Dave is my mechanic for a BMW and a Mercedes. The crew is excellent and he has always been a big…read morehelp with immediate needs. He has a lot of knowledge about which parts to substitute and which to keep OEM.

Dropped in because needed to get the inspection stickers re registered because of having the…read moreWindshield replaced. Dave was amazing as usual, got right on it. Done perfectly while I waited! Thank you!

Wonderful service. Our tire pressure sensor was going off yet our tires seemed fine. I'm just a few…read moreminutes, they checked the tires, confirmed they were set and sent us on our way without charge. Thank you!!

Over the last 9 years we bought 4 cars and did ALL of our service here, even though it's 45 minutes…read morefrom home. I brought my car in because the TPMS light was on. I told them to do the rear brakes and 108k service while I was in, but I wanted a quote on the TPMS repair. Faulkner quoted me almost $1,150 to replace the four sensors. $178 per tire in labor, even though the car was up on the lift, and the tires were off. I looked at their estimate and they were charging double charging for labor on things that were already being performed with other service at the time. I saved $800 by taking the car elsewhere for the same repair. I understand the dealership may use different parts, but $178 in labor per tire is theft. Two weeks earlier I called in for pricing and parts never called me back. When I called to speak to the parts manager, he was rude and apathetic. I reported this to the general manager. Had I gotten the initial quote I asked for, I wouldn't have wasted my time driving 50 minutes to Harrisburg. Faulkner Subaru has lost my business. I will not do business with anyone who makes me feel like I was ripped off.

I spent a lot of time researching for my first car I was going to get with payments attached. I was…read moreso excited to have a car with power windows for once. After researching I found that a Mazda3 would be my best option. With terrible credit at the time I was pretty short on financing options, but I decided to give Manheim Car King a try. I test drove a blue mazda3 and when home to deliberate. When I came back the dealer convinced me it was this grey one i was driving, I swear it wasnt. But after much questioning and some cocky guy in the office figuring out my financing and up selling me the shittiest warranty ever, I dropped $2000 on a down payment and drove off the lot. ONE week later, I heard a knocking. It got louder and louder, I took it to a mechanic and when I told them I just bought the car they told me to turn right around and go back - the engine is shot. Honestly, if I knew a little more about cars I wouldn't have bought a Mazda3 with a hitch on the back installed as this is not a towing car, but I digress. I took it back and they refused to help me. Refused to trade in or return. After screaming in showroom and telling them I would smear their name all over the internet they said I was "one tough cookie" and decided to pay for half my repair. Still cost me little over $800. 3 years later I have replaced the normal wear and tare, on top of a new TRANSMISSION, ENGINE, CLUTCH, STARTER, and the A/C doesn't work anymore. To name only the main things. I thought I was getting a great deal at $6000 - but with interest and repairs I have spent more then I would care to admit on this piece of shit and refuse to do anymore. I am now looking for a new car - and my advice to all of you is to not only research the cars you want, but the place you are getting it from. DO NOT go to a place that gets their cars from auctions if you can afford. Its a crap shoot and I'm terrible at gambling. The only thing this place did for me was get me a high interest rate loan that then repaired my credit a bit so I can now trade this hunk in. I still owe on the loan - but its so bad I'd rather cut my losses and be done with it.

I needed a car and I needed a deal. I went to the guys at Manheim Car King and they were wonderful…read more They helped me narrow down my preferences and they valued my trade generously. They have two lots, and when I was interested in a car at the Manheim location, they brought it up to Harrisburg for me to test drive the next day. I drove off the lot in a beautiful low mileage used Audi. Everyone I dealt with at the dealership treated me with respect and I felt they were honest and truly helpful- sort of the opposite of the stereotype of used car salesman. They earned my loyalty and my praise, so I wanted to recommend them to others. These are good guys who really want to put you in the right car for a decent price.

Just leased my third car from Faulkner...Love the atmosphere of the place. All the staff are…read moregenuinely happy to serve and help with anything I might ask. The salesperson, MaryAnn, is patient, kind and so helpful. Her responsiveness and genuine interest in me and my car buying experience made feel confident that I was making the right decision. I am so grateful for Faulkner Toyota. And the deal they put together was just incredible! The manager, Mark is also just great!

Showed up today, 8/21 for a recall repair. Faulkner emailed me several times remonding me of the…read moreapppointment. I waited over 15 minutes to speak with the service advisor. He went to the Parts Dept and another 10 minutes later re reported that it appeared that the part was never ordered and he couldn;t give a definitive date when the part would be available. It is clear that the Parts Dept is not properly managed. The service advisor said they would call me once the part arrivers and I coild reschedule the apppointment. It looks like other folks have had a similar experince.

Jon Mendez (sales consultant) was a person whose core values aligned with mine. This was made quite…read moreclear in conversation that had nothing to do with car buying and that is how I knew that I selected the right individual in helping me to make a major purchase. I was not familiar with Honda and Jon educated me with information which included history and value. I can conclude that his product knowledge and his step by step instructions on how everything operates made my learning experience easy. I know I can pick up a phone and call Jon and he will never be too busy to help. So Jon gets a 10 out of 10. Now I cannot say this about Dan Fry (finance director). Mr Fry reached out via phone after the sale about an insurance error. He was told that the mix had to have been on Faulkners part, my insurance has been the same forever. I did leave a message later for clarification to his voice mail. After 9 hours he had never called back with confirmation on the issue. Mr Fry gets a 0 out of 10 for being unresponsive. Jerrett Dehart (business manager) a nice YOUNG man who has a job to do but needs to know that NO means NO. Trying to upsell warranties on an already good product makes no sense. The price tag quoted was ridiculous ($4100.00) and then to add it to the sale and charge tax. I was paying cash for my car did it never occur to him that just maybe I would keep my $4100.00 in my account and earn interest and in not yours. The epic fail was when he had the wrong title and signed it and I caught the mistake. I give Jerrett a 6 out of 10 for just trying to do his job. In conclusion I will give the car detailers a 100 out of a 100. They are the real heros of the story. The car was spotless. Lacey

This place is a complete rip off. A few days ago my car displayed a brake message due to the ABS…read morecensor. Carmax performed a diagnostic test & confirmed it was an antilock brake malfunction. They suggested I take it to the dealer. Big mistake.. I took my car in. Kira gave me an estimate of $1833.54. Everything on that list was stuff i literally just purchased. When i called them out on it, she denied it. Judging by the long list of reviews, i was right. Don't go there. They have one objective and that to take your money. They said I needed an oil change. My oil was changed two weeks ago. That let me know they didn't check it, because if they did, they would've know. They also told me I needed tires, I bought them 1.5yrs ago. They said I needed wiper blades, they were replaced over the summer when my windshield was replaced. I paid a $100 diagnostic fee, even though this was covered under my MaxCare. I confirmed this with my rep, that they didn't bother contacting. When I got there to get my car, Kira tried to gaslight me into thinking they weren't trying to financially violate me. She told me they didn't know about the oil change because my sticker wasn't changed. They would've if they did their job and actually checked. They were looking for things to charge me for. If you there, be prepared and know your car before doing so. Otherwise, you'll regret it.

So I was in the market for a newer, more reliable vehicle. I was shopping around and found a nice…read morecar I was interested in from another dealer but my credit isn't the greatest and I was denied for some older accounts reflecting negatively on my report. I continued to shop around and after seeing mostly great reviews on 322 cars and trucks, I decided to give them a try. Don had me approved in no time at all. Yes, I'm paying a bit more for the vehicle and yes I have a high interest rate but these things I was expecting. Much better having these issues with a dealer that reports to the 3 credit bureaus and not a buy here pay here, which I thought was my only option. Love my new to me car and Don and the office lady (I forget her name) were great. I was in and out of there within an hour and a half. I will likely be a lifelong customer. Thanks you guys!

Worst place stay away. People there have no clue what they are doing. Staff is rude and so…read moreignorant. They just try and get you in whatever car they want. Not what you want. Prices are ridiculous and staff again is just ignorant. They talk a good talk on phone. Then you get there and a completely different story. Don't waste your time or gas going there. Only picked one star because I had to pick something. Smh scammers. Just looking at the owner you know something fishy is going on.

I just used the Ford Mobile Service option to have a reprogramming issue performed at my residence…read more Nathan showed up on time, was courtious, informative and a perfect extension of the quality Ford Service I've received for years at their Rt 22 location.

They did.. Grease on seat, grease on door fabric trim,…read moreabrasive Mark on bumper, failed to fix brakes correctly twice, failed multiple point inspection by marking items complete never checked. The only reason I used them is because it was close and provide a shuttle to my office, but I've learned my final lesson.

They started off really well. Honestly they went down hill by a 2nd car. We bought two cars within…read morethe same year. With the second car they completely messed up the title information when filing. We ended up wasting gas money going back and forth to PennDot then again to Ciocca. Mind you Ciocca is over 30 minutes away from where we live. So an hour drive up and back every time. When we began bringing in the 1st car due to the windshield cracking, again we were up and back at least 3 times. We got a rental car and in dropping off the rental they really had the AUDACITY to charge $15 for a whopping 3 gallons. Honestly you have got to be shitting me. This is absolutely ridiculous. Be weary about your loan advisor and whoever is sneaking in those little payments. I'm above and beyond irritated. Look the only reason is there was anything missing was because we had to drive to and from Ciocca so many f*cking times. I guess that's just how we price gouge people. Might as well have f*cking use a ride share app than dealing with them smh. Complete bs. Thanks to Nick and Danny our first sales reps. You two are awesome. So there's your second star.

I drove from York county to drive an Accord Hybrid. it took them about 40 minutes to actually get…read morethe car ready for me to take it for a test drive, even though I was the only customer in the showroom. I like the to buy it. Three hours later, we were still sitting in the showroom, waiting to sign the paperwork to purchase the automobile because we refused to pay an extra 17% on top of a 37,000 thousand dollar automobile for extended of one type or another, plus a couple thousand dollars more for some sort of clearcoat on top of the paint job. All of this was offered to us by the sales person and when we said we're not interested we're not buying extended warranties or the clearcoat. We just want the automobile. He left us there for about 45 minutes. Then he came back and tried to have a for the car and it included the extended . we said we are not buying them take that off. Then the sales manager came out and gave us a bad time about not buying the extended warranties. And I told him we aren't interested and we're not buying them. You either wanna make a sale of a car or you don't. 45 minutes later the sales manager still hadn't come out and call us into his office to sign the paperwork. My husband and I actually got the restrooms and we're on our way out the door without the car because we we just weren't going to buy it because they were giving us such a bad time. They were nothing but rude, never had the car cleaned up for us although they wanted us to take it to the York dealership to have it detailed properly, which I refuse to do. I like the car I hate the dealership. I felt like I was being financially raped by the dealer and their staff and I can tell you I will never on God's green go back to that dealership for anything whatsoever. I have driven Hondas for many years and will never ever buy one from them again not from the Harrisburg office and not from office. I guess I'll be going over to Lancaster County.

USED CAR SALES REVIEW ONLY:…read more My wife and I recently purchased a Certified Pre-Owned Hyundai from this dealership and have nothing but positive things to say about our experience. From our sales associate to the service manager every point of contact that we had was polite, informative and anxious to help us find the perfect vehicle for us for an excellent value. If it was not for this dealership our "Faulkner Experience" would have ceased to exist and we would have taken our business elsewhere after two horrible dealings with another Faulkner dealership in the area. Would highly recommend to anyone looking for good honest customer service.

Whomever reads this review... DO NOT buy or service any car from this dealership. This dealership…read morehas a horrible way of dealing with seniors - it borders on elder abuse. This establishment refuses to rebuild my family members car engine after holding on to the car for nearly two months. The car is under warranty. But the next thing we know, they towed the car back to my loved one's house and LEFT IT THERE. Through all of this, the representatives were discouraging, confusing, and mean. They gave conflicting information. THIS CAR BELONGS TO A SENIOR. But they left her with nothing to drive. My advice: Don't ever come here. For any reason!