I had them come out to clean out my ducts, hoping it would fix my no heat in the clothes dryer…read moresituation, and they arrived the next day, which is pretty impressive, especially since I had two loads of wet laundry sitting in the machines. Anyway, they got down to business right away, cleaned out the ducts--they weren't that bad, but it certainly needed it--and they went the extra mile by climbing in behind my tightly packed, stacked washer-dryer/pantry rack in my little mudroom to unhook the dryer hose from the back of the dryer and clean it out from there. Again, really difficult to get at; he was practically standing on his head trying to get at it. Anyway, they were not able to fix the no heat issue since it wasn't the ducts causing it, so my next step was to try and get a technician to come out. And in that process of trying to find a technician, I followed some troubleshooting steps on LG's website for no heat in the clothes dryer. Turns out clothes dryers have two switches in the fuse box, and sure enough, one of them was tripped. Got my heat back. The reason I'm going into all this gruesome detail is that once I got the heat back on, the wet, hot air from the dryer was dumping into the laundry room not going out the duct like it should. I messaged them back through the Yelp site here, and they came out immediately. He got in there again, and they taped it up and got it real secure. Now everything's just perfect. So while I may not have urgently needed the service, they were very helpful and professional, and I would recommend them to anyone who wants their ducts cleaned.

Everything went perfectly. Friendly and respectful staff. Did a great job. Certainly recommended.read more

Top marks all around. We needed to place our aged furnace…read moreand A/C units and called Better Air NW to come out for an estimate. Colin took the time to learn our wants and needs, understand our current system, and most importantly, what we did not want. It was a frank discussion to match the install with what we wanted; no upselling, no pushing for a heat pump once we said we didn't want one, no pushing extra services. Straightforward and honest. The estimate was right in the middle of the range (for this area), and we were able to schedule the work for early the next week. It was going to be a single day, but our "mission glitch" was some less-than-up-to-code electrical on the old system that needed to be brought up to code. That added a few hours and ran us over into the next day, but it was done at no extra charge. From start to finish, communication was timely and clear, by text and phone with email as a backup. Scheduling was a breeze and teams arrived exactly when they promised. The quality of work is excellent, and it all comes with a ten year warranty. Pleasant, professional, efficient.

We just need an annual service check for our furnace. Guthrie arrived on time, kept us in formed of…read morehis arrival and was thorough in his work, answered some questions we had. We used Better air because our former long time firm is no longer in business. We couldn't have made a better choice that Better air NW. We will be using them in the future.

We had Max come on time. Did complete cleaning of hvac vents and dryer vent. He went above and…read morebeyond in fixing our dryer vent which was leaking. Highly recommend.

Max is awesome. Very communicative and walked through each step in detail. Highly recommendread more

I hired Evergreen to clean my air ducts after a friend recommended I get it done to increase the…read moreefficiency of my furnace when I mentioned that the heat wasn't spreading to all the rooms very well like it used to. I had no idea this was something you're supposed to get done, oops! Anyway, they were great. Very friendly and professional. They came out within a week and now my heat blasts through my house like it used to a decade ago. Just in time for the cold weather. Highly recommend Evergreen!

I am rating - 3 for the customer service communication. The technicians did a very good and…read morethorough job, and I truly appreciate their work. However, the final price I paid was higher than what I was told over the phone, and I was also promised a discount that I did not receive. I also wish there had been clearer information about what exactly is included in the service. Although the website lists the included tasks, the differences in pricing and service levels were not clearly explained. I hope the company will improve transparency around pricing, provide clearer communication, and that customer service will keep its promises in the future. Next time I will pay closer attention to the details.

Seattle Dryer Vent Cleaning was great to work with. Making the appointment was super easy through…read moretheir automated scheduling form. Richard arrived early in the service window, was friendly, professional and communicated effectively. He identified an issue with how the dryer vent was installed on the exterior of the building during our siding replacement, fixed that, and gave me what I needed to go back to the contractor as well. Great experience, super easy and thorough.

I write this review as a retired CEO of medium sized NYC Business…read more Lindsey and his helper showed up (EARLY!!) and dove right into cleaning my dryer vent. They were polite, effieient, and effective at their job. I would comfortably recommend this crew and their Company. Michael Cirker

UPDATING TO FIVE STARS because Brett and Quintan came today and were AWESOME. They not only fixed…read morethe issues I originally posted with a 3* review, but also revisited what we had discussed back in March - fixed it, and found something new going on that we will fix soon. VERY happy now. Prior review: We hired Capitol Duct because they were the only company we called that used a scope (camera) to examine the ducts before cleaning. We should have gotten the ducts cleaned before installing an in-duct booster fan, but we didn't think of it, so we needed the cleaners to be extra careful with their rotating brushes in that area. They came out 3-2-26. [I deleted the rest of my review, but the photos can' be deleted - they show dirt that showed up on our filter 2 months later. Capitol Duct came out again right away and took care of everything. NOTE to others - if something goes wrong, call them before posting a bad review.]

This company collects payment up front, which is fine. I paid for duct cleaning service and was…read moretold I could cancel for a refund at least 48 hours in advance (I asked). I cancelled my appointment five days before the scheduled service (I found another provider) and received a call back from the admin stating it will be refunded in a few days. I trusted it was done. It was not. It's been 2 months. I cannot get ahold of anyone via phone or email. I've left several messages and emails with zero response. I advocate for supporting local, small businesses but these guys are not it. They are unresponsive and clearly do not follow through. Do not give them your money!

The folks at sonic air ducts are extremely professional and I am really happy I called on them to…read moreaddress my vent related issues. First, I had initially called about my dryer vents since my dryer was complaining about it, and I was worried since it's a known fire hazard. But they offered me to deep clean the other vents too, and I gladly accepted since I've noticed a lot of dust too. Richard the technician did a good job with the air vents and I could tell the air was lighter at home. However the dryer kept complaining days after. So I reached out and they had Richard come back again for second visit for free, and they realized my dryer ducts are extremely long and extremely clogged. Richard managed to extract a massive (see photo) bag of lint after a couple of hours of hard work. Thanks for being thorough! It was a great experience.

The service was unprofessional and the cleanup was incomplete. They only had basic tools and could…read moreonly clean from both ends of the vent -- their equipment couldn't reach through the entire vent. After a quick attempt, they simply stated they had done all they could and asked me to pay.

The two men that did our cleaning were very professional and explained in detail what they were…read moredoing. We were very satisfied with the results. Dennis Schneider

They showed up on time, were very considerate and professional and completed all work for their…read morequoted amount. Post service they provided photos, videos and a report along with an invoice easily paid online.

Mo came to our house today and did a great job cleaning our ducts, sanitizing the ducts. He was a…read moretrue professional. We highly recommend him and the companies services.

Update: I was billed twice, so you'll want to double check your statement. I paid by check--to…read moreavoid the unexpected fees using my debit card. In related news, I later found out that asking adding a surcharge for debit transactions is actually illegal per U.S. Federal law. Good to know. (https://usa.visa.com/dam/VCOM/download/merchants/surcharging-faq-by-merchants.pdf) You might bring this up when they attempt to do charge you for a debit card, which my agent did. They can charge up to 3% for credit cards. Nevertheless, the good folks are the office were very nice about reversing the double-charge. I am waiting to see when it comes through. Pro's - Basic work seemed to be done well and at a price that was competitive with others I contacted at least for the basic service. - Communication was prompt. - After some re-scheduling on their part, the team did the work swiftly and efficiently. - Most of the terms were clear in advance, using Yelp Projects. Con's - This is a fairly shiesty corner of the home maintenance world. Many providers seem to give you a low-ball estimate to get in the door and then upsell significantly. - Envirosmart is not an exception. - The initial quote was $200. This included scoping the ducts and doing the negative pressure clean-out. - Onsite, they then upsold me to $670 for a more thorough brushing of the vents, sanitation, and some other ancillary services. - They were only modestly well-organized. They called the day-of to reschedule because of a conflict with internal training. They also confirmed a different time than I had originally scheduled. It was the difference of a 9 to 11am original window and a 2:30-3pm arrival. - The Yelp Project communication could have been clearer. They did not specify whether they were calling to quote me or coming to do the service! Amid all this and with some clarification and flexibility on our part, we worked it out. I would have appreciated either a discount or additional service for the delay. None was proffered. I did not go ahead with the upsell as I had already gotten quotes for less from other providers with somewhat more transparent pricing. I think the work they did appeared fine. See attached pics. Your guess is as good as mine which are before and which are after! They did not specify when they sent them to me and email took off the timestamp. I'm hoping the cleaner ones. I probably will try another service when I do this again and with a higher rated provider. All in all, though, I had low expectations and those low expectations were met.