I only write online reviews in exceptional circumstances and I was compelled to write this one because there weren't many for Chamblee Fence and I wanted to share my experience both the good and bad.
The sales pitch was great, the pricing was competitive, but bottom line, after the job is done, the customer service is poor, especially if you have a follow-up issue.
Our fence wasn't a huge job, it went up quickly (one day) and overall looks great! They built it to the specifications I requested (1" x 1" picket with two gates) and while the materials and construction weren't "perfect" I was willing to overlook some nail heads/tips poking out here and there, and some rough, un-sanded wood, because the fence would still keep my kid safely out of the street.
After about 6 weeks I could see that a few of the pickets on one of the front-facing panels were starting to warp. When I say they were warping, I mean there were three in a row that started bending every which a way, like arthritic fingers. It was very noticeable and an immediate sign to me that the wood used for these pickets wasn't right. None of the other pickets were warping like this so I figured it was a small defect and could easily be fixed by replacing three pickets. I live on a high-traffic road, these pickets were facing the street, didn't look good and, coincidentally, had the Chamblee Fence sign nailed right next to them.
I called the company to express my concern and was directed to speak with Robbie. I left a message for Robbie and didn't hear back. I called three more times over a span of four days before I got him on the phone. When we finally spoke, rather than even pretend to care, he was immediately on the defense saying, "we don't offer a warranty on warping, splitting or shrinking wood." I told him that I might understand that policy if the fence were six months old or more, but we JUST got ours installed and clearly the wood used for these pickets wasn't good to begin with.
In an effort to convince him to care, I reminded him that their company sign was nailed to the affected fence panel and anyone passing by could see they built it with crappy looking wood. Apparently bothered by my persistence, he hastily said he'd send someone out to take a look, which he did. The company rep (not Robbie) came out, took some photos, and guess what? Nothing! I called back to their office twice to follow-up with Robbie, left a message...still silence. Two weeks later, no returned call. Did Robbie even look at the pictures or was this just his method of deflecting an unhappy customer, wasting his own employee's time in the process?
As it stands, I have given in to what Robbie probably hoped would happen; I stopped calling, but I have also written this review to tell my experience. I did my research before I hired them, checked online, interviewed other fence companies, etc. My mistake was assuming Chamblee Fence would provide better customer service because they seemed to have the reputation that has kept them in business for so long. I'm glad my kid is safely contained by the fence they built, but I'm disappointed that they wouldn't address my concerns or have the courtesy to call me back, even if they weren't going to tell me what I wanted to hear. read more