I have been going to Ray for 25 years. [[HIGHLIGHT]]I have always left with a smile on my face.[[ENDHIGHLIGHT]] They are honest and caring with their customers. I have never had to question their work. I highly recommend. read more

Stay away from this shop if you value your time and money. I dropped off my 2017 Audi Q7 after hours and left a written note clearly stating that the steering rack had failed after a storm. I wasn't asking them to diagnose an unknown issue--I already knew the problem. I simply needed to know if they were able to repair it. Instead, they kept my vehicle for four days, then called me only to tell me exactly what I had already written in my note. After that, they admitted they couldn't perform the repair because they don't have anyone who can program the steering system. If they knew they weren't equipped to do this type of repair, they should have told me immediately instead of wasting four days of my time. They then charged me $170 for a diagnosis I never requested and even listed inspections that I never authorized. [[HIGHLIGHT]]The worst part was their attitude. When I questioned why I was being charged for something I had already identified myself, instead of trying to resolve the issue professionally, they threatened to call the police.[[ENDHIGHLIGHT]] Based on my experience, I cannot recommend this shop. I felt that my time and money were not respected, and I will never return. I strongly encourage others to look elsewhere for honest and professional service. read more

Very pleased with the work provided at Rays. Also seemed to be priced very fairly. I definitely recommend them if you're looking to have your car serviced. read more

[[HIGHLIGHT]]Did work without my consent. Didn't tell me what or how much until after they did the work.[[ENDHIGHLIGHT]] Charged almost $200 in labor to install a $55 fuse and $200 battery. Threw away the battery that was under warranty. read more

I got a few things fixed up for a servicing. The team was honest, fair, and straightforward about what needed to be done. The work was done quickly and with real attention to quality, and I appreciated how timely and professional they were throughout the whole process. [[HIGHLIGHT]]Super friendly people.[[ENDHIGHLIGHT]] Highly recommend read more

A truly #1 Service Center. Recommended by a coworker. [[HIGHLIGHT]]Made an appointment for my vehicle for a wheel alignment at 8am. Greeted by Ray.[[ENDHIGHLIGHT]] Within the hour he had it done. Explained with the alignment paperwork of how in the red it was, to the final printout of how he made sure it was all in the green after many adjustments. The price was less than $150. [[HIGHLIGHT]]Felt so reassured of his work and walked out a very happy customer.[[ENDHIGHLIGHT]] I will definitely bring my vehicle back for its upcoming oil change and yearly service check up with the feeling of being completely satisfied knowing I've found a trustworthy mechanic. read more

Amazing service, honest pricing and superb customer service. We take all our cars to Ray's and they do great job! read more

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Ray's is all you need ! Staff is outstanding!!!!!!! They definitely know how to treat the customers!!!! BEST IN THE STATE!!!!

So I have waited to see the end result but after 1000 miles I have to say that the quality of workmanship is beyond reproach. I have a Ford Diesel with 250000 miles and had a catastrophic engine failure. I was recommended to Rays from another mechanic in town because they would not touch the job. I sat down with Ray and he outlined my options and costs along with his recommendations, man this guy knows diesels. After discussion, we decided to change the entire engine which was the best return on investment. Once the engine arrived Ray and Hunter worked the issue and got me back on the road. No issues noted and have 1000 miles I am going strong. Hats off to Christine at the front desk for coordinating the whole thing!! It turned out to be a GREAT first experience with this shop, I think I have found the elusive Honest Mechanic! Thanks Ray and Team!! read more

Best service center in Monmouth County by far! Family owned and operated. Very honest, hard working and caring people.

We have been using Ray's for a few years now and they're always fair, knowledgeable and friendly. From routine maintenance to a couple of bigger jobs their work is top notch. read more

After being taken to the cleaners by Toyota in Eatontown for years I decided to give a local family owned shop a try. My friend recommended I try Rays in Neptune City so I read a few reviews and gave them a call. Ray answered the phone with a positive and welcoming voice. Told me to bring my car right over and he'll take a look at it. So I did just that. All said and done Ray went out of his way to help me out and did it with a smile. The price was extremely fair and explained down to the last weld. Ray found ways to save me money by fabricating parts and being creative with his talent. Not just ordering new and replacing things that don't need to be replaced, like Toyota would have done. Here's the best part. When I came to pick up my car Ray talked me through everything that was done and why. Suggested a few things that would/come up in the future and how he would handle them when/if they do. His wife was working the front office, his son is one of the mechanics and his name, Ray, is on the sign. It's just a positive mom and pop family business that is honest with their clients and there to help you not gauge your wallet. I just felt really good about the experience and will use/recommend Ray's to anyone looking for a shop to use. Note: I will update this post if the work turns out to be bad but I just don't think I'll have to. Thanks Ray. read more

We have been going to Ray's for years. He has worked on all our used cars. Family run business, reasonable (for mechanics' prices) prices. TRUSTWORTHY! Most services done within a day. They keep you informed and give you the option of how much you want done or spend. Now that we have moved out of the area, we really miss the business. Everyone is friendly and take the time to explain things to you. There are many more positive reviews on the Google review site. read more

Have been going to Ray's for over 30 years, even after moving out of the area. Always excellent service, Ray and the staff are helpful and friendly, willing to go out of their way to accommodate the customer. Over the years there have been several occasions when they helped us save money on repairs. Wouldn't go anywhere else! read more

I can't say enough GOOD about this business. I first went to the Dealer about a relatively simple repair - I looked up the part & would have done it myself but I have no time. I was shocked by the Dealer's inflated price (even the part price was a LOT more) so I decided to try a smaller Mom & Pop operation. I have a friend who likes & recommended Ray's. I ended up needing more done than told to me by the Dealer. Even with ALL of it finished Ray's Service Center charged us 1/3 less than the Dealer quoted BEFORE I found out I needed even more work to fix it properly. Had the Dealer actually opened up the door panel & even looked they would have seen that I needed the second part. In that case I am sure the bill would have been nearly 1/2 the Dealers quote. Great People - Fast Service ! Thanks Ray! read more

What's better than having an honest mechanic? Could have sold me 2 new tires but repaired instead. Could have changed oil, etc. but "not ready yet." Ray's is the go to shop for both of our cars! read more

Rays exceeded my expectations! Although they were super busy and booked for days, once they heard about my car trouble they squeezed me in and i got my car back within hourse. Totally honest, respectable workers and reasonably priced, quality service. Love supporting local business owners and will give them my business in the future. read more

We've been taking our cars to Ray's for several years now, and I've always been happy with the prices and the service. Every one of the staff are friendly and helpful. They are completely trustworthy. I wouldn't take my cars anywhere else. read more

Ray's has that rare combination of skill and honesty that is virtually impossible to find among auto repair services. Through a weird series of events, I've been through 3 cars in the last 5 years. Over and over again, they have saved me money and done great work. Recently, I made the mistake of bringing my car to Lester Glenn Ford in Ocean Township because it's a hybrid, the car had an electrical issue, and I thought they would be in a good position to diagnose it. Long story short, after two visits there, they quoted me over $8,000 for two repair jobs. Rays charged a total of just over $1,400 for those same jobs plus some other minor repairs. The car now runs more smoothly than it ever has. I tell everyone about Rays and will continue to do so. They're truly nice people and a rare find. read more

I was coming from out of town to look at a vehicle I was interested in buying off Craigslist and called Rays to ask them to look it over for me. They were so helpful and patient. They explained what they were looking for based on their knowledge of the make of the vehicle and went over the carfax history with me. They also managed the owner of the vehicle very well who came with me to the appointment and who was a pretty intense and intimidating. They treated me as their customer not the owner, which I also appreciated since my experience as a woman with so many mechanics is that they will just talk to the man in the room. The vehicle checked out except for a few minor things and I felt much better purchasing it after their inspection. Thanks so much Rays, if I lived closer I would definitely come back to you! read more

I brought my car in for an oil change and maintenance check. Spoke to Ray and office staff Jaime and Linda. They are such dedicated people. In a world where companies do not care and customer service is gone, this company is above all the others. They care about you and treat you like family. I recommend Ray's to everyone. All any of us want is honest work at a fair price and that is what you get at Ray's. read more

They charged me $55 for an oil change on 2 door Toyota Yaris 4 cyl. Just an oil change. And were rude when I told them that's insanely high

My car and I were recently in a horrible car accident. I was the victim of a negligent driver. Thankfully I am physically ok. We were visiting Ocean Grove for the weekend and had no idea where to have our car towed after the accident. . The woman at AAA was kind enough to recommend Ray's service center and I can't thank her enough. Linda, one of the owners, has been nothing but kind, supportive, helpful and understanding. She made recommendations in order to help us as well as was very patient with the other insurance company while they dragged their feet in resolving the claim!!! I cannot recommend them enough. read more

I wasted almost $1000 here on an overheating issue for the problem not to be fixed and to return to find it was really my head gasket. Never again. read more

I found this place online because of the reviews. I went there to have an overheating problem looked at. The receptionist is friendly. They charged me for a thermostat and radiator cap. All was fine. When I got home after the service, I went to check the engine and could not pop the hood. I brought the car in again the next day and told them about the problem. The owner was very contrite and seemed to blame me for the problem. It ended up being the shop broke my hood release cable, didn't notify me about it, and charged me for opening the hood up and replacing the cable. They obviously don't stand behind their work and charge you for their mistakes. I would never go there again. read more