I was told they price match 800 Contacts--and maybe they do--but if they forget to apply the price…read morematch, they won't issue a refund, even when it's their mistake. Instead, they only offer store credit. They also try to justify higher pricing by pointing to promotions like "one or two months free" or rebates, claiming it's a better deal than 800 Contacts. In my view, either you price match or you don't. There's also a lot of pressure to buy contacts on the spot. The pricing they offer is presented as a "same-day only" deal and typically requires purchasing a full year's supply upfront. My advice: ask them to print your prescription and consider buying your contacts elsewhere. That way, you're not locked into purchasing a year's supply all at once and can shop around for the best price. Also, note that Dr. Cindy M is no longer with this practice.

Great doctor great team best service very professional recommend 100% they always work rapid to…read moreget your glasses

They are very professional and polite. The eye doctors are very good at giving exams.read more

After a frustrating ordeal with EZcontacts.com - where I unknowingly purchased a frame marketed as…read more"new" that arrived used and stretched - and an unhelpful visit to LensCrafters, I decided to take a chance when passing by Hudson River Eye Care. Optician Rex Osei had no obligation to assist me, yet he went above and beyond, performing what seemed impossible and ultimately saving me $620! Experiences like this restore my faith in the fact that there are still skilled and genuinely kind people out there. Thank you, Rex!

Honestly the best place I've gone to get glasses! The people are so nice and the doctor is fabulousread more

I am absolutely disgusted by the way I was treated at Raymond Opticians in New Rochelle,…read moreparticularly by an employee named Jessica. Jessica is completely unprofessional, rude and arrogant. My problems with Jessica started back in December when I went to pick up my glasses. She came out appearing visibly frazzled, rushed and upset. While handling my glasses in that state and handing them to me, she BROKE them. She then gave me another pair and basically said, "Here, just take these." About a month later, I returned and asked a very reasonable question: What happened to the original glasses that were broken? Instead of simply explaining what happened, Jessica immediately became extremely defensive. Since that incident, I have noticed a complete change in the way she treats me whenever I need assistance. She has been rude, dismissive and unprofessional. Today was the final straw. I requested my contact lens prescription because I wanted to purchase my contacts through Costco. The prescription that was sent to me was incomplete and was missing necessary information, including the diameter and other information needed to fill it. I called the office, explained that information was missing and was told they would send the corrected prescription right away. They didn't. After waiting approximately 30 minutes, I called back because I still had not received it. While I was simply trying to get this resolved, my calls kept getting disconnected. Eventually Jessica got on the phone. Instead of professionally asking how she could help me, she began speaking to me in what I perceived as an extremely sarcastic and mocking manner. She said things like, "What's the matter, Larissa? Are you upset? What's going on?" and told me I was yelling. The way she was speaking to me felt like she was mocking me and making fun of the fact that I was frustrated. I explained that I was in a loud environment and was not intentionally yelling. Rather than simply resolving the issue, she continued with the attitude and then said to me, "DO YOU WANT YOUR PRESCRIPTION OR NOT?" She then HUNG UP ON ME. I could not believe that an employee would speak to a customer that way over something as simple as requesting a complete copy of a prescription. I have also since heard from others that Jessica has a reputation for being rude to customers. I cannot personally speak to anyone else's experience, but based on the way she has repeatedly treated me, hearing that certainly did not surprise me. I genuinely do not understand how an employee can treat customers in such a rude, sarcastic, mocking and dismissive manner and continue to represent a business. This wasn't one bad interaction. My issues with her began when my glasses were broken in December, continued when she became defensive after I asked what happened to them, and culminated today with her mocking me, asking, "Do you want your prescription or not?" and HANGING UP ON ME. Completely unacceptable and incredibly unprofessional. I have contacted Raymond Opticians management directly because I believe they need to know how customers are being treated at their New Rochelle location. I absolutely cannot recommend this location.

Stopped in here, the staff was friendly and the wait wasn't too long before we were taken into the…read moreback to start the vision screening. Everyone was pretty courteous and there was a minimum of chit-chat as we moved through check after check. Doctor came through about 2/3rds of the way, did a check of the eye photos and looked into the eyes, checked a few other items and laid out some straightforward vision items. Front desk deals with the billing, charges (copays) and collects upfront. While I prefer getting a receipt right away, they told me they'd email me instead, which took a bit of work - I had to actually go back and get it in-person the next time we visited since a promised email version never was sent to me - a blemish in an otherwise good experience.

Truly fantastic experience. Came here for an eye exam in November, and then just bought a new pair…read moreof prescription sunglasses from here in June. The staff is friendly, helpful, and willing to take the time to explore different cost savings and frame fit options. I felt very taken care of, supported, and respected. My frames were ordered and delivered in just one week, and it was fantastic.

Loitering around the store 8:00-8:15! rather than getting to work is frustrating…read more Folks that work there are super nice and but for that would take myself and my eyeballs somewhere else. Will give them a push today at 4 stars for this reason.

Only if covred by your health plan. NYC location - They're good, professional, customer-centere…read more Wish they could take care of my eyes medically. They did a fine job but misunderstood my health plan, NOT Medicare.Everything GOOD.

I was going to another eye glass business and I tried Raymond opticians because I couldn't get…read moreframes that fit my face unless I went for another $200-$300 more than the basic frames. I tried Raymond Opticians and Leslie picked out a few frames that fit like the more expensive frames with longer ear pieces (just what I needed) and the frames were very comfortable also. I'm very happy with the results and the glasses for my Wife and I fit really well. You have a customer for life Leslie, and thanks.

They never answer their phones! Optician is only there 4 hrs a *week.* We could deal with all that…read morebut the employee Lindsay was so rude to my son, he asked me to pick up his prescription (which took over a month to fill) so he wouldn't have to go back. I saw what he meant. I really blame myself for trusting his vision to a chain store.

The older male doc would not let me keep the door open Half…read moreway thru the exam He said you need a specialist Went to a specialist soon after and my eyes were fine Last year when I went they refused to give me my prescription

My husband and I went in for eye exams a few weeks ago. The Lafont sales representative (Garth)…read morewas there and the Vision World sales associates were pushing that brand (since it is luxury) and even told me they had no similar frames to the ones I liked in any other brand. We all discussed my frames at length, particularly a distinctive color on the inside of the frame. I ended up ordering the eyeglasses from that brand anyway because I did like the frames. The assistant manager said it would take 2 weeks to get them in and that they would call me. I went in today after receiving the call a few days ago that the glasses were in. I saw the frames and tried them on and immediately noticed that they were different than the ones I ordered, namely the distinctive color was absent. The assistant manager insisted they are the correct frame as she "wrote it down" and could not recall any frame matching my description. I insisted and suggested calling Garth to ask. I said in the meanwhile, I would like a refund since I have over $350 sitting with you and now we don't even know which frame it is that I wanted. She told me she cannot issue a refund for several reasons and that they would "figure it out." I insisted again and she went to the back office to call someone who confirmed to her that there are in fact frames matching my description and the frames they were giving me were wrong. I again insisted on a refund while I wait to see the correct frames before placing another order. She refused again and went to the back office. A few minutes later, she returned stating that she will give me the refund but that the store "cannot service me again." After a mistake by a store employee, a refusal to make me whole after confirming it was their error, and an eventual reluctant refund, the assistant manager thought it was appropriate to refuse me future service! Completely unprofessional attitude and sloppy service.

I had such a wonderful experience with Rich at the Yonkers location of Raymond Opticians. After…read morehaving a very frustrating experience at another Raymond Opticians location, I called Yonkers because I urgently needed help getting my contact lens prescription. Rich truly went above and beyond to help me. He took the time to make sure I received the correct prescription and that I had everything I needed in time. He was incredibly patient, kind, professional and extremely thorough throughout the entire process. What could have continued to be a very stressful and frustrating situation was completely turned around because of Rich. He listened to my concerns, treated me with respect and genuinely seemed to care about helping me resolve the issue. This is exactly what excellent customer service should look like. Rich is an absolute asset to Raymond Opticians, and I cannot thank him enough for his kindness and for going out of his way to help me. Highly recommend the Yonkers location.

I had a very disappointing experience yesterday as a first time customer. I called to say I would…read morebe 5 to 10 minutes late for my 5:30 PM appointment, but they refused to see me because they close at 6:00. They claimed the exam takes 25 minutes, which has not been my experience elsewhere. It is clear they care more about hitting the exit door than helping a new patient who was ready to buy a nice pair of frames. They tried to reschedule me for tomorrow, but I declined. I will be taking my business to an office that actually values its customers.