Justin in the service department took time to educate myself and my daughter on what was wrong with out bike hub. Spelled out the options and provided customer service beyond expectations!!! Amazing experience and you can count on our continued return business. read more

Bait and switch I wouldn't trust these guys with yesterday's newspaper I called ahead of time to check a price on a part when I got there there was a very nice girl that told me the guys in the back can help me when I got to the back there was a Three Stooges show going older guy ( curly) and younger beardo (Larry) sat there silently while the clean shaven younger guy (moe) was a jerk from the get go he showed me the part I turned it over to check the price it was three times what he quoted me on the phone when I asked him why he says that's just how much it is and if I didn't want it I should leave what kind of customer service is this no they can check online for a cheaper one nothing they just wasted my time and gas for nothing what a jerk check the reviews that are not recommended these are the real reviews read more

This place is a Mecca for cyclists. They offer a huge selection of medium to high end bicycles for varied cyclist abilities. The staff is patient and knowledgable. read more

It's worth paying a little more to get knowledgeable service. I have bought three bikes here, and I get all of them serviced here too. Staff really know their stuff. From repairs to technology to recommendations for places to ride, the staff have always been helpful. read more

Amazing service! Justin helped my husband and I purchase our first road bikes and it has been an excellent experience thanks for Rays Cycle. Ray gave us great insight on what to look for. No one tried to sell us on a particular item but provided the information for us to chose what was best for us. Highly recommend this shop!! read more

Fantastic customer service. Definitely felt employees were knowledgeable and prioritized bike fit. Excited to ride my new bike :)

Purchased my first road bike at Ray's almost 2 year ago and it's been a true love story ever since. Honestly it can be intimidating walking into a bike shop as a newbie, but Ray's did a excellent job setting me up with a bike that was just right for me. I've been joining the Ray's shop ride on Monday night and having a blast. They offer two group rides for both beginners and intermediate level. Great way to meet folks and explore the area. Thanks Ray's for all your help and support of the local bike scene here in Solano! read more

I went to Ray's recently for a tune up on a used bike I bought. I've been working with Phil at the Fairfield store and he is great. He dropped everything the first time I went in to repair a flat on my new used bike so I could go for a ride that day. I then scheduled a major tune up, which Phil performed, a few days later. Today I went back for a minor adjustment and again Phil dropped everything to take care of me. Everyone in the store is friendly and they are all very knowledgeable. I don't write many online reviews, but Ray's Cycle in Fairfield deserves this positive review! This will be my bike store for life. So when it's time to buck up on a new bike guess where I'm going. read more

Ray's is my go-to bike shop in town. The knowledgeable staff is always attentive and happy to spend time with you answering any questions. Prices are competitive and selection is large. As a well-established shop they often have parts you won't find anywhere else because they've accumulated them over the years. Keep your money in town! read more

As I was headed to the farmers market, I realized our Bob jogging stroller had a flat. I walked down to Rays with baby on my hip and asked if they could repair my stroller's flat tire. Unsure of the tire size, the gal walked all the way back to my car with me, took the stroller out, walked it back to the store and repaired my flat in about 20 minutes and for under $20. I experienced rare and awesome customer service today!!! Thank you! read more

Super team!!!! Showed up to purchase both my son and daughter's new mountain bikes......My son, very easy sale, trek 16 boys, sit and grin for him. Now, my daughter, who is very picky...... Super sales girl (Sarah P), who has a great knowledge of bikes, was terrific!!!!!! She had my daughter sit on at least three or four bikes in the store while she held the bike uprights until we narrowed down to two. After that, a nice test ride outside around the corner, yes, it was a boys bike we ended up with, but, it was the best fit for her. The time and patience Sarah P gave us was greatly appreciated and will not be forgotten.......I'll be seeing the store again this winter to pick up my Fuel EX 8. Thanks again, Don and Sheila read more

Wonderful, experienced family owned business. I brought in my autistic daughter to buy a bicycle. She is very set in her way and we are trying to give her some independence. She had one thing in mind and I knew that she probably needed quite another. Ray (the owner) spent quite a bit of time showing her what she wanted to see and then gently showing her what would keep her safe and happy. He took her out to the sidewalk and showed her how to shift gears, apply breaks and adjust the seat. None of these things were necessary and it was clear we would have bought the bike anyway. Ray did this because he cared that she have the very best experience possible. We didn't walk out with the most expensive bike in the shop. Quite the opposite. My daughter had been pointing out the expensive ones to start with. Ray talked her into the right bike. He took the time and went through safety rules with her and really cared. The bike cost what it would have any where else but, the service we got is untouchable. No way she would have gotten the right bike anywhere else. As we were being helped I noticed he has his whole family working in the shop. The customers range from kids getting their first bikes to experienced racers and trail riders. Very user friendly shop. read more

let me start by saying that my dad brought me here as a kid for him to buy parts for his bike, and to buy bikes for us. I still remember having a wonderful time at this store as a kid, and having an even more wonderful time on the bikes bought from this store. this bike shop has been in business for over 40 years and I hope it stays in business for at least another 40. Now, for the extremely unfortunate part... which can be avoided. There is one employee there at the shop named Justin if I remember correctly. AVOID THIS PERSON AT ALL COSTS!!! He Does not know how to talk to customers whatsoever or his employees ( you should hear some the things I have overheard him saying to his staff - disgusting). He is an egotistical, self centered, condescending, and for lack of better words to describe him a plain horrible person. The ONLY reason I still shop here is because of the outstanding customer service, and everything else I get from the other wonderful employees there at the shop. Despite that one thing, I would still not hesitate to recommend this shop to anyone. read more

I had a great experience here. I went in a week ago looking for a mountain bike and ended up riding three bikes. The salesman was very knowledgeable, treated me as a valuable customer even though I was only looking to spend about $900-1000, and didn't try to sell me something I didn't want. I didn't end up buying a bike for myself from Ray's, and chose to buy a used bike instead. The only reason for this is that I tend to buy and sell things quickly, so I'd rather take advantage of someone else's depreciation. However, yesterday we decided to go shopping for a bike for my wife and, considering she tends to keep things forever, we decided to buy a brand new Specialized Ariel from Ray's. Had I not been treated so well the first time around I would not have come back. They will get all my bike-related business in the future. We will be back for a bike for my older son soon. Thanks again! read more

Love the staff and selection. Very family oriented, and helps you out with what bike is best! Personalized service, military friendly too.

Ray's Cycle is the best. My partner and I have have bought 2 bikes each from Ray's -- cross trails and now road bikes (can't wait for them to be built and ready to go) - not too mention quite a bit of gear. We have checked their prices against the competition online, and they are always competitive and often the best deal. We stop by nearly every weekend on our rides and everyone is friendly, welcoming and knowledgeable. Ray Jr is a gem -- he's in the shop regularly, ready to help, educate, tell you about the local riding conditions, and to make you feel at home, even as a newbie. We are so glad to have walked in earlier this year, and now we can't get enough. Great bike shop. Great service. Recommended for sure! read more

Got there just after six. (They close at six) Just needed a replacement inter tube and they could have totally turned me away but they opened the door and let me in. Staff was super patient although they were clearly tired after a long day. The got me what I needed (an inter tube for my sons stroller) and got me on my way. Your the best Rays Cycle! read more

What a wonderful experience working with the owners of this shop! First time in the shop but it certainly will not be my last time. One of the best bike shops I think I've ever been in. Ask them to share the stories about how they used to sell lawnmower and chainsaws along with bikes! Buy your bike and gear from this shop, you won't regret it! read more

I must say, every time I go to Ray's the staff are always very friendly. I'm always asked right away if I need assistance. This is both from sales and service folks. The problem is; they never ever have the parts I need. I've needed bearing sets, seat posts, miscellaneous hardware, etc. I always leave empty-handed. I like to resurrect old bicycles and give new life to bikes that would otherwise be "put to sleep." Maybe it's the wrong type of bike shop for my needs. I'm not sure. It's a great shop if you go in with a lot of cash looking for a high-end bike. There's lots of us who enjoy single speed older bikes as well. Maybe I need to find a bicycle "salvage yard?" Again, nice folks at Ray's. read more

I had heard good things about Ray's Cycle. I have a Trek hybrid bicycle. I saw that my rear wheel (rim) was cracked in several places. I brought the rear wheel with me after speaking with someone in the shop. Upon arrival, they got busy finding a matching wheel. The young man that was helping me brought one from downstairs I think. I asked if this was comparable to what my bicycle came with from the factory. I had a double wall wheel (stronger) I presume. What they sold me was a single wall wheel. Assured that it would work well. I mounted the tire and installed on the bike. already it was wobbling so that my brakes would squeak with every revolution of the wheel. I bought this on 10/25. I returned today to have them look at the weel and to let them know that maybe this single wall wheel was not going to work. I asked what the double wall wheel would cost? 80 dollars he said. When I mentioned that I had the receipt and had paid 72 dollars for a lesser wheel. Could we somehow come to an agreement about getting the proper wheel and turning the one they sold me in? I, of course, mentioned to him that I would be willing to pay some differential for the right wheel. He said I can't do anything now because you have a used wheel and he was not interested in any more discussion because this is a busy shop. What does that mean? Because you are busy you don't care to take care of a customer? By there own admission it was mentioned to me that the young man that sold me the wheel probably had not been trained well yet. WOW! Okay, Ray's cycle you can say you care about customer service. However, actions speak louder than words. I have been in customer service business and would rather eat a wheel that didn't cost them much. It's not worth having a dissatisfied customer over a few dollars. read more

Today on my way downtown the pedal on my brand new bicycle came off because the threads got stripped. I walked into Ray's Cycle around 4pm (they close at 6pm) and this was a busy Friday night. The owner spoke with me and initially said he couldn't make any promises on repair time, however one of the technicians, Mike, saw my bike and recognized the urgency of my situation as it is my only form of transportation and took the job with the assurance it would be completed by the end of the business day. I cannot explain how grateful and happy I was with the customer service at Ray's Cycle as well as the affordable pricing they have on their service. I would highly recommend this location to anyone who has need of their cycle being repaired fast and with quality work. Thank you Mike and thank you Ray's Cycle! read more

BLACK PEOPLE ARE NOT WELCOMED. I'm an educated man, well dressed, drive a nice car and well groomed, but consistently over the years, each time me or my family enter, they borderline refuse to serve us. Always bring us to the cheapest bikes, never let us try the more expensive ones, ask if we want to use layaway, or asking how we will pay. They have NEVER repaired a bike in the 10+ years I've been going, instead they BS and try to force you into buying one of their cheapest bikes, not even letting you sit on the thousand dollar bikes. Meanwhile, my friends who are White goes in and tells me a different experience. I've tried over and over, me nor my friends will ever shop there again. read more

My jogging stroller is like an extra leg for me, so when I got a flat I had no idea how to repair it so I brought the whole tire in and they fixed me up with a new tube for much less than a new tire would have cost me. I was a fish out of water in the store, but everyone was very friendly and helpful and fast, which was much appreciated with 2 little girls in tow. Truly appreciate the kindness and quick service! read more

I had a blowout Monday evening the shop was closed but Ray opened the door and let me leave my bike. He told me to call in the morning so they could write a ticket. I went down in person instead and talked to Justin. He checked my chain for wear so I had them put on a new one (cheaper than a new cog set down the road). Also a new tire. Got a call a couple of hours later and was told that they completed the repairs. Great service; friendly people. read more

Staff was friendly, helpful, and we did not feel pressured to buy at all. Was one of the best purchasing experiences I have had in years. We bought two bikes and they both have exceeded our expectations. read more

My mom passed shortly after purchasing a bike from Rays Bike in Vacaville . They were so professional, understanding & helped us without hassles return the bike. Thank you so much! We will always recommend and shop Rays Bikes! read more

Support your local bike shop. These guys do their best to make you happy. We bought two bikes here and got great service, personalized attention and all the accessories and knowledge we needed. They even helped us shop online for a hitch to install on our SUV to support the rack we bought from them. When we ran over some thorns and got 3 flat tires (yuck) they were more than happy to fix us right up, and even covered the labor as part of the free tune-up they provide with every bike purchase. The shop is small-ish and jam packed with merchandise so it can be tough to walk around in, especially if you've got your bikes with you, but the service, selection and prices are the best. Even Amazon and the (now dead) big box sporting goods stores can't touch the prices here, which makes me feel even better about keeping our shopping dollars local. read more

Incredible know-how and expertise. Everyone who works at the family owned business is super nice. Ray's family is one of the nicest in town who will go out of their way in order for you to have a first class experience read more

I love this place. Great people. Incredibly knowledgable and helpful staff. They have great selection of bikes and accessories. These folks go the distance. I am so happy with my Trek Mamba! Support small business and buy your bikes here; you will not regret it. read more

Iv never writtin a bad review towards anyone in my life but the service i got from rays shop is the worst service iv ever got . I went to them with a bad set of cranks ( The threads were striped out on the peddel ) so i payed $ 124.99 for new cranks and i payed them to install new ones $ 30.00 labor cost . OK . Well i get a call saying thay need to tapout my crank case ? i questioned that but said OK do what you need to do . OK . So when i go in to pick up my bike i see my old cranks on my bike with a heli coil and thay tell me thay saved me $80.00 so with all the money added up iv payed over $150.00 for a heli coil LOL . ): NOT done yet so yes i was upset and called the owner and he said ok dont trip and told me what happend . Thay sold me the wrong cranks my bike takes 8 speed cranks that sold me 9 speed cranks .ok no wonder thay dident fit . So we order new ones even looked at them my self online with the owner thought we were gonna have a happy deal . Oh the set we orderd cost 39.00 plus shippihg and handeling fees it came to around $50.00 a differanc of $ 80.00 OK . so he calls me telling me thay came in and we go over the refound amount . he trys to charge me for all the labor agen and onlt refound a fraction of the differance . so i go to put on the cranks my self and its the wrong bottom brackit and he says were done . so i got ripped off in the end . Thought you should know . read more

Best experience ever! I originally started looking for a hardtail MTB to start riding to get back into shape around Oct 2013. I stopped in almost weekly to pick the employees mind on what would be the best option for me. I only wanted to buy one and was looking at doing some offroad trail riding as well as some road riding to and from work. After a lot of research and multiple trips to Ray's and other bike shops I decided on a 2013 Specialized Carve Pro. I ordered the bike through Ray's and about a week later they got it in and had it all put together and tuned up for me. They also give you a 15% off anything you buy within a couple months of buying a new bike as well as a free service within the first year of ownership. I started riding the bike ASAP and had a few issues here and there. Well everytime I took it into Ray's they fixed it at no cost to me! I was hooked. I then went and bought a 2014 Trek Domane road bike in Feb 2014 and have had nothing but good experiences yet again with Ray's everytime I've gone into the shop. Finally I decided I wanted to get into some more extreme MTBing around Mar 2015. Ray's put on a private demo ride and invited me to try out a brand new 2015 Stumpjumper FSR and I was sold! I ended up buying a used 2014 Specialized Stumpjumper. Since then I have had a couple of problems with the bike but Ray's has been there to help me at every turn! These guys are great, super friendly, and love to just hang around talking about bikes! This is and will always be my #1 bike shop! The only problem I have ever had is they are always super busy when it comes to their maintenace professionals. However, this is because they are such a great shop to go to that everyone wants to bring their bikes to them. I actually have taken at least 2 other people into Ray's and gotten them to buy bikes because of how much praise I give them at work. Thanks for being such a great shop guys! read more

As long as I live in the local area, I will never buy bikes or parts from anywhere but here. The staff is very friendly, knowledgable and patient. If they don't have what you need, they are willing to go the extra mile to get it. They have a great selection of bikes from entry level to top of the line. There is in in-house repair shop and you get a free tune-up with each new bike purchase. read more

After my bike was recently stole, I talked with the staff to keep an eye out for parts and such. They not only did that, but called me to tell me they would like to put an add up. I am all for the best price on parts but Amazon can't provide that type of customer service. CUSTOMER SERVICE is alive and well at the Ray's Cycle. read more

support your local bike shop! a decent selection of bikes. i actually got my first bike here years and years (and years) ago. if you're looking for a bike, just be sure to swing by this place first. love supporting a good family owned business. the staff here is so helpful and from my experience, always willing to go that extra step. read more

Great crew, great service. They actually take the time to make sure you get what you want.

Do not bother bringing your bike here unless it is worth alot of money. I brought my bike in for repairs today and was told my bike was cheap and they would not waste their time making any repairs to it. Very rude. I will not be returning. read more

This is a brief explanation, and a review towards the end! I purchased a 2011 S-WORKS frame/ fork from Ray's Cycle, then got to hit by car, then bought crash replacement frame / fork from Ray's Cycle for just under $3377.00. that's with crash replacement discount? Backed out of buying ksyrium sls wheelset that was already in stock at Ray's, but Paid for the campagnolo freewheel body $72.00 that was ordered for the in stock wheelset, but paid for all things ordered. I was told I got pro fit worth $400, becouse I had to be basic fit for bike to cut off seatpost, and headtube of course. paid $460 more included the $50.00 ultra torque crank adapter, $72 for freewheel body, and $300 for build plus tax , coming to over $462 more. I paid for everything CASH, and the second I was out the front door, was told that our business was done, and that I haggled about price too much, got free pro fit (headtube, seatpost cut on carbon frame), bought too many parts from other places (campi cable set, campi lever hoods), take any S-WORKS warranty stuff someplace else, he's been building bikes for 42 years, he's the owner, and he's decided. Decided WHAT? TO TAKE $5000.00 FROM A CUSTOMER THAT HAS BOUGHT SEVERAL BIKES FROM THE SHOP. He decided not to say anything to me, until I was out the door, as long as the store full of customers doesn't hear how I was treated, the customers can't hear him telling me he's got my business, and done with me. THERE'S A LOT OF BIKE SHOPS, AND EVERYONE IS TRYING TO STAY AFLOAT! GOOD LUCK WITH BEING TREATED PROPER AFTER RAY'S HAS YOUR CASH, BECOUSE ODDS ARE YOU'LL BE CHARGED MORE, OR TURNED AWAY. Take your $5000.00 for frame, and fork to someone you can trust after your out the door!!! read more

Ray's is an awesome family owned and operated business and I strongly recommend you pay them a visit. My family has been shopping and buying bikes from them for the past 30+ years. Every time I've gone into the shop; to look, buy or get parts Mike, Ray and staff have been awesome. In the 30+ years I have yet to walk in and not be met with a welcome and a staff member offering to help. I have dropped in to get minor repairs while out riding and someone is always available and happy to help. I recently purchased a really nice bike and Mike was great to work with giving me all my options and letting me take extended test rides on several bikes. Once I decided on the bike I wanted they gave me a great deal on it. Although Ray's isn't the cheapest place to buy a bike or supplies in Vacaville, you can rest easy knowing you have a quality bike that they will stand behind. They also include a professional bike fitting and a tune up with your purchase. You won't get that online or from a department store! So do yourself a favor and spend just slightly more money not only will you experience their awesome customer service you will feel as though you have joined their shop family! read more

i don't know if there is a different girl than the one that greeted me at the counter, but she wasn't very friendly or helpful, the floor staff however were friendly and helpful..when they got around to me, i think the vacaville store is somewhat hindered by their store layout, the fairfield store is very open and makes for a better shopping experience in my opinion, as the staff can always see when your standing there with a perplexed look on your face and give you a hand.... other than that i had a fairly good experience at both stores. read more