My soft water stopped being soft. I called and a service person came and pronounced nothing wrong--and left. So I called another service and have soft water again. The new service tested the water repeatedly with chemicals to determine the degree of softness, a reassuring process. read more

The absolute best. Just had a new soft water system installed by service technician Mike McClain. What a great job he did. Totally professional. Light years ahead of what I previously had. The price is very affordable, and that's a big plus as well. Thank you. read more

The very poor Rayne sales agent failed to tell me that there would be a chemical taste to the water and that the system would have to be turned off before the plants in my yard could be watered, once the system was installed, and that a financing plan to pay for the system was available. The very poor Rayne installation technician did not notify me that the water to my home would be turned off for a half an hour to install the soft water system. The very poor Rayne office director failed to return any of my calls asking for assistance regarding the soft water system. Generally, when the Rayne office number is called the office staff immediately say 'Hold Please' and put the call on hold without giving the customer a chance to ask to speak to a specific staff member. When I gave the Rayne office staff my credit card number over the phone to pay a bill, later the office staff could not find a record of my transaction and I had to again give them my credit card number. If I had it to do over, I would NOT purchase a system from Rayne! They are incompetent! read more

Great service, very informative technicians, they installed on the date they promised, delivered all the parts, set me up and its been great ever since. They had the best price, are local and their technology work. I had alot of questions and they were super responsive and very knowledgeable. I Highly recommend Rayne over anyone else in this business. read more

Corey came by and not only filled up my salt tank, he explained a how to avoid certain issues that may come up with typical operation and it really showed how much he cares and takes pride in the work he does. Corey is an excellent technician and representative of Rayne and I appreciate the quality work and care he shows. read more

I've been a customer with this company for over 10 years . We rent a whole house carbon filter @ $40. A month, the original deal was they replaced it, serviced it once a year. We noticed that they hadn't been here in the last year and called. We were told that as of 2022 they only serviced this item if we called? So I've paid $1200 for the last three years with zero service. No apology, we were never informed of this change. That's the way it is seems to be the policy. So we asked them to remove it. If you use this company don't assume they are actually giving you the service you think you are getting and paying for. About 25 years ago started using them at another location and they were great, obviously this is no longer the case. This is a case of buyer or renter BEWARE. No service , read more

Corey came over to address our smelly water. He was attentive, kind and knowledgeable. We were having a disgusting emergency and he visited twice to make sure that we were safe and felt comfortable about the situation. He didn't have to, but he did, without trying to overcharge for every little thing. He made good recommendations and taught us about water quality and offered a few sage nuggets of life wisdom as well. Grateful for his presence and will call him anytime I ever need help with water. read more

We replaced our old system with a new Rayne system with Bill explaining the new system to us. Today Corey came to refill the salt. He was knowledgeable and friendly. Discussed how often we should need the salt refilled. We are very happy with both Bill and Corey. Glad our friends recommended Rayne Santa Barbara to us. read more

Junk portable exchange tanks. Too often these tanks are bad. I get a tank every two weeks. I work five and six days a week, there is no one else in this house except myself and these tanks do not last. I am paying for crap tanks they are junk. read more

Corey Feltis was very informative and took the time to test and explain my water system to me. He is knowledgeable, professional and kind. I am very happy with my Rayne water system and pleased to know that quality people like Corey work with them. read more

Rayne has done a fantastic job of servicing my water softener. I can recommend them without reservation.

Fantastic service, quality and value across the board! The team is incredibly knowledgeable and their responsiveness is 10/10!

Last month, Rayne delivered a water softening canister and that evening while I was cooking dinner, I noticed the water was disgustingly cloudy. It was so bad I called our neighbors to see if their water was bad, but they said their water was fine. The next day I called Rayne. They said that someone would call me about the cloudiness, but they never did. Our water was OK the next day after we ran the tap for a few minutes. Yesterday, a new tank was supposed to be delivered, but Rayne skipped us. I called Rayne this AM. They apologized for skipping us and a new tank now has been delivered. A delivery date is stamped on each tank so that you can check it. I wonder how many other deliveries have been skipped and I didn't know it? This new tank has incredibly cloudy water. Bad customer service x2! read more

Rayne Water Conditioning - Rayne vs. tap water - Plumbing Near Me - Santa Barbara, California

I am very satisfied with Rayne's customer service, from the office staff, including Marisol, Alisa, Vanessa and anyone who has helped me by hone over the past few years, have ALL been very courteous and professional getting my concerns addressed quickly without any problems. My driver, Tony, is beyond great! He knows my pup's name and greets Jax whenever I forget the day of delivery and Tony is KIND enough to take the time to knock my door to let me know that he is there to switch the tank! Many other companies would just leave a note saying, 'sorry we missed you'. Not Rayne: Not Tony! That's why I don't forget about them when I bake my Christmas cookies, I usually drop off a little bag of them for the staff to enjoy. They should know that they ARE appreciated! Thanks Rayne! read more

Rayne Water Conditioning - Plumbing Near Me - Santa Barbara, California

I have had the absolute worst service with Rayne water. They continuously leave my garage door open even after I have called repeatedly. I left a voicemail for the manager to call me back two weeks ago and I am still waiting. Our garage door was left open again today. 3 to 4 yrs ago their driver broke our garage door, they did not fix it, now we keep having issues with the door being left open. read more

We had a grest experience starting with the salesperson Bill Bowman to the installation of our equipment. Great customer service. I would highly recommend this company. read more

Our house came with a Rayne water softener when we bought it. It was already about 17 years old, but still working, even though it was past the usual lifespan. After living in our house for almost 2 years, it died, and there was no question that we'd replace it with another Rayne brand softener, since the first one lasted so long. They were able to install the new one within a few days, and the installer did a great job. read more

When the Santa Barbara office made mistakes installing our system, we found they were unresponsive to our requests to fix their system and to reimburse for the damage they system caused to our house plumbing. After several months of documenting the damages and calling, sending them registered letters and emails, the information finally made it to corporate. Once corporate was involved, all issues were resolved quickly and fairly. My suggestion is that if you go with a system out of Santa Barbara and run into issues, go straight to HQ in San Diego. read more

I purchased my home in 2014, and an existing Rayne water softener was here from the previous owner. I decided to take over their lease, since I also needed water softening and it seemed like the easiest option. I called with my payment info. It has been nearly 8 years and I have never seen a Rayne employee. They have raised their rates regularly by increasing the amount they automatically charge my card (without notice). I am not receiving any added benefit nor any service that warrants a price increase- I've literally had the same depreciating machine for 8 years. I have called and asked to cancel, left messages asking them to return my call, and sent an email asking to cancel. They just ignore me and keep increasing my rates. I could've purchased multiple water softeners myself now, with the amount of money I've sunk into the rental. I do not recommend!!! I'm giving 2 stars because the water softener still works. read more

Great Service ! Quick Response time, professional and priced right ! 5 stars! Thank you Bill ! read more

I had a water softening service that I was not happy with and a neighbor recommended Rayne Water Softening. When i called they sent Bill Bowman a day later. Bill tested my water and explained their service so well that I had very few questions and their price was more reasonable than my prior service. They were able to install their service that same afternoon. Everyone I've spoken with have been very friendly and helpful. So far I'm impressed with their customer service. read more

I called rayne water company today for a quote , they had a guy come talk to me at noon , I canceled when I found I had av5 year contract with culligan, the young man ask if he could see my system , he said he could help get out of my contract I said ok Well ..... he got me out of my contract and I'm now buying my system not renting and my payment is less than with culligan and He said my water will taste better . My friend wants her water tested and he already made an app with my friend for tomorrow Call rayne and get good safe water to drink Soft water And conditioning for your pipes Thank you Bo, I look forward to working with you Janice Base , read more

Dave Jackson, Rayne's Service Representative showed up on time for our appointment, which is the first indicator what sort of service response time one's going to be receiving. I already owned a water softener located in the garage. Problem was I did not like the way the back flow drain was hooked up which went behind cabinets, walls and who knows where? That was a time bomb ready to go off when and if it broke. Bought the home that way. Also not working all that efficiently-perhaps requiring canister servicing. Noticed hard water spots on walk in shower glass. Home is set up with an RO system under the sink. So not concerned with drinking or cooking water. Dave spent quite a bit of time with me. We discussed numerous options and local water quality. He's a straight-shooter and never tried to over sell me equipment or services my home didn't need. While it may be less expensive to own your own water softener there's numerous drawbacks. Namely you own it and are responsible for servicing. Plus lugging 40-50 lb bags of pellets, going to the store, gas and driving time at some point is just a waste of time and money. We ran thru numerous options to choose from. The one that hit "3" birds with one stone was to remove existing water softener and put it in storage shed so if a future owner wanted one-"there you go"! The drain was left in place if future owner decided to reinstall it. Rayne put a threaded cap on the drain. The garage floor is finished in a high end epoxy terrazzo finish. So dragging canister s in and out could result in damage to the floor and cars parked in garage. Not so easy for a service person to access and R&R. We decided to put it outside. They ended up making the "finished garage" a whole lot cleaner and larger. Plus easier to clean floors with "0" equipment sitting on them. As I'm a designer and very meticulous at everything in this home as it is a multi-million dollar townhome we spent quite a bit of time where the replacement canister could go. Figured out a place where it would virtually be non detectable behind a palm tree. It came out looking like a tree trunk. We took measurements and found an inset spot near entry walkway. Rayne supplied the 12x12 pavers and I supplied the sand to set them on...$5 cost. We removed one small plant, dug up the low voltage lighting wiring to get the area prepped for Rayne. Dave sent two people out to do the install and plumbing at no charge. Jorge and Palomino were great. Accommodating and followed instructions to the design we had come up with. Nice to not have to battle it out with subcontractors that are simply trying to get in and out. These guys were great and did an awesome install. We lined up everything outside so the canister would be centered up on the pavers. It's 10" in diameter and grey pavers Rayne supplied are 12x12 and everything looked perfect when done. We ran into a few minor glitches as we found a water service box under decorative bark. But got that sorted out so pavers would sit on top yet line up with concrete and brick walk way. Also sorted out drip line system and low voltage lighting wiring. Jorge drilled holes from outside and took precise measurements. The copper lines inside the garage needed to be above irrigation timer. I expected solder marks on the walls and pipes not straight or level. Was pleasantly surprised everything came out perfectly level and straight. So many plumbers seem to have "no eye" for a proper install. Everything came out first class craftsmanship which seems difficult to find these days. People say yes and than do whatever they want. Currently riding herd on a contractor and their sub's is frustrating. Piping came out awesome! They caulked in through the wall holes. No marks on the walls, cleaned up after themselves. Now the garage looks a whole lot cleaner and a bit larger. Pavers, canister and copper pipes came out awesome. Can barely see copper pipes and canister. Virtually undetectable. And they cleaned up outside and raked decorative bark back in place. Moved my water softener to storage shed exactly how I cleared out space for it. And the soft water is great now. $36 p/m can't beat that! Canister changed out every 28 days and "2" free per year when heavier usage needed. Plus can always go up on service frequency at a reasonable fee. It's also nice not having to chase plumbers to show up. Rayne offers 24/7 service at no additional charge. Now hassle free soft water is done. No maintenance and no more headaches. Jorge and Palomino had great attitudes and easy to work with and a sense of humor. I told them Dave was going to send his best installers out. Jorge laughed and said they were tied up so he sent us. That was hilariously funny as these guys are top notch and humble. One of the best decisions I made becoming a Rayne Customer! Thank You Dave, Jorge and Palomino! read more

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Our filtered refrigerator water was tasting salty....of course the Rayne Water Softener was the likely suspect. I called Rayne for a service visit. Lucky for me, our system is still under warranty and the service technician, Juan, is amazing. Not only did Juan show up at the beginning of our time slot, he is pleasant, friendly, listens, explains things clearly, and works quickly and efficiently. I am very happy with the excellent service he provided! read more

My parents just recently had a Rayne system installed at their Goleta home. They couldn't be happier. We had been using a water softener we'd bought 20 years ago up until now. Over time, it began to lose its integrity and eventually we had to turn it off. My dad didn't want to continue maintaining it on his own, so figured he'd have it replaced. The technician who had assisted us (I believe his name was Jacob) was excellent. He was very knowledgeable and quickly got the new system installed and running properly. He also went inside to ensure that the system was working okay. During the process, he noticed that our water pressure was dangerously high (to the point where it was borderline scary to shut off the shower), and promptly fixed it without charging us. Additionally, he hauled away our clunky old softener which was helpful for us. Love having soft water and a manageable water pressure now. We look forward to years of enjoyment with our new Rayne system. Thanks, Jacob and team! read more

Rayne Water Conditioning - Our new Rayne system - much less of a footprint from our previous softener. - Plumbing Near Me - Santa Barbara, California

An update on my review: Dave S,, Bus Manager, immediately contacted me and resolved my issue with a full refund within 24 hours. That is very impressive. read more

I've been a customer for over 8 years. My service tech is Dan. He is always smiling, on time and takes pride in his work. I am very please with Rayne Water. Pamela S. read more

Spoke to the manger about getting a RO system installed, and he was the most condescending and rude person I've talked to from a local business. Will not be giving this company our business. read more

I was unsure of what type of water softener and filter to get for a new home we were moving into. I knew that using a water pitcher with a filter just wouldn't cut it anymore and how the hard water trashed our clothes and appliances the last 10 years. We were excited about our new place and wanted to do it right. After doing a lot of research I still wasn't sure of the best route to take. I spoke to a couple of local plumbers I knew to be reliable as well as neighbors and the consensus was a whole house softener, filter and RO system. Now, who to call? I tried Rayne since the builder suggested them and I spoke with Dave. I had many questions; he was very patient and knowledgeable and put my mind at ease. They came out the very next day and installed everything in a flash and neatly, too AND at a lower price than others. So far we are very satisfied with the water and service. Today I received a call from Dave asking how everything was and I had more questions which were explained to my satisfaction. I hope highly recommend Rayne. read more

We have been very happy with Rayne. With the local hard water knew we would have to do something! We have lived in our home for over 30 years. The past 20 of so, Dan Petterson, has been our tech. He is amazing! Friendly, always on time, one of the reasons we have stayed with Rayne all these years! Thanks Dan! read more

What a professionally run company! Bill Bowman came to my home, tested my water, listened to my endless complaints about my previous service and my water issues. I never once felt pressured into signing up for service. He truly cares that his customer receives the best service and product possible. He had another appointment right after mine, but because I ran on and on, instead of cutting my appointment off, he was going to politely call my neighbor, who the appointment was with and tell her he was running a bit late. I told him to go, but he made sure our appointment had met my satisfaction before he did. It was nice to see how respectful he was to everyone's time. I did end up signing up for service! If you are considering calling Rayne, ask for Bill. Happy customer here!! read more

I recently called Rayne Water Conditioning in Santa Barbara after mulling over various options. I set an appointment for them to come explain about water conditioning for my home. Dave Jackson came out to my house. Besides being very friendly, his explanation was most informative. I decided to proceed with the purchase of the water softener and a reverse osmosis system. The installer, Juan Alfaro, came out 2 days later when I was able to be there and did an excellent job installing my equipment. I'm very happy with my decision and I highly recommend using Rayne. I especially liked dealing with Dave Jackson who is a lifetime resident of Santa Barbara and was very familiar with the best options for my situation. read more

Great salesmanship getting customers to sign up. Taking your money every month isn't a problem unless there is an issue We had our reverse osmosis system removed after water damage under our kitchen sink not acknowledged let alone addressed and, discovering we had to pay for the labor to fix the issue with the only the part covered under their guarantee/warranty. The manager I spoke with told me it was enough of an issue to get the cost of the parts covered by the manufacturer providing them to Rayne. Sounds like a bad business deal if Rayne Water has to work that hard to be refunded for parts from a contracted vendor... More important, there was NOTHING verbally mentioned or in our work order that stated WE had to pay for labor costs. Ask questions and get what you want in writing down to the last detail if you deal with this company. . read more

Dave Jackson came to our house and offered us several options for softening our hard water. We decided on a system that will be maintained by Rayne. George , the installer, efficiently installed the system, and we are very happy to have this elegant solution. All my business with Santa Barbara Rayne over the past 35 years has been very satisfactory. Highly recommended read more

Just amazing service from Rayne Water. They are supplying both the water softening and filtration for our house and their service is top notch! Thanks!! read more

I usually don't leave reviews but my experience was so painful I had to do it. This company has the worst customer service, it took them 6 weeks and many communications to give me a price and information on the unit I wanted, then the price was quoted initially increased by $400 the day before their second attempt to install the unit in my house. Finally I called off the service and found different company to install comparable unit $1000 cheaper. read more

I just wanted to share my latest experience with Rayne Water Conditioning. The other morning I called and asked for their Customer Service Manager, Dave Jackson. When we had Rayne install our reverse osmosis drinking water system, Dave told me if I ever needed something, to call him. Recently, we became concerned regarding what the reverse osmosis removed from our water. Dave Jackson personally delivered a detailed printout to our home that day, which alleviated our concerns. Now that's great customer service! Bryan B. read more

When we started using this company 12 years ago, we were very happy. As time progressed they became sloppy with their maintaining of our equipment. Installed filters at a high price. They did not work properly. When we complained the prices rose and the service declined. They are terrible regarding customer service. Now we have changed to a new company. I called and cancelled the service and had them pick up their equipment. They still charged us for a new month. The last service we had they replaced the lowest priced filer and charged us $135.00 for 15 minutes of service. This was the labor charge only. With the new company I still have the same system. The difference is the water flow from my dispenser is twice what it was. I was informed that the filters had not been correctly maintained and changed out for new ones. Apparently someone just rinsed out the old one and I was charged for a new one. This was the problem with water flow. Not happy with this disgraceful practice. Plus we had air in the lines, leaks, and they charged us to maintain the unit. What did they do? If you complain they are happy to tell you where you may place your complaint! read more

Bill was incredibly knowledgeable and worked with my family's needs to find the best solution. We could feel the effects of the softened water immediately and are very grateful. Thank you Bill! read more

Dave Jackson came by the day I called, gave me an estimate, scheduled the install and 4 days later I had super nice soft water. I cannot thank this company enough. Install looks clean and it works well. I highly recommend this company. read more