Since becoming a somewhat new patient of Dr. Hwang, I just completed my medical procedures with her. She's an amazing person and doctor! My abdominal pain has subsided dramatically less, and I feel better. I receive great medical care, and I love her friendly staff in the office. Sanitized and clean....just the way medical offices should be. My overall experience has been a positive one. You want an outstanding GI doctor, Dr. Caroline Hwang is it! read more

I went to Dr Hwang for two procedures, a colonoscopy and a sigmoidoscopy. The first time I went to Newport Beach, the second time to Irvine. Both centers were very efficient and the care I received was excellent. Dr. Hwang was cordial, and I trusted her completely. Why go anywhere else? I would recommend her to anyone that needs help in Dr. Hwang's field. read more

Waited about 2 months to get an appointment (took the day off of work for this appointments) office staff call to confirm my appointment, then they call the DAY OF My appointment to tell me Dr. Hwang does not take my insurance and is out of network ! My insurance calls them to let them know my insurance does indeed cover the office visit then they tell my insurance that the Doctor is no longer working out of that office ??? Seriously ? Why the heck would you wait until the day of my appointment to tell me this wishy washy inconsistent information??? Again incompetent office staff bad representation on the Doctor and office manager ! Thanks for wasting my time and money !!!! read more

I got a call from Dr Hwang personally to try find out what kind of treatment I would need. I appreciate speaking to her as I was able to find out that there were several other providers under her medical group that my auth would cover. I had asked her receptionist yesterday, but was told the other doctors were in another office and I would likely need a new auth. I'm glad we got that misunderstanding cleared up and I was able to make an appointment with the other office. read more

I have Dr Hwang for a while since she was at USC. Even though I live in LA I decided to go all the way to OC and let me tell you it was worth it. Dr Hwang is knowledgeable, answered all my questions and probably saved my life. She prescribed my medication and I felt better almost immediately. Thank you Dr Hwang. read more

I was referred to Dr. Hwang by my surgeon, Dr. Rad. From my initial call to schedule an appointment and speaking with Cammy, I felt "at ease." It's always hard going to see a specialist as you may not be sure they understand your concerns and feeling comfortable with the Physician. My initial appointment was supposed to be a "TeleHealth" one due to COVID - 19. I wasn't really keen on it due to my issues but Dr. Hwang was highly recommend by Dr. Rad and I trust him implicitly and agreed to the "TeleHealth" visit. Again, from my initial contact, I was thoroughly impressed. Calls were returned almost immediately as were emails. Two days before my "TeleHealth" visit, I received a phone call saying Dr. Hwang could see her patients in person and was asked if I wanted to go in, I immediately said "YES!" When I checked in I was greeted by the most friendly, Cammy! I didn't have to wait long to be brought back to the exam room. The nurse (I don't recall her name ), took my vitals and although I could not see her entire face due to having wear a mask, I could tell she was smiling as I could hear it in her voice and see it in her eyes. Before I knew it, Dr. Hwang came in along with her Nurse Practitioner, Richard. Dr. Hwang made me feel at ease right away. She was already knowledgeable about my health history - and it's a long one. (Many times I feel health records aren't always read). I was impressed on how much she knew about me and felt like I was already an established patient! Dr. Hwang explained everything to me simply and really took the time to get to know me as a person! She had prescribed a medication for me and there had been a problem with my Pharmacy as they said they did not receive the new prescription. I called Dr. Hwang's office back and literally within a half hour, Richard, the Nurse Practitioner, resolved the problem and my prescription was actually ready! Richard even called back to let me know he had remedied the problem - note, he called after hours to boot. Even he was surprised to know that I had already picked up my prescription! Dr. Hwang's office was that quick making sure was "taken care of," prior to the long weekend! Vanessa was essential in scheduling a procedure for me. I wasn't even home and she was already calling to offer days and times for me to choose from. I was immediately emailed the information that I would need! I know this is a long review, but there are several people - people who offer their care to make it so! Everyone I was in contact with was friendly, professional, and offered genuine care! I'm rest assured that I can trust my health care needs with Dr. Hwang and her staff. I'm confident they will all make a great team in getting me to feeling better. Thank You To All. read more

Dr. Hwang and her staff--this entire practice--is fantastic. Caring, efficient, respectful, empathetic. I've never doubted I was in the right place since the day Dr. Hwang was the GI on call when I was hospitalized. She gently explained that I was a great candidate for surgery, that it would change my life for the better. And it has. Her follow up care has been outstanding and I know she/we are doing everything to maintain my surgical remission. She wants her patients not just to be well, but to thrive. You get the feeling the entire office is rooting for you. From the front desk back. read more

Dr. Hwang and her staff are amazing. She saved my life! I have severe chron's and she makes sure I get the care and attention I need. When I was hospitalized for 12 days she came to visit almost every day and the day's she didn't visit she called to check on me and included my wife in every aspect of my treatment. She is very understanding of my beliefs and preferred course of treatment. She is the best IBD Dr. hands down. If not for her and her office staff I would have died from malnutrition and dehydration from the Chrons. Thank you Dr. Hwang! read more

I can't say enough good things about Dr. Hwang. She's incredibly knowledgeable, compassionate, and personable. She exudes a very warm feeling. I've suffered from ulcerative colitis for 40 years and have seen my share of GI doctors. She is by far the most knowledgeable. For the first time in my life, I have hope that i will be able to live a normal life, despite my colitis. I'm well on my way due to medication changes she's provided me with. Her staff is awesome; courteous, professional, and a well run office. Yes, I had to wait a couple of months for my first appointment, but that's the norm for specialists these day. read more

Amazing Dr!! Dr Hwang has been my life line in trying to find out what's going on with me... thank you!

Dr. Hwang has been treating my daughter for over 2 years for UC. She is a class act and so is her staff. She has managed my daughters care and has saved her from multiple hospitalizations, she had been experiencing prior to her care. She really CARES and knows how to get in the head of 20 year olds, who are denying that they are truly ill and need care. We do not live near her office, but it is well worth the ride in LA Traffic. Thank you for being a caring medical staff and physician! Warmest wishes, Maria read more

Dr. Hwang is a wonderful doctor. I've been battling UC for several years now. My local doctors weren't very concerned and didn't do much to help me, so I decided to travel 3 hours to see Dr. Hwang and she was amazing! She helped me get into remission and I've stayed there for almost a year now. She's very knowledgeable and caring. I will gladly drive the 3 hours to see her versus any local doctors. I highly recommend Dr. Hwang and the entire USC-Keck Staff. read more

I didn't have a good overall experience with Dr. Hwang's office. I called to make an appointment, and received a time/date for a zoom meeting. Turns out, this was not with the doctor, but rather with the doctor's assistant. We spoke for about 10 minutes, and at the end I elected to postpone the appointment due to their COVID test requirement. In the following weeks, I received a bill from the office charging $250 for my 10 minute call. I made an attempt to resolve this with the office, which ended up taking over 4 months. I felt that the front office was unprofessional in not returning my calls or addressing the issue. In the end, I was disappointed that Dr. Hwang didn't waive the fee, knowing that she didn't provide services for that fee. It seemed very greedy. No one should be charged $250 for a 10 minute conversation. There are many doctors to choose from, so I would not recommend using Caroline Hwang. read more

Dr Huang is extremely knowledgeable and has the desire to help me find the cause of my issue. I am confident that she will succeed. I am fortunate to have her as my physician. Also her assistant, Richard is quite professional. read more

Dr. Hwang has been my doctor for over 3 years and I can't speak highly enough of her. I have a 10+ medical history and the first day we met she knew everything about it. She literally walked into the room quizzing me about it. She's professional, passionate, compassionate, and intelligent. She listens and allows you to be part of the conversation. But most importantly, to me, she's open to discussing new treatments and always ready to do what's best, with me along every step of the way. She seems to always be available via email, so it's easy to get in touch with questions. I've emailed her dozens of times with both simple questions and sudden requests and she has always been there to help, whether providing a simple answer or scheduling an appointment immediately. To me that speaks volumes- I know that if I need her she'll be there for me. Furthermore, she's knowledgeable of current and upcoming treatments and ready to educate when I ask my plethora of questions. She's not afraid to try out new medicines when something isn't working. I take my health very seriously and expect to be an active participant in my treatment with my doctor's. I ask questions, explore and study new and alternative medicines, and like to contact my doctors with questions/comments and expect them to reply in a reasonable time. Dr. Hwang constantly exceeds my expectations. I learned this early on and am pleased that she's never let me down. She's an incredibly talented doctor with a fantastic customer service attitude. I can't recommend her enough. Do yourself the favor and see Dr. Hwang. read more

Dr. Hwang and her staff are very knowledgeable and kind. They took the time to give individualized care and answer all of my questions. I am so glad I found her and her staff to manage my GI issues. read more

I have had Crohn's Disease with esophageal involvement for 20 years. I've seen GI doctors from New York to Philadelphia to Los Angeles. Dr. Caroline Hwang is a superior doctor. I first saw her 5 years ago. I was 103 lbs & very sick. My body wouldn't take food st all. She put me on Stelara. I hate being on medicine but she saved my life. Best practicing GI in the The US. read more

OK, imagine you have a stomach ache and you call this doctor's office. They will ask for your DOB, previous medical diagnosis and previous physician before anything else. Doctor Caroline's assistant will then tell you that the doctor must "approve" you first before you're allowed to book an appt with her... I find that absurd! First of all if you knew your diagnostic you would not be trying to book an appt with her, correct? Second of all, let's say you had seen another doctor on the past, and you have a Platinum PPO and are looking for a second opinion for your stomach ache, you should be able to see the doctor, period. But, no! She still needs to approve you to see her first... Shouldn't it be your right to make that decision? So, if you want or not to change doctors? What if you are looking for a second opinion? I came to you, doctor Caroline, because you are on the list of the so called "the best gastroenterologist" here on Yelp and your offices are close to DTLA. It should be my decision, not yours, to book an appt. Only, after examining me is when you should be able to make a decision if I should or not be treated by other medical specialist, based on my exams, on fact. Not simply "by choose and picking" by my name, DOB or even if you had access to my previous medical record, you should still see me to discuss further options. Or tell me in person "I can not help you with your medical condition". I'm sure you know that patients medical condition change from time to time. My words to describe your unwillingness to assist a first time patient are: unethical conduct! You take ZERO star from me! read more

A warm and inviting staff! Dr Hwang truly listened and answered my questions, showing she cared more about my circumstances than trying to rush me out the door. read more

Dr. Hwang and her entire team at USC are absolutely, positively second to none. They provide the most compassionate, thorough, and kind care and genuinely care about their patients' overall health and quality of life. A family member of mine has inflammatory bowel disease and we found Dr. Hwang in desperate times, after having seen doctors all throughout California, including at Cedars and UCLA. I can confidently say that Dr. Hwang is the kindest, smartest gastroenterologist that we have encountered and she has provided so much advice and reassurance during difficult times. My family member is feeling infinitely better thanks to Dr. Hwang's thoughtful care and we cannot thank her enough for all that she has done and continues to do. Her entire team from Elizabeth to Ryan are nice and caring throughout every appointment, test, and procedure, and they work tirelessly and quickly to get medications and procedures scheduled and approved by insurance. She is also very current and on the forefront of developing studies and research which ensures that her patients receive the best treatment and medications. I cannot say enough positive things about Dr. Hwang and would not hesitate to recommend her to anyone finding themselves in need of a gastroenterologist. You could not end up in better hands than Dr. Hwang's! read more

Dr Hwang and her staff are wonderful. She took her time with me. Addressed my concerns. Explained everything to me. I felt extremely cared for. read more

I was lucky to have landed in doctor Hwang's care, because of her great curriculum and vast experience, I found Dr. Hwang to be a very professional and caring, that makes you feel at ease, her staff is very friendly and helpful, having this awful disease you need someone like her read more

Waited on hold twice for over 5 minutes to make an appointment and no one ever answered the call.

Dr Caroline Hwang has been more than exceptional with me and my family . First off, she and her colleagues were able to address all symptoms . Importantly , she was helpful with both psychological and physiological aspects . At tough times , she was always there to answer questions to family members immeasurably helping me and my family tackle the problems at hand . Furthermore , she is an exceptional at performing the needed operations ! I have seen her fighting to make sure her patients get the care they need at the right time . She legitimately cares and puts her whole heart in taking care of patients . Always responding to messages from the portal promptly. I recommend her wholeheartedly . But you don't listen to me ! she is well established and highly commended with other colleagues in her specialty. Thank you! read more

She has been my GI Doctor for 2-1/2 years now, and she has been nothing but professional and caring. She has been the perfect balance of aggressive and patient with my treatment, and is always available for questions and concerns. When I was first diagnosed I didn't know much about Crohn's disease, and she is always willing to sit and educate me about the disease. Her efforts and work with CCFA shows just how much she is personally committed to bettering her patients lives. I often use Yelp to review and find new restaurants, but in this case my experience with Dr. Hwang has been so personal, thorough, informative, and professional that I had to write a review. Definitely not a glamorous topic, but definitely worth the time to share my experience. read more

Terrible staff! My mother is a fairly new patient and due to the high RX pricing we have asked the doctor to prescribe an alternative RX. It took them almost three weeks to get back to us after more than 6 attempts to call the office, leave messages, and call again. Terrible follow through. Even the Pharmacy attempted several times by calling, and faxing. They gave up after several tries and told us to contact the doctor. After complaining, we finally got answers an alternative med. Now my mother has run out of meds and the pharmacy can't refill without the doctors authorization. The same story repeats again. The pharmacy just called us and told us that we need to contact the doctor. They gave up! They attempted to call and fax the doctors office and they haven't received any response! Meanwhile my mother is in pain and waiting for the refill! She has been waiting patiently and now has to find out that she needs to chase the office for a refill! DO NOT COME HERE IF YOU EXPECT GOOD FOLLOW THROUGH, OR IF YOU DEPEND ON YOUR MEDS!!! We are going to change doctor for my mother. We can't be baby sitting her meds and chase after the staff for responses! So far this is the worst doctors office anyone in my family has experienced. We though that by being part of USC, that we would be getting better care. As you can see not all the time :( read more

I have had ulcerative colitis for 40 years. I have seen the best GI doctors across the nation. I would rate Dr. Caroline Hwang as the very best GI doctor among the excellent GI doctors I have seen. I am a physician myself. read more

Dr. Hwang and her team are absolutely extraordinary. Over the last few years I have seen GI's in every corner of California and I can confidently say that Dr. Hwang is exceptional in every aspect whether it be her meticulous care or her reassuring and confidence inspiring bed side manner. Dr. Hwang, Ryan, and Elizabeth promptly reply to my many question and concern via phone, email, and health portal. Her office operates with the utmost efficiency from scheduling appointments, prescribing medications, ordering tests, and getting treatment/medications approved by insurance(which is no small feat). Due to her outstanding care I feel the best I have in years and I am forever grateful for the life and health Dr. Hwang has given me back. read more

Amazing doctor. She takes her time to listen and truly cares. She has a great bedside manner plus is an excellent doctor. Dr. Hwang is very thorough and always remembers things about my case. She makes me feel like I'm not just another patient. I highly recommend her. read more

I wrote a very negative review about my experience with Dr. Hwang. I have since deleted it after she called to tell me her side of the visit. I thought that was decent of her. In this case 'stars' don't matter. I think you should have your own experience and post your opinion. read more