Loitering around the store 8:00-8:15! rather than getting to work is frustrating. Folks that work there are super nice and but for that would take myself and my eyeballs somewhere else. Will give them a push today at 4 stars for this reason. read more

Eye Q Optometrist - Here I sit, waiting and waiting.... Bristled and stewing in my own juices - Eyewear & Opticians Near Me - Scarsdale, New York

Only if covred by your health plan. NYC location - They're good, professional, customer-centere. Wish they could take care of my eyes medically. They did a fine job but misunderstood my health plan, NOT Medicare.Everything GOOD. read more

This Dr is so arrogant that he doesn't listen to patient complaints. He put the mold in my son's eye, my son was complaining about pain and he said no it doesn't hurt. Just dismissed that without any more response. I specifically told him my son has pretty severe astigmatism and ask if AOK would help. He repeatedly said yes and brag about being the one to teach other Dr about AOK yet a year and 3k later my son still has 20/50 vision and he refused to admit it doesn't work and ask us to renew another year for 1500 plus. And he conveniently schedule the annual check up date past the first year anniversary so it won't be included in the first year fee and had me pay 300+ for the check up. He doesn't care about your kids eyes he just want you to pay him money!! I am going to sue his ass this unethical arrogant jerk! read more

Best place for eye exams and glasses! Dr. Zlatin always does a thorough job. I've bought a few pairs of Glasses from them and had no problems whatsoever. Thanks! read more

I'll stick to brief points for conciseness: -Good knowledgeable doctor -Clean facility -Felt rushed, openly made comments about cutting into the next appointment time -Up/cross sell pressure -Awkward customer service at times -Expensive -Large bill for follow up, likely to ensure profit -Did not agree to pay what insurance does not prior to the appointment, but was charged anyway Overall good for your optometry needs. The exam is good and facility is clean, other elements suffer in comparison. read more

Eye Q has blatantly disregarded my several requests for a copy of my contact lens prescription so that I can order them from a third party vendor (who is several times cheaper than their own price). I asked for it at the time of my visit, and they gave me a copy that was not signed. I have since called 3 times and they keep telling me that they are too busy to have the doctor sign it. This is a clear violation of the FTC prescription law that requires them to give a patient a copy of his/her prescription at the time of the exam. I have brought this to their attention and still have not received my prescription. Very angry. read more

Working with Susy Ademoski was great!!! I got new glasses for a special price!! These new glasses are absolutely amazing! The view is so clear it's like all I see around my eye is the frame! My past pairs from other stores pale in comparison to what I got from Eye Q Optometrist. You will love the service you get when you come here. read more

Eye Q Optometrist - Eyewear & Opticians Near Me - Scarsdale, New York

Eye Q of Scarsdale has the highest priced glasses of anywhere. I priced the same glasses at several optical shops in the area, and Eye Q's price was significantly higher, for the exact same frames, prescription and options. Eye Q will nickel and dime you. The other reason for my low score is that the manager, Brania, is extremely rude and nasty to customers. She seems like a very angry, agitated individual who behaves in a disrespectful, unprofessional manner towards customers. I have advised my family and friends to steer clear of Eye Q in Scarsdale, and I advise everyone reading this review to do the same! There are much better optical shops in the area, where customers are treated with courtesy and respect, and are not overcharged. read more

I just had the best experience at Eye Q! Ron Bilt was really superb in his attention to detail and his patience in dealing with me and the special totally custom sunglasses and high end frameless regular glasses they provided to me. I am usually not that picky but I feel that I needed extra special attention for this and they exceeded my expectations. Eye exam was professional and scientific as well as thorough and comprehensive so that I understood what was going on at all times. Thank you Ron, Stacey and team! read more

As promised, I am writing a follow up. My wife did seek a second opinion and thae doctor did concur with the diagnosis and prescription that Dr. Zlatin provided. As you can see below, to his credit Dr. Zlatin did reach out to me and try the rectify the situation. As kind an offer as that was, we have decided to seek care elsewhere. read more

Great experience. I got my eyes checked by Dr. Philip. Very thorough exam. The doctor took her time, went through a lot of the different possibilities and made sure everything was right before I left. Dr. Philip asked if I had time to do the Glaucoma test as it added half an hour to the visit. She then gave me a special sunglass filter to put under my glasses. The visit was very pleasant. The doctor was on time and they had a good selection of glasses. And, the best part of the experience is that my insurance covered most of it. I cannot recommend this place highly enough and I will definitely be back. read more

Love Dr. Varghese, she helped me by being the first to diagnose dry eye as my issue. Finally relief! So thorough here, all around. Helpful with insurance, and appointments - and toppping it all off the chicest frames. read more

Dr Z is great. Very thorough, state of the art equipment, but he takes the time to explain everything to you. He answers every question, and you never feel rushed. Chic and fashionable frames, but functional too. Very nice staff. read more

This is our 1st time going here after moving house. The clinic is clean and bright. Dr. Rebecca did a wonderful job and so thorough. It'd been the first time for my little daughter and she enjoyed the experience with Dr. Rebecca. However, the staff who handled glasses for my kids was extremely salesy and forcing with all kinds of sales language. I had never found myself in a situation of trying so hard to explain many times for not having a back-up pair (which of course cost a good amount of money and when we need, we will manage) for my son who has been wearing glasses for 7 years. "He will go blind and can't study for 2 weeks if his glass are broken and had no back up," she said this many times, in different ways, among many other things that made me feel shame as a parent. For my daughter, I wanted to go with the basic and said no for the extra and she put it in but I said no again. If this staff is trained/coached on what good sales really means (to gently serve / not to force), this clinic would be great. I left with unnecessary stress and decided to cancel future appointments and gave her some feedback, with permission, but she was quite defensive. I understand she may be under the pressure to perform so I hope this feedback is helpful so that the clinic has its total staff element (the another staff was gentle and respected my decisions) as great as the the doctors' work and make the 5 star across the board. read more

Had to wait a little because the doctor was behind schedule but they had free Hershey kisses and offered me water. The doctor was great, staff was ok and I had a perfect eye exam. They accidentally charged my credit card as if I didn't have insurance so always double check what they are charging you but overall I did have a good exam and that's most important. read more

I have been a patient of Dr Zlatin for almost 8 years. I have always felt that he wants the best for my vision and eye care. He and his staff seemed to keep current on the latest trends in eye health and better vision. He never pushes products and brands just to turn a profit. He always takes time to explain medical concerns and options each visit. My wife and daughter are also patients. Highly recommend his care. read more

The prices may be higher than the run of the mill optical store but it is well worth it. I have never seen better with glasses than those prescriptions filled here. The service is excellent and they always are there if you have a problem. The owners are always available . The examinations by Dr Phillips and DR Zlatkin are very thorough. Dr Zlatkin picked up a rare condition of my husbands and knew exactly what physician to refer him to. They are also immaculately clean, so important to avoid any infections from the equipment. We highly recommend them. read more

I couldn't be more satisfied with Dr. Zlatin and his staff...all very professional and helpful. I have seen an ophthalmologist for years and Dr. Z's exam is far more thorough and uses the most advanced equipment to detect any abnormalities or deficiencies. I had issues with my insurance co. with regard to medication and the office was very diligent in following up with them and my pharmacy. read more

Had another good visit with Dr Zlatin. It is for sure the most thorough eye exam and he is very patient with explaining what he's doing. The staff was very helpful in working with my insurance and they are also great at helping to pick frames. Probably would have given 5 stars but I really wanted a same day appointment and they just couldn't fit me in. I definitely recommend. read more

Eye Q is the best. A+ Drs. Z and P are thorough professionals. I am always amazed with their expertise and knowledge of all things "eye". They are up to date and honest. The staff is helpful and Anna is a definite asset. Wonderful selection of frames, designer and otherwise, with a lovely children's section as well. Location is convenient and parking is available read more

This place is AMAZING point blank. Amazing staff, amazing location, amazing selection of sunglasses and everyone is so sweet! I'll drive 20 minutes from rye just to come here for all my exams, sunnies & children's frames. read more

This was my worst retail experience EVER! I chose this store because they offered a sunglass sale for Mother's Day and both of my girls needed sunglasses. In addition, we brought in prescriptions for glasses. I was told the first pair of sunglasses were excluded from the sale since they were for a 12-year-old and there was no profit margin in that size, so I paid full price. I was told the second pair was excluded since it wasn't in stock. I ordered this pair anyway and was told I would receive a phone call the following business day to confirm availability. The call never came. After a week, I finally phoned them to inquire and was told they would be in soon. When they did come in, they were the wrong order. They reordered them and after several more weeks, they finally arrived. These were Ray Ban aviators, by the way, which are widely available everywhere. Of the prescription glasses, one pair also took 3 1/2 weeks. The excuse for that was that the frames had to come from one place the the lenses from another and that takes 3 1/2 weeks. I've never heard of such a thing. Of the four glasses, only one pair was managed properly through Davis vision and arrived in under two weeks, of course with multiple extra charges that weren't covered by insurance. When the final glasses were in, I asked to speak to the owner who happened to be our salesperson. I just wanted to let her know how my experience had been since staff would call and tell me one pair of glasses was ready and had no idea that the other three were not. I kept having to explain to each person that I didn't want to make multiple trips for the glasses. When I tried to explain to the owner how poorly managed and time-consuming our experience had been, she kept interrupting and arguing with me. She said that the glasses came from Italy which takes 3 1/2 weeks. I pointed out that she ordered the wrong ones first, so they couldn't have possibly taken 3 1/2 weeks. Instead of being nice, she got nastier and nastier. This 'owner' claims that she's been in business for 16 years and has never had this experience. If that's truly the case and I was just REALLY unlucky with 3 of 4 pairs of glasses, then she should have apologized instead of attacking me. I actually had to phone the local police to get help resolving this awful mess. They asked her to phone me and speak nicely to work things out. I would just say that when the police have to be called, a business should be avoided! read more

Having problems for years with my contacts, until I saw Dr. Zlatin. He knew exactly what I needed.....now they are perfect! Amazing selection of frames and sunglasses. Great customer service!! read more

I have seen other otometrists but none as thorough as Dr. Zlatin. His staff is caring, efficient and extremely friendly. I would recommend this office to anyone either needing a good doctor or just looking to replace glasses. read more

I wasn't a fan of the staff, they offered little time when it came to discussing options for pricing

My go to professionals for eye care and all the latest of stylish eye ware. Thanks for taking care of me and my families needs and maintaining our clear vision read more

We have found Dr. Z to be particularly good with contact lenses (monovision and the like).

We are a family of 5 and only my husband had needed glasses. For the first time in 2011 we all go for a check up and Dr. Zlatin said we all needed glasses. My youngest daughter was 2. She wore them for 3 years. We just moved and saw a new doctor who said she does not need glasses, neither do I. I have a feeling it was about money and giving us the wrong diagnosis. read more

I've been wearing glasses for the past 25 years and Eye Q is hands down the best optometrist I have encountered. The staff is knowledgeable, friendly, and all around pleasant. I bring my girls (ages 4, 7, 9) and they love it. Wouldn't go anywhere else! read more

Great service, awesome selection and it makes the eyewear shopping process so simple and easy it's hard to pass it up.

As background, I am in my 40's and have been seeing optometrists since I was 9, and wearing contact lenses since I was 13. In short, I have seen many eye doctors over the last 30 plus years. A friend recommended Dr Zlatin and his office to me. I was blown away by the expertise, patience, ability to explain the details in layperson language and the desire to look out for the care and health of the eyes. And not simply to prescribe new and more powerful lenses, which is what I had become accustomed too. In fact, the RX for my prescription was reduced. And we spoke about other preventative measures I could take to maintain the health of my eyes. To say Dr. Zlatin is thorough would be an understatement. He wants to keep your eyes and vision where there should be vs. seeing patients when things go awry. He believes in healthcare and not sick care as so many of our doctors do not subscribe to. I believe in him and his staff so much that my two boys, 10 and 11 now see him regularly. (As I was and am near sighted) I wanted to see, availing ourselves of Dr. Zlatin's ethos, mitigate as much as possible the need for corrective lenses as well as treat the health of their eyes. My wife has begun seeing the office as well. This is a good story, but one that I hear a lot....which is how we heard about Dr. Zlatin and team in the first place. The highest recommendation possible. read more

Excellent care. Thorough testing. Courteous and helpful staff. Highly recommend eye q.

Dr Slatin and staff are excellent - just a real pro operation for all aspects for the entire family