I absolutely agree with the previous reviewer. Lola Traylor conducted herself completely inappropriately and unprofessionally, including lying, misleading information, and failing to follow up on applications. She spoke negatively about several rentals she had available, she refused my rental deposit, told me the interested property was suddenly unavailable when it in fact was, said that I was not a match for the property and she chose a senior citizen instead and that she was not sure that I could qualify financially for this property. I am a psychologist with the state of CA and my husband is an Aerospace Engineer, who own other homes in the area. Somehow she "figured" we would not qualify based on her own assumptions and opinion, NOT on the facts of our credit or other inquiry. To be specific, she never ATTEMPTED to process our application. Apparently there is a REAL application and a FAKE application, which is the one on her website. If she likes you she will offer a REAL application. WHO DOES THIS? She requested that we complete an application which we did, a MONTH before the particular property became avail, we called, emailed to follow up several times, expressed our continued interest, and when the showing date arrived I waited 1/2 hr for Lola, whom I had to then call to remind of the appt, and she arrived in her PJs, did not have the key to the rental, and just told me "oh well" and was giving up on showing the house until I pressed her to call the office.I do not like my time wasted and I expected honest, respectful, and courteous service from an agent. In a nutshell, she did not like the fact that I was a property owner, did not like the fact that I had rental properties of my own, did not like the fact that I was intelligent and had a family. She stated to me that this rental was on a 4 yr lease and she was not sure I was interested in a 4 yr lease. NOWHERE in the description of the property or on the application does it indicate a 4 yr lease is required. She never mentioned this to me, nor offered this information, until I confronted her about the rental and she stated "well, the elderly lady I rented it to was willing to sign a rental lease of 4 yrs, I didn't think you'd be interested in that". I have contacted the CA Dept of Fair Housing and Employment, the owners of these particular properties, and the corporate headquarters regarding this property manager/agent. If you are considering renting from this branch, please note: the application on the website is FALSE, per Lola's direct statement, she never looks at these applications submitted, however she does refer interested parties to complete these very applications. She lists properties with varying rental prices and photos that are NOT the photo of the actual property, and she will refuse to process your application and refuse your deposit should you ask too many questions and she concludes that you might be on to her "game". Well, I have a direct internal line of contact to the Dept of Fair Employment and Housing and other authorities and I intend to pursue this matter, on behalf of everyone else out there who might be subjected to this person's ineptitude. We will absolutely never again work with this agency and we will recommend to all our colleagues and peers to avoid them in any real estate transaction as well. read more