Great service and selection -- my favorite eyeglass store. Hi end frames that are unusual.read more

I have been a loyal customer of Eye Design for a couple of years now, and I continue to be…read moreimpressed by their exceptional customer service. My recent visit was no exception; the staff were friendly, helpful, and made me feel genuinely welcome. One of the standout experiences was with Jason, who provided invaluable insight during my selection process. His patience and understanding of my indecisiveness were greatly appreciated, and he guided me through the options without any pressure. Thanks to his assistance, I was able to find the perfect pair of glasses that suited my style and needs. Overall, I highly recommend Eye Design for anyone looking for a great selection of eyewear and outstanding customer service. I always leave feeling satisfied and confident in my choices!

I have been using Gerlan & Gerlan for years. They are always polite and helpful. They fixed two…read morepairs of broken eyeglasses without fuss. They have my prescription eyeglasses ready within a few days. They gave me good advice on choosing frames. When I needed a new ophthalmologist, they were able to recommend a good one. The only problem--their office is only reachable by steep stairs in a building without an elevator. I am getting older and foresee the day I will not be able to manage this. Also, they are not open Wednesdays or Sundays, but this has not been a problem for me. For those who can handle the stairs and the hours, I highly recommend them.

Fast, friendly and very professional. I came in for a small bit of eyewear maintenance and was very…read moreimpressed with the treatment I got. Will definitely return for an exam when I'm due for one.

I've been ordering contacts from this business for the past three years. When I recently tried…read moreordering through another company, I was told my prescription was expired. That's understandable--but I was shocked to learn that this business had been letting me order with an expired prescription all along, without informing me. When I called to clarify, the woman I spoke to sounded uninterested and told me "Danny was doing me a favor." How is bypassing a legal requirement without telling me a favor? Now I'm stuck without contacts right before a trip. It feels like you were more interested in taking my money than ensuring I had proper care when I needed it.

Went on for an eye test and new glasses as mine were falling apart, Mentioned that in April I was…read morebeing evaluated for cataract surgery and after a quick exam he told me the lenses would not be any different than what i was currently wearing. And I won't need glasses after the surgery so he went into the back and came out with repaired glasses. All at no charge! If I don't need the surgery in April I will be back to get new glasses at Metrovision! Great service and everything you expect from a good local business!!!!!

I LOVE coming here for our vision needs. I'm on my second pair and I believe Lisa's on her third so…read moreit's been a couple years of coming here and every single time it's a warm welcome, professional care with our optical needs. I can't thank you all enough for being a stand out business here in White Plains that puts getting to know your customer first. I highly recommend you stop in and give Mendel a look (no pun intended) you will not regret the great vibe and sincere efforts Mendel makes to meet and exceed your vision needs.

Dr Mendel is the kindest man and takes his time to listen to any concerns you have. He has a wealth…read moreof knowledge and will easily point you in the right direction.

I went to Eyes on Hudson to fulfill prescriptions for two pairs of very specialized glasses. The…read moreoptician took my prescriptions, but did not do any consultation or measurements at the visit. (I brought my own frames.) When I received the glasses and I couldn't see out of them, I found out from a subsequent visit to my orthoptist and another optician that both pair of glasses we made incorrectly and that the prescription in one pair was way off. When I contacted Eyes on Hudson about the issues, my concerns were met with exasperation and an overall unwillingness to work with me. I have since gone to another optician who specializes in difficult prescriptions. Perhaps Eyes on Hudson is very good for general glasses. But I would not recommend the business if one has any special needs.

Went in for a DMV eyes test. This woman was horrible to me- said I was 'squinting' and did't pass…read moreme. The next say I wen to anoter provider in Scarsdale ND PASSES IN 5 MINUTES. WHAT A HORRIBLE EXPERIENCE.

I went to this business with my son-in-law he was buying me glasses actually. The service was…read morequick, friendly and responsive. The doctor stepped in right away and took my measurements and the lady who followed up on my order was great. Great customer service.

The best Doctor in the world is Dr. Lax. Eye exams glasses so many frames to choose from I never…read moreleave without ordering at least 3 huge large frames in different shapes. The staff is great and I will always go to this eye doctor only. Fran Lewis Mj network restream

Honestly the best place I've gone to get glasses! The people are so nice and the doctor is fabulousread more

I am absolutely disgusted by the way I was treated at Raymond Opticians in New Rochelle,…read moreparticularly by an employee named Jessica. Jessica is completely unprofessional, rude and arrogant. My problems with Jessica started back in December when I went to pick up my glasses. She came out appearing visibly frazzled, rushed and upset. While handling my glasses in that state and handing them to me, she BROKE them. She then gave me another pair and basically said, "Here, just take these." About a month later, I returned and asked a very reasonable question: What happened to the original glasses that were broken? Instead of simply explaining what happened, Jessica immediately became extremely defensive. Since that incident, I have noticed a complete change in the way she treats me whenever I need assistance. She has been rude, dismissive and unprofessional. Today was the final straw. I requested my contact lens prescription because I wanted to purchase my contacts through Costco. The prescription that was sent to me was incomplete and was missing necessary information, including the diameter and other information needed to fill it. I called the office, explained that information was missing and was told they would send the corrected prescription right away. They didn't. After waiting approximately 30 minutes, I called back because I still had not received it. While I was simply trying to get this resolved, my calls kept getting disconnected. Eventually Jessica got on the phone. Instead of professionally asking how she could help me, she began speaking to me in what I perceived as an extremely sarcastic and mocking manner. She said things like, "What's the matter, Larissa? Are you upset? What's going on?" and told me I was yelling. The way she was speaking to me felt like she was mocking me and making fun of the fact that I was frustrated. I explained that I was in a loud environment and was not intentionally yelling. Rather than simply resolving the issue, she continued with the attitude and then said to me, "DO YOU WANT YOUR PRESCRIPTION OR NOT?" She then HUNG UP ON ME. I could not believe that an employee would speak to a customer that way over something as simple as requesting a complete copy of a prescription. I have also since heard from others that Jessica has a reputation for being rude to customers. I cannot personally speak to anyone else's experience, but based on the way she has repeatedly treated me, hearing that certainly did not surprise me. I genuinely do not understand how an employee can treat customers in such a rude, sarcastic, mocking and dismissive manner and continue to represent a business. This wasn't one bad interaction. My issues with her began when my glasses were broken in December, continued when she became defensive after I asked what happened to them, and culminated today with her mocking me, asking, "Do you want your prescription or not?" and HANGING UP ON ME. Completely unacceptable and incredibly unprofessional. I have contacted Raymond Opticians management directly because I believe they need to know how customers are being treated at their New Rochelle location. I absolutely cannot recommend this location.

There were only 2 people in the store looking for glasses. (Myself and another) 5 people working in…read morethe store. 4 of them were huddled in a corner and talking. I had to get help from the one person who was already speaking to the other customer. I asked to see a couple of frames in the different color WP offers. This store didn't have them. I wanted to check out a pair of frames that had sunglasses lenses in them. I asked the employee if they could pop out the lenses. (Something WP has done for me before) They wouldn't do it. I had done my research before going and knew which frames I wanted to see. There were quite a few they didn't have on display and, when I asked, the employee wouldn't look for them. They just said "we don't have them." I like WP, but will not go back to this location.

Had a good experience recently here. The doctor was friendly and helpful. The employee in the front…read morewas helpful.

I've been a loyal customer at LensCrafters in the Westchester Mall for over 5 years, but after…read moretoday, I won't be returning. I had a 6:00 PM appointment and arrived on time, only to be told there were multiple people ahead of me and that the wait would be about an hour. That completely defeats the purpose of scheduling an appointment. If appointments aren't going to be honored, what's the point of offering them? At the very least, a courtesy call or message to let me know my appointment was running an hour behind would have saved me the trip I wasted my time of driving there and they lost a long time customer.

Despite my previous negative review a couple of years ago…read more.. My experience this time was wonderful! Emily is awesome. Everything was perfect. Great selection, great service. Not cheap but you get what you pay for. Well worth it. My glasses were ready in less than a week, and were perfect.