she's always very professional and informactive about my results. and she clearly answers all of my questions

Same problem as another review; it is impossible to schedule an appointment. Calling their phone number directs you to the front desk who takes down your name, phone number and tells you they will forward to scheduling department. I called 3 times the past 2 weeks, no call backs. Not sure what's going on, but it would be nice to actually get a call back read more

The PA I saw was knowledgeable, listened to my concerns, communicated well and was very proactive. I left understanding my risk factor and had a plan in place. Very happy! read more

Avani is a caring professional! She listens to your concerns and works with you to find a solution. She also makes a point of reminding you to call her with any questions. The office and medical staff are welcoming and very nice! read more

She was understanding to all of my issues. And set up my appointments this morning...now I just have to get ready for the procedure.

It's impossible to schedule an appointment. They say they will call back, and never do. The email address on the website bounces. Also, they do NOT take CalOptima/Medical despite being listed as in network. read more

Absolutely terrible doctor. First takes a month to schedule an appointment, send multiple reminders to be on time. You show up and oh and he is running behind by 45 mins and do you wanna wait??? No I don't wanna wait for 45 mins!!! And why couldn't they call me to let me know he is running late, oh because he just got in. I guess looking at a lot of asses has made this doctor one also. Unbelievable. This guys office has zero customer service and clearly this doctor doesn't care. read more

Entire staff were friendly, helpful, knowledgeable, polite, prompt, attentive and professional.

Avani is kind, wise and thorough. She has helped me tremendously. I will definitely continue in her care.

Dr Chen is an exceptional GI specialist. On my first visit with him, we spent 45 minutes discussing my GI history. Based on that discussion, he identified certain lab and diagnostic tests I should have done and medications that could prove effective. On my follow-up visit, we discussed what worked and what did not, results from the tests, and next steps. I appreciate Dr Chen's genuine care, thoroughness, and sincere interest in remedying my long-running GI problems. I highly recommend him for your GI care! read more

Avani is wonderful. Very thorough and has a sweet demeanor. Im glad she's Dr. Stanton's PA!

Really great! She was very kind and really helpful. I had not met her before so was very glad I got to meet her. Was able to ask all the questions I had! read more

Dr. Philip Chen is my gastroenterologist and I'm happy being in his care. He is with United Gastroenterologists. He is very compassionate, knowledgeable, and has a wonderful bedside manner. It's too bad his office is not ideal. They are hard to reach and unresponsive most of the time. I did find, however, that they are more communicative via email. I am grateful to Dr. Chen for identifying health issues and allowing me to receive much needed medical help. Thanks to him I was referred to a world renowned hepatologist at UCSD Health Center in La Jolla and currently receiving continuous treatment. Dr. Chen is a very experienced and caring doctor. The downside is his office staff, which seems to have a high turnover rate. If you can overlook that then you can enjoy expert care from an extremely competent doctor. read more

Always wonderful care either in person or by video. I feel listened too and the office staff and experience is polite and efficient. Great follow up! Dr. Stanton, and Avani Gokaldas the PA are outstanding. I'm pleased with my care and highly recommend for any GI issues read more

Dr.Chen is personable, a knowledgeable gastroenterologist and helpful. The employees are friendly and helpful as well. It's an experienced group and they are prepared and informative about scheduling planning and procedures. Because the office is small, there was a long wait on my recent visit, but they are moving to a larger space soon and hopefully that should help. read more

The front office, administrative staff, was less than personable. They seemed more focused on their tasks than the customer. A softer touch would go a long way. read more

Avanii was most helpful and professional. She was patient in listening to my concerns and made good suggestions for me to try. I would recommend her to other people. Thank you, I appreciate that your practice has such an individual. Shari Hansen read more

Who likes getting a colonoscopy? :-) We've been going to Dr. Chen for some time, now. Very happy. Water method. No gas! Thank you, Dr. Chen. My last visit I had the best pre-op from Carmel. Thanks to her my anxiety level dropped and she made me laugh, too! Guess who's going to Ted Drewes next time in St. Louis?? Thank you, Carmel. :-) read more

Avani Gokaldas PA-C is so incredibly kind, personable, a great listener, knowledgeable and offers good advice and information. The virtual appointment took place right on time, and I never felt rushed. read more

All three went well, professional, caring and punctual, all questions were answered, the colonoscopy procedure was explained clearly and time was scheduled read more

We had a good discussion about my acid reflux and talked about some ways to manage it without drugs as the Prilosec I tried drove me crazy after about 3 days. read more

Dr. Chen is amazing! He makes you feel so comfortable and secure about your medical concerns and is very through in explaining and will ask you how you feel about his suggestions. I have been a patient of Dr. Chen for over 10 years and he's the best. Nicole Lloyd read more

Dr. Chen's PA, Avani Gokaldas, is pleasant, knowledgeable, and organized. She's an asset to the team.

I had an initial office visit with Dr Chen for a routine colonoscopy as I was starting with a new insurance and my Primary care physician referred me to him. From the start with the receptionist and the medical assistant, they were very welcoming, friendly and patient! Then I met Dr. Chen who was very kind, polite and humble, as well as very knowledgeable! He asked me initial visit questions as well as explained the procedure to me! I couldn't recommend him or his office enough! My only complaint was with the last admin person who explains the prep procedure to you, who was a bit impatient and abrupt when I tried to ask questions. Perhaps it had been a challenging day! I give Dr Chen and his staff 2 thumbs up! read more

She was very thorough and engaging as she shared results of procedures. Clearly laid out next steps.

The telephone conversation went well- my test results were explained clearly & all my questions were answered. The Telemedicine call did not work- the text message arrived 18 minutes after our start time. But, the regular phone call was more than adequate. read more

Colonscopy Results DeBriefing - Avani Gokaldas PA-C was so knowledgeable, candid, informative and had such a superior communicative "bed side" manner. Avani is a real top level performer for United Gastro and its clients. Thanks so much! read more

Dr. Chen is a highly-skilled physician who is very patient and personable. His office staff as well as his Surgical team at the Orange Coast Surgical Center are extremely efficient and attentive. Dr. Chen and his team are top notch and always make me comfortable and put me at ease. read more

Felt like I got very close and thorough care with Dr. Chen. He was peasant, attentive and willing to answer my questions. I can say the same for his P.A. (Avani?), who seemed concerned and was patient with the questions I asked. read more

Pleasant and informative visit with Dr and P.A. very willing to answer my questions.

Dr Chen is phenomenal. I am incredibly lucky and grateful to be a patient, and i trust him completely to take excellent care of me. His motto seems to be "no polyp too small" and although i was a little freaked out in the beginning that he got so many out of me i now realize that it's because he is so incredibly thorough and skilled and finds polyps other doctors just wouldn't get. Could not be in better hands. Laleh the incredible director contacted me and very kindly took time out of her busy day to explain everything to me to regarding sedation options to enable me to make the best decision for my situation. She was wonderful and a credit to UMD. it was a very pleasant experience given the circumstances! read more

Dr. Chen is very thorough. He takes his time explaining procedures that need to be done. The follow up via telehealth appointment is very informative. He answers all questions and concerns. He is never rushed. I highly recommend him as a highly experienced gastroenterologist. read more

All healthcare personnel I encountered were polite and explained everything. Very efficient with time.

Everything from appointment initiation to procedures to follow up are handled very professionally and timely. This is the second time my wife and I go through these procedures and we totally recommend Dr Chen and his staff. read more

Dr. Chen is one of the best Dr.'s I have ever had. He takes the time to really listen to you, is very knowledgeable and explains things in a way that is very clear and informative. He is very kind and I always feel that he really cares about me as a patient. I am grateful that he was recommended to me by my primary care physician for my G.I. issues. I can't really say enough good things about him! I feel great peace of mind that I am receiving excellent care. read more

Dr. Chen was thorough and interested and didn't rush me off the call. I definitely highly recommend him.

Quality of care with the nurses and doctors in pre op and post op is outstanding. Front office and waiting area is just ok. read more

Prep and procedure went well. However, there was no one to let me in at 6am which was requested by them and the blinds in the prep were open, I had to change in the bathroom. Other than that, everything was good. Paula was my prep nurse and she was caring and kind. read more

Very caring and skilled team of professionals. Dr. Chen's unique colonoscopy method is more effective than the way that this procedure is typically done. read more

Dr. Chen has been my doctor for years. He's very nice, knowledgeable, and patient. I always have a long list of questions and he never rushes me and answers each of my questions patiently. I would not trust anyone else with my colonoscopy but him. He is the best. Tammia is very friendly, considerate, and super efficient. I am in good hands. read more