These guys are great. Real pros that know their stuff, and not afraid to do the real work. They…read moretook the time to understand the problem, did their investigation, very thorough and took the time to explain the issue. I am no plumber, but these folks are, and they were gracious with their time, and explained it all, and provide options, pros vs cons, best practices, and did not once pressure me to make a decision. Mark, Eddy, and Mike did a superb job. They had no bias, and gave me all the facts and options to make my own decision. At the end of the day, I feel like I can trust them. Real pros. Arrived when they said they would, did what they promise and even more. Fantastic experience. If you want a plumber you can trust.. look no further.

I requested TE to come out and diagnose why an existing circuit was not getting power. Instead of…read morejust fixing the circuit, I agreed to a new panel for my house since it was 60 years old. The price I was quoted was over 12k. I felt the electrician on my job, Jason S. was very high pressure in his tactics and told me I needed to decide that day, or lose potential discounts. I had also been without a kitchen for over 30 days, so I agreed to the work. The next day Jason and an apprentice come out to start the job. They take one whole day to remove and replace the new panel, no problem. Here is where it goes downhill. On the second day of work, Jason and another apprentice came out and instead of prioritizing the circuit I hired him for, they start installing the hardwired smoke detectors Dekalb county allegedly requires. This took all day! By about 4 pm, I asked if he was going to get the outlet done so I could use my dishwasher and he replied "I guess if I stay here all night". I said I guess thats what you got to do then, and they were here til nearly 8 pm. Then he made several other unprofessional comments about staying late. Jason never came back to my job. A new Electrician came out on Monday, Jason said he had an emergency job. The part where they earned this rating comes when I found out my pool motor circuit was not working on the new GFCI circuit. I explained to them it originally was on a two pole circuit and now they had it on two single poles. It was drawing 240v and they had the model number and should have researched the wiring on their own as professionals. Rather than listen to me, I had to wait all day for the new electrician (with Jason on the phone) come up with a new quote to fix which included trenching up and re-wiring my entire pool, ANOTHER 5 THOUSAND DOLLARS! I was livid. I started looking into this and it turns out I was right, it just needed a 2 pole GFCI. I talked to the second electrician the next day and told him I want to talk to a supervisor or manager. I got a call later in the day from Jeffrey who was going to look into it and get back to me the same day. He did not. He did call me the next morning and agreed to send one of his best guys out to install a 2 pole and see if that solves the problem. Well guess what, it did! And, I didn't have to pay another 5K. I expected to hear back from Jeffrey again to ensure the job was to my satisfaction as you should on a service recovery. I did not. I feel lied to, and that I was robbed and almost taken needlessly for thousands more, had I not done my research which should not be necessary as a layperson. I understand from TE employees the Electricians control the cost, and they get a commission from it. Unfortunately, I paid for an electricians summer vacation because I trusted him. Luis L and Nathan the electricians at TE, thank you! Micah, Gavin, Phillip the apprentices, thank you too! Jeffrey I thank you for doing the minimum by ensuring what I paid for was completed. Jason, no thank you at all. You've sowed distrust in professionals and your industry with your practices.

Our water heater stopped working and I had to call True Plumbing again. Hunter came out the very…read moresame day and said we had water around the bottom where the pilot light is. When we replaced it, the new one was placed directly on the basement floor with no pan or anything around it or under it. Our basement has never flooded before (in 25 years) but it looks like some water may have come in near the new water heater. I don't know why else there would be water inside the water heater at the bottom. Hunter said they can no longer honor the warranty for the water heater because of this. It seems like it should have been raised off the ground at least a couple of inches when it was installed or had a pan of some sort to protect the bottom of the water heater. But I'm not an expert on water heater installation so what do I know? Hunter got the water out with paper towels and relit the pilot light. Hooray! Hunter saved the day. I think he may have changed the setting back down to its lowest because we are running out of hot water very quickly when showering. Hopefully that's all that has been done. We keep forgetting to check it until we're freezing in the shower :)

I've been very happy and satisfied with the level of professionalism and availability with the…read morecompany. From the moment I called them, they were able to come out the same day. I've used them a handful of times in a short period of time to address some items at one of my homes. They give you a 4 hour window of when a technician will be able to come. They updated my newly purchased homes kitchen sink pipes to an S Trap and also brought my water heaters thermal expansion tank up to code. When the technician has entered the house, they wear the shoe coverings. I really appreciate that. I've mostly worked with Gary who was very awesome and also Matt. If you pay with cash/check you can get a 2% off.

Peter was very knowledgeable and professional. He provided the service requested in a timely…read moremanner. I will definitely call him again for other plumbing issues. The cost was reasonable for the work he did.

Peter is great! He's helped us with several plumbing issues on our new house. He replaced our old…read morewater heater and gave us a great price. He's fixed two of our toilets as well. He's always extremely helpful, diagnosing the problem right away and quick to come out. Definitely recommend him!

I highly recommend Alliance Plumbing and Drain. Very timely and professional. Will be using them…read morefor all our plumbing related projects. Thanks team!

These guys are the best in town! It's hard to find a company that you can completely trust. Great…read morepricing and top notch service.

Cody A. from Chen Plumbing was fantastic. He arrived right on time and installed a whole-house…read morewater filtration system. During the installation, he discovered that my sump pump was not functioning properly and stayed late to make sure it was fixed correctly. Cody was thorough, knowledgeable, and clearly takes pride in his work. The job was completed neatly, and he cleaned up everything afterward. I really appreciated his professionalism and attention to detail. I would highly recommend Chen Plumbing and Cody A. for any plumbing needs.

Thank you, Tim!! I am so thankful that you came out to help me late in the day with my carbon…read moremonoxide leak emergency and replaced the pipe that had a badly patched hole in it. Quoting what you said to me "patching with red caulk on a hot pipe is the equivalent to caulking a tub while it's wet. Or taking a shower immediately after. It needs to be a cold surface and it needs to dry." And I was able to have hot water again as the water heater was getting enough air through the basement window! Thank you soo much!! Highly recommend Chen Plumbing. Everyone is kind and knowledgeable and they truly listen! Like I said you before you left: "you are my goto plumber now, I will need you for the new projects"

After all the work we gave this company, their plumber, Darrell, made false statements to the…read morewarranty company during his inspection of our home. Moving forward, I will not consider using this company again for any future work.

I went through my home warranty (AHS) due to a high water bill and needing to determine if my home…read morehad a leak. The first company that they assigned to me had horrible reviews, after I requested another company they assigned Pronto Plumbing. I want to start off by saying that I did read the reviews and I was hesitant but I didn't have much choice. Pronto plumbing assigned Joe to me as the technician. When Joe arrived I told him my issue (extremely high water bills, no evidence of leaks in the home) and Joe conducted a detailed assessment of my bathrooms, kitchen, water heater etc. He agreed that there were no visible leaks and the next steps in regards to having a leak detection completed. He explained that my home warranty usually covers the cost of leak detection but not the foundation repairs etc. He advised me to talk to the County/Water department first to have them do another meter test before I move forward with any other plumbing. All in all, Joe was detailed, transparent and I felt that he was honest. Although I still have more steps to complete before I decide on a plumbing company, if Pronto Plumbing could guarantee that Joe would be the plumber I would use them again.

William arrived on time and completed the toilet installation without any issues. Would definitely…read morerecommend.

Came out in less than 24 hours, quickly diagnosed the issue and fixed it immediately. I'm just a…read moregirl so I don't know if the pricing was fair for the job but it wasn't an arm and a leg. He explained the issue then showed me the fix after it was complete. He also tried to assist with a separate issue but I'll need an electrician for that. Would definitely use again for my plumbing needs.

Matthew from ROTO-Rooter was working the late shift and came in out of the rain and replaced our…read moresump pump that plaguing us for years. For years, we dealt with the problem that the sump pump actually wasn't strong enough, but we had no clue. Matthew came in and told us that an actuality, not only was the sump pump aged, but we also needed one that was a lot stronger to handle the amount of rain that was rushing down the staircase outside our house to the basement door. At times, the amount of was so much that would quickly slip under the door and flood our basement and had done times. We kept thinking, maybe it was just because the sump pump wasn't plugged in, or the drain was clogged with leaves and debris, or we just seal that whole area off. But we never had a clue that all this time it was just because the sump pump was under performing; that, as Matthew put it we had a .2 strength sump pump and needed a .5 hp sump pump. Well, he thought that he wouldn't be able to replacement that late at night, but he dug in anyway, and actually found one, retrieved it from the store, and replaced it, all in the same night. We're so glad he was able to assist and that we on ROTO-Rooter to assist us. We highly recommend going with ROTO-Rooter anytime you have problems. Thanks, Matthew again. We appreciate it.

It just gets worse and worse…read more.. Again, I wish there was a way that I could give Roto Rooter zero stars. Ironically, their laughably inept service at my house wasn't even the worst part. I don't know if they are the finance team, accounting, or part of their customer service team, but the staff that I dealt with (Shannon, India, and Vanessa) we're unprofessional, rude, and just plain threatening in all the emails. And mind you - this is all because they are coming after me for about $200 that my insurance company is supposed to pay. But my insurance company refused to pay it because Roto Rooter couldn't justify the cost. Anyway, I finally got tired of dealing with all the children and decided to be the grown-up and just pay it. Now we all know, between, me my insurance company, and Roto Rooter, you can guess who has the least amount of money. But it's OK - it is worth it to be done with them for forever So I'm asking you all to do me a favor - DO NOT USE ROTO ROOTER! I'd rather go ahead and pay them this money versus somebody else spending $2000 or more giving them money for incompetent, rude, and unprofessional service.