Had a nice leak and was panicking. Called Joe around 9pm and at 914pm he responded. I was super…read moreimpressed with the speed and the service. A tech came out in the morning and fixed everything while not upselling anything else. They will be my go to if and when I need any other work done.

Returned my calls and texts quickly. Extremely knowledgeable and helpful. Best experience I have…read moreever had with a plumber.

Was recommended Mike when I was complaining online about another plumber quoting me over 2k for…read morewhat I knew to be a simple job. Mike came out and did it for $300. One thing to note is he doesn't take credit cards. I didn't have cash on me but he was nice about it and hung out in my driveway while I ran down the road to the bank.

Professional, excellent knowledge, punctual, reasonable pricing. Highly recommend. What else is…read morethere to say?

Don't call them if you need help with your water heater. They don't have the proper training…read more Plumber told me to buy new parts and also quoted incorrect pricing for the actual heater. AO Smith, the experts, said not so and plumbers need more training. Get someone who does HVAC. Got my HVAC guy, Ray Eramo, and I was all set!!!!!!!!! He's the BEST!

Ray did exceptionally best job, explained the root cause of clogging and did very well. This is…read more2nd time I had done from Roto-Rooter. Quick service.

I'm updating my review because 3years later they are still awesome. Personally I've never had any…read morecustomer service issues - the repair people are always friendly, efficient and do excellent work. We've since had them replace our hot water heater, update valve issues with our gas boiler etc. Jim is an angel and ALWAYS does great work. These customers who leave negative reviews must have been a high maintenance nightmare because we've never had any issues. I've left a mess on a Sunday morning when our heat shut off in middle of the night and the owner will call me back immediately and troubleshoot - he had me send pictures from my cell to help identify when our boiler tank blew and had someone out the NEXT DAY - in FREEZING COLD WINTER to fix it. We love Neves - they are always reasonable priced, give quality serve and charge a fair amount.

Have used Neves Plumbing Services several times, they are always very responsive, and come out the…read moresame day, always friendly and professional. The job is always finished completely and efficiently. They are truly a company that you can rely upon. I am so thankful to have found them.

Charlie is the absolute best. Last of the Mohicans in an industry that replaces vs repairs. A…read moretrue gentlemen. Knowledgeable and always ready to provide guidance for the donor yourselfers. He will be truly missed when he closes shop.

The owner took the time and helped me out to rebuild a faucet that was leaking and in need of new…read moreseals. Saved me the time and money it would have taken to replace it!

poor service, quality could have been better for cocking around toilet. Had to call another company…read moreto fix issue

From the owner: We provide professional services for residential and commercial to unclog and clean drains,…read moreensuring the smooth flow of wastewater and preventing plumbing issues. From sink and shower/tub drains to sewer and septic lines we can help to clear the line and get your plumbing flowing the way it should be.

I've been a long time customer and always had a service contract. Things operated like a top for…read moremany years, but it all seemed to start going downhill about a year ago. Carol used to answer the phones and she would proactively call me during each spring and fall for the regular tuneup. She always scheduled the appointments on days where she knew a tech was going to be in the area. It never took more than a week or two to schedule an appointment. Usually it was a few days. On a couple occasions it was same day or next day. Then last fall I realized I never got the call from Carol and it was late fall. I called to schedule an appointment and they were booked a few weeks out. The appointment day came and went and nobody ever showed up. Turns out one of the techs died. So I tried to set up another appointment and they made me wait a few more weeks. By the time the tuneup happened, the heat had already been in use for weeks. I figured maybe they were just having a rough time dealing with the death. This spring I again received no call to remind me about the tuneup. When I called, I had to wait over a month for an appointment. The way I see it, it doesn't really matter how good the service techs are if this is how they treat contract customers. After they came for the spring tuneup, I decided not to renew the contract. They clearly don't have their act together anymore and I've lost faith that they could ever address an issue promptly. If it takes over a month to do a tuneup, I don't even want to know how long I'd have to wait to have them fix an actual problem. As for the tuneup service itself, it's generally very good, although lately, I find them trying to upsell me on gadgets and stuff for my central AC. They are professional, wear the booties to avoid getting the carpet dirty, and they've been using a tablet computer to do the payment, which is worlds better than how they used to do it all by hand. Still, I just can't get past the weeks of waiting for an appointment. I'd expect them to have resolved any staffing issues by now. I think I'm going to try another outfit in the fall.

Overpriced | $500-600 ZERO STARS…read moreWe bought the service contract this year with Carmine's for $490 bucks. I called them because one zone in the house was down. TYLER M came out and diagnosed the problem... seized zone valve actuator. The part costs $116 bucks. He wanted to charge me $772 to replace it. When I refused, he asked me to pay the $150 service charge for coming out, even tho I have the service contract. Probably normal if you don't let them repair. I called Carmines and complained, but they wouldn't reduce the charge. When I told TYLER M that | was going to pay the $150 service charge and let him go, he said he needed to go back down and get his tools. After about 12 min I went down to see what he was doing and he quickly grabbed is bag and started walking out. When we got to my door, he showed me that the price had dropped to $529 for the service to repair. What kind of rip off gymnastics is this company doing????? I let him do the repair. Big mistake. JUST TO BE CLEAR... I paid $529 to replace a $116 part which took 15 min to change out. They were originally going to charge me $772, until I refused. PRESSURE-PRICING TACTICS. Had a bad feeling after I let the tech (TYLER M) replace the damper actuator. I set the heat to 70 and the heat went up to 80 and the heat kept coming up even tho the thermostat was set to 70. I had a bad feeling that he did something deliberately so that we would need another repair. So, I called them back and they sent the same kid (TYLER M) and he said that the OTHER actuator on the other damper blew out... within 24 hours of the first one. He said he would replace it for the same price I paid the day before. I told him we'd take a pass and showed him the door. Now my HEATING SYSTEM IS ALL SCREWED UP and I need to start over with a different company. I called Carmines to report this to them and ask for the remainder of my service contract. They said no and told me to have a nice day. No effort to mar it right or retain me as a customer. This was a locally owned and operated company. They are now "partnered" with GEM Electric. Please don't use them. They are unscrupulous. I will be reporting them to the CT Department of Consumer Protection and the Better Business Bureau

Great service....called me back and was out here in 15 minutes and clog free in an hour! Guzman was…read morecourteous and professional! Definitely recommend!

My kitchen sink was clogged. I tried Drano, snaking it and a plunger. No luck. Arc O came out in…read more15 minutes after I called. Drain cleared price was reasonable. Very nice experience.

Very happy with the result. Quick response time…read more The technician/manager(patrick) he was friendly,helpful and respectful of my property.

Reliable, on time. Super fast to fix several problems. Highly recommend! Pauly and Patrick were…read moresuper nice and very professional!

Connunicaroom was great, service technician was punctual, and let us know status throughout. They…read morehad to refer us to a well specialist as the project was more well related. we will abs use Plumbums again

Jim was very professional & responsive. Excellent job. On time and completed the job to complete…read moresatisfaction. We look forward to working with him again! Cheshire CT