I came in for a screening with Dr. Scott Lee, and the experience was excellent from start to…read morefinish. Dr. Lee is extremely professional, kind, and patient. He explained everything clearly, took his time to answer all my questions, and made the whole screening process feel calm and stress-free. I felt truly cared for and confident throughout the visit. It's not easy to find a doctor who is both highly knowledgeable and genuinely attentive - Dr. Lee is exactly that. Highly recommend!

Ever since I first met him I felt a sense a calmness, immediately in his presence. He's so…read morethorough, honest and patient. Also, unbelievably knowledgeable. Always asking for consent and personal feedback such as: feelings, thoughts, unlimited of questions. Dr. Lee is genuinely out for us the patients and our best interest. I've met with multiple other GI Docs and left feeling disregarded, minimized, disrespected, confused, and quite frankly treated like a dollar sign. I honestly have never felt more seen and comfortable with Dr. Lee. I don't have one bad thing to say about him or his staff. I highly recommend him! A shout out to Yasmeen. I'm always emailing and calling her, she's so nice, very knowledgeable, patient with me, and so understanding. She works very hard and is on top of everything. I always get a fast response no matter what. Even though it's probably not necessarily her job she always helps me. Not once has she made me bad or an inconvenience to her. She's super friendly, down to earth and still professional. Thank you so much. We need more cool peeps like you and Dr. Lee respectfully of course in the medical field.

Dr. Salaimani is a wonderful Dr.. after my second endoscopy he called and explained the results and…read morethe treatment plan. After that, I had an ultrasound of my liver and found an issue so I made an appointment. Unfortunately I was seen by a nurse practitioner who launched into the results from a while ago that I already talked to the dr. about. I stopped he and told her that I was there for a different issue. She said that she wanted to go over the results from tests done months ago and would get to the liver issue later. Update: No one answers the phone down there and instead an "AI" assistant answers but offers no help. My appointment with the dr has been scheduled 5 months out. The Dr is great- his support staff, including the snotty NP, is not helpful or caring.

Dr solaimani is kind and seems genuinely concerned and interested in helping you however , his…read moreoffice staff , computer system and portal are incompetent. There is no follow through . No one takes responsibility for the total care of the patient here . The office staff controlled solve, the portal doesn't contain results or provide easy assess to enter information regarding history ,medications etc At My first visit ,Dr Solaimani ordered labs and other tests unbeknownst to me. The office staff scheduled an appointment for me to follow up with the doctor two months after the first appointment for which I had to pay a $70 co-pay and my insurance was billed several hundred dollars. When I got there, they told me I hadn't done the labs the Dr had ordered. I inquired as to why I wasn't notified of the labs at the first visit , there answer was " well we must've had a student who put you in the room and she didn't enter your specific lab you use into the computer " . When I ask about why there was no follow-through on this why no one called me to inquire about why I hadn't had the labs before my appointment, they said oh we don't do that. We don't have any way to know about that. They kept referring to possibly a student that made mistakes the last time I was there. No one wanted to take accountability and they couldn't explain the process of how these things are normally done. It sounds like computers run this office, not thinking responsible people. The nurse practitioner I saw (when I had scheduled an appointment with the Dr) spent only 6 minutes with me informing me "all the results of my previous colonoscopy was normal) something the Dr told me after the procedure. Then ushered me out to schedule another appointment in two months after I complete the labs they had "previously ordered. When I ask about why I didn't see the doctor at this visit, as previously scheduled I was told "oh you have to tell us when you come in so we can put you in the right room to see the Dr." "We don't know who your appointment is with!" This office needs an overhaul from the top down! I feel they just want to schedule expensive procedures such as colonoscopies and EGD's , bill your insurance then dismiss you after they have completed these .I will not return!

She's always very professional and interested and respectful when we speak…read more I appreciate her help each time we talk

From making an appointment to walking into to waiting room, the processing was smooth and excellent.read more

The office staff, particularly whoever handles scheduling, does not seem to be organized or…read morecommunicate well. On one occasion, I received multiple phone calls in the same day asking why I had scheduled an appointment before my ultrasound was completed. I repeatedly explained that the appointment was to discuss the results of a previous ultrasound, which had already been completed and was in my chart. Despite explaining this several times, they continued to question me. The final issue that led me to cancel my care was when I was scheduled for an endoscopy. No one contacted me beforehand to explain what my out-of-pocket cost would be. Since my procedure was the next day, I called the office because I didn't want to be surprised by a large bill. I spoke with Maggie, and the interaction was extremely disappointing. Rather than listening to my concerns, she repeatedly talked over me while I was simply trying to understand why the office couldn't provide an estimate after obtaining the insurance authorization. It felt like the office was focused on getting paid by the insurance company but not on making sure patients understood their financial responsibility ahead of time. Instead of helping, Maggie told me to call my insurance company or the surgery center myself. I explained that I didn't understand why I had to make multiple phone calls when the procedure had been scheduled through their office. Even after I politely asked her to let me finish speaking, she continued interrupting me and eventually hung up on me. I have worked in customer service for many years, and throughout the conversation I remained respectful. There was nothing that justified ending the call that way. As a result of this experience, I canceled my procedure and will be finding another gastroenterologist. The physician may be excellent, but the office staff's communication, professionalism, and customer service need significant improvement. Based on my experience, I cannot recommend this practice.

Dr. Kara was so kind and insightful--she really listened and made me feel cared for. Staff was…read morefriendly and office was clean and tidy.

Dr. Lah was very professional and brutally honest. His staff handled the appointment and transfer…read moreof medical records in a timely manner.

I want to make an appointment for my mother, the signal may be bad for the first time.and I tried…read moreseveral more later, the operator didn't answer directly. Doesn't she know how dangerous this is for the patient,very Irresponsible

Came into this medical center last year because I didn't have insurance. The staff was VERY…read moreufriendly and extremely rude.... Once my procedure came around, I mentioned to the doctor I needed a decent amount of anesthesia however she didn't give me enough causing me to wake up in the middle of my surgery. They upped the dosage for me to fall asleep but didn't complete the surgery and blamed me for "needing too much aesthetically. She lied to my face and still charged me $1000 for a procedure she did wrong and didn't even finish. Please do not go here, doesn't deserve even 1 star...

Called the office to make an appointment. The staff would not give me an appointment or even…read morethough my insurance does not require a referral. Quite dismissive in their approach - not a pleasant phone call.

The worst experience of my life! I had 3 procedures with no answers. On the last procedure they put…read morefluid down my throat and caused pneumonia in all 3 lobes of my left lung- one month later and still pneumonia is not resolved

Made an appointment for my husband coz his gtube is leaking and there's black coming out of the…read morehole. Wendy called and told us that the doctor refer us to Loma Linda . They could have called us earlier to let us know not on the day of the appointment. What's the difference in there office here in Brockton and Loma Linda??? I made the appointment 3 weeks ago!!!!

If I could give Dr. Ashby 10 stars, I would. He is my favorite doctor, and I've had a lot of 'em…read more He was my GI several years ago, and I should have followed him to his new practice then. So I'm doubly thrilled to have reconnected just this past Friday. Compassionate, genuine, and interested in his patients. He listens and reacts appropriately instead of grunting. If you're looking for a GI in the area, Dr. Ashby is your new best friend!

Is there a trick to getting through to this office?I've left 2 messages and have not heard back…read morefrom anyone. Saw Dr Ashby backs in 2020 and really liked him. I planned on returning, but doesn't look like it's in the cards for me. I can't get a hold of anyone at the office!

Was late 15 minutes called the call center to let them know. Put me down as a now show. Dr has left…read morefor the day. Next appointment in 4 months. Waited 4 months for this one. Total joke!

My gastroenterologist (GI) doctor Mrs. Sharmila Patel is very helpful. No wait, she is always on…read moretime. Many times she goes out of the way to help and get an appointment.She explains the treatment and diagnoses fully.

Very nice doctor with pleasant bedside manners and listens to your concerns. Are able to get you…read moreappointments in very quickly. I had a wait on my first consult bit. His staff was great and super friendly and took care of me very well. I never been to a doctor who takes you exactly on time always, if they do you should worry about the doctor rushing patients. Sometimes some patients require more time the others based on their severity of their conditions. Would you rather be rushed out or a proper visit.

Dr Chung is dismissive, and blasé about patient concerns, and both he, and his office have abysmal…read morecommunication. I had a colonoscopy, and an endoscopy within a few days of each other. I also experienced the long wait times both in the waiting room, and in the pre procedure room that others have mentioned. That's not my issue. What has me FUMING is that I received a call a couple of weeks later from his office stating only that the results were "inconclusive". I went back nearly a year later about another issue that I was having, and he pulled up my results and told me that I have several ulcers! 10 months after the procedure! Also told me that my hiatal hernia had "Nothing to do with my reflux". He literally rolled his eyes at me when I asked about it. Every other doctor that I've spoken with about it looked at me like I grew a second head when I told them what he said. He also gave me no information about treating the ulcers, leaving me to Google what to do. He told me to just take more omeprazole, despite me telling him that I had been taking it for several years, and long term use is not recommended. Overall completely unconcerned with my health and wellbeing, and was definitely in a hurry to get me out the door. I declined to return for my follow up visit, and have requested a referral to a different gastroenterologist from my primary doctor for any future needs in that department.