I've been getting water from this company for four years with little problems. However, that's changed. This weekend $150 was removed from my checking account for no reason. I've been charged other times for nonexisting invoices. I've decided to drop the service. It's ridiculous. read more

Wish I could give zero stars. There hasn't been ONE delivery in the past year that actually comes on the scheduled day. Every single time I get a notice either the night before, or literally the day of the delivery, saying that the order won't be completed. It's to the point now that I schedule all deliveries 1-2 weeks before I actually need them because I know there's no chance they'll arrive on time. It's insanely annoying. Their website is terrible also, they still haven't figured out how to let people use a safari phone browser without getting the text and submission buttons cut off from view. Isn't this company owned by nestle, a multinational and Fortune 500 company? This is really the best they can do? read more

This place is the absolute worst! They're not reliable, they charge you for extra water that you did not receive, their customer service is awful, they reschedule deliveries all the time. I wish I could rate them a negative star! I do not recommend AT ALL! Stay away! read more

Company is garbage the drivers are even worse! They make delivery's but are incompetent to pickup the empties. Over 30 empty bottles, company just comes up with excuses and reschedules without giving you notice! Schedule special delivery for pick up and they charge you for dropping off more bottles! Do yourself a favor and stay far away. read more

ReadyRefresh - Over 30 empty bottles - Water Delivery Near Me - Jersey City, New Jersey

Never comes on time, and when you call they give you time it will be delivered knowing that they wont show.

Ordered a few times. The delivery itself was fine. The website, however, is nearly unusable. Reordering is unnecessarily difficult, and the prices for distilled water are unreasonably high read more

I agree with most of the reviews. I switched from Primo to ReadyFresh because they had fewer issues, and now they are merged with Primo. I have returned to the Primo service, which offers no customer support and experiences delayed deliveries. They are slowly postponing the day daily. I am waiting for delivery, and I have over 10 empty bottles to return, as they are unpredictable, so I cannot determine when to schedule pickup. Very disappointed with this service company. I don't know how they manage to survive, let alone take over Readyfresh. I don't recommend this company. I am determining if I still want to continue doing business with this company. Again, a change in schedule without any warning or contact, I just looked at the website on the day of the delivery, and the day has been changed. And they have pushy salespeople in local Costco who promise excellent service. Try to call the company, it always goes to a busy answering machine, promise to call back, but no phone call back. read more

ReadyRefresh - Here we go again... - Water Delivery Near Me - Jersey City, New Jersey

This is the worst service anyone could get. They don't deliver water when you need it and schedule a week in advance. They deliver multiple orders because they can't get the orders right and they can't even do a basic pick up for empty bottles. We have over 6 empty jugs in our building hallways and have scheduled 7 pick ups and they just bring us more unneeded water that we are being billed for. There's is no resolution and we've only been a customer for a a month and a half read more

We have been a customer for years and ever since PRIMO took over the service is HORRIBLE in NJ. We finally had to cancel our account after waiting over a month for a delivery that never showed up. After canceling our NJ account they still continued to charge us for equipment that they never came and picked up. HORRIBLE CUSTOMER SERVICE You cannot even get through on the phone and they don't answer your emails. read more

If you had a half star I'd give them that. They've routinely missed delivery dates. Originally scheduled delivery was 6/4, then 6/5, then 6/6. Now 6/10. They have missed 5 delivery dates just on this one delivery. Then, they don't answer their phone. Have tried numerous times to reach them and sat on hold for too long. Don't do business with this company or Primo Brands, the company that purchased them. Totally unreliable. WE'll be firing them as soon as we can get someone on the phone to cancel service and pick up the empty bottles. read more

ReadyRefresh - Missed deliveries just this week. They are completely unreliable. - Water Delivery Near Me - Jersey City, New Jersey

I wish i could give zero stars. Where do I start... Website? Absolute trash Support chat? Useless Call for support? no one picks up Delivery? Don't think they understand the concept Responding to messages and emails? a week or so at best This isn't how you run a business, let alone a service. If you can't meet delivery dates over and over and over, don't promise them. If you say you're going to reply, actually do it. People rely on water for their livelihood and your ability to not care whatsoever is astounding. You shouldn't be in business and leadership should all be dismantled. Waste of time and energy, go drink tap instead, will be better for your health than dealing with Primo/RR. read more

Never. They have no respect for your time You may have delivery at 1. They call 7:50 not coming will be there Thursday but don't ask if your available Guess what that came wed lol read more

They rebranded to primo and its even worse. How should Brooklyn residents get water delivery there has to be a better way.

I have been a Poland springs /Readyfresh /Primo customer for well over 10 years. On Saturday at 5:33 a.m. I got a text that my delivery of 5-5 gallon drums of water would be on Monday the 28th and could not be changed. The original delivery date was Friday, May 2nd. When I saw that text I attempted to cancel or postpone it through the website as our elevator has been out now for weeks. I did send an email. Once again we were promised that the elevator would be fixed this week but if it wasn't by Wednesday I was going to postpone Friday's delivery. As this is an apartment building the delivery guy has always been instructed to punch my code into the keypad, which would go to my phone & unlock the door. He must have run into someone who told him that the elevator was out so he just left it in the vestibule. Never called. Since you can never reach anybody on the website or by calling the 800 number I was going to tell him to take it back. I found out through a text that the water had been delivered already. It was left in the vestibule. I'm a senior living on the 5th floor & the elevator is still out so the bottles are still sitting there. I cancelled my contract. read more

I don't recommend this company. They have cancelled my water delivery 4 times in the last two weeks. read more

ReadyRefresh - Cancelled 4 times. - Water Delivery Near Me - Jersey City, New Jersey

Deliveries keep getting rescheduled for next day. Then the next day I get rescheduled again 3 days later it's out for delivery. Guess what cancelled at 6pm stating 5 gallons out of stock. Gave me a new delivery date for 4 days later. How can a water delivery company keep running out of 5 galls of water it's only 6 bottles every month. Should have been honest with on my original schedule date. Instead I drag in nd out the bottles every day because every day you say your coming. Cancelled my service today. your merger is going poorly read more

Horrible customer service. They keep skipping deliveries and when I run out of water they apologize. So hard to get someone in the phone. Nightmare read more

Readyrefresh, now Primo has zero customer service capability anymore. They've missed two delivery attempts in the last week and a half. One bottle delivered damage so it leaked out and they replaced it but after the third phone call. This company is no good, look for another water provider and save yourself a big headache. read more

I thought I was alone with my complaints about Primo. They are the worst water delivery company. I had been a customer of Deer Park/Ready Refresh for 30 years. This change to Primo has been unbearable. I'm looking for another water delivery company. They have changed my delivery dates at 3 times in a month. Claim they have delivered water when they have not and have the nerve to charge. They should be reported to Better Business Bureau! read more

I've been using Primo Brands for a while, but for the past two months, their service has been extremely unreliable. Deliveries are repeatedly delayed, and every day I receive a message saying, "Your order is out for delivery and will arrive today," yet it never does. Last month, my water was never delivered--they only picked up the empty bottles. Customer service keeps giving the same response without resolving the issue. If you expect reliable service, prepare to be disappointed. read more

Dumster fire - run!!! Primo transition: Mo. 1: Delivery delayed. Called and told 'you're added to schedule now'. Mo. 2: Text rec'd 4 days in a row advising my delivery is delayed until "tomorrow". Called and finally got delivery scheduled. Mo. 3: Got text that my delivery is delayed, AFTER delivery date - no new delivery date in text. My on-line account showed my order CANCELLED. Called and told sometimes their 'application cancels in error.' Cancelled service. Received a Primo marketing e-mail today something like 'Never miss a water delivery again". Lol read more

If I could give them 0 stars I would. My husband and I had been customers when it was Poland Spring then transitioned to Ready Refresh and now it's the abomination of Primo water. This last missed delivery was the last straw. In between the multiple invoices that we received with differing amounts, to the inexplicable driver tip charge that we were charged without us being aware of it, to the now mystery glitch on the account that cause ANOTHER missed delivery. We're done. Cancelled my service and will opt for a different (cheaper) and more reliable option. Good riddance. For existing customers- review your invoices carefully for shady charges! read more

First off if I could leave no stars I would. This company is the worst. They constantly change delivery dates or just don't show. They were bad to begin with but since the merger and name change to Primo it's even worse. We are a professional business and rely on the water delivery for the distilled water as well as drinking water. We were supposed to have a delivery on 6/13/25 which they changed to 6/16 and now is scheduled for tomorrow. We will see what happens tomorrow. Advised to others, stay on hold. You will eventually reach someone overseas and most likely get free product. read more

This has been the most unsatisfactory customer service experience I have encountered. The company alters delivery dates without prior notice or consent. I will never use this company again. read more

Minus one TRILLION stars is my review of Primo, Blue Triton and Ready Fresh, ... whatever they call themselves. ** DO NOT USE THIS WATER SERVICE ** They confirm appointments via text for delivery in the morning and hours after their deadline has passed they text that the delivery will be another day. This has happened over and over again. Primo brand and Blue Triton brand are terrible brands and if you go to the Better Business Bureau, you will see that they are not even accredited. Shame on me for not checking before I wasted my time setting up an account with them. What a headache! WARNING - Don't even waste a moment, go to Instacart or to the store yourself. It was much less expensive AND you don't have to deal with a company that is rotten at the top and the core. read more

One star is too generous. Ready Refresh has been a frustrating experience from start to finish. I recently received a SmartFlo replacement cartridge -- which, according to their own printed instructions, should come with a key to open the dispenser lid and a red protective cap for the bottle tube. Neither of these critical tools were included. When I called customer service to request the missing items (that they explicitly say should be provided), the representative told me I'd either need to "go find them somewhere/order them from some unknown place" or pay $95 to have one of their employees come out and install it. What?! You sent me a filter that I physically can't install without tools you were supposed to include, and your solution is either good luck finding them yourself or pay nearly $100? Even worse, when we were sold on this product, we asked if changing the filter would be free and something we could do ourselves. The rep told us word for word it was "free" and could be done at home by following the instructions. That turned out to be completely false. This company misrepresents its services, provides incomplete replacement kits, and offers zero helpful support. I'm now motivated to file a formal complaint with the New Jersey Division of Consumer Affairs. Do better, Ready Refresh. read more

Ready Refresh/Primo is extremely frustrating to deal with. Canceling a subscription and scheduling a pickup for empty bottles and the dispenser is a nightmare. They keep canceling scheduled pickups and make the process unnecessarily difficult. On top of that, they charge a $50 fee for the dispenser--completely unreasonable given how overpriced their water and delivery service already is. I've been waiting over two weeks for a pickup with no resolution. Very disappointing and not worth the hassle read more

They rescheduled my delivery 5x. Then just showed up on a Saturday and left the new water in the hallway, but did not give me enough notice to put the old bottles. Every delivery has been rescheduled as least once after they became primo brands. I cancelled my account and they showed up to clean my machine and drop off water??? They keep charging me gratitues for deliveries I have not received even after I cancelled. Absolutely insane, customer service agent would simply not listen and got angry at me when I tried to explain that I did not want to pay for a gratuity for a delivery I never received. Website is terrible an not useful at all, hold times can be an hour, and the AI is absolutely useless. I try not to leave bad reviews, but this is just a terrible service. read more

No water delivery nearly 3 weeks. They rescheduled me now four times and have been told something different by every person I've talked to. Absolutely horrible company to work with. Disgusting read more

do not trust this company- the delivery person in Queens,Ny specifically in Woodside area is a shit show- they dump the new gallons in the main lobby door and wont bring infront of your doorstep they expect you to carry all the way to upper floors- I ve called costumer service many times and just aaid sorry we will deliver- I just cancelled my membership, delivery guy isnt following instructions and Lazy AF read more

ReadyRefresh - Gallons of water and empty gallons - Water Delivery Near Me - Jersey City, New Jersey

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Before this company was bought out by Primo I had no problem at all. Since Primo took over I cannot get water delivered. Every day my delivery is postponed to the next day. I have been out of water for two weeks and cannot get anyone to answer the phone. DO NOT USE THIS COMPANY IF YOU'RE THIRSTY! read more

I would give zero stars if I could. We have a monthly recurring delivery for the office. The last time the water arrived, it was left on the street over the weekend, having already been delayed for over a week. It's been almost two months since that delivery and still no water. The most recent delivery was "canceled per my request" ... there was no request. And good luck getting a hold of someone to speak with. Their AI chatbot is only a little more useless than their agents, that is, if you can get a hold of an agent. read more

Beware!!!!! This company refuses to cancel my account even though I owe no money. There is no way to cancel online and when you call and ask to speak to someone or try to cancel you get cut off. They refuse to remove my debit card unless I replace it with another one. You cannot even cancel delivery. Auto pay cannot be changed or canceled. Price increase becomes automatic, and you can't do anything about it. there is absolutely no way to contact an agent, and the web is useless unless you want to purchase more. I now Have another water company delivering my water and orders go the way they are supposed to. They keep harassing me to make a payment by text because they cannot charge the card due to expiration change and cvc. word of advice, stay away from this company at all costs and defiantly do not give any payment information. I am going to report them to the BBB. Can't wait for them to fold!!! Company treads shaky practices. If the try to take any $ from me I will call my Attorney. read more

Forget about getting your delivery in suburban/rural Philly suburbs on time! We had only the first 2 deliveries go well. Since then, every delivery has been delayed or rescheduled. Customer service is in the Philippines and they have no ability to help. This last no-show delivery was rescheduled 8 times, not able to get here over a month, so I cancelled the service. Even more outrageous is they scheduled a pickup for the empty bottles but they can't get here to deliver full bottles! TERRIBLE SERVICE!! read more

In the last 40 days I have had 7 scheduled deliveries cancelled without notice. I haven't had a water delivery in over a month. The customer service people are very nice but you wait on hold for 20-30 minutes. They offered me a discount on my next delivery (as a consolation for cancelling 7 deliveries without notice) and then cancelled the delivery without notice. When I first became a readyfresh customer I never had an issue however since they were bought by Primo Brands they have been awful. read more

I had Ready Refresh, and then they were bought out by Primo Water delivery. Ready refresh were fine, this Primo water delivery is NOT Primo! They do not answer their phones, nor do they honor a reschedule of delivery... Zero star read more

I wish there were minus stars. On the initial the driver only brought the big containers of water, no dispensers. We have not been able to get anyone on the phone since. The only call I was able to receive was when I requested a new service... lol. Even then she could not help me because it was the wrong department. We have spent over 2 hours on hold trying to get this resolved. ** DO NOT USE THIS COMPANY ** read more

Set up delivery at the beginning the summer season for sparkling Saratoga water. I don't live there full-time so I need to be home to bring the delivery in when it comes. The first delivery was three weeks late and the second delivery four days late. I then start a weeks long project to cancel where their customer service continued disconnecting and their website just continued to buffer. I finally reached out to them on X to tell them to cancel my account and do not deliver September's order but of course by the time they got back to me September's order is the only order that got to me completely on time despite trying to cancel for weeks. I wasn't home so my neighbor brought it in and it turns out they delivered the wrong products anyway! Worst company and customer service I've ever experienced!!!! read more

No longer ReadyRefresh. They are now Primo Brands. The most unreliable company I've ever dealt with. Every delivery for the past 6-8 months was rescheduled multiple times. Also had service set up for my water cooler. Was told someone had to be home. Spent a day at home waiting for it to be rescheduled for next day. Next day spent at home and it was rescheduled for the following day. This went on 4 times. Company is extremely unprofessional. Try calling customer service. You're on hold for 40 minutes for them to just forward you to complete their survey. I wouldn't recommend this company to anyone looking for delivery or service to be completed as promised. read more

I've had nothing but issues with this delivery service since it's been taken over by Primo Brands! They cancel orders without any type of heads up or notification, even after they confirm the delivery and the driver is "on the way".....you wait around all day for your expected delivery and it NEVER shows up and then when you finally reach "Customer Support" it's still no help! Supposedly the drivers can just cancel orders and mark that it was per the customer's request, terrible customer service!!!! read more