Went to Mavis today for a nail in my tire and had another great experience. Dexter was thorough, professional, and very helpful from start to finish. This was my second time here and both visits were fast, convenient, and stress-free. Definitely appreciate the great customer service! read more

Mavis Discount Tire in Neptune, NJ, was an incredible disaster. I bought 4 tires for our car there, and when the dash light kept coming on, saying that we needed air in our tires repeatedly after constantly adding air almost every day. I called Mavis when they first opened in the morning, and they told me I could bring my car in to have the tires checked out. I arrived just after 9 AM but sat waiting for hours to see what they found. At 11:30 AM, I saw that my car had not yet moved, and they had not even looked at it. I asked the manager what happened that they had not even looked at it yet, even though I spent the entire morning in their waiting room that featured an out-of-order sign on their bathroom. The manager asked me to leave since they were unable to get to my car in a timely fashion. If they were having problems, they should have let me know. I would not recommend this facility under any circumstances! Dr. James Brown. read more

Mavis Discount Tire - Tires Near Me - Neptune, New Jersey

I've been going to Mavis for a few years now and haven't had any significant problems until coming to this location. The front desk employees were condescending and dismissive when I asked questions and declined services I didn't want. I was also made fun of for calling my dad for a second opinion, which I found extremely unprofessional. I understand recommending additional services, but customers should be able to ask questions, get a second opinion, and decline additional services without being belittled. I'm disappointed because I've been a customer for years but based on this experience I won't be returning or recommending this location. read more

If you can choose a different Mavis go somewhere else! Staff super rude. They also knowingly use handicap spots/ramp zones in the plaza for cars they are working on. read more

I walked in the store and was immediately greeted with a friendly hello! The customer service gentleman asked me which was my car outsie and then went out to look at the car and tires. I was given the information for different quality tires and pricing that they offered and I chose the premium level (Hankook). They then offered me the option for alignment, which I took. I asked if the car could be ready at a certain time and they guaranteed that and also said that they should be done earlier than that and they would call me.. .They did! Great experience, good pricing and I'm happy I chose Mavis in Neptune. read more

Jesse at the front desk was the kindest and efficient! I was in and out! There for an oil change! Great techs and great customer service!!!!!!! read more

Apparently when Mavis sells you a bad battery you are supposed to bring it, in the car, so that they can check it otherwise the warranty is good for nothing. So in other words, I was supposed to know, when my car couldn't be jumped, that I was supposed to go on the website to learn that the two-year warranty is only good if you have your car towed and then leave it there to have them check it out. Of course I didn't know this and when I brought my car to have it checked out at my garage they had to replace it with a new battery. So apparently Mavis can sell bad batteries and place an onerous burden on the consumer and have us throw away our money. The manager said he's just telling me with the company policy is. I think it's a very bad company policy, and I will no longer be getting any service done at Mavis. read more

Took my car in for a nail removal. Took me right away and took care of the problem.. did not need a patch.! They are fast, professional and most especially honest. How great is it when a business doesn't seek you something you don't need. Been here before and it's always the same! Recommended read more

Great teams at Mavis Neptune they took care of me and my family's car and I am very happy with the service they provided me and my family.

Despite adjusting air pressure on my front left tire twice , my tire gauge light kept going off. I feared a slow leak. I stopped by this Mavis store at about 6pm. Unfortunately I had to wait a bit as they were busy. However when they checked out my tire they could not find anything wrong. All 4 tires got topped off, checked for nails etc and then I got sent on my way. They were friendly and competent. Thank you! read more

excellent customer service service. I recommend that everybody come here and see Ed. they knew exactly what I needed and took care of business. read more

This location provides great, quick service, great communication about updates and is friendly and timely.

Today I had an appointment I made online for brakes. When I bought tires they recommended rear brakes. Since I use another garage for service I declined the service. When my garage couldn't get me in for a few weeks I returned to Mavis. They did a great job, fair priced and actually got me in and out as I needed. Thank You to their dedicated team who are busier than usual and taking care or business. read more

Mavis on Rt 66 (near the Asbury Park traffic circle) restored my belief in customer service. Last Thursday my car's tire indicator light came on as I headed out to my doctor's appointment at Hope Tower. I checked my tires, they looked OK, but I was still concerned that there may be a slow leak. I pulled into Mavis, and David the attendant said that due to their workload it may take a couple of hours before they got to my car. A few minutes later as I was booking an Uber, David walked over and said that before he wrote up a work order, he could do a quick test to see if it was just low air pressure due to the cold or truly a leaky tire. Sure enough equal low pressure was in all 4 tires. He filled them with air and sent me on my way. When I asked "how much do I owe" for this service, David said, "There's no cost, you owe nothing. Enjoy your day." Why does this matter? It matters because David took 5 minutes of his time to save me hours. Exceptional customer service starts with having curiosity and a creative problem-solving mindset. David took a moment to think and came up with a simple remedy that saved me time and money. The least I can do in return is to offer a public "Thanks, David at Mavis," and share my story. read more

I pulled into this Mavis location this morning because my tire warning light had just gone off. Though the shop was so busy that I couldn't get an appointment for hours, Dave, the manager, checked my tires himself and had me back on the road in minutes, no charge. I look forward to returning. read more

My go to place for my quick oil change in the local area, I can always drop my car and pick it up later with appointment, a bit pricey but love the proximity and the professionalism of the staffs, read more

A bunch of LIARS - I called in to ask for a price on replacing a serpentine belt with a tensioner pulley they gave me a price of $500 just to do that meanwhile another qualified auto repair shop quoted me $300 to do an entire tune up on my car spark plugs coils and the belt and tensioner $300 for everything these people are corporate scum will never go here again one outrages price was enough for me to doubt the credibility of this place read more

Went there to let them know I needed spark plugs and coils replaced. The guy at the front desk told me they "Don't do engine stuff". I came here in the past and they worked on my engine. Pure laziness. Guy needs to be fired. I wish I could give zero stars. read more

My Jeep needed a new battery. I showed up with no appointment and they took good care of me. The car battery was boosted so that the car could be driven from the lot into the garage where a mechanic installed a new battery after cleaning all connections etc. He also took tire pressure at no charge. The cost in the end was very reasonable for a good quality battery. read more

Definitely not worth the wait and WAY TOO EXPENSIVE. They try to up-sale you on problems that you didn't bring your vehicle for. I just wanted 4 new tires, balanced and rotated. Cost $460. Fine! They said it will take 2 hours, but an hour and a half later, "Ed" calls me and says "the breaks, rotors and calipers on the rear are bad and just to do 1 caliper, it'll cost over $500 more. Let alone do both side breaks, rotors and calipers. It would've cost $1000 on top of what I just spent on just getting new tires. Definitely trying to hard to make money. read more

Mavis Discount Tire - Waiting way too long for 4 new tires. - Tires Near Me - Neptune, New Jersey

Great experience here. Very happy with my oil change and new tires. Honest and fair prices.

Customer service was terrible today. I've been coming to this location for a long time and have never been spoken to the way I was today. I will not be going back to this location anymore. I will try out the Wall location which is an inconvenience but if the customer service is better than it'll be worth it. read more

Went there at around 11:15 am to get a tire plugged. Was told I needed two new front tires because of tread wear and a rotation. Wasn't expecting to get all of it done but figured ok sure. Had warrantees on the tires, which were useless in this case and basically every other time I've needed a tire replaced. Waited four and a half hours while people who got there after I had arrived were helped. What I thought might be no more than $50 to replace wound up costing a little more than $430, AND Ed tried upselling me on top of that. No more Mavis for me. read more

Customers be warned. Dishonest business practices here. They will schedule you and take a deposit for tires they do not have in stock and do not inform you of such until you arrive at their shop. Made an appointment online today and they even called me back to confirm the appointment and never mentioned that the tires I ordered were not there. To top it off the manager Brian and his assistant are very rude and incompetent at their jobs and sorely lacking in customer service skills. Incredibly, the assistant Ed said if I wasn't happy then I should speak to the main office. He dialed the phone for me and then walked away. I've never seen that kind of behavior in any store in my life. The manager Brian then came out and was completely unhelpful and told Ed to never let a customer speak to the head office and dared me to make a complaint and said make sure you get my name right. BRIAN. He then dared me to write this review so here it is. I have just contacted the Mavis head office. They apologized and said they will be investigating their employees behavior. It turns out the tires won't be arriving until next week. Had they said that when they called to confirm today's appointment, I would have been fine with that but it is clear to me they just want to get you in the shop and sell you something different. Classic bait and switch. BEWARE. read more

On a Friday morning, I went in with one of those "cheap brake job" coupons they have online. I asked them to please put the truck on the lift and let me know if any additional work needed to be done and call me before they do anything. Friday passes, Saturday passes - no call. I finally call first thing Sunday morning and ask what's going on. They tell me the truck's on the lift and it cannot be driven out of the bay because of something extreme like "the brakes are so dangerously worn down, the calipers are seized, we cannot fit new pads in - you will absolutely die if you drive this truck away". Surprised, because I had replaced the rotors and calipers less than 2 years ago, I told them to put the wheels back on, drop the truck, and give me the keys when I come into the office. I would not be paying for anything and withholding the truck for any type of payment would result in the police being called. Thankfully, when I got into their office, the manager kept his mouth shut, gave me the keys, and I went on my way. I spent the next weekend replacing everything myself and low and behold, the "extra work" that needed to be done was bogus. read more

My steering wheel vibrated during braking. This prompted me to take my car to Mavis, Neptune. I learned I needed new front pads and Calipers. They installed them on 4/6/22, costing me over $700. Once again, I began having problems with the vibrating steering wheel while braking. Took it back on May 26, 2022, and they checked and said one of the calipers were bad. Replaced it. Car seemed fine. Recently noticed steering wheel vibration during braking AGAIN!! Also, there's been a lot of brake dust on my front hubcaps. I went back on 9/6/22, and was told since there's no Mechanic available, I can leave it and they'll get to it the next day. I'm ABSOLUTELY NOT leaving my car with them !! At this point, I prefer a refund, because I don't want them touching my car. I will be contacting Corporate and send them my receipts along with the receipt for the bad caliper at no charge. I'm sure the other Caliper is bad as well. I paid off, and cancelled the Mavis credit card I received that day. Oh an for the record, the first day, the front desk Dude asked me to write a review about my experience. Here ya go. This place is not even worthy of a one star. read more

Terrible customer service. Tried to go there with questions about services and each time the rude, know it all managers were just that rude. Never again and please don't post an auto bot apology. read more

I came here out of necessity. My car wouldn't start after I filled up on gas next door and I felt like these guys were really going to help me out. They told me an hour wait to get the parts and install them. Fine. It's been 3 hours and I'm still here! And they keep telling me all of these other things to "keep in mind" to maintain my car which is really overwhelming. read more

Would give a ZERO star rating if it were an option through Yelp. Never found the leak charged me as if a leak was fixed. Found the source of air leakage and was told I would have to pay all over again although I personally spoke to someone there stating to come back and they'll fix the leak charge FREE. Won't be doing business here again. I advise to stay away and pay the extra dime for a reputable tire shop. read more

We had a flat and got towed this Mavis location. It was 4:30 ON Saturday afternoon and they closed at 5. Happy to report these guys were fabulous. We offered to leave the car but they said they'd take care of us AND THEY DID. They put on two new tires ( at a great price) and had us on our way in only an hour. YES they worked overtime for us. HIGHLY HIGHLY RECOMMEND. read more

Do not go here!!!!! A complete rip off. Go elsewhere. They don't care about customers or what corporate says. They refused a service. DO NOT GO HERE! read more

i brought my car in for 1 tire that was obviously leaking. manager informed me 2 were but vehicle displayed no air loss in any other tire.then he informed me a tire needs replacement,I stated I only wanted tire the flat repaired and a free rotation. He put the worst tire on the front!! Negligence or spite? Unsafe.. a manager in a TIRE STORE should realize that.. read more

NEPTUNE MAVIS IS A RIP OFF !!! I went to Mavis Tire in Neptune NJ. I told the gentleman at the counter that I had a slow leak in one tire. I further stated that I believe I picked up a nail, asking if they still did plugs and or patches. He responded yes, let us take a look... Approximately a hour later he called me to the counter, and stated it's all done. I was charged $103.00 to get 1 tire patched. TOTAL RIP OFF !!! This time last year, same scenario at Jersey City Mavis... The center charged me only $40.00, and I gladly gave the tech a $20 cash tip. I will absolutely be using any other center for my tire needs !!! read more

I came home from vacation to a completely flat tire. I called Mavis as they are close to my home. The representative stated it would be $195 for a new tire. I said I would call back, but then he said he could give me $20 off and it would be $175 plus tax. I asked if that included everything, and he said yes, so I said ok, let's do it. I had my car towed to their location, and then proceeded to receive 3 to 4 calls from a gentleman stating the order for the tire was never placed, but he was working on it. He also advised the price had changed to $182.99 for the tire. I was annoyed but wasn't going to make a fuss and even though the calls were annoying, the gentleman sounded on top of things. The following day I go to pick up my car and I'm told the bill is $220. Dave who I believe is the manager stated there was an additional installation fee that was never mentioned. He also stated that I did not speak to the local store, but to a call center and that the fee breakdown was on the email I received from Mavis. I showed him my email and there was no pricing on it whatsoever. I feel like the pricing was misrepresented and I would have gone somewhere else had I known the full costs involved, but I also did not appreciate all of the excuses Dave made. He did not attempt to provide a coupon or any type of customer service when I complained and also told him I would most likely never use them again. Way to lose a customer over $25 bucks! Update: Received a call from a regional manager apologizing for the service, and he offered me a $100 voucher for a future visit. I normally do not complain or take the time to write reviews, but I do appreciate the quick response. I am a satisfied customer as long as there is no issue using the voucher when I need to. read more

I was very satisfied with my purchase. The wait time was a little long but the great price was worth it. Overall a good performance for sure. I will come back. read more

Looked like I needed new tire.....and they are Not cheap to replace. The tire representative looked at my tire and went into full detail as to why I DIDNT NEED A NEW TIRE. He could have taken my 400.00 and not say a word! Great customer service!!! read more

Worst customer experience I've probably ever had. Barry (assistant manager) sold us a mismatched tire and refused to admit he did it. Instead he told me I'm a liar... avoid this dump at all costs read more

Had a flat to be fixed and my regular tire to be fixed. Waiting room had chairs 6 ft apart. Dave the manager had a mask on. Work was done quickly. It this time of the pandemic all rules were being followed. Felt comfortable waiting. Work was excellent. Thanks read more

Two flats in six months and Mavis handled each time. They seem to be very busy and a touch surly (can't blame them based on the customers who are also a bit cranky) but they tell you when they can get you in and each time was accurate. Reasonably priced and I'm sure I will return with my next flat in 3 months. read more

I enjoy the close proximity to home and also the courteous and professionalism of the employees at that location , and fix the issues in a timely manner, prices seems fair compare to other places read more