Lola Traylor has been managing our rental in southern california for a few years now, i am so pleased with her services and customer service. I recommend her to anyone looking to but, sell, or rent. She is very detailed oriented and i couldn't be more pleased with Property Star. read more

My boyfriend and I rented a house through Lola for a year, and we were continuously frustrated with her lack of professionalism. We made several maintenance requests, and they were all met with skepticism. When the thermostat stopped working, she asked us if we knew how to use one, and perhaps we needed to Google it. We went a month without an oven (working stove top), and a week without either, but Lola offered a toaster oven, "in case we wanted to make biscuits" (we moved from Georgia). We notified her of animals in the attic, and for MONTHS her response was to use snap traps, which we did, to no avail. When she finally sent an exterminator, we discovered the problem included bats in the attic, mice in the walls, and rats under the house. When the garage door ceased to work, we were again told to Google the issue. When we moved out, we discovered that her 'move out inspection lady' and her 'cleaning lady' are the same person, which is clearly a conflict of interests. How honest can this person be in her 'move out inspection' role? I strongly suggest avoiding Lola Traylor if you want a positive rental experience. read more

A fellow colleague in the Real Estate industry; her ethics and morals are above reproach. She is steadfast in her commitment to customer satisfaction at every point in the transaction. Have done professional sales with her, and she is meticulous in her business endeavors at all times. Have known her personally for 40+ years, and she always has a beaming smile and a wonderful demeanor. read more

Lola Traylor is the Property Manager for the house I am currently renting. Being new to this area, Lola has been extremely instrumental to my transition. She has been responsive in immediately addressing any concerns and basic maintenance issues for this great home. It is evident Lola is passionate about every facet of her role as Property Manager, as she holds the homeowner and tenant's best interest. It is a great pleasure to highly recommend Lola Traylor as Property Manager for a homeowner as well as prospective tenants seeking a new place to call home. read more

nightmare!! Our first landlord hires her 6 months before we moved. I thought she would be great since the owner of the home was horrible as well. At first it was smooth and she got some things fixed that we had asked for over 3 years. Soon after though we were given the option to move early with no penalty since the owner wanted the home for his adult children. Lola said she had the perfect house for us. We were 3 adults that included a 93 year old grandpa. That home was a nightmare on day one! The whole place smelled of animal urine which explained why all the windows were open when we viewed it. There were large chunks of carpet missing on every bedroom doorway due to previous pets. We were told those would be fixed right away. It took almost 2.5 months of living with the urine smell and stepping over missing carpet until the owner came up with a carpet guy. He had no idea the home was In such Ill repair. 2 weeks after being there the glass shower door exploded on me while I'm in the shower. I had told them it was missing a guide piece on the bottom but it wasn't fixed and the result sent me to the er. Her response was to send someone out to clean up the glass and a dry apology. We also had a bad smell while using the heat only to find that when we pulled up the vents they were piled with cat food! Lola became a nightmare! I had a water leak under the kitchen sink that was "fixed" 4 times and by move out was still leaking. I had a fridge that was burning a hole in the kitchen floor and although reported it was also never delt with. We were told it was a luxury and they were not responsible to replace it. The entire front and back yard was nothing but dirt and weeds. We were told we should be watering it but there was nothing to water! I asked why I should be wasting water on dirt and she told me that it was in the lease!! To water dirt?? No! We lived there for 4 months and for all 4 it was a nightmare! I am thankful to the owner who let us leave early but sadly it was to late for my grandpa who passed there in June after bouts of not being able to breath and even put on oxygen that he had never needed before. Please be weary of her. I was completely without words on how bad we were treated. There is so much more but I hope you get the picture. I have photos and emails to uphold my claims if anyone needs them. read more

Like most management companies they try to keep as much as your deposit as they possibly can. However this company has a nice scam worked out with their maintenance man. They recommend hiring a professional to clean the house before moving out. I asked for references and they gave me one. If you guessed the maintenance man you win. I got quotes from several cleaners and they were all in the $100 range except the maintenance guy wanted $300. Obviously I went with the $100 quote. Well guess who shows up to inspect the cleaning. You can probably guess where this is going. Keep in mind this is the same maintenance man that never came out to fix any maintenance request but he shows up three times in two days to inspect cleaning. Of course the house wasn't cleaned properly but for $175 his crew would do it right. I called him out on his scam. Take my advice and just pay the blackmail because it ended up costing me a lot more than $175. I requested a walkthrough with the manager thinking she would be fair. I was wrong. She started pointing out the same stuff the maintenance man did. For example there was dust on a closet shelf. Finally I told her to just subtract the cleaning fee out of my deposit. Out of a $2,700 deposit I got $1,500 back. To be fair some of the things I was charged was legit. For example a $500 lease break fee. read more

Lola has been very helpful. I contacted her about a townhouse in Golden Hills. She showed me the place, and offered to show other places as well. But I was sold on the townhouse. Moved in, there were a couple issues with the dishwasher and thermostat, she talked to owner, they bought a new dishwasher and thermostat for the townhouse. They also fixed a few other major maintenance issues. Overall, I am happy I went through her to find a place in Tehachapi. She is always pleasant and helpful. read more

I'm really new to all this and Lola herself explained her processes and what's worked for her. It's rare to find people who will take the time. And I trust her property management and work. Please give her a call if you have a questions about property management in Tehachapi. read more

We have been renting from Lola since we moved here from across the country in 2013. We found the house online and arranged the entire thing remotely - suffice to say we were nervous about what we were going to get. The property was exactly as described and we were very impressed with how thorough and professional she was and continues to be. We majorly lucked out and have ended up staying in the same house since then. Being newcomers to the area, it is especially nice that she has so many local contacts. In fact, we relied on Lola's recommendation for a realtor to explore the possibility of buying in the area. If we do not buy, we will prioritize finding another rental with Lola as the property manager. I get the impression that Lola's high standards benefit both renters and landlords alike. If we do buy and need to relocate within a few years, we will definitely ask Lola to manage the property. She is fair, extremely direct (something I greatly appreciate), and does exactly what she says will in a short time frame. As an example of this, we were recently in the hospital with a sick child and my mom was watching my son at our house. She told us the heat was broken and I texted Lola saying it was an emergency and we couldn't get back ourselves. She had a repairman to the house within an hour. It ended up being a problem on our end, but we were so grateful for the peace of mind it brought and very appreciative for how quickly she responded. Somewhat related, but we have also really liked all service personnel who have come by for repairs! She really does have the best local contacts. Hands down, your safest bet for a property manager in town. read more

Lola has been my property manager for over four years and I couldn't ask for a better person to manage my property! She is extremely responsive and does an AMAZING job getting tenants. The house has never sat vacant for more than a couple weeks! read more

Im a property owner called to get some information they where very rude and hung up the phone on me.

I can't praise Lola enough for the exemplary work that she does. She has been managing my properties for nearly two years, and has been able to respond to the needs of my tenants, as well as foresee problems that might arise. She has contacts in the area who can respond to issues right away, and always keeps on top of making sure the properties are well managed and the tenants happy. She's got great systems for keeping me informed, reporting that I need for tax reporting, income reporting, etc. She has been able to work with the odd financial issues that arise because the properties are actually owned by my IRA, not by me personally. I am very grateful for Lola and the support and vision she provides. She's simply the best! read more