Recently took over our HOA. Poor customer service. Called their emergency line several times…read more(during business hours) & the phone just rang. Not even an answering machine picked up.

Company does not respond to listing inquiries. I called in the morning and was told I'd get a call…read moreback from the listing agent. Having not received the callback, I tried following up at the by calling the main line and was told by the receptionist that I needed to go to go to their website and fill out their website contact form and wait for someone to contact me. Highly unprofessional.

I spoke with Malisa at CS on the phone and what a wonderful person. We met Malisa today and she is…read morestellar in all aspects of customer service and such a kind and authentic individual. We were inquiring about a vacation property and getting information regarding the HOA and Malisa was perfect in every way. It's so refreshing to deal with wonderful, joyful professionals who care about community and people. Highly recommended

Community Property Management presents itself as a polished HOA management firm backed by…read morecredentials, committees, and confidence. What you actually get is a long-form improvisation on the theme of "we'll circle back." Pros: If you enjoy channeling low-grade administrative horror into laughter, CPM has you covered. Routine tasks are transformed into ongoing sagas, complete with suspense, callbacks, and unresolved endings. Operations: Response times appear to be governed by a proprietary calendar system not aligned with urgency or reality. Emails are acknowledged in a friendly, professional tone, which is helpful, because resolution is optional. Institutional memory is impressively short, ensuring each interaction feels like a soft reboot. Policies exist. They are cited frequently. Their enforcement varies by week, staff member, and phase of the moon. Governance and Conflicts of Interest: Seasoned manager and daughter of the owners, Chelsi Rueter (CCAM, CMCA, AMS, PCAM and past CAI-Channel Islands Chapter President) was just formally recalled from her own homeowners association board by vote of her neighbors, while her fellow directors were joyously reelected. For a company that advises boards on governance, elections, and homeowner relations, being removed by your own community is not a résumé enhancement. The irony deepens with legal representation. CPM-managed associations repeatedly retain the same outside legal counsel. That attorney maintains a long-standing personal and professional relationship with Chelsi, yet somehow continues to appear as counsel of record across multiple CPM communities. This is presented less as a decision and more as a natural law. In my opinion, this constitutes an unmanaged conflict of interest. Even if technically permissible, the optics are doing most of the talking here, and they are not flattering. Bottom Line: Community Property Management is best suited for associations with patience, resilience, and a strong appreciation for dark humor. If you expect proactive management, clean timelines, or clear separation of interests, prepare to recalibrate early. Credentials are plentiful. Trust is conditional. Rating: 0.5 out of 5 unresolved action items, still "under review."

We employed Barlow Realty for the sale of our Leisure Village condo. ALL of the Barlow Family we…read moreworked with were knowledgable, helpful, professional, and friendly. McKay suggested some quick, practical, and economical improvements be made to the property and oversaw the project for us. The property sold quickly and for more than we expected. Their knowledge of the Leisure Village Association rules and regs was beyond helpful. We wish had known about them when we purchased years ago because they really know the local market. Our experience was positive and seamless. We would use them again and recommend them highly.

I was with Barlow Property Management (BPM) for 14 months. I rented in Leisure Village (LV) and…read morewhen I moved out, I found someone to take over my lease so Dan Klein did not miss a payment. I paid the entire month of Feb. and moved our on Feb. 14th. The new tenant, by law, could not move in until March 1, 2025 but she moved in on Feb. 28 as witnessed by the neighbors. In addition, Dan Klein, the owner, was to pay LV change of tenancy fees of $80. Dan Klein and McKay with BPM charged me both the $80 and for the last day of Feb. even though the new tenant moved in on that day. This is all illegal. Nothing new for both McKay at BPM and Dan Klein. They are horrible and will charge you for things that are not even legal to charge you for. NEVER RENT FROM BPM!

One of their employees accidentally turned my water off for 3 days in December. I've been calling…read moresince December 6th, and it's February 27th to get a resolution. The last 12 days I've called everyday and no one from corporate has been able to return my call or respond to an email. I pay $3,000 a month, and they have so many empty units, rent is now $2,500 online. They offered me a $100 gift card for 3 days of no water, even though my rent is $100 a day, and I couldn't stay for 3 days. I had to get a hotel because I also have a 5 year old daughter and a dog. No one has replied or responded. Meanwhile the trash hasn't been picked up in 9 days, washers and dryers never work, the hardwood flooring in my apartment peeled up, no one came out so I fixed it myself. I've been here a year and a half, and right now they offer free 1st month rent if you move in, but I got offered $100 for compensation in a place I couldn't live at for 3 days. The hold music says what a great place they are to rent room, and such a respectable company... but I haven't been able to get a hold of corporate office once. This kid Ian keeps saying he doesn't know what else to tell me but sorry they don't call back... Ramona at corporate office is a receptionist and says she passes on every note... it's been 3 months.

When I tell you this is literally the worst company I think I've ever worked with. The staff that…read morethey have at their properties and as well at this headquarters they are so disrespectful and inconsiderate. They do not care about you they don't care about your finances they don't care about your time. Veronica Lopez was extremely condescending to me. Stating that if I have a problem paying $3000 rent and not having a proper roof over my head I should get out of California. Like who says that? Keep in mind they're going to tack on late fees and never get back to you about it and say that they can't remove them for some odd reason. This whole company is bullshit I genuinely regret giving them any business and I will definitely not be renewing my lease!!!!

Just the facts. They represented the buyer insisted on their escrow and title choice. Why a 1041…read moreexchange but the buyer moved in? They Asked for the sellers moving address supposedly to send the seller a gift. No gift received. Why the sellers address was needed at all ?

The broker and office manager set the bar for this office. They are very knowledgeable, keep up…read morewith all the current laws and trends and are very trustworthy. The Realtors I've worked with are friendly and guide their clients through the entire process of buying or selling a home. Once in escrow it is easy for a client to have all paperwork at your fingertips as the Realtor invites you to an online portal which stores all the documents. No running through old emails trying to find an item. The portal also works with a cell phone so if you are on vacation it's no problem. The people I know who have used this company have been very happy with their Realtor's performance.

We have had a very negative experience with this management company and would not recommend them…read more Throughout our tenancy, we experienced ongoing maintenance issues that were never properly resolved--most notably the dishwasher, which never worked correctly despite repeated repair requests. The issue was acknowledged but consistently ignored or addressed with temporary, ineffective fixes. The most troubling issue has been the billing and invoicing upon our departure. Unfortunately, my father is very ill, and we needed to move out of the residence as soon as possible to be with him. After 10 years as residents--with repeated requests for carpet updates, virtually no repairs completed, and zero tenant issues--we believed the outcome would be more amicable. Charges, as shown in the attached documentation, appeared to change after the fact, and attempts to obtain itemized breakdowns were met with vague responses or no response at all. This felt highly unprofessional and, frankly, raised serious concerns about the accuracy and legitimacy of their billing practices. At move-out, we were charged $1,200 for "cleaning," which is completely unreasonable. After 10 years, yes, some light bulbs burned out; however, we replaced them. The unit was left in excellent condition and was professionally cleaned. The attached preliminary statement provides no detail or itemized explanation to justify these amounts. Requests for specifics were never received. Overall, this company demonstrates a lack of transparency, poor communication, and disregard for tenant concerns. Between unresolved maintenance problems and unexplained financial charges, dealing with them has been frustrating and stressful. I strongly advise others to proceed with caution and document everything if you choose to rent through them.

I rarely write reviews for anyone, but I truly want to write one for Esquire Management because of…read moretheir professionalism and excellent customer service. I have a rental property, and this company managed it for eight years. Throughout those eight years, they did an outstanding job--conducting annual inspections to ensure the tenants weren't causing any damage. Every month, they never tried to fabricate issues just to deduct money from the rent like some other management companies do. When I decided to take the house back, they handled everything thoroughly and professionally. They have a team of contractors, so whenever there's any damage to the property, they have the right people to take care of it. I also reach out to them for referrals to trusted vendors. Even though they no longer manage my property, they are always responsive, enthusiastic, and provide sincere advice whenever I contact them. Tracy Guillen, the owner, is someone I truly admire--she is truly exceptional. That's why I highly recommend Esquire Management if you're looking for a reliable and professional property management company in Ventura County. She is also an outstanding and knowledgeable realtor and broker. Additionally, a big shout-out to Janette and Ana on her team! Bests, Hang Nguyen and Phillip Le

We have a HORRIBLE experience from DEBBIE HANSEN from day one…read more Very Unprofessional, Rude, RACIST, Bad behavior. I called before we came to set up our ist meeting & Debbie said Don't accept walk-in even though I explained it to her that I called first before we came still RUDE, No smile on her face at all. ( the entire time we were there ) Also, if you call/email her if there's any addt'l reqs needed, she would answer it @ RUDE Mean way. We supposed to back out on this RUDE Unprofessional DEBBIE HANSEN but we are bout to close escrow. BAD business & DEBBIE HANSEN treated us like TRASH.

It was a delight to have worked with Gina Larson who was our escrow officer when we purchased our…read morehouse in Camarillo. She provided clear explanations to our questions, and was patient throughout the process and especially during the closing of escrow.

Rebecca is an amazing realtor! She has sold my last 2 homes with exceptional service. She went…read moreabove and beyond with creativity and determination. She is very current with the newest marketing strategies. Kept up with social media postings, many open houses with creative themes to keep it fresh. Had upscale broker tours with appetizers, wine and great music, had a "mini movie" made of my home with actors and a story line. Very cleaver. Had a drone fly over as part of the movie which showcased our golf course estate. She was such a go-getter with creative ideas to bring agents and clients to see our home. Hard working agent. Calm, cool, collected under pressure when trying to please many. Highly recommend.

I've worked with Summer quite a bit these last few years and I must say she is one of the most…read morefriendly and professional Realtors in the County! Our mutual clients have also raved to me about the wonderful home buying experience they've had with Summer. She is on a very short list of Realtors I would refer my family to. You are in the BEST hands choosing Summer's team to buy or sell your next home!!

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