The office staff, particularly whoever handles scheduling, does not seem to be organized or communicate well. On one occasion, I received multiple phone calls in the same day asking why I had scheduled an appointment before my ultrasound was completed. I repeatedly explained that the appointment was to discuss the results of a previous ultrasound, which had already been completed and was in my chart. Despite explaining this several times, they continued to question me. The final issue that led me to cancel my care was when I was scheduled for an endoscopy. No one contacted me beforehand to explain what my out-of-pocket cost would be. Since my procedure was the next day, I called the office because I didn't want to be surprised by a large bill. I spoke with Maggie, and the interaction was extremely disappointing. Rather than listening to my concerns, she repeatedly talked over me while I was simply trying to understand why the office couldn't provide an estimate after obtaining the insurance authorization. It felt like the office was focused on getting paid by the insurance company but not on making sure patients understood their financial responsibility ahead of time. Instead of helping, Maggie told me to call my insurance company or the surgery center myself. I explained that I didn't understand why I had to make multiple phone calls when the procedure had been scheduled through their office. Even after I politely asked her to let me finish speaking, she continued interrupting me and eventually hung up on me. I have worked in customer service for many years, and throughout the conversation I remained respectful. There was nothing that justified ending the call that way. As a result of this experience, I canceled my procedure and will be finding another gastroenterologist. The physician may be excellent, but the office staff's communication, professionalism, and customer service need significant improvement. Based on my experience, I cannot recommend this practice. read more

Dr. Kara was so kind and insightful--she really listened and made me feel cared for. Staff was friendly and office was clean and tidy. read more

Deborah Negusse, MD - Very friendly staff. Neat and tidy office. Dr. Kara was so kind and insightful--she really listened and made me feel cared for. - Gastroenterologist Near Me - Rancho Cucamonga, California

Wonderful experience, the staff, the doctor and the receptionist at the front desk, were superb. Thank you doctor Deborah Negusse. read more

A.M.A.Z.I.N.G. place!!! Dr. Negusse is truly the BEST. From the moment I walked in, everything ran like clockwork--this office is efficient, professional, and welcoming. Dr. Negusse took the time to listen, explain everything thoroughly, and made me feel completely at ease. It's rare to find a practice that combines such expertise with genuine care. I've already recommended Dr. Negusse to all my friends and family over 40--and will keep doing so! read more

My doctor is Deborah Negusse. She is awesome. The times I've gone for a procedure it's been a great experience. The facility is always warm, clean and the staff always very friendly. read more

Save yourself a headache!!!! I swear the staff sucks and does not know what the hell they're doing. They have cancelled my mom's appointments EVERY month since June!!! Even on the day of her appointment they cancel her over some dumb reasons. She's been in so much pain and needs to get an endoscopy and she could never get a damn appointment and if she does it gets cancelled. So unprofessional and always with excuses so please don't even bother here. I'm calling her doctor tomorrow to make sure they send her somewhere else to get her endoscopy!!! read more

Kara Smith, PA to Dr Negusse was caring and answered my questions in detail and professionally on telehealth visit. Follow up advised to address treatment plan results. read more

Very helpful and competent team! Would definitely refer them to friends and family. They have a very professional and positive environment with high quality care and thoroughness. read more

I took my Mother to see Dr. Negusse, it was a wonderful experience. She made my mother feel very relaxed and easy to talk to. The whole staff was amazing , very nice To us. We felt right at home. read more

My experience here was great! The staff were very friendly and helpful made me feel secure throughout my pre-screening and after.

Great experience! Corrine, the manager, was able to get me in the same day. The office is beautiful and clean.

I was looking for a Gastroenterologist closer to home because the one I currently have is in Pasadena. So during a visit with my primary doctor, she recommended Dr. Deborah Negusse. I was a bit scared to try another gastroenterologist because I had been with mine for so long and I knew him very well, but driving to Pasadena was at times difficult for me. So I took a leap of faith and set up an appointment with Dr. Negusse. I was very happy to find out how close to my home address she was. On my first visit, I was greeted by a very friendly staff. I was made to feel very comfortable which helped my nerves. The office was a a very nice, clean, modern establishment which I loved. I was happy to see that I didn't have to fill out the usual paperwork by hand , but rather everything was done via computer which made it quick and easy. The staff was there for help if I needed it. I was even given a small bottle of water which was great because it was a very hot day. The young lady who took me to the waiting room was super nice, knowledgeable and friendly. When Dr. Negusse came into the room she greeted me and reviewed the medical records from my previous GI. She asked me questions about my health, family history etc. She was very patient, had great bedside manners, and made me feel very comfortable. Overall I give Dr. Negusee and her staff two thumbs up. I believe I found a great replacement!!! If anyone is looking for a Gastroenterologist, please consider giving Dr. Negusse a try. read more

Dr, Negusse was great even though I never saw her until the day of the procedure and then after that I only saw her NP. The staff and billing department are HORRIBLE!! They overbill you for your insurance co-pays and when you show them they are wrong, they say they will refund the difference if they are wrong. WHAT?!?! I am NOT in the business of loaning businesses free money. Get the billing right the first time. You take my money right away! I should not have to was 2 months to get the money back that shouldnt have been charged in the first place!!! read more

I saw Dr Negusse for an endoscopy and later a colonoscopy. I really liked her. She made me feel at ease and explained everything in great detail. read more

I never thought I'd say this, but Dr. Negusse made all the difference - making me feel so comfortable in an otherwise uncomfortable position. She is amazing. So sweet, kind and genuinely caring. I don't care how far I need to drive ... for this type of experience - worth it. Thank you Dr. Negusse for making me feel human. read more

I recommend this doctor. She was very good and made getting the one thing that all older adults, and some younger ones, dread in their lifetime, a colonoscopy, a good experience. She has good reviews on doctor review sites and I took a long time to research and decide which doctor to use. Thankfully, she is in my medical insurance plan. I waited too long to get the procedure done, 15 years later than recommended, but thankfully, all is well. She is very personable, talented and kind. Do not hesitate to give her a call as colon cancer is no joke. Don't put it off. The anxiety caused by my thinking of it was worse than the actual procedure. read more

Dr didn't even see me on my first visit. The practicing Dr did. I didn't even meet the Dr until the colonoscopy. The staff told me I would not be charged for the mandatory covid test and then I got a bill for it. The left hand doesn't know what the the right hand is doing here. I would not want any family members to go to an unprofessional office like this. read more

I honestly never experienced lack of responsive care until I came here. Despite my three (3) appointments, I had never met the doctor until morning of my surgery. It Disappointing. read more

I scheduled an appointment with Dr Negusse and expecting to see her but I was surprised to be attended by her NP. It looks like she is a very busy doctor and she used her NP to see most of her patients. I only met Dr Negusse during endoscopy. Post endoscopy appointment was also done by NP. read more

Outstanding doctor. Listens, cares, and takes her time with you. She thoroughly explained the colonoscopy procedure so I was prepared and comfortable. After my procedure she went over the findings and followed up afterwards with additional results and answered all of my questions without rushing me. She is calm and professional and I feel that I have had the best care. I trust Dr. Negusse with my GI needs and highly, highly recommend her. read more

Dr. Negusse is wonderful! I waited a few months for my insurance to add her to my network because I didn't want my 2 GI procedures done by any other doctor. I'm glad I waited! I feel so much better and it's only been couple days since my procedures were done. I highly recommend Dr Negusse and her friendly & helpful staff! I can't praise her enough!!! read more

Dr.Negusse is a rare find and a wonderful physician. She has a way of making you know that she cares about you as a person and is concerned about your health. She answered all my questions thoroughly and explained the steps for the procedure in a way to put me at ease. Dr. Negusse goes above and beyond to take care of her patients. She is very pleasant and easy to talk to. I highly recommend her. read more

I came here the 2nd week of March for bloody stools. I was automatically told to do a colonoscopy to see what the reason is. I was charged $400 on the spot for the colonoscopy and I still don't understand why they charged me this $400 because this was not the price of the colonoscopy. I still had to pay another $550 at the procedure center. Anyways the next day on the phone this office calls me saying they didn't receive the payment for the appointment and it was going to be $150. Never in my life have I been charged $400 at a clinic then get called day after saying they forgot to charge me for the actual appointment. Whatever I pay them after them calling multiple times. They book my colonoscopy for 6 weeks later. Like my problem is okay with waiting 6 weeks. Also the doctor very fast didn't seem to care much about my symptoms. I told them about this side paid I was having so she had me do an ultrasound another $220. The doctor does not tell me any recommendations to help out symptoms at all I had to remind her before she left "is there anything I should be doing until then?" She prescribed a laxative and said to take a fiber supplement. Finally colonoscopy time they tell me light hemorrhoids. Doctor scheduled me 2 weeks after colonoscopy to look over results. Finally May 15th. Doctor says "you have light hemorrhoids I can refer you to a surgeon to have a procedure if it you'd like, if not continue with a high fiber diet" this made me insane. I waited 8 weeks to be told to do a high fiber diet or have surgery that is not necessary for me. Why was I not told to do this high fiber diet before doing such procedure I think a "let's try this out to see if it's hemorrhoids" would be smarter. Also I was not prescribed any prescription or real treatment to fix this. The doctor also forgot about my ultrasound results and I had to remind her and she said everything looks good. I would not recommend this place. I was not even given a recommendation of specific eating habits. I did my own research to find out I should not be drinking alcohol or spicy foods and eating high fiber foods to help. I would think a doctor in this field of this would recommend such habits. I felt like I was robbed here. Will never come back here read more

I had my first appointment with Dr Negusse today and I'm both impressed and very pleased. I'm new to the area and found navigating the local physician network to be challenging to say the least. It almost seems like many offices are discouraging new patients. Dr Negusse's office was just the opposite. After making an appointment for a week in advance, they called back almost immediately and advised they could get me in the very next day because of a cancellation. Their office is modern and conveniently located. The staff is friendly, professional and efficient and a pleasure to deal with. Their use of an iPad to allow me to register on the spot for their patient portal was most refreshing after so many nasty clipboards filled with overly-long forms which request the same information over and over. I was escorted to a treatment room and Dr Negusse arrived almost immediately, another welcome change from the typical doctor's office. I had made a list of symptoms I was experiencing and she patiently reviewed it with me. She made me feel like a person not just a patient which is rare for a specialist. After a physical examination she advised me of her diagnosis as well as treatment options and even an app that I can use to manage diet requirements to speed up my recovery. Dr Negusse was patient, professional yet friendly, and took the time to answer all my questions. She even gave me a referral when I told her I was having a hard time finding a good local Primary care doctor. As a new local resident I was most grateful for the positive experience I experienced with Dr Negusse and her team and I highly recommend them to anyone in need of professional yet personal GI services. As we say back home, Thanks y'all. read more

Dr. Negusse and her staff are wonderful. They were very helpful on the phone and I was able to get an appointment right away. On my appointment day they were all very attentive. Dr. Negusse was kind and she took her time to discuss my issues and she even followed up with me a few days later to see how I was feeling. The online portal was easy to use. I highly recommend Dr. Negusse! read more

I had an amazing health care experience with Dr. Negusse, John, and other staff. John was very knowledgeable and was able to get me a same day appointment. Once there, I truly felt every one I interacted with cared about patient experience and was very attentive. Dr. Negusse made me feel comfortable & I knew I was in good hands, the best in gastro health ( If you ask me). read more