, or mistakes in manufacturing (other than replacing at no cost). They did not provide details as to status, and clearly reported inaccurately to the dealer about our job more than once. There is a significant premium cost for customization, but they appeared to give this the lowest priority and could be bothered even to prioritize corrections. I don't recommend this company or their product, and will not order from them again. Their prices are too high for absolutely no customer service or even consideration. I am ashamed to know this is how they represent Michigan. read more

It's great that they're a Michigan company and that they use Sherman Williams paint so they can match a door or something if it needs to be replaced. However, our experience with them has been very bad. When our ordered cabinets arrived several items were made incorrectly - drawers and doors that aren't even square, wine cabinet not square, the silverware drawer insert was backward, and more dings, dents, scratches, and deformations than i should need to list. Pioneer has owned up to this - the representative who stopped by said he was embarrassed by it, but the company has done very little to make amends. They're obviously re-making pieces which aren't even square, but are holding up construction and templating for the counter top by not delivering until 'everything is complete so they only need to make one shipment. Which means we are out a kitchen for a few more weeks. If we dinged up doors and whatnot and it was our fault, this logic would make sense. Unfortunately, when this all on them I would like to think that they'd be eager to help make things right. It's disappointing that they care so little about their customers even when they know they are at fault. If you're considering Pioneer, think about what kind of customer service another company could offer before writing the check. It may not be 100% likely that you'd have the same experience, but if by chance you did, would you want to also experience a frustrating and difficult customer service approach from a 'higher-end' manufacturer? read more

I have had my Pioneer kitchen cabinets for five years and I LOVE them! They are white and look great. The drawers pull out all the way so it's super easy to put everything away. I love that they are made in Michigan too! Great company to work with! read more

We have had our Pioneer Cabinetry for years in our kitchen and 3 bathrooms. The cabinets still look as good as new and require very little up keep. We had one drawer replaced but other than that, not a problem. I recommend Pioneer to anyone building or looking to replace cabinets. Couldn't be happier with the cabinets and the service. Kathie D read more